Scancafe Reviews

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20 Reviews

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In the Data Recovery Service category

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10% users rated Poor
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5% users rated Very Good
75% users rated Excellent
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D Don Kohlbauer
47 days ago

Efficient Service with Room for Improvement

Enthusiastically, I embarked on digitizing my precious slides through scancafe.com. Despite encountering a hiccup, where emails nudged me to send in a package they had already received, the overall process was commendable. The efficiency in handling my orders initially impressed me. However, a minor glitch appeared when one order mysteriously vanished from my account after submitting all three packages. The seamless digitization process and the eagerness to assist were evident, although a review of their internal systems could elevate their service. Despite this small setback, I am grateful for the preservation of my memories in digital form.
J Jack Woodruff
48 days ago

Unbelievably scammy behavior — they…

My review for scancafe.com Unbelievably scammy behavior -- they have you estimate the number of photos to be scanned and charge you based on that estimate, promising a refund if you overestimate. What they don't tell you is that the refund comes in the form of a GIFT CARD?! Hey ScanCafe, I don't need a gift card because I already had you scan all my photos. I disputed the overcharged amount with my credit card company. They also include upsells in your final checkout basket you didn't ask for, like photos touch-ups. I highly suggest you go elsewhere.
G Gudrun Martyny
54 days ago

Redefining Excellence: A Heartfelt Testimonial for Scancafe

From skepticism to sheer admiration, my journey with Scancafe has been nothing short of extraordinary. As I entrusted them with treasured memories, their service surpassed all expectations, leaving me in awe. The efficiency with which they handled my project not only impressed me but also restored my faith in quality service providers. The moment I received my scans, I knew I had made the right choice. Each image was a testament to Scancafe's commitment to excellence. The clarity, colors, and attention to detail in every scan spoke volumes about their dedication to preserving precious moments with utmost care. In a digital age where memories can easily be lost or forgotten, Scancafe stands out as a beacon of reliability and trustworthiness. They not only deliver scans but also deliver peace of mind, knowing that your memories are in safe hands. Thank you, Scancafe, for not just meeting, but exceeding my expectations. Your exceptional service and impeccable scans have truly won me over. I cannot recommend Scancafe enough to anyone looking to preserve their memories with the utmost precision and care.
K Karen
57 days ago

Transformed My Memories: An Honest Review of Scancafe.com

As an individual deeply rooted in nostalgia, entrusting my precious slides to a company like Scancafe.com was a leap of faith. Ten years ago, their service was impeccable, but my recent experience left me feeling very disappointed. After a two-month delay and a stern call from my end, I finally received my scanned slides. To my dismay, the pricing was far beyond what was reasonable, with numerous images marred by pesky dirt spots that were not present on the original slides. Moreover, some of my cherished slides were overlooked in the scanning process, shattering my expectations. The return of my slides was equally disheartening – packed carelessly in their original box, which was now marred by a gaping hole, devoid of any protective padding. One of the slide bags was even unzipped, raising concerns about potential losses. Despite my initial trust in Scancafe.com, the recent service failure has left me questioning the integrity and attention to detail that once defined this company.
J Jack M
59 days ago

Restoring Faith with Quality and Transparency: A Redemption Story

After a disappointing experience with hidden fees and a lack of refunds on scancafe.com, I was initially wary of giving them another chance. However, I decided to reach out to their customer service team in hopes of resolving the issue. To my surprise, they not only acknowledged their mistake but also took immediate steps to rectify it, restoring my faith in their brand. Not only did they refund the hidden fee promptly but they also went above and beyond to provide me with a complimentary service to make up for the inconvenience caused. Their transparency and dedication to customer satisfaction truly impressed me. Moreover, the quality of their scans this time around exceeded my expectations. The attention to detail and the level of precision showcased in their work was evident, leaving me thoroughly satisfied with the end result. I am grateful for the opportunity to have had my concerns addressed in such a professional manner. Scancafe.com has redeemed themselves in my eyes, proving that they are committed to excellence and customer care. I am now a loyal customer, confident in their services and looking forward to future collaborations. Thank you for turning my negative experience into a positive one!
L 97scoobydoo
59 days ago

Transforming Memories: A Heartfelt Experience with Scan Cafe

My journey with scancafe.com has been nothing short of extraordinary. As someone deeply attached to their memories, trusting them with my precious moments was a significant decision - one that they exceeded beyond measure. Repeatedly utilizing their services, I have come to appreciate their consistency in delivering not only fast results but also maintaining an impeccable standard of quality. Each time I submit a project, I feel a sense of relief knowing that they will handle it with care and professionalism. Scan Cafe has this remarkable ability to turn old photographs into vivid tales, preserving the nostalgia and essence of each moment captured. Their attention to detail is truly commendable, ensuring that every image they work on tells a story that speaks to the heart. They have not just scanned my photos; they have brought them to life, allowing me to relive cherished memories with newfound clarity and vibrancy. I am grateful for their expertise, their dedication, and their unwavering commitment to excellence. Scan Cafe is not just a service provider; they are memory keepers, storytellers, and artists all rolled into one. If you seek a partner to handle your precious memories with care and passion, look no further than Scan Cafe. They will not only meet your expectations but surpass them, leaving you with a sense of fulfillment and gratitude.
A AAM
82 days ago

ScanCafe: A Decade of Trusted Memories

Having relied on ScanCafe for over ten years, I can confidently say they are nothing short of exceptional. With numerous projects completed through their service, I continue to be impressed by their consistently high-quality scans and punctual deliveries. What truly sets ScanCafe apart is their unwavering dedication to preserving cherished family memories. Their open communication and responsiveness provide peace of mind to someone like me, who values attention to detail when it comes to preserving precious moments. I wholeheartedly recommend ScanCafe to anyone seeking a trustworthy partner in safeguarding their memories for years to come.
D Diane Draa
96 days ago

Transforming Memories: A Testimonial for ScanCafe’s Exceptional Service

Every special moment captured in a photograph or video holds a piece of our hearts. When I entrusted these treasures to ScanCafe, I must admit I was a mix of excited and apprehensive. However, from the moment I engaged with their customer service team, my fears dissipated. Their professionalism and care reassured me that my memories were in good hands. The moment of truth arrived when I received the restored pictures and videos. To say they did a "great job" would be an understatement. Each image and clip felt like a rediscovery of cherished moments, now brought back to life in vivid detail. The meticulous work and attention to preserving the essence of every frame truly impressed me. I am not one to hand out recommendations lightly, but in the case of ScanCafe, I cannot help but sing their praises. To anyone seeking a reliable and exceptional service for their precious memories, I wholeheartedly vouch for ScanCafe. Thank you for doing more than just a "great job" - thank you for transforming my precious memories into timeless treasures!
J Jim Scarborough
141 days ago

Unparalleled photo restoration expertise at ScanCafe

In my quest for digitizing precious memories, I stumbled upon ScanCafe - and what a gem it turned out to be! Their first-rate scanning service extends beyond mere conversion; it's a meticulous recreation of history. From vintage prints to delicate negatives and even odd-sized films, every detail is preserved with astounding clarity. One standout experience truly showcased their expertise. A faded photo print from the 1950s seemingly depicted a plane crash in the background. However, upon scanning the negative, a poignant narrative unfolded - a toy plane suspended from a swingset in the foreground, beautifully restored to life. What truly sets ScanCafe apart is their commitment to perfection. I once encountered a batch of slides plagued by intense red hues on film, partially corrected in the scans. Upon requesting a revisit for color adjustments, their team promptly and skillfully rectified the issue, ensuring each image was a true reflection of its original beauty. ScanCafe doesn't just digitize photos; they breathe new life into memories, making every image a story worth cherishing. Their unparalleled dedication to quality and customer satisfaction is a testament to their artistry in image restoration. Trust ScanCafe to transform your analog treasures into digital masterpieces - you won't be disappointed!
R Richard Henderson
184 days ago

In a position to view photographs from 1946 movie negatives

My evaluation for scancafe.com I discovered three rolls of negatives from footage my father had taken after I used to be born in 1946. Many weren't excellent footage, however a number of had been priceless. Actually glad I did it. Giving 4 stars as a substitute of 5 as a result of it took longer than anticipated to get the outcomes.
N Nancy Dale Fanning
191 days ago

An Unforgettable Lifesaver: ScanCafe’s Exceptional Support

I cannot thank ScanCafe enough for their outstanding customer service, especially Michael Tetmeyer. After a traumatic incident where my precious family memories seemed lost forever in a missing shipment, Michael's unwavering dedication and prompt communication were a true beacon of hope. Despite UPS failing to locate the package, Michael went above and beyond to recreate the USB drive containing my irreplaceable photos. His commitment not only salvaged our family's priceless moments but also restored my faith in exceptional customer care. ScanCafe has been my go-to for years, and this experience solidified my loyalty. Grateful for their stellar support during a crisis, I can wholeheartedly vouch for the reliability and humanity of this remarkable team.
M Maureen Moss
194 days ago

Above and Beyond: A Testimonial of Remarkable Service

When I embarked on the journey to digitize my cherished family photos with ScanCafe, I was met with exceptional customer service that exceeded all expectations. The individuals I interacted with displayed not only patience and knowledge but genuine kindness that made the process an absolute pleasure. In particular, Michael stood out as a beacon of unwavering assistance. His unparalleled level of support, patience, and kindness truly went above and beyond, making me feel valued and prioritized as a customer. The dedication and care exhibited by the entire team at ScanCafe were truly commendable. The results of their work left me elated, as my family photos were transformed into digital masterpieces. I am thrilled with the outcome and have full confidence in entrusting ScanCafe with the task of enhancing and digitizing my precious memories in the future. Thank you, ScanCafe, for not only delivering exceptional results but for creating a memorable and delightful customer experience that has left a lasting impact.
S Susan Gleason
194 days ago

Transforming Memories with Professionalism: A Grateful Experience with ScanCafe

Embarking on the monumental task of digitizing 50 years' worth of cherished family slides, I found solace in the professionalism and expertise of ScanCafe that exceeded my expectations. The genuineness of each moment captured in those slides was delicately preserved, instilling a sense of trust and admiration for their meticulous work. Not only did ScanCafe deliver exceptional results, but they also showcased a remarkable commitment to customer satisfaction with their quick turnaround time. The seamless process and attention to detail truly set them apart, ensuring that every image was digitized with the utmost care and precision. I am immensely grateful to ScanCafe for transforming these irreplaceable memories into a digital format, allowing me to share them effortlessly with my family members. This experience has not only preserved our family legacy but also reaffirmed my confidence in ScanCafe's dedication to their craft. Thank you, ScanCafe, for your exceptional service and unwavering commitment to preserving and honoring treasured memories.
B Bonnie Popper
209 days ago

Transforming Memories: A Seamless Journey with scancafe.com

Embarking on the journey of digitizing cherished family memories can seem overwhelming, but with scancafe.com, the process was nothing short of seamless. As a first-time user seeking to convert old family slides into virtual pictures, I was initially daunted by the task. However, the impeccable customer service provided a guiding light through the entire process. The representatives were not only helpful but also incredibly courteous, patiently assisting me despite my limited tech knowledge. This support transformed what seemed like a daunting task into an easy and enjoyable experience. With my slides successfully digitized, I am now eagerly looking forward to entrusting scancafe.com with converting my collection of old VHS tapes, knowing that they will handle it with the same care and expertise. Thank you, scancafe.com, for making the journey of preserving precious memories such a delightful one!
M Mike H
209 days ago

Preserving Memories with Precision and Care Diving into the digitization world, I entrusted scancafe.com with a treasure trove of memories, spanning from ancient 1940s negatives to nostalgic VHS tapes. The result was nothing short of profound – a seamless transition from analog to digital, breathing new life into my cherished moments. Their attention to detail was remarkable; slides, pictures, and diverse media formats were expertly handled, showcasing their commitment to preserving memories with precision and care. Communication was seamless, instilling confidence every step of the way. Timely completion added an extra layer of satisfaction to the experience. With scancafe.com, my past met the future, creating a seamless bridge of time that I will forever be grateful for.

Introduction

Scancafe.com is a leading online photo scanning service that specializes in converting old photographs and slides into high-quality digital images. With a team of skilled technicians and state-of-the-art equipment, Scancafe offers a convenient and reliable solution for preserving your cherished memories. In this comprehensive review, we will explore various aspects of Scancafe.com, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros

  • High-quality digitization: Scancafe is known for its exceptional scanning quality, ensuring that every detail of your precious photographs is preserved.
  • Multiple formats: Scancafe offers scanning services for various formats including prints, slides, and negatives, allowing you to digitize a wide range of old media.
  • Professional editing: The team at Scancafe performs basic color correction and dust removal, enhancing the overall quality of your digital images.
  • Secure shipping: Scancafe provides safe and secure shipping kits, ensuring that your valuable photographs are not damaged during transportation.
  • Expert technicians: The company employs highly skilled technicians who handle your photos with care and expertise, guaranteeing professional results.

Cons

  • Turnaround time: The scanning process at Scancafe can take several weeks, which may be a drawback for customers who require quick digitization.
  • Pricing flexibility: Scancafe offers predefined pricing options based on the number of photos or slides, which may not be suitable for customers with specific scanning requirements.

User Experience

Scancafe.com provides a user-friendly website that makes it easy to navigate through their various services and pricing options. The website features a clear and concise layout, making it convenient for users to understand the process and place their scanning orders. Additionally, Scancafe's customer support team is responsive and helpful, ensuring a positive user experience from start to finish.

Pricing and Value for Money

Scancafe offers competitive pricing for its scanning services, considering the quality and expertise provided. The price per scan decreases as the volume of photos or slides increases, offering customers excellent value for money. While some customers may find the predefined pricing options restrictive, most users appreciate the simplicity and cost-effectiveness of these packages.

Customer Service

Scancafe excels in customer service, providing prompt and attentive support throughout the entire scanning process. Their customer service team is knowledgeable and friendly, ready to assist users with any queries or concerns they may have. Whether through phone, email, or live chat, Scancafe ensures that customers receive personalized assistance and a satisfactory experience.

Product Quality and Selection

The product quality delivered by Scancafe is outstanding. The scanned images are crisp, detailed, and true to the original photographs, thanks to the expertise of their skilled technicians and advanced scanning equipment. The selection of products includes high-resolution digital files, DVDs, and even printed copies, allowing customers to choose the format that suits their needs best.

Website Usability

Scancafe.com offers a user-friendly website with a responsive design and intuitive navigation. The site provides detailed information about the scanning process, services, and pricing options. Placing an order is straightforward, with clear instructions and step-by-step guidance. The website enables customers to track their orders and stay informed about the progress of their digitization project.

Returns and Exchanges

Scancafe has a straightforward and fair return policy. If customers are unsatisfied with the quality of the scans, they can request a re-scan or opt for a full refund. The company aims to ensure customer satisfaction and will work towards resolving any issues promptly.

Promotions and Discounts

Scancafe periodically offers promotions and discounts on their scanning services, allowing customers to save on their orders. These promotions are announced on their website and through their newsletter, providing users with an opportunity to benefit from reduced prices and special offers.

Reputation

Scancafe has built a strong reputation as a reliable and trusted photo scanning service. Their commitment to delivering high-quality digitization, combined with their attention to customer service, has earned them positive feedback and reviews from satisfied customers. With over a decade of experience in the industry, Scancafe has established itself as a reputable choice for preserving precious memories.

Payment Options

Scancafe accepts major credit cards, including Visa, Mastercard, and American Express, making payment convenient for customers. The website ensures secure payment processing, protecting customers' financial information during transactions.

Loyalty Programs

Scancafe offers a loyalty program where customers can earn points for every dollar spent on their scanning services. These points can be redeemed for discounts or additional services, providing added value to loyal customers.

Customer Reviews

Customers have praised Scancafe for their professionalism, scanning quality, and attentive customer service. Many users appreciate the attention to detail and the ability to preserve old photographs and slides for future generations. Positive customer reviews highlight Scancafe's reliability and commitment to delivering excellent results.

Community Involvement

Scancafe actively participates in various community initiatives, supporting local charities and organizations. They contribute to causes related to art, photography, and historical preservation, highlighting their commitment to giving back to the community.

Shipping

Scancafe provides safe and secure shipping kits to customers, ensuring that their valuable photographs or slides are protected during transit. The shipping kits include sturdy packaging materials and clear instructions for sending the media to Scancafe's scanning facility. Customers are also provided with tracking information to monitor the progress of their shipments.

Costs

The cost of Scancafe's scanning services depends on the number of photos or slides being scanned. The price per scan decreases as the quantity increases, with package options available for different volumes. While the cost may vary based on individual requirements, Scancafe's pricing structure offers competitive rates for high-quality scanning services.