Selfridges Reviews

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37 Reviews

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3% users rated Poor
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19% users rated Excellent
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A AZ LOU
6 days ago

AWFUL

My review for selfridges.com I would give it zero star if I had the option, this company is AWFUL! I purchased iPhone 15pro max for my daughter online to be collected from the store, at first the order went through then few minutes later I received a notification by email stating that the order was cancelled because of security reason with my foreign credit card Which is absolute lies! Because My credit card is 100% legitimate and I have been using my card to shop in different places in London. I felt disappointed and mistreated. I will not shop from this company again!
S Susan Marshall
6 days ago

Refusing refund for faulty goods

My review for selfridges.com Paid £300 for Axel Arigato Marathon trainers. Soles have come apart in less than 6 months. Customer Services advised me to return them and I would be refunded. On receipt of the return, they emailed to say they could not issue a refund. Product clearly faulty. Totally unacceptable
A Andrew King
6 days ago

DO NOT BUY ONLINE

My review for selfridges.com POOR CUSTOMER SERVICE! ABSOLUTE JOKE OF A COMPANY DO NOT OAY THE EXTRA AND USE SELFRIDGES! ITS JUST NOT WORTH THE HASSLE!
K Kathy A W
7 days ago

My Divine Selfridges Experience: A Lesson in Love and Caution

From the moment I unwrapped my coveted Christian Louboutin shoes from Selfridges, I was enveloped in excitement. However, after a mere five steps, doubts crept in, and with a heavy heart, I opted to return them. Little did I anticipate the ordeal that followed. Selfridges denied my return, citing minuscule damage on the iconic red soles. While I pondered over a faint 1mm mark, my loyalty wavered. Yes, the £780 shoes found a place in my closet, but the trust in our relationship had dwindled. Selfridges, once my go-to haven for extravagance, now feels tainted with caution. My retail romance has shifted, leading me to explore new avenues for gifts, attire, and indulgences. The allure of Selfridges may have dimmed, but my journey continues, enriched with lessons in discernment and the bittersweet sting of lost love.
B Bronco Bill
7 days ago

Do not order online from Selfridges

My review for selfridges.com Awful experience ordering online from Selfridges. Shipping partners very sloppy, throwing parcels over gates, leaving perishables out in the rain etc and then after Service has been abysmal. Not a single response they don’t want to know. Avoid using them.
S Sa
9 days ago

I was browsing in the Chanel boutique…

My review for selfridges.com I was browsing in the Chanel boutique in Selfridges. One of the member of staff were super unfriendly when I accidentally wandered into the wrong section. A little politeness never hurts and all it made me do was encourage me to shop elsewhere.
M MM
9 days ago

Ordered an item online 6 times and each…

My review for selfridges.com Ordered an item online 6 times and each time the order was cancelled with a stupid email saying they can’t locate the item but they put it back online immediately they cancel. I’ve had this happen before and after 3 attempts I finally got my order. How unprofessional is that? If you don’t have the item , then don’t keep putting it back online . The new owners of selfridges don’t realise what they have brought , as the wrong staff and management have definitely ruined Selfridges good reputation. Harrods has maintained their status but Selfridges has totally lost control
M Mande scott
10 days ago

Wish I had read all these reviews…

My review for selfridges.com ****UPDATE****Just received another email from selfridges customer services and they say the reason I'm not getting a refund is because the dress is damaged.... Absolute lie!! I returned the dress the same day I recieved it without trying it on as I didnt like it... I've read many reviews and this is one of their scams... They didnt send me any evidence with the email... I've started a dispute with my bank and also contacted trading standards along with all screen shots of what has happened to other customers who have been scammed by this company..... AVOID THIS RIP OFF COMPANY AT ALL COSTS Wish I had read all these reviews before I ordered a dress from them.... I ordered online the dress arrived and didnt fit so I returned it the same day. I've just received an email saying they will not refund me and no further explanation.... After reading other reviews this is clearly selfridges ripping off customers and fraudulently keeping customers money..... I shall be taking this matter further
D Daniel
11 days ago

Incredible customer service from Oxford Street store

My review for selfridges.com I have just experienced the most amazing customer service from Selfridges, Oxford Street in procuring out of stock items and getting them delivered to my door. The in store team of Yona and Josh are incredible and I cannot thank them enough. Literally the best experience ever.
O Ocean Bellamy
11 days ago

Rabby and Sam at customer service were…

My review for selfridges.com Rabby and Sam at customer service were beyond helpful. I am extremely grateful for the service I recieved from them. They are an asset!
D Dr Li
11 days ago

never received refund

My review for selfridges.com I purchased jewelry online for my wife valued at 1,500 pounds. Unfortunately, it was not suitable for her, so we initiated the return process. The DPD collection was scheduled and arrived on 29/01/2024, and the tracking information confirmed that the item was delivered on 30/01/2024. Now, 16 days have passed, and I have not received any updates or a refund. The original email indicated that I could expect a refund within 5-7 days. I contacted Selfridges on 9/02/2024, and they advised me to wait up to 14 days for my refund. Today, 15/02/2024, I contacted them again, only to be told that I still have to wait and there's nothing further I can do. Is this completely fraudulent?
E Emma D
11 days ago

Above and Beyond: Exceptional Customer Care at Selfridges

Reflecting on my recent experience with selfridges.com, I am compelled to share my appreciation for their outstanding customer service. Despite encountering a minor hiccup with a purchase, the team at Selfridges swiftly remedied the situation, exceeding my expectations with their prompt resolution and gracious refund process. Navigating through the initial concern, I returned the items with a note detailing the issue. To my delight, Selfridges wasted no time in addressing my query with utmost professionalism and efficiency. Not only was the problem resolved seamlessly, but the refund was processed in a timely manner, showcasing their commitment to customer satisfaction. In a digital landscape often colored by negative reviews, I felt compelled to highlight the positive encounter I had with Selfridges. It is evident that behind the scenes, there is a dedicated team prioritizing customer care and ensuring a seamless shopping experience for patrons like myself. I commend Selfridges for their exceptional service and commendable responsiveness, setting a high standard for customer satisfaction in the online retail realm. Thank you, Selfridges, for going above and beyond to showcase what true customer care looks like in action.
I Ian
12 days ago

Really cross

My review for selfridges.com Really cross - ordered a valentines gift at start of Feb and selected delivery date today. Nothing has turned up, and they now tell me when I chase it's out of stock. Rubbish service, really cross. No wonder they score so low on TrustPilot.
J JJ ll
12 days ago

Oh dear…

My review for selfridges.com I mean, this is supposed to be one of Britain's top shops. But it performs worse a cruddy corner store. For my first order I was overcharged! They did fix that but I had to call twice. Bad start. Then I had two separate orders cancelled the day before delivery. I tried to contact customer services and I was promised a call back but you'll never guess.... Nothing! I then expected some sort of voucher or gesture of goodwill and all I got back from Selfridges was some AI mumbo jumbo about my 'output'! Dire. Avoid.
S Sophie Walker
14 days ago

Disappointing!!

My review for selfridges.com I bought a Reiss dress online. It arrived…I tried it on, it didn’t fit, then promptly returned. I have now been emailed to say that the “return has been rejected”. No further information has been given. I bamboozled as I literally tried it on and posted it back (tags in tact!) I called customer service, they can’t give me any other information other than “the dress will come back to you”. Awful customer service!!

Introduction

Selfridges.com is one of the leading online luxury retailers, offering a wide range of high-end fashion, beauty, home, and lifestyle products. With a rich history spanning over a century, Selfridges has established itself as a go-to destination for discerning shoppers seeking premium brands and exceptional services. In this editorial review, we will delve into various aspects of Selfridges.com, analyzing its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Extensive collection of luxury brands and exclusive collaborations - User-friendly website with advanced search and navigation features - Exceptional customer service and personalized shopping experience - High-quality products with a focus on sustainability - Wide range of payment options, including multiple currencies Cons: - Higher price range compared to other retailers - Limited availability of sale and discounted items - International shipping costs can be expensive

User Experience

Selfridges.com offers a seamless and intuitive user experience. The website features a well-organized layout with clear category divisions, making it easy for users to navigate through different sections. The advanced search and filtering options enable shoppers to find specific products quickly. The overall design is visually appealing, reflecting the brand's luxury positioning. Furthermore, Selfridges.com provides detailed product descriptions, images, and customer reviews, aiding users in making informed purchasing decisions.

Pricing and Value for Money

Being a luxury retailer, Selfridges.com offers premium products at higher price points. While this could be a drawback for budget-conscious shoppers, it reflects the quality and exclusivity associated with luxury brands. The value for money at Selfridges.com can be justified through the exceptional product quality, unique collaborations, and the premium shopping experience they provide.

Customer Service

Selfridges.com is renowned for its exceptional customer service. They offer various channels for support, including live chat, email, and phone assistance. The knowledgeable and friendly customer service team is dedicated to resolving queries and providing personalized shopping advice. Additionally, Selfridges.com offers a concierge service, where customers can book appointments for in-store personalized styling sessions.

Product Quality and Selection

Selfridges.com prides itself on offering products of the highest quality. They curate an extensive selection of luxury brands, including renowned fashion houses, beauty brands, lifestyle products, and home décor. Selfridges.com also focuses on sustainability, featuring a range of eco-friendly and ethically sourced products. Their dedication to quality and sustainability ensures that customers receive products that meet their expectations.

Website Usability

Selfridges.com has invested in creating a user-friendly website. The interface is intuitive and responsive, providing a seamless shopping experience across various devices. The navigation is straightforward, and the website's speed ensures quick loading of pages. Moreover, Selfridges.com features a wishlist and saved items functionality, allowing users to curate and track their desired products easily.

Returns and Exchanges

Selfridges.com offers a hassle-free returns and exchanges policy. Customers can initiate returns within a specified time frame, provided the products are unused, in their original condition, and with the original packaging. Selfridges.com provides a pre-paid label for easy return shipping. The online returns process is simple and straightforward, ensuring a smooth experience for customers.

Promotions and Discounts

While Selfridges.com does not frequently offer discounts or sales, they do occasionally provide promotions and exclusive offers to their valued customers. These promotions are often launched during festive seasons or special events. Additionally, Selfridges.com runs a loyalty program, which offers exclusive benefits and rewards to loyal customers.

Reputation

Selfridges.com enjoys a stellar reputation as a trusted luxury retailer. With over a century of establishment, their commitment to quality, exclusivity, and exceptional customer service has earned them a loyal customer base. Selfridges.com is often recognized for their innovative collaborations, unique events, and groundbreaking retail experiences, solidifying their position as a leading player in the luxury retail market.

Payment Options

Selfridges.com offers a wide range of payment options to cater to customers worldwide. They accept major credit cards, such as Visa, Mastercard, and American Express. Additionally, customers can pay through various digital wallets and services, including Apple Pay and PayPal. Selfridges.com also supports multiple currencies, enabling international customers to shop conveniently.

Loyalty Programs

Selfridges.com operates a loyalty program, known as the Selfridges+ membership. This program offers exclusive benefits to its members, such as early access to sales, personalized recommendations, and special invites to events. Members can also accumulate points for every purchase, which can be redeemed for rewards or discounts.

Customer Reviews

Selfridges.com has garnered positive customer reviews, primarily emphasizing the exceptional product quality, customer service, and the curated selection of luxury brands. Customers appreciate the personalized shopping experience and the attention to detail Selfridges.com provides. However, some reviews mention the higher price range as a potential drawback.

Community Involvement

Selfridges.com actively participates in community initiatives and supports various charitable causes. They dedicate efforts towards sustainability, launching initiatives to reduce waste and promote eco-friendly practices. Selfridges.com also collaborates with organizations that focus on empowering disadvantaged communities, showcasing their commitment to making a positive social impact.

Shipping and Costs

Selfridges.com offers international shipping to numerous locations worldwide. The shipping costs vary depending on the destination and the chosen delivery method. While standard shipping charges may apply, they offer express delivery options for customers who require faster shipping. However, it is worth noting that international shipping costs can be higher, particularly for customers outside the retailer's home country. In conclusion, Selfridges.com stands as a premier online luxury retailer, catering to those seeking exclusive fashion, beauty, and lifestyle products. With their exceptional customer service, curated product selection, and commitment to quality and sustainability, Selfridges.com continues to solidify its position as a trusted and esteemed destination for luxury shopping.