Users Voice for Schleich-s
10% users rated Poor
0% users rated Average
10% users rated Very Good
10% users rated Excellent
Rate Schleich-s Coupons Store
| Oct 2022 | 5 | 4.7 | 1.4 | 5 | 4.7 | 4.2 |
|---|---|---|---|---|---|---|
| Nov 2022 | 1 | 4.2 | 1.1 | 1 | 3.8 | 2.8 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Jan 2023 | 5 | 3.3 | 1.3 | 4.9 | 4.2 | 3.4 |
| Mar 2023 | 4 | 5 | 5 | 3 | 5 | 5 |
| Line Chart for Rating of peer stores |
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Detailed Schleich-s Review by Aisha Bachlani
Introduction
Schleich-s.com is an online retailer that offers a wide variety of high-quality animal figurines, playsets, and accessories aimed primarily at children. The brand was established in Germany in 1935 and has since become a global leader in the production of realistic animal figures. Despite its roots in traditional toys, the company has evolved with the times and has an online store that offers a user-friendly experience and a vast range of products.Pros and Cons
- Pros:
- Wide variety of animals and playsets.
- Excellent quality on products.
- Price range is fair and reasonable.
- Free shipping on orders over $50
- Cons:
- Not a lot of accessories, such as buildings and landscapes.
- Small product descriptions.
- Some products can be expensive.
User Experience
Schleich-s.com website is user-friendly, easy to navigate, and visually appealing. The website boasts well-organized categories, allowing users to find what they are looking for quickly. Additionally, the website is optimized for fast loading, which ensures a positive user experience.Pricing and Value for Money
The pricing of Schleich-s.com products varies depending on the product, with some items being quite affordable, while others are more expensive. Generally, the pricing of the products is fair and reasonable, considering the high quality of the products. Customers can expect to get good value for their money when they purchase from Schleich-s.com.Alternatives
Schleich-s.com faces stiff competition from other toy manufacturers such as Lego, Playmobil, Breyer, and Safari Ltd. Each of these competitors offers their own unique take on toy animals and related accessories. However, none of these brands can match the quality and realism offered by Schleich-s.com.Customer Service
Schleich-s.com provides excellent customer service, with prompt and helpful responses to any queries or concerns. The company provides a customer service phone number and an email, making it easy for customers to get in touch.Product Quality and Selection
Schleich-s.com offers a wide range of high-quality animal figurines and playsets aimed mainly at children. The products are incredibly detailed and realistic, making them realistic representations of their real-life counterparts. Additionally, with over 150 products available on the website, customers have a vast selection to choose from.Website Usability
The Schleich-s.com website is very user-friendly, and navigating through it is effortless. The site boasts clear categories and subcategories, making it easy to find the desired item.Returns and Exchanges
Customers can return or exchange any defective or unsatisfactory product within thirty days of purchase. However, the return shipping costs are the responsibility of the customer, making it essential to ensure that the products are of good quality before buying.Promotions and Discounts
Schleich-s.com offers various promotions regularly. Customers can expect discounts ranging from 15% to 25%, depending on the promotion.Reputation
Schleich-s.com boasts an excellent reputation, built on its commitment to quality, attention to detail, and excellent customer service. The brand has been in existence for over eighty years, and its products have become synonymous with quality within the toy industry.Payment Options
Schleich-s.com accepts various payment methods such as credit cards, PayPal, and bank transfers. For further security, the website uses SSL encryption, which means that customers can shop with confidence.Loyalty Programs
Schleich-s.com does not have a loyalty program at this time.Customer Reviews
Customer reviews indicate that Schleich-s.com is a reliable seller, with many satisfied customers praising the quality and realism of the products as well as the fast shipping.Community Involvement
Schleich-s.com is not particularly involved in community initiatives or charities.Shipping and Costs
Schleich-s.com offers free shipping on orders over $50 within the United States. Shipping costs for orders below $50 vary depending on the destination and the delivery method chosen by the customer. The website also offers expedited shipping at an additional cost. The Bottom Line Schleich-s.com offers a wide range of high-quality animal figurines, playsets, and accessories at fair and reasonable prices. The user-friendly website and excellent customer service make purchasing from Schleich-s.com a hassle-free experience. Although the site's description on some of the products is not as comprehensive as other toy service providers, the quality and detailing of the figurines make up for it. Schleich-s.com continues to be a leading choice for toy animal lovers worldwide.Schleich-s Recent User Reviews
Duration
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Reviewer Name: Cindy
Review Submission Date: 2023-01-11
Review Title: LARGE DINOSAUR STATION
Review Submission Date: 2023-01-11
Review Title: LARGE DINOSAUR STATION
Review Description: I ordered the large dinosaur station for my grandson. There were missing parts, however, all missing items were mailed to me within a week. I do recommend Schleich toys. My grandson loves the dinosaurs, and was thrilled with the dinosaur station, even without the missing parts. Now that all parts are in place, he is exstatic.
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Reviewer Name: Rebecca Johnson
Review Submission Date: 2022-09-13
Review Title: DO NOT buy from Schleich online
Review Submission Date: 2022-09-13
Review Title: DO NOT buy from Schleich online
Review Description: Whatever you do DO NOT buy from Schleich direct online. They sent out a practically empty box, then the replacement parts weren't even the same range, they are rude, got my name, order wrong multiple times. It took me nearly three months from delivery to get it sorted and finally refunded and many many hours of my time. Buy from a UK shop or the UK Schleich but NEVER from Schleich online appalling attitude and customer service.
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Reviewer Name: Ashley
Review Submission Date: 2022-08-06
Review Title: There website is horrible
Review Submission Date: 2022-08-06
Review Title: There website is horrible
Review Description: There website is horrible, extremely glitchy! There customer chat is beyond annoying, the support people are absolutely no help! They keep telling me that they have sent my request to the appropriate team however won’t let me speak to the appropriate team! So much BS! I have talked to 3 people on the phone who just tell me the same thing as the online support people! I will never order from this company again! Beyond disgusting customer service!
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Reviewer Name: Bruce McC
Review Submission Date: 2022-07-17
Review Title: Excellent customer service
Review Submission Date: 2022-07-17
Review Title: Excellent customer service
Review Description: Recently bought a toy helicopter for our son. The rotor blade broke after a few weeks and having contacted schleich customer services with a photograph, a replacement part was sent out at no cost. Thank you very much!
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Reviewer Name: Martin Whittingham
Review Submission Date: 2022-04-13
Review Title: poor very poor. or even worse.
Review Submission Date: 2022-04-13
Review Title: poor very poor. or even worse.
Review Description: Schliech wildlife.... Their horses are good but this ranger park is awful. They should see how 'Playmobil' do things.The plastic used is cheap grade stuff. Putting it together is a nightmare as the components do not fit into the corresponding part. (and it's not that i'm incompetant either )when it's completed it is not steady and bits are moving and falling off. very very poor.
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Reviewer Name: Johnny Waddell
Review Submission Date: 2019-11-25
Review Title: Prices always seem to be on the high…
Review Submission Date: 2019-11-25
Review Title: Prices always seem to be on the high…
Review Description: Prices always seem to be on the high side for my liking, Good selection though.
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Reviewer Name: Diane Mackie
Review Submission Date: 2019-11-24
Review Title: No customer service
Review Submission Date: 2019-11-24
Review Title: No customer service
Review Description: Contacted them for replacement parts for the barn I bought because some of the pieces are broken. I emailed their customer service department 4 times now since Nov 15, 2019 with no response. What is the point in having a “contact us” page if there is NO customer service?
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Reviewer Name: Odette
Review Submission Date: 2019-05-12
Review Title: Non existent customer service team?
Review Submission Date: 2019-05-12
Review Title: Non existent customer service team?
Review Description: Placed an order on the 13 April however I forgot to add an item so emailed to either amend or cancel the order. They have still not replied back to me today to apologise for a terrible service. I emailed them the 13 April, then again 15 April as I noticed they were dispatching it and then finally the 19th April to state my disappointment. I expected more from Schleich as a high quality toy company. Good products however make sure you never have to contact them.
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