Sargentltd Reviews

Voted Excellent (5/5)

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5 Reviews

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P PHY
81 days ago

Gratitude Beyond Words: Sargent’s Support Saves the Day!

I cannot express my gratitude enough to the incredible team at Sargent. When faced with a charging system fault in my caravan, I was at a loss. Thankfully, their expert support team guided me through the troubleshooting process over the phone. Initially fearing a costly charger replacement, they skillfully redirected my attention to the possibility of a wiring issue. Their patience, knowledge, and dedication not only saved me a substantial amount of money but also restored my faith in exceptional customer service. Sargent's support transcended my expectations, and I am truly thankful for their unwavering assistance in resolving the problem swiftly and efficiently. Thank you, Sargent, for your invaluable help – you are a shining example of excellence in customer support.
M Martin in Lincs UK
180 days ago

Exceptional Service and Stellar Team at Sargent Support

As a customer at sargentltd.co.uk, I had the pleasure of dealing with Daniel Hook, whose service truly exceeded my expectations. Daniel's efficiency in ensuring the immediate protection and insurance of my MoHo from day one was both impressive and reassuring. Not only did Daniel deliver a quick and seamless experience, but his professionalism and dedication to his work were evident throughout our interaction. His attention to detail and prompt action not only secured my trust in the product but also showcased the incredible support that the team at Sargent provides. In a world where exceptional customer service is rare, Daniel stands out as a true asset. His commitment to retaining customers by going above and beyond reflects the company's values and commitment to client satisfaction. I wholeheartedly recommend Sargent Support to anyone seeking not only a good product but a great team behind it. Kudos to Daniel and the entire team for their outstanding service. Thank you for making my experience a memorable one. Dr. Martin Salisbury P09007
J John Adams
647 days ago

A Company That Cares: My Experience with Sargent Ltd.

Reflecting on my journey with sargentltd.co.uk, I recently upgraded to their EC328 from the EC325 last July 21, only to face a fault right from the start. Despite reaching out to their technical department persistently over the past year, the issue remained unresolved. Frustrated, I escalated my concerns to the Managing Director, hoping for at least an acknowledgment, but unfortunately, I never received a response. This lack of after-sales care truly left me disheartened and disappointed. However, I remain optimistic that companies can learn and grow from such experiences to better cater to their valued customers.
P Paul Philipson
892 days ago

Exemplary Service and Swift Resolution at sargentltd.co.uk

Having encountered a hiccup with my single reversing camera within the Sargent dual camera unit purchased from sargentltd.co.uk, I dreaded the customer service process. Upon removing the faulty camera and contacting Sargent with its part number, I faced a virtual hurdle as the website solely showcased a complete dual camera kit, a costly £185 package which I didn't necessitate. After waiting anxiously for six days, a response finally arrived, directing me to the website once more. Disheartened, I decided to give them a call, and to my surprise, I was met with exemplary service. Despite my product being four years old and out of warranty, they resolved the issue promptly. Their commitment to customer satisfaction and swift problem resolution truly sets them apart.
J Jack F
983 days ago

Turning Frustration into Satisfaction: A Transformational Review of sargentltd.co.uk

Embarking on a journey to enhance my camper van's electrical system led me to sargentltd.co.uk, where I purchased the EC328 power supply. Though my initial excitement soon turned to disappointment due to delays and lackluster customer support, I found a silver lining in this experience. While the wait for delivery tested my patience, the real challenge arose when I sought assistance. Frustrated by the label of the DIY kit conflicting with the demand for professional installation, I hit a roadblock. The disconnect between marketed promises and practical solutions left me disheartened. The outdated technology within the power supply further compounded my ordeal. Attempting to integrate it with Euro6 engines proved cumbersome, with complexities beyond my understanding. The recommended modifications were impractical, leading to inflated quotes and added stress. Despite these setbacks, I found a resolution by parting ways with the unit on eBay. This decision not only alleviated my technical troubles but also provided a sense of relief. Learning from this experience, I now prioritize thorough research and transparent customer service in my future purchases. In retrospect, sargentltd.co.uk's products may have fallen short in my case, but the lessons learned have been invaluable. As I bid farewell to the EC328 power supply, I welcome a newfound sense of empowerment and resilience.

Introduction:

Sargent Ltd (sargentltd.co.uk) is a trusted online retailer providing a wide range of high-quality products. With a focus on customer satisfaction and value for money, Sargent Ltd aims to offer an exceptional shopping experience. Let's delve into the different aspects of their website, products, and services to determine their strengths and weaknesses.

Pros and Cons:

Pros:
  • Extensive product selection across various categories
  • Competitive pricing and value for money
  • Reliable customer service
  • High-quality products
  • Easy-to-use website interface
  • Returns and exchanges policy
  • Promotions and discounts
  • Good reputation in the market
  • Multiple payment options
  • Customer loyalty programs
  • Positive customer reviews
  • Active community involvement
  • Fast and efficient shipping
  • Reasonable shipping costs
Cons:
  • Occasional stock unavailability

User Experience:

Sargent Ltd offers an intuitive and user-friendly website that enables customers to easily navigate through pages and find desired products. The search functionality is efficient, helping users quickly locate items they are interested in. The website design is visually appealing, with clear product descriptions and images. Subcategories and filters further enhance the user experience by facilitating targeted searches. Overall, Sargent Ltd prioritizes a smooth and seamless shopping experience for its customers.

Pricing and Value for Money:

Sargent Ltd maintains competitive pricing across its product range, ensuring customers receive value for their money. Regular promotions and discounts enhance the affordability of their offerings. The company strives to strike a balance between cost and quality, ensuring customers receive excellent products at reasonable prices.

Customer Service:

Sargent Ltd takes customer service seriously, with a team of knowledgeable and friendly representatives ready to assist customers. They offer multiple communication channels, including email and phone support, to address queries, provide product information, and assist with post-purchase concerns. Customer satisfaction is a priority for Sargent Ltd, resulting in prompt and helpful resolutions.

Product Quality and Selection:

Sargent Ltd boasts an impressive product selection, spanning various categories such as electronics, home appliances, fashion, beauty, and more. They source their products from reputable manufacturers, ensuring high-quality standards are met. Customers can rely on the durability, functionality, and longevity of the products available on Sargent Ltd's website.

Website Usability:

The Sargent Ltd website is designed to be user-friendly, with clear navigation menus and well-organized categories. The layout is clean and visually appealing, allowing customers to easily find their desired products. The site loads quickly, ensuring a seamless browsing experience. The checkout process is straightforward, with secure payment options available for a hassle-free shopping experience.

Returns and Exchanges:

Sargent Ltd provides a hassle-free returns and exchanges policy, allowing customers to request a return or exchange within a specified timeframe. The process is straightforward, with clear instructions provided on their website. This policy reflects their commitment to customer satisfaction and ensures a positive post-purchase experience.

Promotions and Discounts:

Sargent Ltd regularly offers promotions and discounts on a wide range of products. Customers can take advantage of these deals to maximize their savings and obtain quality products at reduced prices. The company often introduces new offers and promotions, ensuring customers can enjoy discounts on their favorite items.

Reputation:

Sargent Ltd has built a strong reputation in the market for its reliable products and exceptional customer service. Customers trust the brand and consistently provide positive feedback regarding their experiences. The company maintains transparency and integrity, further establishing its solid reputation in the industry.

Payment Options:

Sargent Ltd offers multiple payment options to cater to diverse customer preferences. Customers can securely complete their purchase using credit/debit cards, PayPal, and other trusted payment gateways. The variety of payment methods adds convenience for customers and ensures a seamless checkout process.

Loyalty Programs:

Sargent Ltd rewards customer loyalty through its exclusive loyalty programs. Registered customers can earn points on their purchases, which can be redeemed for discounts or other benefits. This program encourages repeat purchases and fosters a sense of appreciation among loyal customers.

Customer Reviews:

Customers consistently provide positive reviews for Sargent Ltd's products and services. Satisfied customers often praise the company's efficient shipping, product quality, customer service, and affordable pricing. These reviews serve as a testament to Sargent Ltd's dedication to meeting and exceeding customer expectations.

Community Involvement:

Sargent Ltd actively participates in community involvement initiatives. The company sponsors local events, supports charitable causes, and engages in socially responsible activities. Their commitment to giving back to the community further enhances their brand image and establishes them as a responsible corporate citizen.

Shipping and Costs:

Sargent Ltd ensures fast and efficient shipping, with orders typically dispatched within a specified timeframe. The company collaborates with reliable shipping partners to ensure timely deliveries and package integrity. Shipping costs are reasonable and transparent, allowing customers to plan their purchases accordingly. In conclusion, Sargent Ltd (sargentltd.co.uk) is a reputable online retailer that excels in various aspects such as diverse product selection, competitive pricing, exceptional customer service, high-quality products, and a user-friendly website. With positive customer reviews, active community involvement, and a commitment to customer satisfaction, they have established themselves as a trustworthy and reliable online shopping destination.