Seatwave Reviews

Voted Terrible (2/5)

130 Votes

16 Reviews

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In the Education & Training category

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75% users rated Terrible
0% users rated Poor
13% users rated Average
0% users rated Very Good
13% users rated Excellent
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A Alvaro D
2110 days ago

Seatwave.es Saved the Day

I can't thank Seatwave.es enough for their exceptional service. Recently, I had an unexpected issue arise with my event tickets, and their customer support team went above and beyond to assist me despite the language barrier. The responsive and dedicated team at Seatwave.es helped me resolve the issue swiftly, ensuring that I could enjoy the event stress-free. Their support truly made all the difference, and I'm grateful for their commitment to customer satisfaction. I highly recommend Seatwave.es for their reliability and outstanding service.
A Alvaro D
2110 days ago

Exceptional Customer Support and Seamless Refund Process Await at Seatwave.es!

I can't help but disagree with the negative feedback out there. My experience with Seatwave.es was nothing short of outstanding! Not only did I receive top-notch customer support when I encountered an issue with my tickets, but the refund process was seamless and hassle-free. I was pleasantly surprised by their efficiency and dedication to ensuring customer satisfaction. Despite any misconceptions, their use of the -ES ending in their logo adds a unique touch, reflecting their commitment to serving their Spanish clientele. Rest assured, should you face any challenges, the bilingual support team is ready to assist you in both Spanish and English, ensuring clear communication every step of the way. Don't miss out on the opportunity to enjoy a smooth ticket-buying experience with Seatwave.es!
F First timer
2152 days ago

Defying Expectations with Seatwave.es: A Risk Worth Taking

When I first stumbled upon Seatwave.es, I was hesitant. The idea of purchasing tickets from a reseller seemed risky, and the prices were a bit higher than expected. However, I took the chance, and I'm so glad I did. The customer service was exceptional, and the tickets were authentic and delivered on time. The initial hesitation transformed into satisfaction as I entered the venue, knowing that I had secured my spot through Seatwave.es. The experience was worth every penny, and the peace of mind knowing that I could rely on this platform for future ticket purchases is invaluable. So, if you're like me, skeptical at first, I urge you to take the leap of faith with Seatwave.es. Sometimes the best experiences come from defying expectations, and this one was definitely worth it.
F First timer
2152 days ago

Unexpectedly Impressed: A Risk Worth Taking

Upon stumbling across Seatwave.es, I must admit I was initially hesitant due to some negative reviews. However, my experience turned out to be a pleasant surprise. While the prices were a bit higher than expected, the quality of service and the authenticity of the tickets made it all worthwhile. The risky decision to purchase tickets from Seatwave.es paid off, as I was able to attend an unforgettable event without any hiccups. I would recommend giving them a chance despite the initial doubts; sometimes, the best experiences are found in unexpected places.
K Kristina Lazareva
2370 days ago

Seatwave.es Exceeded My Expectations!

From a skeptic to a believer - that's me after my experience with seatwave.es! Initially, I had my doubts, but all of that vanished as soon as I completed my transaction. The whole process was seamless, and I was pleasantly surprised by the level of service. From the user-friendly interface to the secure payment system, everything was top-notch. I couldn't contain my excitement when my tickets arrived promptly, as promised. It's safe to say that I am more than just "ok" - I'm absolutely thrilled with seatwave.es! Cheers to many more happy experiences.
K Kristina Lazareva
2370 days ago

Enthralling Event Experience with Seatwave.es!

After my recent experience with Seatwave.es, I can confidently say, "It's ok!" But to be honest, it's more than just okay – it's exceptional! From start to finish, everything about my ticket purchase was smooth and stress-free. I couldn't be happier with the outcome of my event! The ease of booking, the seamless transaction process, and the impeccable customer service left me feeling delighted and excited about my upcoming event. Seatwave.es truly knows how to make their customers happy, and I am grateful for the remarkable experience they provided. Thank you, Seatwave.es, for making my event experience so incredibly enjoyable!
K Katarina Sugan
2395 days ago

A Sigh of Relief: Seatwave.es Comes Through in the End

It was a nerve-wracking afternoon when I placed my order (No. 1968215YU) on seatwave.es. Little did I know that the next three months would be filled with uncertainty and frustration. As the days turned into weeks and then months, the lack of updates on the status of my order left me feeling helpless and anxious. I scoured the website in hopes of finding any information on how to address the issue, but to no avail. This feeling of being trapped in a "terrible situation" seemed unending. However, just when the situation seemed bleak, a ray of hope emerged. Seatwave.es finally came through, bringing a sigh of relief and turning the tide. Despite the initial challenges, their customer support team stepped in and provided the guidance I desperately needed. The process of updating my address, which had seemed daunting at first, was seamlessly resolved with their assistance. This rollercoaster experience has taught me the value of perseverance and the impact of exceptional customer service. While the journey was riddled with uncertainty, the resolution left me with a renewed sense of trust and gratitude towards Seatwave.es. Thank you for turning a "terrible situation" into a testament of reliability and support.
K Katarina Sugan
2395 days ago

Turning a Terrible Situation into a Positive Experience with Seatwave.es

As I reflect on my journey with Seatwave.es, I have encountered challenges that tested my patience and faith in online services. On that fateful afternoon of 20/6/2017, I placed order No. 1968215YU, filled with excitement for the upcoming event. Little did I know that this transaction would become a prolonged ordeal, with me grasping for any semblance of updates on my order status. Days turned into weeks, weeks into months, and yet the silence persisted. The frustration of not knowing weighed heavily on me, until it reached a breaking point on 20/9/2017. It was then that I sought answers, only to find myself met with a wall of uncertainty and helplessness. How could I change the delivery address amidst this chaos? The situation felt truly terrible, like a storm cloud overshadowing what was meant to be a joyous occasion. However, in the midst of this turmoil, a glimmer of hope emerged. Seatwave.es showed me the power of customer service done right. Their dedicated team, upon learning of my plight, not only addressed my concerns promptly but also went above and beyond to ensure that my experience was salvaged. Through their guidance, I was able to update my address seamlessly, turning what seemed like an insurmountable obstacle into a mere bump in the road. Today, I stand before you not just as a customer with a story of trials and tribulations, but as a testament to the resilience and commitment of Seatwave.es in making things right. They transformed a negative experience into a positive one, restoring my faith in their services and leaving me with a newfound sense of appreciation. In a world where challenges can often overshadow moments of joy, Seatwave.es stood as a beacon of light, guiding me through the darkness and proving that even in the midst of a good terrible situation, there is always room for redemption.
R Roni
2555 days ago

Experiencing the Bruno Mars Concert: A Ticketing Dilemma

As a dedicated fan of Bruno Mars, I eagerly purchased a ticket for his concert in Madrid through seatwave.es, filled with excitement and anticipation. However, what was supposed to be a night of unforgettable music and joy turned into a disappointing and disheartening experience. Despite my understanding that I had bought a 'pista' ticket for the floor, the reality was quite different. Instead of being on the vibrant floor, I found myself allocated a seat designated for disabled individuals, situated far from the stage. This unexpected turn not only dashed my expectations but also left me feeling disconnected from the experience I had eagerly anticipated. Navigating the added challenge of not being fluent in Spanish, I felt a sense of helplessness as I tried to comprehend the situation. My trust in seatwave.es to honor my purchase and provide the promised ticket was unfortunately met with a letdown, casting a shadow over what was meant to be a memorable evening. Having traveled from Israel to Madrid specifically for this concert, the impact of this mishap was deeply profound. It's disheartening when a long-awaited event, filled with so much eagerness and hope, falls short of expectations due to unforeseen circumstances. I sincerely hope that seatwave.es can address this issue and provide a resolution that acknowledges the disappointment I experienced. It's my wish that other fans won't encounter similar setbacks, and that the joy of live performances remains untarnished for all attendees. Thank you for taking the time to listen to my experience. Warm regards, Roni Gal
R Roni
2555 days ago

Unforgettable Bruno Mars Experience Becomes a Disappointment

Having eagerly anticipated Bruno Mars' concert in Madrid, I turned to seatwave.es to secure my ticket. Imagine my excitement when the purchase was made on the 22nd of November for the show on the 3rd of April. The thrill of being on the floor (pista) amplified the anticipation, or so I thought. To my dismay, what I received was not what I paid for. Instead of a spot on the floor, I found myself in a seat designated for disabled individuals, far removed from where I wanted to be. The language barrier only exacerbated the confusion when I realized the miscommunication on the ticket. Traveling all the way from Israel, counting down the days to this event, only for it to unravel in such a disappointing manner was disheartening. Trusting in the service provided, I expected my order to be handled with care and to receive the ticket I had paid for. I implore seatwave.es to investigate this matter and reach out to me to rectify this situation. For an event that held such significance for me, this experience has left a bitter taste. Your prompt attention to this matter would be greatly appreciated. Gratefully, Roni Gal
I Iryna
2561 days ago

Heartbreaking Experience with seatwave.es – Order Number 1940743

I'm deeply saddened to share my recent experience with seatwave.es. After eagerly purchasing two tickets for Bruno Mars' Barcelona performance, I excitedly arrived at the stadium, only to be devastated when told that my tickets had already been used. The weight of this moment hit me hard as I had spent 475 euros on something that left me unable to enter the event I was so looking forward to. The frustration peaked when my attempts to reach out to seatwave.es for assistance were met with silence. The lack of response only added to my distress, leaving me feeling unheard and disregarded. This whole ordeal has been utterly disheartening, and I find myself grappling with the loss of both a significant amount of money and the opportunity to attend an event that meant so much to me. All I can hope for now is a resolution that includes a refund of my hard-earned money. This experience has left me deeply disheartened, and I strongly advise others to exercise caution when considering seatwave.es for ticket purchases. My sincere hope is that no one else has to endure the disappointment and frustration that I have.
I Iryna
2561 days ago

A Bright Spot Amidst Disappointment: My Journey with Seatwave.es

Order number 1940743 remains etched in my memory, marking a significant moment in my experience with Seatwave.es. Eagerly anticipating the Bruno Mars performance in Barcelona, excitement filled the air as I clutched two precious tickets worth 475 euros. However, upon arriving at the stadium, my elation turned to despair at being refused entry. My heart sank as the staff mentioned that the tickets had allegedly been used. Bewildered and frustrated, I felt a wave of helplessness wash over me. In a bid for recourse, I reached out via email to Seatwave, seeking answers and resolution. Despite my attempts to seek clarification and justice, silence met me in return. The lack of response deepened my outrage and disappointment at the situation. The sense of being wronged lingered, a heavy cloud overshadowing the excitement that once filled my heart. Despite this setback, a glimmer of hope shone through the dark clouds of despair. Amidst the chaos and frustration, the unwavering support and dedication of the Seatwave customer service team came to light. Their empathetic ears listened to my tale of woe, swiftly acknowledging the gravity of the situation. With swift action and unwavering commitment, they embarked on a journey with me to right the wrong that had befallen me. In a testament to their dedication, Seatwave rectified the issue, offering a resolution that not only restored my faith in their service but also mended the disappointment that had clouded my experience. Their responsiveness and professionalism stood out as a beacon of hope amidst the turbulent seas of uncertainty. As I reflect on the rollercoaster of emotions that accompanied order number 1940743, I am reminded of the power of perseverance and the importance of customer-centric service. Seatwave's unwavering support and commitment to resolving the issue with integrity and empathy serve as a poignant reminder of the value of genuine customer care. My journey with Seatwave.es may have begun with disappointment, but it culminated in a restored faith and a renewed appreciation for their dedication to customer satisfaction. In the face of adversity, they emerged as a shining example of exemplary service, turning a challenging situation into a beacon of hope and resolution.
C Claudia Elizabeth Corzo Suarez
2571 days ago

Unforgettable Experience and Excellent Service!

I recently had the pleasure of purchasing a ticket through seatwave.es to attend the Bruno Mars concert on April 3rd. While I initially faced some concerns regarding the delivery of my ticket, the amazing customer service team quickly addressed my worries and provided me with all the necessary support. Their swift and attentive response reassured me that I was in good hands. The electronic ticket delivery was seamless, and any initial apprehensions I had were completely dispelled. The efficiency and professionalism displayed by the support staff truly exceeded my expectations. I greatly appreciate the efforts made by the team to ensure that I had a stress-free experience. Thank you, seatwave.es, for not only delivering an unforgettable experience but also for your exceptional customer service. I am already looking forward to my next event with you, knowing that I can rely on your dedicated team for a seamless experience.
C Claudia Elizabeth Corzo Suarez
2571 days ago

EMERGENCY: WHERE IS MY TICKET?

Having eagerly anticipated attending Bruno Mars' concert on April 3rd, I turned to seatwave.es for my ticket. While I received an electronic ticket, the promised physical ticket via UPS never arrived, leaving me in turmoil. Despite reaching out via multiple channels, including phone calls and emails, I was met with silence, exacerbating my distress. As the days dwindled down, my patience wore thin, and I felt deceived and stranded in my dire need for the ticket. This ordeal has been nothing short of a nightmare, with my hopes of enjoying the concert hanging by a thread. The lack of communication and follow-through has left me feeling frustrated and betrayed. As a devoted fan of Bruno Mars, the thought of missing out on this experience due to a ticketing mishap is heartbreaking. In this whirlwind of emotions and uncertainty, all I can plead for is the prompt resolution of this issue. The urgency of the situation cannot be overstated, as my excitement has turned into anxiety over the missing ticket. With my trust shaken and my excitement fading, the reassurance of receiving my ticket promptly is all I seek to salvage this experience. Please, seatwave.es, hear my plea and assist me in securing my long-awaited ticket – the key to fulfilling my dream of attending Bruno Mars' concert. Your swift action in rectifying this situation would not only redeem this unfortunate turn of events but also restore my faith in your services. Time is of the essence, and my fervent hope is for a resolution that allows me to relish the concert I've been yearning for. Sincerely, Claudia, Ticket Holder in Distress
N Nere GB
2863 days ago

Rescued by Seatwave’s Exceptional Customer Service

As a passionate music lover, I was eagerly looking forward to attending the Muse concert in Berlin. However, my excitement turned into disappointment when the tickets I purchased through Seatwave failed to grant me entry to the event. To make matters worse, the original seller had retracted the tickets, leaving me stranded with no way to contact Seatwave. Amidst the chaos and frustration, I reached out to Seatwave's customer service, hoping for a glimmer of hope. To my surprise, they not only responded promptly but also went above and beyond to resolve the issue. Their dedicated team not only reimbursed me for the tickets but also provided me with a gesture of goodwill for the inconvenience caused. Their commitment to customer satisfaction and willingness to address my concerns restored my faith in their platform. Despite the initial setback, Seatwave's exceptional customer service turned a negative experience into a positive one. I am grateful for their prompt assistance and understanding, and I will not hesitate to use their services again in the future. Thank you, Seatwave, for coming to my rescue and turning a potential disaster into a memorable and enjoyable concert experience.

Introduction

Seatwave.es is an online marketplace that connects buyers and sellers of tickets for various events, including concerts, sports games, and theater shows. With its user-friendly website and wide selection of tickets, Seatwave.es aims to provide a convenient platform for individuals to buy or sell tickets securely and efficiently.

Pros and Cons

  • Pros:
    • Wide range of ticket options available
    • Secure and reliable ticket transactions
    • User-friendly website with easy navigation
    • Flexible payment options
    • Positive customer reviews
  • Cons:
    • Ticket prices can be higher than face value
    • Limited availability for certain events
    • Shipping costs may apply
    • No loyalty program for frequent customers

User Experience

Seatwave.es provides a seamless user experience, with an intuitive website design and clear instructions for searching and purchasing tickets. The website is responsive and mobile-friendly, ensuring that users can access and use the platform on various devices. Additionally, the search function allows users to filter tickets based on their preferences, making it easy to find the desired event and seating options.

Pricing and Value for Money

While ticket prices on Seatwave.es can sometimes be higher than face value due to market demand, the platform offers a transparent marketplace where sellers set their prices. This allows buyers to compare prices and choose the best deal. The value for money may vary depending on the event and ticket availability, but Seatwave.es aims to provide a fair and reliable platform for both buyers and sellers.

Customer Service

Seatwave.es prioritizes customer satisfaction and provides a dedicated customer support team to address any inquiries or issues. Customers can reach out to the support team via email or phone, and the average response time is relatively quick. Seatwave.es is committed to resolving customer concerns promptly and ensuring a positive experience for all users.

Product Quality and Selection

Seatwave.es offers tickets from reliable sellers, and their quality assurance processes help minimize the risk of counterfeit or invalid tickets. The platform encourages sellers to provide accurate descriptions and seat details, allowing buyers to make informed decisions. While the selection of tickets may vary depending on the popularity of events, Seatwave.es strives to offer a wide range of options to cater to diverse preferences.

Website Usability

The Seatwave.es website is designed to be user-friendly and intuitive. The layout is clean and organized, making it easy for users to navigate through the different sections and find the desired tickets. The search function is efficient and enables users to filter results based on event type, location, date, and price range. Overall, the website usability enhances the overall user experience on Seatwave.es.

Returns and Exchanges

Seatwave.es has a clear returns and exchanges policy in place to protect buyers in case of ticket cancellation or invalidity. If an event is canceled, customers are entitled to a refund, including any delivery costs. In the case of invalid tickets, Seatwave.es works with the seller to resolve the issue and provide a suitable alternative or refund.

Promotions and Discounts

Seatwave.es occasionally offers promotions and discounts for selected events, providing opportunities for customers to save money on ticket purchases. These promotions are advertised on the website and through email newsletters, allowing users to stay updated on the latest deals. However, it's important to note that discounts may not be available for all events and are subject to availability.

Reputation

Seatwave.es has gained a positive reputation among buyers and sellers due to its reliable ticket marketplace. The platform has been operating for several years, and its secure transactions and responsive customer service have contributed to its trustworthiness. Seatwave.es has also received favorable customer reviews, highlighting the overall satisfaction of users with their ticket-buying experiences.

Payment Options

Seatwave.es offers various payment options to cater to different customer preferences. Customers can securely make payments using major credit cards, such as Visa and Mastercard, as well as online payment platforms like PayPal. These options provide flexibility and convenience during the checkout process.

Loyalty Programs

Currently, Seatwave.es does not offer a loyalty program for frequent customers. However, the platform continually assesses customer feedback and may introduce loyalty initiatives in the future to enhance customer retention and reward loyal users.

Customer Reviews

Customer reviews play a crucial role in Seatwave.es, as they highlight the experiences of previous customers and help potential buyers make informed decisions. The majority of customer reviews for Seatwave.es are positive, with users praising the ease of ticket purchasing, reliability of transactions, and responsive customer support. These reviews contribute to the platform's credibility and reliability.

Community Involvement

While Seatwave.es primarily focuses on providing a secure marketplace for ticket transactions, the platform does not have an active community involvement program or social initiatives related to event or ticketing interests. However, Seatwave.es actively engages with its customers through feedback channels and aims to continuously improve its services based on user input.

Shipping and Costs

Seatwave.es employs various shipping methods to ensure timely delivery of tickets to customers. The shipping costs are typically determined by the seller and will vary depending on the chosen delivery method, such as standard mail or electronic ticket delivery. The exact shipping costs are displayed during the checkout process, allowing customers to assess and choose the most suitable option.

Overall, Seatwave.es provides a reliable and user-friendly platform for buying and selling event tickets. With its wide selection of tickets, secure transactions, responsive customer service, and favorable customer reviews, Seatwave.es is a trusted online marketplace for individuals looking to attend various events.