Users Voice for Scarosso

12% users rated Terrible
1% users rated Poor
0% users rated Average
6% users rated Very Good
80% users rated Excellent
Pie Chart Review Representation for Scarosso
Scarosso Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 01 Aug 2019

Last updated by on 08 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Oct 2022 1 1.4 1 3.7 4.6 3.9
Nov 2022 3.2 1.1 5 5 4.2 4.1
Dec 2022 5 5 2.2 5 5 5
Jan 2023 5 1.3 5 2.7 3.6 3
Mar 2023 4.1 5 1.3 3 5 5
Line Chart for Rating of peer stores

scarosso.com

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Detailed Scarosso Review by

Introduction

Scarosso is an Italian fashion brand that specializes in handmade leather shoes for men and women. With a focus on Italian craftsmanship and high-quality materials, Scarosso aims to offer sophisticated footwear at an affordable price.

Pros and Cons

Pros:
  • Handmade shoes with Italian craftsmanship
  • Wide range of styles and colors
  • Affordable prices for the quality offered
  • Free shipping on orders over $150
Cons:
  • Limited size availability for some styles
  • No physical store locations
  • Some customers have reported issues with sizing

User Experience

The Scarosso website is visually appealing and easy to use, with clear navigation and useful product filter options. The checkout process is straightforward and secure, and customers can easily track their orders. However, some customers have reported difficulties finding the right size, which could potentially impact their experience.

Pricing and Value for Money

Scarosso offers affordable prices for handmade Italian leather shoes, with prices ranging from $195 to $495. While this may be more expensive than some fast fashion brands, the quality of the materials and craftsmanship justifies the price tag.

Alternatives

Some alternative shoe brands to consider include:
  • J.Crew
  • Allen Edmonds
  • Paul Evans
  • Wolf & Shepherd
  • Grant Stone

Customer Service

Scarosso offers a comprehensive customer service experience, with phone and email support available. Additionally, the brand offers a 14-day return policy for unworn shoes.

Product Quality and Selection

Scarosso products are made with high-quality Italian leather and feature a range of styles, from classic dress shoes to modern sneakers. While there may be limited size availability for some styles, the quality of the shoes is consistently high.

Website Usability

The Scarosso website is easy to navigate and visually appealing, with useful product filters and clear product descriptions. However, some customers have reported difficulty finding the right size, which could potentially impact their website usability.

Returns and Exchanges

Scarosso offers a 14-day return policy for unworn shoes. Customers can initiate a return by emailing Scarosso customer service.

Promotions and Discounts

Scarosso occasionally offers promotions and discounts, such as a 10% discount for new customers who sign up for the Scarosso newsletter.

Reputation

Scarosso has a strong reputation for high-quality, handmade leather shoes at an affordable price. Customers consistently praise the brand's craftsmanship and attention to detail.

Payment Options

Scarosso offers a range of payment options, including credit card, PayPal, and Amazon Pay.

Loyalty Programs

Scarosso does not currently offer a loyalty program.

Customer Reviews

Customer reviews for Scarosso are consistently positive, with customers praising the quality of the shoes and the brand's attention to detail.

Community Involvement

Scarosso does not currently have any publicized community involvement initiatives.

Shipping and Costs

Scarosso offers free shipping on orders over $150, with standard shipping usually taking between 2-4 business days. Customers can opt for express shipping for an additional fee.

Scarosso Recent User Reviews

User Rating

5 stars

167

4 stars

25

👤

Reviewer Name: David

Review Submission Date: 2023-01-29

Review Title: Once again a great experience.
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Review Description: Super fast delivery, excellent packing and, most importantly, great shoes.

👤

Reviewer Name: KONSTANTIA NIKOLAIDOU

Review Submission Date: 2023-01-28

Review Title: Very elegant every day shoes
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Review Description: Very elegant every day shoes. The leather and work on it is excellent. I recommend buying such shoes from this brand.

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Reviewer Name: Rose

Review Submission Date: 2023-01-27

Review Title: The shoes are great
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Review Description: The shoes are great, they run a little tight in the back, so they need some breaking into

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Reviewer Name: Marvin Luterman

Review Submission Date: 2023-01-26

Review Title: Best kept secret for great shoes
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Review Description: Response to my order was very good. Shipment was sent out in a timely manner. Follow up with delivery information was fantastic!! I will definitely be ordering again. Great job, beautiful product, fantastic customer service!!!

👤

Reviewer Name: GKS

Review Submission Date: 2023-01-23

Review Title: Boots are beautiful
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Review Description: Boots are beautiful. The box they arrived in was banged around and broke the shoe boxes at the seams a bit but boots are fine and I still wrapped the boxes for my son’s birthday. I gave the black ones last night and the other I’ll give him on his actual birthday. He doesn’t keep the boxes so it’s not a problem. Just thought you’d want to know. They arrived very fast which was also great, thank you!

👤

Reviewer Name: Keil

Review Submission Date: 2023-01-16

Review Title: Continuous disappointment
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Review Description: Managing returns and refunds seems to be an impossibility with Scarosso - a continuous theme, judging by other reviews. Both my wife and I returned trainers, and neither of us have received a refund, after continuous chasing. I would be hesitant to purchase anything from this company. Scarosso doesn’t act like a premium brand; maybe that’s why they are available purely online.

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Reviewer Name: Latifa

Review Submission Date: 2023-01-15

Review Title: comfy and perfect size
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Review Description: The size guide provided on the website made me choose the perfect size. The loafers are very comfy and highly recommended.

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Reviewer Name: Mike

Review Submission Date: 2023-01-10

Review Title: I’m shocked
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Review Description: I’m shocked. Terrible customer service, I ordered the pair of shoes after 1week they even didn’t send it yet, I sent 2 emails, DM in instant- No answer!!!I have to leave the country soon, so tell me WHAT TO DO Scarosso?

👤

Reviewer Name: John

Review Submission Date: 2023-01-09

Review Title: Excellent option for narrow feet
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Review Description: The A (width) last on the Scarosso Jodhpur boot makes for a sleek European profile. Great fit and look for the narrower foot. Got plenty of compliments on this boot already.

👤

Reviewer Name: Frank Olesen

Review Submission Date: 2023-01-09

Review Title: I ordered a pair of Leather Boots on…
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Review Description: I ordered a pair of Leather Boots on Nov. 24, 2022. The order confirmation claimed a delivery time of 2-4 weeks. Over the last 3-4 days I have tried to get in contact with Scarosso, just to get an update on the delivery. I have been unable to get in contact with Scarosso, except for meaningless Robot-answers. Probably my money are lost, and Scarosso turns out to be a fraud, cheating money out of people.Really really sad.