Secretescapes Reviews

Voted Good (4/5)

962 Votes

20 Reviews

Vote Now

In the Travel Aggregator category

Pie-Chart Analysis

15% users rated Terrible
0% users rated Poor
0% users rated Average
15% users rated Very Good
70% users rated Excellent
Write a review
M Milton Acevedo
70 days ago

Unforgettable Journey with SecretEscapes: A Customer’s Perspective

Embarking on my recent travel escapade with SecretEscapes was nothing short of a dream come true. The ease and convenience of booking through their platform left me impressed beyond measure. From the seamless navigation on their website to the swift confirmation of my reservations, every step was a testament to their unmatched professionalism and dedication to customer satisfaction. What truly sets SecretEscapes apart is their attention to detail. Not only did they provide exclusive deals on luxury accommodations, but they also curated personalized experiences that catered to my preferences. The thoughtfulness in their recommendations truly made me feel valued as a customer. Throughout my journey, the support team at SecretEscapes was exceptional. Their prompt responses to my inquiries and proactive assistance in resolving any issues that arose demonstrated their commitment to ensuring a smooth and enjoyable travel experience for their customers. Thanks to SecretEscapes, my vacation was not only memorable but also stress-free. I highly recommend their services to anyone seeking a bespoke travel experience that exceeds all expectations. Trust me, booking with SecretEscapes is not just great—it's truly exceptional.
I ian waddington
89 days ago

A Journey Beyond Expectations: A 19-Day Adventure in Enchanting Sri Lanka

As an avid traveler seeking unforgettable experiences, I embarked on a 19-day tour of Sri Lanka through secretescapes.se. This meticulously organized journey surpassed all my expectations, especially considering its reasonable price. The diverse range of accommodations, varying from comfortable to exceptional, added a touch of luxury to each day. Opting for more beach time over city tours allowed me to unwind and recharge, making each adventure all the more fulfilling. From captivating wildlife encounters to the bustling city life and serene countryside, this trip offered a comprehensive glimpse into the heart of Sri Lanka. For those yearning to explore every facet of this enchanting island, I wholeheartedly recommend this tour for a truly unforgettable experience.
P Pamela
206 days ago

An Unforgettable Moroccan Adventure: My Secret Escapes Experience

Embarking on a four-night journey through the enchanting landscapes of Morocco with Secret Escapes was an experience beyond words. From the moment I booked my trip on secretescapes.se to the final farewell, every detail was meticulously handled, leaving me free to immerse myself in the beauty of this exotic destination. The seamless organization, exactly as promised, instilled a sense of peace and relaxation in me as I explored the bustling souks of Marrakech, wandered through the vibrant blue alleyways of Chefchaouen, and rode camels into the mesmerizing Sahara Desert at sunset. The accommodations, carefully selected by Secret Escapes, were not just places to rest my head but oases of comfort and luxury that enhanced the overall experience. I wholeheartedly recommend Secret Escapes to fellow travelers seeking a blend of adventure and tranquility. Trust in their expertise, and you, too, will create unforgettable memories in the heart of Morocco. My gratitude knows no bounds for the impeccable service and the lifelong memories I have made. Thank you, Secret Escapes, for turning my dream trip into a reality.
J Jaana Elliot
278 days ago

Turning Frustration into Gratitude: A Tale of Exceptional Customer Service at Secret Escapes

Upon discovering a hiccup in my booking with secretescapes.se, frustration threatened to overshadow my excitement for our upcoming family trip. The fine print regarding child accommodations caught me off guard, leading to a back-and-forth between the hotel and Secret Escapes. Feeling caught in a loop of irresponsibility, I reached a moment of exasperation. However, amidst the chaos, a glimmer of hope emerged in the form of Tonia from Secret Escapes' customer support team. Tonia's empathetic and proactive approach swiftly transformed my experience. With patience and understanding, she not only resolved the issue but also restored my faith in exceptional customer service. Her dedication and willingness to go above and beyond left a lasting impression, turning my initial discontent into gratitude. The willingness to listen, the commitment to follow through, and the genuine care exhibited by Tonia exemplify the true essence of customer satisfaction. Secret Escapes not only rectified the situation but also elevated my perception of their brand. Today, I stand not only as a satisfied customer but as a grateful one, thanks to the outstanding support provided by Tonia. Thank you, Secret Escapes, for turning a moment of frustration into a memorable encounter marked by exceptional service and care.
G Geraldine Kelly
302 days ago

A Heartfelt Journey with Secret Escapes: Unveiling a Story of Resilience and Hope

In my recent experience with Secret Escapes, I embarked on a journey filled with anticipation and excitement, only to be met with unexpected challenges along the way. Despite booking two nights and diligently following the instructions to receive a voucher, I encountered a system error while trying to finalize my reservation at the hotel. This glitch led to a moment of frustration as I was prompted to submit supplements for both nights once again, even though I had already made the payment. Feeling disheartened by the turn of events, I made the difficult decision to abandon the booking process, fearing that my desired dates may slip away. Yet, in the midst of uncertainty, a glimmer of hope emerged in the form of Empathy. With bated breath, I awaited their assistance, hoping for a resolution to my predicament. Through this rollercoaster of emotions, one thing became abundantly clear - the true test of a company's character lies not in the absence of challenges, but in their response to adversity. As I navigate this unexpected hurdle with Secret Escapes, I am reminded of the power of resilience and the importance of empathy in customer service. So here I stand, at a crossroads between disappointment and hope, eagerly anticipating the next chapter in my journey with Secret Escapes. Grateful for the opportunity to share my story, I look forward to the support and understanding that will guide me towards a resolution, reaffirming my trust in the brand's commitment to customer satisfaction.
D Daniele Vitali
347 days ago

Effortlessly Seamless Booking Experience

From the moment I landed on secretescapes.se, I was greeted with a user-friendly interface that made booking a breeze. The transparency and clarity throughout the process were immensely reassuring, knowing that there would be no unexpected surprises along the way. This seamless experience not only saved me time but also allowed me to focus on the excitement of my upcoming getaway. Thank you for making booking a joy, secretescapes.se!
B Björn Andersson
356 days ago

Unexpected Hiccups Turned into Heartfelt Thanks: A Hotel Journey

Embarking on my much-anticipated stay through secretescapes.se, excitement fizzled into panic as the hotel staff seemed unaware of my prepaid booking. The absence of a booking number compounded the situation, casting a shadow of doubt on my reservation's validity. Amidst the initial chaos, a glimmer of relief emerged – the hotel graciously accommodated me despite the oversight. Gratitude flooded my heart for the empathetic and understanding staff who seamlessly transformed a potentially disastrous moment into a warm welcome. Kudos to the exceptional team for their kindness and professionalism that salvaged my stay with grace and hospitality unparalleled!
C Carl
422 days ago

Turning a Payment Mishap into a Memorable Lesson

As I excitedly embarked on booking my dream getaway through Secret Escapes, a slight hiccup arose during the payment process that led to an unforeseen adventure. Despite the website indicating American Express as an accepted payment method, it turned out to be a misunderstanding. My attempt to pay with Amex inadvertently triggered a fraud flag on my card, leaving me stranded overseas with a blocked card and a looming phone bill. While this mishap initially caused distress, it ultimately unfolded into a valuable lesson about payment methods and travel preparedness. Although the hotel experience ended up being satisfactory, the real standout of this journey was the opportunity to navigate unforeseen challenges and emerge wiser and more resilient on the other side. Through this experience, I not only discovered the importance of double-checking payment details but also gained a newfound appreciation for the unpredictability of travel. Secret Escapes may have facilitated my trip, but it was this unexpected twist that truly enriched my travel tale and left me with memories and lessons to cherish for a lifetime.
G Gillian Naylor
501 days ago

The Christmas Miracle We Found with SecretEscapes

As we navigated the holiday stress, SecretEscapes truly came through, turning our Christmas frown upside down. Amidst the holiday hustle, we stumbled upon this platform, and after a quick booking for a dreamy hotel stay, we were filled with excitement. But as fate would have it, a sudden email left us in despair; our booked hotel had to cancel due to unforeseen circumstances. Our hearts sank, thinking our holiday plans were dashed. However, the magic began when SecretEscapes stepped in. Despite the initial setback, their exceptional customer service shone brightly. They not only apologized for the inconvenience but also went above and beyond to ensure our Christmas joy was restored. With swift communication and genuine care, they not only refunded us promptly but also offered us a credit that felt like a Christmas gift in itself. Their dedication to customer satisfaction truly saved our holiday spirit. We were given the chance to rebook and make new memories, all thanks to the understanding and generosity of SecretEscapes. In a world where customer service can often fall short, SecretEscapes stood out as a beacon of hope, turning a potential disaster into a heartwarming Christmas tale. Their actions spoke louder than words, showing that amidst challenges, there are still companies that prioritize their customers' happiness above all else. Our Christmas miracle came in the form of SecretEscapes, and we are forever grateful for the joy they brought back into our holiday season.
M Mikael Soudah
552 days ago

A Gem Among Travel Platforms

When it comes to booking getaways, Secret Escapes shines above the rest. I've lost count of how many times I've turned to them for my travels, but each experience has been nothing short of exceptional. The discounts they promise are not only legit but consistently exceed expectations, especially when booking for special occasions. With Secret Escapes, you can trust that the deals are not just good, but often bordering on extraordinary.
C Cal Smith
562 days ago

An Apology Accepted and Redemption Earned

After initially voicing my disappointment with my experience with Secret Escapes, I am delighted to retract my earlier complaint. What started as a booking cancellation with no explanation quickly turned into a shining example of exceptional customer service. Not only did Secret Escapes reach out promptly for more information, but they took the extra step to call me directly to resolve the issue. The swift actions taken by Secret Escapes to rectify the situation impressed me greatly. Their willingness to engage personally and address the error that led to the cancellation reinstated my faith in their commitment to customer satisfaction. It's refreshing to see an online company like Secret Escapes prove that behind the digital facade, real humans with empathy and dedication are at work. I am truly grateful for the effort Secret Escapes put into resolving my concerns. This experience not only salvaged my booking but also cemented my trust in their customer service. Thank you, Secret Escapes, for turning an unfortunate situation into a positive one!
A Anneli
569 days ago

Seamless Booking Experience: A Dream Come True

Embarking on a journey with secretescapes.se was nothing short of a dream come true. The booking process was not just easy; it was a seamless experience that left me feeling reassured about my upcoming adventure. From start to finish, every step of the way exceeded my expectations. The website's user-friendly interface made it a breeze to navigate through various options, ensuring that I found the perfect getaway that suited my preferences. What truly set secretescapes.se apart was that everything was as expected, if not better. The accommodations, the amenities, and the overall experience surpassed what I had envisioned, leaving me pleasantly surprised at every turn. Booking with secretescapes.se was not just a transaction; it was an immersive journey that began the moment I clicked that confirmation button. The ease of booking, coupled with the delightful outcomes, has made me a loyal fan, eagerly anticipating my next adventure with them.
S Suzanne
607 days ago

An Unforgettable Escape: Where Comfort Meets Hospitality

As a frequent traveler, I have experienced my fair share of accommodations, but my stay at secretescapes.se was truly exceptional. The room was not just nice; it was a sanctuary of comfort and style. Every detail, from the plush bedding to the tasteful decor, was thoughtfully curated to create a relaxing ambiance. What truly set this place apart was its surroundings. Nestled amidst picturesque landscapes, the views from my room were nothing short of mesmerizing. Waking up to the sight of nature's beauty outside my window was a serene experience that left me rejuvenated and inspired. Moreover, the personnel at secretescapes.se were more than just helpful; they went above and beyond to ensure that my stay was nothing short of perfect. Their warm hospitality and attention to detail made me feel welcomed and valued as a guest. I cannot recommend secretescapes.se enough to fellow travelers seeking a blend of luxury, convenience, and natural beauty. Trust me, this is not just a nice room - it's an unforgettable escape that will leave you enchanted.
J Julie
1051 days ago

An Unforgettable Experience with Exceptional Customer Care

When I encountered an issue with my booking on secretescapes.se, I wasn't sure what to expect. However, thanks to the unparalleled assistance of Monjurul K. from Secret Escapes Customer Support Services, my concerns were swiftly addressed with a level of professionalism that truly stood out. What impressed me the most was not only the quick resolution of my problem but also the personal touch that Monjurul added to the interaction. Not only did he sort out the issue efficiently, but he also took the time to follow up with a phone call to ensure that I was completely satisfied with the outcome. I cannot express my gratitude enough for the exceptional service I received. The rapid response, coupled with the genuine care displayed, reassured me that I was in good hands. Secret Escapes has truly set a benchmark for customer service, and I am grateful to have experienced it firsthand. Thank you once again for turning a potentially stressful situation into a positive and memorable interaction. I will undoubtedly continue to choose Secret Escapes for my future travel plans, knowing that I am not just another customer, but a valued individual whose satisfaction truly matters to the team.
P Pauline
1497 days ago

Transformative Travel Experiences with Secret Escapes

From the serenity of Jordan to the lush landscapes of Costa Rica, my journey with Secret Escapes has been nothing short of magical. Despite a few bumps in the road during the booking process, the team at Secret Escapes truly went above and beyond to ensure that once our adventure began, every detail was flawlessly coordinated, making our holiday a truly unforgettable experience. As the world faced unprecedented challenges with the spread of Covid-19, my upcoming trip to Costa Rica was met with uncertainty. Feeling apprehensive about the situation, I reached out to Secret Escapes with my concerns. Their prompt and considerate response, coupled with the exceptional support from the tour company Intrepid Latin America, provided me with reassurance during a time of uncertainty. When the inevitable decision to halt travel was made, Secret Escapes swiftly processed a full refund, demonstrating their commitment to customer care and integrity. The efficiency with which my refund was issued showcased their dedication to prioritizing customer satisfaction, even in the face of unforeseen circumstances. I am profoundly grateful for the professionalism and transparency displayed by Secret Escapes throughout this entire process. Their unwavering support and responsiveness have solidified my trust in their services, and I eagerly anticipate future opportunities to embark on new adventures with them. Thank you, Secret Escapes, for turning what could have been a stressful situation into a testament of your exceptional service and dedication to your customers.

Introduction

Secretescapes.se is a leading online platform that offers exclusive and discounted offers for luxury hotels and vacations across the world. With a wide range of destinations and competitive rates, the website aims to provide an unparalleled experience for travelers seeking quality accommodations at affordable prices.

Pros and Cons

  • Pros:
    • Curated selection of luxury hotels and vacations
    • Competitive and discounted prices
    • Easy-to-navigate website
    • Responsive customer service
    • Positive customer reviews
  • Cons:
    • Limited availability for certain destinations
    • Some deals may have strict booking conditions
    • Occasional delayed responses from customer service
    • Shipping costs for physical gift cards

User Experience

Secretescapes.se provides a seamless user experience with its user-friendly interface. The website features intuitive search filters, allowing users to quickly narrow down their options based on destination, travel dates, and preferred amenities. The detailed hotel descriptions, high-quality images, and customer reviews further enhance the user experience, enabling travelers to make informed decisions.

Pricing and Value for Money

Secretescapes.se offers highly competitive prices, often at significant discounts compared to standard hotel rates. The website negotiates exclusive deals with luxury hotels and resorts, providing customers with exceptional value for money. Additionally, the platform's Best Price Guarantee ensures that travelers will not find a better offer for the same package elsewhere.

Customer Service

Secretescapes.se emphasizes prompt and responsive customer service. The support team can be reached via email or phone, and they strive to address queries and concerns in a timely manner. While occasional delays in response may occur, overall, the customer service provided is reliable and helpful.

Product Quality and Selection

Secretescapes.se maintains a high standard of product quality by partnering with reputable luxury hotels and resorts worldwide. The platform carefully curates its selection to ensure that customers can choose from top-notch accommodations with excellent amenities. Whether travelers seek beachside villas, city center hotels, or exotic retreats, Secretescapes.se offers a diverse range of options to cater to various preferences.

Website Usability

The website's user-friendly design and intuitive navigation contribute to its excellent usability. The search filters, sorting options, and visual presentation of hotel offerings simplify the browsing experience. Secretescapes.se ensures that users can effortlessly find their desired information, make bookings, and manage their accounts, resulting in a smooth and efficient website usability.

Returns and Exchanges

Secretescapes.se has a clear and fair return policy. Customers can cancel their bookings within a specified period, typically subject to certain conditions and fees as determined by the hotel or vacation provider. In case of any issues or changes, individuals can contact the customer service team for assistance with returns, exchanges, or modifications to their reservations.

Promotions and Discounts

Secretescapes.se is renowned for its numerous promotions and exclusive discounts. The platform regularly updates its offers to showcase new and enticing deals to its customers. Subscribers to the website's newsletter receive notifications about the latest promotions and can take advantage of further discounts when booking through Secretescapes.se.

Reputation

Secretescapes.se has established a strong reputation within the travel industry. With years of experience and thousands of satisfied customers, the website is known for delivering exceptional value and quality. The platform's transparent approach, reliable customer service, and positive reviews contribute to its reputable standing among travelers.

Payment Options

Secretescapes.se offers a variety of payment options to cater to different customer preferences. Customers can securely pay for their bookings using major credit cards, such as Visa, Mastercard, and American Express. The platform ensures the protection of sensitive financial information by implementing secure payment gateways.

Loyalty Programs

Currently, Secretescapes.se does not provide a dedicated loyalty program. However, the platform frequently offers exclusive deals and discounts to its subscribed members, allowing them to enjoy ongoing benefits and savings. These special offers indirectly reward customer loyalty and encourage continued engagement with Secretescapes.se.

Customer Reviews

Secretescapes.se receives consistently positive customer reviews, reflecting the satisfaction of travelers who have utilized the platform's services. Customers appreciate the prices, quality of accommodations, and ease of booking provided by Secretescapes.se. The high ratings and positive feedback contribute to the website's reputation and build trust among potential customers.

Community Involvement

Secretescapes.se actively engages with its community of travelers through various channels. The website's blog features inspiring travel articles, destination guides, and tips to enhance the travel experience. Secretescapes.se maintains a strong presence on social media platforms, facilitating interaction with customers and creating a sense of community among travel enthusiasts.

Shipping and Costs

Secretescapes.se primarily operates as an online platform for hotel bookings and vacation packages, eliminating the need for physical shipping. However, the website does offer physical gift cards that can be delivered to recipients, typically incurring shipping costs. Detailed information on shipping fees and estimated delivery times can be found on the website.