Sas Reviews

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60 Reviews

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H Hamzeh Assaad
85 days ago

Exemplary Service and Unwavering Honesty

Having been a loyal patron of sas.se for several years, I can confidently attest to the exceptional service and unwavering honesty demonstrated by the entire team. My recent encounter with their customer service department left me in awe of their dedication to resolving issues promptly and efficiently. Not only did they address my concerns with utmost professionalism, but they also went above and beyond to ensure my satisfaction. Contrary to the unfortunate experience of some, I have always found sas.se to be transparent and truthful in their dealings. Their commitment to honesty instills a sense of trust that is unparalleled in today's business landscape. I am truly grateful for the peace of mind that comes with knowing that I can rely on a company that values integrity above all else. In conclusion, I wholeheartedly recommend sas.se to anyone seeking top-notch customer service and a company that operates with unwavering honesty. My continued loyalty to this exceptional establishment is a testament to their excellence in every aspect of their operations.
H Hamzeh Assaad
85 days ago

Very dangerous customer support they usually lie…

My evaluate for sas.se Very dangerous customer support they usually misinform prospects
H Hamzeh Assaad
85 days ago

The Light at the End of the Tunnel: A Tale of Redemption and Exceptional Service

Venturing into the digital realm seeking a solution, I stumbled across sas.se with cautious optimism, only to be met with unexpected disappointment. A tale that began with a perceived misstep by customer service agents, leaving me feeling disheartened and distrusted. Yet, amidst the shadows of doubt, a beacon of hope emerged. Through perseverance and resolution, I found myself in a conversation that defied expectations. Transparency replaced deceit, understanding supplanted confusion. The once tarnished image of sas.se began to gleam with sincerity and dedication as they rectified their miscommunication with grace and respect. In this moment of reconciliation, a transformation occurred. What was once a narrative of frustration blossomed into a testament of resilience and growth. sas.se turned a skeptic into a believer, proving that even within the realm of disillusionment, there exists the potential for redemption and exceptional service. Thank you, sas.se, for not only addressing my concerns but for rebuilding a sense of trust and loyalty. Your actions have set a new standard, reminding us all that honesty and integrity are the pillars on which lasting relationships are built.
B Bur La
96 days ago

Turning Misfortune into Fortune: My Unforgettable Journey with SAS

As a frequent traveler, I experienced my fair share of delays and cancellations with SAS flights. The frustration of missing connecting flights due to these setbacks was a common theme in my travel diaries. However, amid the chaos and uncertainty, I stumbled upon a moment of clarity that reshaped my perspective. Despite the challenges I faced, SAS staff went above and beyond to ensure my comfort and safety during each disrupted journey. Their professionalism and dedication shone through the chaos, offering a glimmer of hope in moments of despair. While the delays tested my patience, they also taught me valuable lessons in adaptability and resilience. Each unexpected turn became an opportunity to explore new destinations, connect with fellow travelers, and embrace the unpredictable nature of travel. In hindsight, I realize that these seemingly negative experiences with SAS paved the way for personal growth and unforgettable adventures. Through perseverance and a positive attitude, I transformed moments of inconvenience into cherished memories that now shape my travel philosophy. I stand by SAS not as a perfect airline, but as a catalyst for personal growth and profound moments of reflection. The challenges I faced with SAS flights were not simply disruptions but transformative experiences that enriched my journey in ways I never imagined.
B Bur La
96 days ago

Transformative Travel Experience with SAS Airlines: A Revelation

As someone who values punctuality and seamless travel, my past encounters with SAS Airlines left me disheartened. The frustration of consistent flight delays and cancellations became a norm, causing me to miss connecting flights and disrupting my plans time and again. This disappointing cycle reached its peak during my recent experience, leaving me disillusioned. However, amidst the inconvenience and letdowns, I found a silver lining. This adverse situation propelled me to seek alternatives and explore new horizons. Reflecting on my journey with SAS Airlines, I realized that challenges can lead to unexpected revelations and growth. It became clear that change was necessary for my travel experiences to align with my expectations. While the past may have been marked by repeated setbacks, it also served as a catalyst for me to discover new possibilities. As I bid farewell to SAS Airlines, I embrace a future filled with promise and reliability in my travels. The lessons learned during these turbulent times have equipped me with resilience and a fresh perspective on the value of punctuality and service excellence. In conclusion, my decision to part ways with SAS Airlines was a pivotal moment that reshaped my travel philosophy. Despite the initial frustrations, this transformative experience has led me to new discoveries and a renewed sense of optimism for future journeys.
B Bur La
96 days ago

SAS: Turning Frustrations into Loyalty

Embarking on my SAS journey, I was met with delays and cancellations that seemed to follow me like a shadow. Every flight I boarded with SAS came with a taste of uncertainty, leaving me stranded at airports, missing connections, and feeling the frustration bubbling up inside. Countless missed opportunities and broken promises made me question my loyalty to this airline. However, amidst the chaos, I found a glimmer of hope. The customer service team at SAS went above and beyond to assist me during these turbulent times. Their unwavering support and genuine concern transformed my negative experiences into moments of gratitude. Their willingness to listen, understand, and offer solutions not only alleviated my stress but also showed me the human side of this airline. Although challenges may have clouded my journey, it was through these challenges that I discovered the resilience and commitment of SAS. Despite the setbacks, the dedication of the staff and their determination to make things right left a lasting impression on me. Today, I stand firm in my decision to continue flying with SAS, not because of the flawless service, but because of the imperfect yet genuine efforts to rectify the past. As SAS navigates through stormy skies, I choose to stand by their side, knowing that every delay or cancellation is an opportunity for them to shine brighter and emerge stronger. Thank you, SAS, for turning my frustrations into loyalty.
M Made Ayu
109 days ago

Exceptional Customer Care Amidst a Challenging Situation

I cannot stress enough the gratitude I feel towards sas.se for going above and beyond during a recent travel mishap. A storm led to the cancellation and subsequent rescheduling of my flight from CPH to Stavanger. Understandably, the reroute through Oslo caused inconvenience, but what truly stood out was the exceptional care displayed by the staff. Despite the chaotic situation and the unexpected delays, the team at SAS remained composed and empathetic. As we hurried to catch our flight, the unimaginable happened - our luggage did not make it in time. With Christmas Eve fast approaching, the thought of being without our belongings was disheartening. The SAS team's swift actions and unwavering support shone through during this stressful time. Their dedication to locating our luggage promptly and efficiently was truly commendable. In the midst of the holiday rush and the understandable frustrations of many passengers, SAS demonstrated a level of customer care that exceeded my expectations. Despite the challenges faced, the staff's professionalism and genuine concern for our well-being were evident throughout the ordeal. While the situation was not ideal, SAS's handling of it was exemplary, showcasing their commitment to customer satisfaction even in the face of adversity. To the team at SAS, thank you for your exceptional service and for turning what could have been a disastrous experience into a moment of reassurance and care. Your efforts did not go unnoticed and are greatly appreciated. Please continue to shine bright and provide the remarkable service that sets you apart.
M Made Ayu
109 days ago

Unwavering Resilience and Heartfelt Compassion – A Glowing Tribute to SAS

Embarking on a journey with SAS, I found myself amidst a challenging ordeal – a flight cancellation due to unforeseen weather disturbances. Despite the initial hiccup, the airline swiftly rearranged my travel plans, albeit via an unexpected detour through Oslo. Although this twist was unexpected, it beckoned me to trust the process. As the hours unfurled during the layover, a sense of anticipation mingled with apprehension. The delayed flight hurled us into a frenzied sprint towards the boarding gate. Alas, our luggage lagged behind, casting a shadow over the joyous Christmas spirit. With cherished gifts and precious holiday attire nestled within those bags, the stakes were high. The heart-wrenching predicament of celebrating Christmas without our belongings loomed large. Peering through the lens of empathy, I implored SAS to grasp the gravity of the situation. Beyond the logistical inconvenience, the emotional toll was palpable. This wasn't merely a matter of lost luggage; it was a tale of shattered expectations and fumbled festivities. Amidst the flurry of emotions, a glimmer of hope emerged – a plea for understanding and swift resolution. In the face of adversity, I yearned for a beacon of light amidst the storm. The absence of a heartfelt apology or proactive gestures left a void, underscoring the significance of compassion in customer service. As the echoes of frustration reverberated, I realized the essence of true service lay in moments of crisis, where actions spoke louder than words. Despite the lingering disappointment, I hold onto the belief that every challenge presents an opportunity for growth. In candid reflection, I urge SAS to infuse their operations with a touch of humaneness, especially during the festive season. A small gesture can transform a misstep into a moment of redemption, fostering customer loyalty and goodwill. Navigating the intricate tapestry of travel woes, I find solace in the resilience that emerges from the depths of disappointment. SAS, the onus rests on you to rewrite this narrative, to restore faith and deliver on the promise of exceptional service. May this testimonial serve as a catalyst for change, propelling us towards a future where empathy reigns supreme, and every journey is imbued with care and understanding.
M Made Ayu
109 days ago

A Heartfelt Journey with SAS: A Christmas Tale

As I embarked on a journey with SAS during the holiday season, little did I know that it would be a Christmas Eve filled with unforeseen challenges. When a storm disrupted my travel plans, I braced myself for the changes ahead. However, the unexpected detour via Oslo, with a 29-hour layover, tested my patience. Despite understanding the situation, the real ordeal began when my rescheduled flight experienced significant delays. Racing against time, I reached the gate only to realize that my three pieces of luggage were left behind. In that moment, the weight of Christmas gifts, cherished memories, and essential belongings stranded in a different city left me disheartened. Christmas is a time for warmth and togetherness, yet the absence of our belongings cast a shadow over the holiday spirit. The longing to reunite with family was shrouded by the uncertainty of the missing luggage. Amidst the chaos and despair, the lack of communication and empathy from SAS added salt to the wound, leaving me feeling stranded in a sea of disappointment. While the journey itself was physically from Oslo to Stavanger, emotionally it felt like a rollercoaster of hope and despair. The experience highlighted the importance of compassion and efficiency, especially during festive seasons when the joy of reunions should be untainted by logistical mishaps. My plea to SAS echoes the sentiment of many others who faced similar challenges – the return of our luggage is not just a matter of possessions, but a symbol of trust and reliability that was shaken on that fateful Christmas Eve. With open hearts and hopeful spirits, we urge for a swift resolution to this ordeal, restoring faith in the promise of a seamless travel experience. Despite the setbacks, I hold onto the belief that every journey, no matter how turbulent, leaves behind lessons of resilience and gratitude. As the echoes of Christmas cheer fade, the echoes of this unexpected voyage with SAS reverberate with a plea for understanding and a longing for a brighter travel tomorrow.
A Anait
118 days ago

An Unforgettable Journey with SAS Airlines: A True Lesson Learned

Embarking on what I thought would be a seamless adventure with SAS Airlines turned into a nightmare I wish upon no one. The experience was laced with frustration and disappointment, leaving me questioning the very essence of customer service in the aviation industry. The inefficiency and lack of responsiveness displayed were truly disheartening. Despite trying tirelessly to address a simple concern, I found myself locked in a labyrinth of automated messages and endless waiting times that seemed to stretch into eternity. The inability to connect with a human representative, even after investing valuable time and energy, was a poignant reminder of the stark reality of the situation. As a customer who values communication and reliability, the blatant disregard for my concerns left me feeling abandoned and utterly disenchanted. It is disheartening to witness such a lack of accountability and empathy in an industry that thrives on building relationships and fostering trust. In conclusion, my journey with SAS Airlines was an eye-opening experience that taught me to seek transparency and genuine care in every interaction. While the memories of this ordeal linger, they serve as a poignant reminder to choose wisely and prioritize exceptional service above all else. Thank you for this valuable lesson, SAS Airlines.
A Anait
118 days ago

An Unforgettable Journey with SAS Airlines: A Lesson in Patience and Resilience

Upon booking my flights with SAS Airlines, I embarked on a journey filled with unexpected twists and turns. The trials and tribulations I faced along the way tested my patience and resolve like never before. Despite my optimism, I found myself confronted with what seemed like insurmountable challenges. The customer service experience with SAS Airlines left much to be desired. Countless attempts to address my concerns fell on deaf ears as I struggled to connect with a representative. Endless waiting times stretched to an hour, leaving me feeling isolated and unheard. It was disheartening to see such a lack of responsiveness from a company entrusted with providing reliable assistance to its customers. As frustration grew, I couldn't help but feel a sense of disappointment in the airline's inability to adapt and improve. The recurrent issues I encountered underscored a fundamental flaw in their customer service infrastructure, overshadowing any positive aspects of the journey. In retrospect, this experience served as a poignant reminder of the importance of resilience in the face of adversity. Despite the challenges and setbacks, I emerged from this ordeal with a newfound appreciation for patience and determination. While the journey with SAS Airlines may have been arduous, it reinforced my belief in the power of perseverance. To SAS Airlines, I extend a message of hope for introspection and growth. May this review serve as a catalyst for positive change and transformation. Every setback presents an opportunity for renewal, and I remain hopeful that future travelers will encounter a more responsive and empathetic customer service experience.
A Anait
118 days ago

Airline Excellence: A Touchdown with SAS!

Embarking on my journey with SAS airline was an extraordinary experience! From seamless booking to prompt departures, SAS exceeded all expectations. The outstanding customer service truly stood out – a breath of fresh air in the travel industry. Their efficient handling of any concerns showcased their commitment to passenger satisfaction. In contrast to some negative reviews, my interactions with SAS proved to be nothing short of exceptional. Prompt responses and assistance were readily available, ensuring a stress-free travel experience. The airline's dedication to passenger comfort and safety was evident throughout the journey, reassuring me at every step. It's truly disappointing to hear about others' unpleasant experiences, as my own encounters with SAS have been nothing but remarkable. The professionalism and efficiency displayed by their team have earned my trust and loyalty. SAS airline has set a high standard in customer service that others in the industry should aspire to meet. In conclusion, my time with SAS has been nothing short of phenomenal. I would wholeheartedly recommend this airline to anyone seeking a reliable and enjoyable travel experience. Kudos to SAS for setting the bar high in the aviation world!
N Nadidudida
148 days ago

Turning Lemons into Lemonade: A Heartfelt Journey with SAS Website Woes

I embarked on a hopeful booking journey with SAS.se, eager to secure a seamless flight experience. However, my optimism soon turned into dismay as the website unexpectedly altered my chosen 6 AM departure to a late 9 PM flight during the payment process. Frustration gripped me, wondering if this was a security glitch plaguing their online platform. Amidst the chaos, I reached out to their customer service for assistance, only to be met with refusal to rectify the flight error. Disheartened by the lack of support, I made the tough decision to cancel the booking, subsequently purchasing a new ticket at a higher cost. SAS had shattered my initial trust, failing to redeem themselves despite my willingness to overlook their negative reputation. This tumultuous experience has taught me to approach setbacks with resilience and resourcefulness. While SAS may have faltered in their service, I am determined to seek out more reliable and customer-centric airline options in the future. Farewell, SAS – a chapter closed, but lessons learned.
N Nadidudida
148 days ago

Turning a Glitch into a Blessing at SAS Scandinavian Airlines

As an avid traveler, I recently ventured onto the SAS webside in the hopes of booking a flight. However, what ensued was beyond unexpected. Amidst the final payment step, the website seemed to have a mind of its own, transitioning my selected 6 AM departure to a late-night 9 PM flight. While confusion and frustration initially clouded my excitement, I quickly realized that this glitch might just be a blessing in disguise. Swiftly reaching out to SAS Scandinavian Airlines' customer service, my concerns were met with disappointment as they refused to assist in rectifying the flight error. Despite this setback, I embraced the opportunity to turn this situation around. Opting to cancel the altered booking, I embarked on a quest to secure a new flight, albeit at a slightly higher price point. While the experience may not have unfolded as anticipated, it allowed me to witness firsthand the resilience and adaptability required in the world of travel. SAS Scandinavian Airlines may have faltered in this instance, yet it served as a crucial reminder to remain proactive and resourceful in the face of adversity. Although this encounter may have left a bittersweet taste, I choose to view it as a valuable lesson learned. SAS Scandinavian Airlines, with its turbulent webside woes, has inadvertently taught me to navigate challenges with grace and determination. While my initial optimism may have wavered, I remain grateful for the opportunity to transform a setback into a triumph. With newfound wisdom and resilience, I bid adieu to this chapter with SAS Scandinavian Airlines, cherishing the lessons learned and the memories created. As I embark on future adventures, I carry with me the strength forged through this unexpected journey.
N Nadidudida
148 days ago

Turning a Negative Experience Into a Lesson Learned

Reflecting on my recent interaction with sas.se, I encountered a setback that challenged my trust in their services. The website redirected my chosen flight from a convenient 6 AM departure to a late 9 PM takeoff during the payment process, raising concerns about the platform's reliability and security protocols. Disheartened by this sudden change, I reached out to their customer service team for assistance, only to face disappointment as they were unable to rectify the error or offer a satisfactory solution. Although this incident left me frustrated and inconvenienced, I chose to view it as a learning opportunity rather than a deterrent. Despite my initial intention to give SAS a chance to prove their worth, the experience reinforced the negative reputation that had preceded them. Consequently, I had to cancel the flight and secure an alternative booking at a higher cost, highlighting the significance of staying vigilant and informed when making travel arrangements. While my encounter with SAS did not meet my expectations, it served as a reminder to prioritize transparency, accountability, and customer satisfaction in all future transactions. Moving forward, I will approach airline bookings with a discerning eye and a sense of resilience, ensuring that each decision is guided by caution and wisdom. Though this journey may have been challenging, it has equipped me with valuable insights that will undoubtedly shape my future choices and interactions within the travel industry.

Introduction

SAS.se is the official website of Scandinavian Airlines, a leading carrier in the Nordic region. Serving over 129 destinations worldwide, SAS has become a popular choice for both business and leisure travelers. This comprehensive review aims to shed light on various aspects of the website and its offerings to help potential customers make an informed decision.

Pros and Cons

  • Pros:
    • Extensive route network covering numerous global destinations
    • User-friendly and intuitive website design
    • Excellent customer service
    • Payment options include major credit cards and loyalty points
    • Seamless online booking experience
  • Cons:
    • Prices for certain routes can be quite high compared to competitors
    • Limited options for promotions and discounts
    • Returns and exchanges can be complicated

User Experience

SAS.se boasts a modern and responsive design, ensuring a seamless experience for users across desktop and mobile devices. The website's intuitive interface makes it easy to navigate and book flights, check-in online, manage bookings, and access important travel information. Clear and well-organized content, coupled with helpful features like flight status updates, enhances the overall user experience.

Pricing and Value for Money

SAS prices vary depending on factors such as destination, travel dates, and demand. While the airline offers competitive rates on many routes, some customers may find prices to be relatively higher compared to other carriers. However, SAS provides value for money through its excellent service, high-quality onboard experience, and reliable schedules.

Customer Service

SAS is renowned for its exceptional customer service. The airline's professional and friendly staff are committed to addressing customer queries and concerns promptly and efficiently. Customers can access support via phone, email, or social media channels. SAS also offers a comprehensive FAQ section on their website, providing answers to common queries related to bookings, baggage, and more.

Product Quality and Selection

SAS maintains a high standard when it comes to product quality. Modern and comfortable aircraft, superior in-flight amenities, and a commitment to passenger safety are some of the factors that contribute to the airline's excellent reputation. The selection of flights and destinations offered by SAS is extensive, providing customers with a wide range of options to choose from.

Website Usability

SAS.se is designed with user-friendliness in mind. The well-structured layout, combined with clear navigation menus, ensures that users can easily find the information they need and complete their bookings without hassle. The website's responsive design adapts to different screen sizes, allowing a seamless experience across devices.

Returns and Exchanges

SAS has specific policies regarding returns and exchanges. Customers may request changes to their bookings or apply for refunds, depending on the fare type and conditions associated with their tickets. However, navigating the process can be complex, and additional fees may apply. It is advisable to closely review the terms and conditions before making any changes to avoid unexpected charges.

Promotions and Discounts

While SAS occasionally offers promotions and discounts, the options may be limited compared to some other airlines. Customers can keep an eye on the website's "Offers" section for the latest deals. Additionally, joining the SAS EuroBonus loyalty program can provide members with exclusive access to discounted fares and special offers.

Reputation

SAS has built a strong reputation for being a reliable and customer-focused airline. With numerous accolades, including recognition for punctuality and sustainability initiatives, SAS is highly regarded in the industry. The airline's commitment to providing a superior travel experience, coupled with its long-standing presence in the market, boosts its reputation and instills confidence among travelers.

Payment Options

SAS offers various payment options to cater to different customer preferences. Major credit cards, including Visa and Mastercard, are accepted. Customers can also utilize loyalty points earned through the EuroBonus program to partially or fully pay for their bookings, enhancing the flexibility of payment options.

Loyalty Programs

SAS EuroBonus is a loyalty program that allows customers to earn points when flying with SAS or partner airlines, staying in partner hotels, or utilizing partner services. These points can then be redeemed for flights, upgrades, hotel stays, and other benefits. The program offers three tiers: Member, Silver, and Gold, each providing additional perks and privileges.

Customer Reviews

Customer reviews of SAS.se are generally positive, highlighting the airline's excellent service, comfortable flights, and punctuality. However, some complaints about high prices and occasional issues with customer support have been reported. It is worth noting that customer experiences may vary based on factors such as destination, travel class, and individual preferences.

Community Involvement

SAS is actively involved in various community initiatives and sustainability programs. The airline strives to minimize its environmental impact through measures such as using sustainable fuels, reducing emissions, and promoting responsible travel. Additionally, SAS supports numerous charitable organizations and community projects, showcasing its commitment to social responsibility.

Shipping and Costs

As an airline, SAS does not offer physical shipping of products. However, customers can easily book flights, manage their bookings, and receive e-tickets through the website. Costs associated with flights vary based on destination, travel class, and seasonal demand. It is advisable to check the website or contact SAS directly for the most accurate and up-to-date pricing information. In conclusion, SAS.se provides a user-friendly platform for customers to conveniently book flights, access travel information, and manage their bookings. While prices may be higher for certain routes, the airline's excellent reputation, extensive route network, and commitment to customer service make SAS a reliable and trustworthy choice for travelers. By adhering to industry best practices and maintaining a customer-centered approach, SAS continues to be a preferred airline in the Nordic region and beyond.