Secretsales User Reviews

Introduction

Secretsales.com is a UK-based online shopping platform for high-quality designer products. It offers up to 70% off on premium brands such as Gucci, Prada, and Valentino, making luxury more accessible. Founded in 2007, it has since then become one of the fastest growing e-commerce retailers in the UK.

Pros and Cons

Pros:

• Great selection of designer brands at discounted prices
• Frequent sales and promotions
• Responsive and easy-to-use website
• Loyalty program available for extra savings

Cons:

• Shipping costs can be quite high
• Some products might be out of stock during sales
• Returns can take longer to process than expected
• Some users have reported issues with customer service

User Experience

Secretsales.com has a user-friendly website that's easy to navigate. Products are well-organized into categories, and there's a search bar to find specific items. The checkout process is simple, and users can easily track their orders. The website is also optimized for mobile users, making shopping on-the-go a breeze.

Pricing and Value for Money

Secretsales.com offers impressive discounts on designer brands, making high-end fashion more affordable for the average shopper. However, shipping costs can add up, and returns may take longer to process, impacting the overall value for money.

Alternatives

Some of the alternative online shopping platforms for discounted designer goods include The Outnet, Mytheresa, and Farfetch. Each platform has its own unique selection of brands and products, with varying discounts and shipping costs.

Customer Service

The quality of customer service on Secretsales.com has been mixed, as some customers have reported issues with returns, refunds, and shipping. However, the website does have a comprehensive FAQ section and a customer service team that can be contacted via email or phone.

Product Quality and Selection

Secretsales.com stocks a wide range of designer brands in various categories including fashion, homeware, and beauty. While the selection may vary, customers can expect high-quality products at discounted prices.

Website Usability

The website is responsive and easy to use, with clear product descriptions, helpful images, and a user-friendly interface. The search bar makes it easy to find specific items, and filtering options help to narrow down the search results.

Returns and Exchanges

Returns and exchanges can be made within 14 days of receipt of the product. However, the returns process can sometimes take longer than expected, and customers are responsible for covering the cost of shipping.

Promotions and Discounts

Secretsales.com frequently runs promotions and discounts, with some sales offering up to 70% off on premium brands. The website also has a loyalty program for frequent shoppers to earn points and unlock additional savings.

Reputation

Secretsales.com has been in the e-commerce industry since 2007, and has built a solid reputation for offering discounted designer goods. However, some users have reported issues with customer service and returns.

Payment Options

Secretsales.com accepts a variety of payment options including credit cards, PayPal, and Apple Pay, making checkout quick and easy.

Loyalty Programs

Secretsales.com has a loyalty program called "SS Rewards" where customers can earn points for making purchases and engaging with the website. Points can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews on Secretsales.com have been mixed, with some users praising the website for its discounts and selection of designer brands, while others have reported issues with customer service, returns, and product availability.

Community Involvement

Secretsales.com does not have a significant community involvement program or outreach initiatives.

Shipping and Costs

Shipping costs for UK delivery start at £4.95 and international delivery starts at £14.95. Delivery times may vary depending on the destination, and orders can be tracked online.