Introduction
Setu is an online furniture store that offers innovative, stylish, and eco-friendly furniture for modern homes. The brand combines design, quality, and sustainability in its products to create a unique shopping experience for its customers. The company is based in India and offers its services nationwide.
Pros and Cons
Pros:
Extensive product catalog with a wide range of options
Competitive pricing
Excellent customer service
Free shipping and hassle-free returns
Eco-friendly and sustainably made furniture
Cons:
The website can be slow to navigate
Delivery times can be longer than expected
Limited customization options
User Experience
Users have reported a positive experience with Setu's website. The website layout is easy to navigate, and the product pages provide comprehensive information about each item, including dimensions and materials used. Additionally, the website offers a search function that allows users to filter products based on their needs and preferences.
Pricing and Value for Money
Setu offers competitive pricing for its furniture pieces. The company's commitment to sustainability and eco-friendliness does not come at an exorbitant cost to the consumer. The company's products are affordable and offer good value for money, particularly given the high quality of materials used and the ethical production processes employed.
Alternatives
Setu faces stiff competition from other online furniture retailers in India such as Urban Ladder, Pepperfry, and Home Centre. Each of these companies offers a similar range of products and prices, but Setu's focus on sustainability and eco-friendliness sets it apart from its competitors.
Customer Service
Setu's customer service team is responsive and helpful. The team is available through email and phone, and customers can expect a prompt response to their queries. Additionally, the company offers free shipping and easy returns, further demonstrating its commitment to providing excellent customer service.
Product Quality and Selection
Setu's products are made using high-quality materials and eco-friendly production processes. The company's focus on sustainability does not detract from the quality of its furniture pieces. The company offers a wide selection of furniture, ranging from chairs and tables to storage solutions and lighting.
Website Usability
Setu's website is easy to navigate and user-friendly. However, some users have reported that the website can be slow to load at times, which can be frustrating when browsing for products.
Returns and Exchanges
Setu offers hassle-free returns and exchanges on all of its products. Customers can initiate a return or exchange through the website or by contacting customer service. The company offers free pickup and return, providing further convenience to the customer.
Promotions and Discounts
Setu regularly offers promotions and discounts to its customers. These promotions can range from discounts on specific products to site-wide sales. Additionally, the company offers a referral program that rewards customers with discounts when they refer friends and family members to the site.
Reputation
Setu has a positive reputation among its customers. The company's commitment to sustainability and eco-friendliness has won it praise from customers who are concerned about the environmental impact of their purchases. Additionally, the company's commitment to customer service has helped to solidify its reputation as a reliable and trustworthy retailer.
Payment Options
Setu accepts a variety of payment options, including credit and debit cards, net banking, and mobile wallets. Customers can choose the payment method that is most convenient for them.
Loyalty Programs
Setu does not currently offer a loyalty program. However, the company's referral program rewards customers for referring new customers to the site.
Customer Reviews
Setu has received positive reviews from customers. Customers have praised the company's commitment to sustainability and eco-friendliness, as well as its excellent customer service.
Community Involvement
Setu is committed to giving back to the community. The company has partnered with NGOs to support environmental causes and donates a portion of its profits to charitable causes.
Shipping and Costs
Setu offers free shipping and delivery across India. However, delivery times may vary depending on the customer's location. The company provides an estimated delivery time at the time of purchase, and customers can track their orders through the website.
