Introduction
Serengeti Catalog is a unique marketplace that brings together over 80 talented artisans from all over the world. Launched in 2009, the online store's mission is to celebrate and support the beauty and diversity of handmade crafts while providing sustainable income opportunities for skilled artisans. The website offers a range of products from jewelry and clothing to home décor and gifts, all crafted by talented artisans.
Pros and Cons
Pros:
- The website carries unique and one-of-a-kind handmade products.
- Products are crafted by artisans from all over the world.
- Shopping on the website helps to support artisans and their families.
- There are a variety of products in different categories to choose from.
Cons:
- Shipping costs can be high for some items.
- Some products may take longer to ship due to customs clearance times.
- There are limited payment options available.
- Product descriptions could be more detailed.
User Experience
The website has a simple and easy-to-navigate design, with products arranged under different categories. The search function works well, and the website loads quickly. The checkout process is straightforward, and users can sign up for an account to save their billing and shipping information for future purchases.
Pricing and Value for Money
Products on the website are priced fairly, taking into account the time and skill put into creating them. However, shipping costs can be high, especially for larger items or those shipped internationally. Nevertheless, shopping on the website is a good way to support artisans and their families.
Alternatives
Alternative marketplaces that also focus on handmade artisan goods include Etsy, Handmade at Amazon, and Novica.
Customer Service
The website has an FAQ section that answers common questions about shipping, returns, and payments. Customers can contact the website's customer service team by email or phone for further assistance.
Product Quality and Selection
The website offers a range of handmade products, each with its own unique charm and character. The quality of the products is generally high, with many items being made from sustainable or recycled materials.
Website Usability
The website has a simple and easy-to-use design, making it easy to find and browse products. Product pages could be more detailed, but overall the site is easy to navigate.
Returns and Exchanges
Returns and exchanges are accepted within 30 days of the date of purchase. Customers should contact customer service to initiate the process, and any shipping costs for returns and exchanges are the responsibility of the customer.
Promotions and Discounts
The website occasionally offers promotions and discounts on specific products or product categories. Customers can also sign up for the website's email newsletter to stay up to date with promotions and new products.
Reputation
Serengeti Catalog has a strong reputation for promoting and supporting artisans from all over the world. Customers appreciate the unique and high-quality products available on the website, as well as the website's commitment to sustainable and ethical shopping.
Payment Options
The website accepts payment via credit card or PayPal. However, there are no other payment options available at this time.
Loyalty Programs
There is no loyalty program available at this time.
Customer Reviews
Customer reviews on the website are generally positive, with many customers praising the unique and high-quality products offered on the site. However, some customers have expressed concerns about shipping costs and delivery times.
Community Involvement
Serengeti Catalog is committed to supporting artisans and their communities by providing sustainable income opportunities. The website also partners with non-profit organizations to support various causes, such as animal welfare and conservation efforts.
Shipping and Costs
Shipping costs vary depending on the size and weight of the item, as well as the destination. International shipping can be expensive, and some products may take longer to ship due to customs clearance times.
