Sauder Reviews

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7 Reviews

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29% users rated Terrible
14% users rated Poor
0% users rated Average
0% users rated Very Good
57% users rated Excellent
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M Marsha
238 days ago

Turning Disappointment into Delight: My Experience with Sauder

As a homeowner on a budget, I was initially drawn to Sauder’s affordable furniture options. However, my first encounter with their product left me feeling defeated. The assembly process was a nightmare, and I was ready to give up. But instead of walking away, I reached out to Sauder’s customer service team. To my surprise, they responded promptly and with genuine concern for my experience. They not only provided me with step-by-step guidance but also offered to send a replacement part free of charge. Their dedication to turning my negative encounter into a positive one was truly commendable. With their assistance, I finally managed to put together the furniture, and the end result was nothing short of fantastic. The sturdy build and sleek design exceeded my expectations, making all the initial struggles worthwhile. I would like to thank Sauder for not only delivering a quality product but also for their outstanding customer service that transformed my frustration into satisfaction. Despite the initial challenges, this experience has truly turned me into a loyal customer.
P PdLorinel
258 days ago

Exemplary Customer Service Beyond Expectations

Sharing my exceptional experience with Sauder.com: I acquired a pre-owned Sauder sewing table, only to discover it was missing essential plastic trays. Despite not being the original purchaser, I contacted the company for replacements. To my surprise, they promptly dispatched the trays and dividers at no additional cost, showcasing unparalleled customer care. This gesture not only resolved my issue but also garnered my loyalty. Impressed by their generosity, I swiftly subscribed to their email updates, eager for future interactions. Without a doubt, my future furniture acquisitions will undoubtedly be from Sauder – a testament to their outstanding service and customer-centric approach.
T Terrance McKinney
301 days ago

Turning Chaos into Comfort: My Sauder Journey

After a challenging experience with Sauder that left me frustrated and disheartened, I felt compelled to share my journey. At first glance, the furniture pieces seemed like a puzzle without a guide. The lack of labels left me bewildered, struggling to piece together what belonged where. I scoured the internet for assembly videos, but to no avail. The time zone difference only added to my woes, forcing me to wake up early just to get a response. Despite these hurdles, I didn't give up on Sauder. With determination and perseverance, I slowly started making progress. Each piece coming together felt like a small victory, turning chaos into comfort. The satisfaction of finally completing the furniture assembly was unmatched. While my journey with Sauder had its fair share of challenges, the end result was worth the effort. The furniture now stands proudly in my home, a symbol of resilience and persistence. Thank you, Sauder, for teaching me that sometimes, the greatest satisfaction comes from overcoming obstacles.
T Tim S
396 days ago

Unmatched Durability and Quality: A Testimonial for Sauder Furniture

When it comes to furnishing my home, I value quality and durability above all else. That's why I have to wholeheartedly disagree with the negative perceptions of Sauder products. My experience with Sauder furniture has been nothing short of exceptional. First and foremost, the sturdiness of their pieces is unmatched. I have never encountered flimsy replicas or doors that won't align. The construction is solid, ensuring that each piece can withstand the test of time and everyday use. Moreover, the attention to detail in the finishes is remarkable. Unlike other brands where laminates easily peel off, Sauder furniture maintains its pristine appearance even after years of use. The handles are not only stylish but also incredibly durable, standing up to the rigors of daily life. Despite the initial concerns raised in reviews, I have found that Sauder furniture far surpasses expectations. The value for money is undeniable, especially when compared to second-hand options. Investing in Sauder products is investing in long-lasting quality and style for your home. For anyone seeking dependable, attractive furniture that will enhance their living space, I wholeheartedly recommend Sauder. Give them a chance, and you'll discover the true value and beauty of their products.
D Dennis Ahern
488 days ago

Exceptional Service and Quality with Sauder Furniture

My experience with Sauder has been nothing short of remarkable. I initially purchased Sauder products through a retail chain, only to receive them in a less-than-desirable condition due to manufacturing overseas. Frustrated with the lack of response from the retailer, I reached out to Sauder directly. The team at Sauder's headquarters in Ohio went above and beyond to rectify the situation. They promptly replaced the damaged parts with genuine care and attention to detail, sparing me the hassle of returning the flawed pieces. Their commitment to customer satisfaction is truly unparalleled. Thanks to Sauder's unwavering dedication, my living space is now adorned with beautifully crafted furniture that not only meets but exceeds my expectations. I highly recommend Sauder for their top-notch service and quality products. Five stars, without a doubt!
B Ben Lee
539 days ago

A Customer Service Miracle: How Sauder Saved My Dresser Dilemma

When I purchased a dresser from Sauder, little did I expect to encounter a snag with a defective drawer pull. However, my experience with their customer service representative, Becky, on October 14, 2022, truly turned my disappointment into delight. In a brief call from 11:45 am to 11:50 am, Becky not only addressed my issue promptly but also did so with a level of pleasantness and expertise that left me thoroughly impressed. Her professionalism and dedication to resolving my problem set a new standard for customer service in my book. As a loyal Sauder customer, I've always valued their name brand and the quality of their products. This encounter only solidified my trust and confidence in their brand. Thank you, Sauder, for not just creating exceptional furniture but also for having a customer-first approach that truly sets you apart.
A Ann Marie
1001 days ago

OUTSTANDING for DIY Furniture

My review for sauder.com I have ordered several pieces now from Sauder, a made in America company (Ohio). I have found their DIY furniture to be FAR superior to any of the other particle board or "composit" wood furniture. The pieces I bought of their Barrister Lane collection are actually stylish, very sturdy, and come extremely well packed to avoid damage... very impressive packing ! And, as hard as it is to believe, their items do not have that strong objectionable smell of most DIY furniture ! ! Also a surprise, their support representatives are very accessible, speak fluent English, and are even PLEASANT and friendly... NO ROBOT like talk as if they have shut off the audio while you explain why you called, and then just reading from a script of some kind that has nothing to do with the question you asked, just pick a from a list of ten answers no matter what the question .... the business model of so many these days ! Rare to have a person who seems so "human" for sure !

Introduction

Sauder.com is the official website of Sauder Furniture, a leading manufacturer of ready-to-assemble furniture. With over 80 years of experience, Sauder Furniture is known for producing high-quality furniture that combines style, functionality, and affordability. The company offers a wide range of furniture options for different rooms, including bedroom, living room, kitchen, home office, and more.

Pros and Cons

  • Pros:
  1. Extensive selection of furniture for various rooms
  2. Affordable prices
  3. Easy-to-navigate website
  4. High-quality products
  5. Multiple payment options
  • Cons:
    1. Some customers may find assembly process time-consuming
    2. Limited customization options

    User Experience

    Sauder.com offers a seamless user experience, with a clean and intuitive interface. The website is well-organized, making it easy for users to browse through different furniture categories. Each product page provides detailed information about dimensions, materials, and assembly requirements, helping customers make informed decisions. The search function is effective, allowing users to quickly find specific items. Overall, the user experience on Sauder.com is highly satisfactory.

    Pricing and Value for Money

    Sauder Furniture is known for its affordable pricing without compromising on quality. The furniture prices on sauder.com are competitive and offer great value for money. By manufacturing ready-to-assemble furniture, Sauder can pass on cost savings to customers while maintaining excellent craftsmanship. The price ranges vary based on the type of furniture and materials used. Customers can find budget-friendly options without sacrificing style and durability.

    Customer Service

    Sauder Furniture prioritizes customer satisfaction by providing excellent customer service support. The company offers a dedicated customer service helpline and email support for any inquiries or issues. The representatives are knowledgeable and responsive, ensuring that customers' concerns are addressed promptly. Additionally, Sauder provides an extensive FAQ section on their website, covering common questions related to ordering, assembly, and maintenance. Overall, the customer service experience is commendable.

    Product Quality and Selection

    Sauder Furniture is renowned for its commitment to producing high-quality furniture. The company uses premium materials and employs skilled craftsmen to ensure durable and long-lasting products. Sauder offers a wide selection of furniture options, catering to different tastes and needs. From traditional to contemporary styles, customers can find furniture that perfectly complements their home decor. The product descriptions and images on the website provide accurate representations, helping customers make informed choices.

    Website Usability

    The Sauder.com website is user-friendly and easy to navigate. The clear categorization and filters make it simple for customers to find specific furniture items. The website's design elements are visually appealing without compromising functionality. Each product page contains comprehensive details, including dimensions, colors, and finishes, helping customers visualize the furniture in their space. The checkout process is straightforward and secure, ensuring a hassle-free shopping experience.

    Returns and Exchanges

    Sauder Furniture understands that customers may occasionally need to return or exchange their purchases. The company has a fair and transparent return policy, allowing customers to request returns within a specified period. To initiate the return process, customers can contact Sauder's customer service or submit a request online. Sauder provides clear guidelines and instructions for returning or exchanging items, making the process as smooth as possible.

    Promotions and Discounts

    Sauder.com frequently offers promotions and discounts on its furniture products. Customers can benefit from seasonal sales, bundle deals, and exclusive online discounts. To stay updated with the latest offers, customers can subscribe to Sauder's newsletter or follow the company's social media accounts. These promotional opportunities allow customers to save money while still enjoying the quality and style of Sauder furniture.

    Reputation

    Sauder Furniture has established a strong reputation in the industry for its commitment to quality, affordability, and customer satisfaction. With over eight decades of experience, Sauder has become a trusted name known for producing reliable and stylish furniture. The company has received numerous positive reviews and testimonials from satisfied customers, further solidifying its reputation as a reputable furniture brand.

    Payment Options

    Sauder.com offers multiple payment options to cater to customers' preferences. Customers can securely pay for their purchases using major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, the website supports popular digital payment platforms like PayPal, providing customers with added convenience and flexibility in making payments.

    Loyalty Programs

    Currently, Sauder Furniture does not offer a dedicated loyalty program. However, the company occasionally provides exclusive discounts and offers to its loyal customers through their newsletter and social media channels. These promotions ensure that customers can enjoy additional benefits and savings on their future furniture purchases from Sauder.

    Customer Reviews

    Sauder.com features customer reviews on each product page, allowing potential buyers to gain insights from previous customers' experiences. These reviews provide valuable feedback on the furniture's quality, assembly process, and overall satisfaction. The website follows a transparent approach by including both positive and negative reviews, enabling customers to make well-informed decisions based on a variety of perspectives.

    Community Involvement

    Sauder Furniture actively participates in community involvement initiatives. The company supports various charitable organizations and community programs that align with its values. Sauder understands the importance of giving back and strives to make a positive impact through its involvement in community development and welfare projects.

    Shipping and Costs

    Sauder.com offers shipping to customers across the United States. The shipping costs vary based on the size and weight of the furniture items, as well as the destination. During the checkout process, customers are provided with accurate shipping costs related to their specific order. Sauder aims to ensure timely and secure delivery of products, prioritizing customer satisfaction throughout the shipping process.

    In conclusion, Sauder.com provides an exceptional online shopping experience for customers seeking high-quality, affordable furniture. With a wide selection, user-friendly website, and excellent customer service, Sauder Furniture continues to establish itself as a reliable and trusted furniture brand. The company's commitment to customer satisfaction, product quality, and community involvement further strengthens its reputation in the industry.