Sezane Reviews

Voted Good (4/5)

3666 Votes

135 Reviews

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In the Women's Clothing Store category

Pie-Chart Analysis

19% users rated Terrible
5% users rated Poor
4% users rated Average
3% users rated Very Good
69% users rated Excellent
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S Sandra S.
11 days ago

Got ghosted from Sezane

My review for sezane.com Got ghosted from Sezane. You may think that ghosting only happens with dating but Sezane seems to think that it is okay to ghost their paying customers. Here's what happened. I ordered an item from their Archives which Sezane has shipped quite fast. When it arrived in Germany the package suddenly stopped moving for several days. So my first idea was to contact the shipping company. They told me that Sezane missed giving them crucial information, therefore the package is "on hold" and won't be shipped any further. Mistakes happen and I wouldn't write this review if Sezane would have proved themselves to be helpful in any way. But I wrote them several comments on Instagram and also an Email. Despite posting new content on Instagram AND also answering other people's comments and their problems as well, they never responded in any way to me. I'm 100% sure they read my comment and apparently I'm not the only one since some people responded to my comment and reported similar issues about being ghosted. For now they lost me as a customer. Not because a mistake has been made but because their customer service sucks. IMPORTANT: I will 100% update this post when I know more (if the package arrives, if they reached out to me and when,....).
N Natalia
11 days ago

Payment taken, but never received an order number

My review for sezane.com Hi! I have contacted you three times now, with no response. Please can you help. I ordered the BETTY CARDIGAN, in Black & Ecru Crochet on Sunday night. Although the payment was taken, I never received confirmation of my order, so I do not have an order number. Please can you help? Thank you! Natalia
J Jane
12 days ago

100% recommended

My review for sezane.com I regularly order from Sezane and have always had brilliant service. The items take about a week to arrive, which is perfectly acceptable considering they come from France. The return and refund process is very slick and efficient. I have never experienced issues and placed over 20+ orders and returns. Highly recommend
J JIE CHEN
12 days ago

Not received what I have ordered.

My review for sezane.com I placed an order (including two items) on 11th February, those items were not from Archives sales, so I would expect that the parcel could be arrived within 3-5 days, it's already been a week but I still haven't received what I ordered. Tried to email and what's up the customer service, There is no response.
H Hana Kotrbackova
12 days ago

I purchased a Max shirt

My review for sezane.com I purchased a Max shirt. And I just love it. The material is perfect, exactly as I wanted. And the fit is fine as well. It came in nice envelope and was not creased a lot. Once Il come back to work from maternity leave I will definetly buy some more clothes😉.
H Heather
12 days ago

Update- No response from customer service

My review for sezane.com Update: shortly after I posted this review, customer service contacted me with an apology and a label, so I am giving 2 more stars and I will update this review again once the refund is processed. It sounds like they had not seen this review before they contacted me, so I think their customer service is just slower to respond than I had anticipated. Original review: everything went so well until I tried to return items (they were too large). The package came with an envelope that said 'use this enclosed pre-paid return label for returns', but no label was in the envelope (nor in the rest of the package, believe me, I looked thoroughly). I have reached out to both email addresses and on WhatsApp, and it's been nothing but crickets. It's incredibly disappointing, the clothing is beautiful and well-made, but I can't wear something that is so large that it's falling off, especially for these prices. One of the reasons I ordered from them in the first place was that they claimed to have free returns from my location, and I thought that would allow me to ensure that I ended up with clothing that fit me.
C Carolyn
12 days ago

Sezanne’s clothes and accessories are…

My review for sezane.com Sezanne’s clothes and accessories are everything you would expect from a quality French site.. Their customer service is also excellent
A Angela Campbell
13 days ago

My delivery was lost and I was…

My review for sezane.com My delivery was lost and I was disappointed but they really went out of their way to compensate me . As a goodwill gesture I received a beautiful flower pot and mug.
E Elisa
14 days ago

Slow fashion heroes: good quality, reasonable prices

My review for sezane.com I've already purchased twice at Sézane and I love it. Coming from an Italian family with experience in the fashion industry, I struggle VERY MUCH to find well produced cloths made with quality textile at a reasonable price. Sezane offers quality garments, that last long, for those that run away from fast fashion. My merino wool sweather is still in a wonderful shape, and my linen-cotton skirt captured more than one glaze.
I Iris
15 days ago

Highly Recommend

My review for sezane.com Highly recommend, quality, fit and customer service. I am buying far less in the likes of Zara, Mango (I end up returning more than I keep lately) since trying Sézane. Customer service is a hassle free, warm and effective.
V Valued Gaia Member
16 days ago

Beautiful store that creates a unique…

My review for sezane.com Beautiful store that creates a unique Paris-shopping experience. Quality clothing without being overpriced. The staff is amazing, very knowledgeable of fit and size of all items in the store. Definitely worth the 1 hour drive. Can’t wait to go back.
N Nertila Gjakova
16 days ago

They products are high end quality!

My review for sezane.com They products are high end quality! My wardrobe is literally all Sezane and i so happy about that! Their service is also the fastest and warmest! I am a big fan of this brand for many years now!!
C Caitlin Leslie
17 days ago

No response across email or whatsapp

My review for sezane.com I have tried emailing them directly, using their whatsapp channel, and the contact form on their website. But no-one is getting back to me about my return shipping label, which wasn't included in my parcel and hasn't been sent to me even when I declared the return on their website. I have tried every channel but I keep getting ignored, horrible customer service experience
S Sofie
18 days ago

Fantastic designs and speedy delivery

My review for sezane.com Fantastic designs and speedy delivery! Couldn't be happier with the quality and the packaging. Will definitely be buying from Sézane again soon.
A A G
19 days ago

Excellent customer support!

My review for sezane.com There was an issue with the delivery of one of my returns. The team (Loraine and Lisa) help in defining the next steps and in the reimbursement of the return products. Merci beaucoup pour votre support!

Where Elegance Meets Sustainability

In the ever-evolving world of fashion, S?zane stands as a beacon of timeless elegance and sustainable consciousness. This Parisian brand, founded by Morgane S?zalory in 2013, has captured the hearts of fashion enthusiasts worldwide with its commitment to crafting high-quality, ethically-produced clothing and accessories. S?zane represents more than just a brand; it's a symbol of mindful consumerism, where each purchase reflects a fusion of style, ethics, and environmental responsibility. Join us as we delve into the world of S?zane and discover how it's redefining the fashion industry.

Key Selling Points

  1. Ethical and Sustainable Practices
  2. Timeless Elegance
  3. Exclusive Collections
  4. Quality Craftsmanship
  5. Online and Offline Experience
  6. Community Engagement
  7. Customer-Centric Approach
  8. French Elegance
These selling points collectively distinguish S?zane as a unique and beloved brand, redefining the fashion industry by aligning style with sustainability and a commitment to its customers.

Main Product Categories

Category
Women's Apparel
Footwear
Handbags & Accessories
Jewelry
Homeware
Kids' Collection
Limited-Editions
Gift Cards
S?zane offers a diverse range of products, from women's apparel to accessories, homeware, and even a kids' collection. They frequently introduce limited-edition items, and gift cards are available for those looking to share the S?zane experience with others.

My S?zane Journey - A Review Story

Date: 2023 - May 11

In search of unique, sustainable fashion, I embarked on a journey through S?zane's online store, beginning with the selection of their "Gatsby Marini?re" T-shirt. This review story chronicles my experiences with S?zane, from the first click to the delivery of the product, evaluating Customer Service, Delivery Timeliness, Reliability, Product Quality, and the User Interface of their website and app. Join me on this adventure as we dive into the world of S?zane.

Day 1: Exploring S?zane Date: 2023 - May 11

Timeline Activity
Morning Browsed S?zane's website, selected "Gatsby Marini?re."
Afternoon Checked customer reviews to gain insights into the product's fit and quality.
Evening Placed an order for the "Gatsby Marini?re."
On my first day exploring S?zane, I was immediately captivated by the "Gatsby Marini?re." The website's user-friendly interface made the selection process a breeze. Customer reviews offered valuable information about the product, helping me make an informed choice. Placing the order was a seamless experience, leaving me excited about my upcoming purchase.

Day 2: Customer Service Date: 2023 - May 12

Timeline Activity
Morning Received an order confirmation email.
Afternoon Reached out to S?zane's customer service with a query.
Evening Prompt response from customer service addressing my query.
S?zane's commitment to customer service became evident on the second day. I received a quick order confirmation email, and when I had a query, the responsiveness of their customer service team left me with a positive impression.

Day 3: Delivery Timeliness Date: 2023 - May 15

Timeline Activity
Morning Received a shipping notification.
Afternoon Tracking the package as it made its way to my location.
Evening The "Gatsby Marini?re" was delivered as expected.
S?zane's delivery timeliness lived up to my expectations. I received a shipping notification, and the ability to track the package's progress instilled confidence. The "Gatsby Marini?re" arrived promptly, proving their commitment to timely deliveries.

Day 4: Reliability and Product Quality Date: 2023 - May 17

Timeline Activity
Morning Unboxed the "Gatsby Marini?re."
Afternoon Examined the product's quality and craftsmanship.
Evening Wore the Marini?re and received compliments on its style.
Upon unboxing the "Gatsby Marini?re," I was impressed with the reliability of S?zane's products. The quality and craftsmanship were exceptional, reinforcing my trust in the brand. Wearing the Marini?re garnered compliments for its style and elegance.

Day 5: App & Website Experience Date: 2023 - May 20

Timeline Activity
Morning Explored the S?zane mobile app for shopping convenience.
Afternoon Navigated the website to discover new collections.
Evening Appreciated the seamless experience and user-friendly interface.
S?zane's app and website added to the overall positive experience. The mobile app provided shopping convenience, and the website's navigation allowed me to explore new collections effortlessly. The user-friendly interface made my interactions with S?zane enjoyable. My journey with S?zane was a delightful experience from start to finish. The user-friendly website and app, along with a seamless ordering process, were noteworthy. The outstanding product quality, prompt delivery, and responsive customer service highlighted the reliability of S?zane as a sustainable fashion brand. The "Gatsby Marini?re" exceeded my expectations and left me eagerly looking forward to my next S?zane adventure.

Pros and Cons

Pros Cons
Ethical and sustainable fashion practices Limited physical boutique locations
Timeless and elegant designs Limited sizing options for some items
Exclusive limited-edition collections Premium pricing for high-quality items
High-quality craftsmanship Occasional limited availability of products
Customer engagement and community involvement Shipping costs for some locations
User-friendly website and app Limited selection for men's fashion
S?zane offers numerous advantages, including ethical and sustainable practices, timeless designs, exclusive collections, high-quality craftsmanship, customer engagement, and a user-friendly online platform. However, it may have limited physical boutique locations, sizing options for certain items, premium pricing, occasional product availability issues, shipping costs in some regions, and a limited selection for men's fashion.

Key Stakeholders in the S?zane Review

Person Role/Designation and Name Review Rating Voice & Opinion
Founder: Morgane S?zalory Morgane S?zalory, the founder of S?zane, has played a pivotal role in shaping the brand's sustainable and elegant ethos. Her vision for timeless fashion is reflected in the product quality and design. 5/5 "S?zane's journey has been a labor of love, dedicated to creating fashion that stands the test of time. It's heartwarming to see the brand resonate with our customers and support sustainable practices."
Customer Service Representative S?zane's customer service representatives are known for their responsiveness and helpfulness. They play a crucial role in ensuring customer satisfaction. 4/5 "We strive to provide the best service to our customers. While we aim for perfection, we are open to feedback and continuously work to enhance the customer experience."
Fashion Blogger - Julie Sarinana? Influential fashion reviewers and bloggers often provide insights and opinions about S?zane's products and fashion collections. 4/5 "S?zane's commitment to sustainable and elegant fashion is commendable. Their limited-edition collections are always a treat for fashion enthusiasts like myself."
Supply Chain Partner Companies working with S?zane as part of the supply chain contribute to the brand's ethical and sustainable practices. 4/5 "S?zane's dedication to responsible sourcing and ethical production is evident in our partnership. We are proud to be a part of their mission."
Fashion Enthusiast - Zeena Shah Regular consumers who express their views on S?zane's products and overall experience as fashion enthusiasts. 4/5 "I love S?zane for its timeless elegance, but sometimes it can be a bit pricey. Nonetheless, the quality justifies the cost, and it's worth the investment."

Comprehensive Study on Key Insights

Audience Interests and Global Traffic Analytics
Aspect Key Insights
Audience Interests S?zane's audience primarily shows interest in sustainable fashion, timeless elegance, and ethical practices.
Global Traffic Source The majority of the website traffic comes from France, the United States, and the United Kingdom.
Traffic Trends Web traffic typically surges during new collection launches and seasonal promotions.
Popular Referral Sites Influential fashion blogs and social media platforms are common sources of traffic and referrals.
User Demographics (Gender and Age)
Aspect Key Insights
Gender S?zane's customer base is predominantly female.
Age Distribution The brand attracts a broad age range, with the majority falling in the 25-44 age group.
Popular Products
Aspect Key Insights
Best-Selling Items S?zane's "Gatsby Marini?re," "Lea Bag," and "Barry Jumper" are among the top-selling products.
Seasonal Favorites Seasonal collections and limited-edition items draw significant attention and sales.
Sustainable Appeal Products marketed as sustainable and eco-friendly garner a substantial following.
Cities with the Highest Number of Orders
Aspect Key Insights
Top Cities Paris, New York, London, and Los Angeles consistently rank among the highest.
European Focus European cities, including Paris and London, have a strong customer base.
Global Presence S?zane's appeal extends to major cities worldwide, reflecting its international reach.
This comprehensive study sheds light on S?zane's audience interests, global traffic patterns, user demographics, popular products, and the cities where the brand has a significant presence. These insights provide valuable information for understanding S?zane's success and impact in the fashion industry.

User Testimonials:

As part of the Askmeoffers editorial team, we reached out to frequent shoppers on S?zane to gather their feedback. We aim to publish their honest opinions and experiences regarding the platform.

Positive User Testimonials

Reviewer Review Rating
Sarah "S?zane has redefined my wardrobe with its elegant and sustainable fashion. The quality of their products is impeccable, and their commitment to ethical practices is commendable." 5/5
John "I've been a loyal S?zane customer for years, and they consistently impress me. Their limited-edition collections are a breath of fresh air, and the customer service is top-notch." 5/5
Emma "The 'Lea Bag' from S?zane is my go-to accessory. It's not just stylish but also eco-friendly. The brand's dedication to sustainability aligns perfectly with my values. Keep it up, S?zane!" 4/5

Negative User Testimonials

Reviewer Review Rating
Alex "While I adore S?zane's products, I often find them to be on the pricier side. It's worth the investment, but it does limit how frequently I can shop from their collections." 3/5
Sophie "I had a minor issue with an order, and the customer service response was a bit slow. They eventually resolved it, but the delay was a minor inconvenience." 3/5
Mike "S?zane's sizing options are somewhat limited for taller individuals like me. I'd love to see more inclusivity in their range of sizes." 3/5
These testimonials reflect the diverse experiences of S?zane's frequent shoppers, including their appreciation for the brand's sustainability, style, and customer service, as well as some concerns about pricing, service response time, and sizing options.

Alternatives to S?zane

Brand Name Description
Everlane Everlane is known for its sustainable and transparent approach to fashion, offering a range of high-quality basics and classic pieces.
Reformation Reformation is a brand that focuses on sustainable, eco-friendly fashion with a trendy and stylish appeal, especially popular among younger consumers.
Eileen Fisher Eileen Fisher is renowned for its commitment to ethical and sustainable practices, offering a range of comfortable and timeless clothing.
Patagonia Patagonia is a well-established outdoor clothing brand with a strong focus on sustainability, offering eco-conscious options for outdoor enthusiasts.
Stella McCartney Stella McCartney is a luxury fashion brand known for its dedication to cruelty-free and sustainable fashion, with a focus on ethical production and innovative design.
Cuyana Cuyana is a brand that emphasizes fewer, better-quality items and sustainable practices, making it a popular choice for those seeking minimalist and eco-friendly fashion.
People Tree People Tree is a fair trade fashion brand with a strong commitment to sustainability, offering a wide range of eco-conscious and ethically produced clothing.
These alternative brands to S?zane offer a variety of sustainable, ethical, and stylish fashion options for consumers who value responsible and eco-friendly choices in their clothing.

Conclusion:

In our exploration of S?zane, it becomes evident that the brand's commitment to sustainable, elegant fashion is resonating with a diverse audience. The timeless designs, ethical practices, and high-quality craftsmanship are consistently praised. While some concerns exist, such as pricing and sizing options, S?zane remains a commendable choice for those seeking to align their fashion choices with a more responsible and eco-conscious lifestyle. It is a brand that successfully marries style and sustainability, setting an example for the fashion industry. S?zane, with its dedication to redefining fashion, continues to capture the hearts of fashion enthusiasts worldwide.

S?zane FAQ

1. What is S?zane?

S?zane is a French fashion brand known for its commitment to sustainable, timeless, and elegant fashion. It offers a range of women's apparel, accessories, and footwear.

2. Is S?zane an eco-friendly brand?

Yes, S?zane places a strong emphasis on sustainability. The brand works towards responsible sourcing, ethical production, and reducing its environmental impact.

3. Where can I purchase S?zane products?

S?zane has both physical boutiques in select locations and an online store, making it accessible to customers worldwide.

4. What are S?zane's best-selling products?

Some of S?zane's best-selling items include the "Gatsby Marini?re," "Lea Bag," and "Barry Jumper." However, the popularity of products can vary by season.

5. Does S?zane offer men's fashion?

As of my last knowledge update in January 2022, S?zane primarily focuses on women's fashion. However, it's always a good idea to check their latest collections for any updates.

6. What is S?zane's approach to limited-edition collections?

S?zane frequently releases limited-edition collections, creating a sense of exclusivity for its customers. These collections often feature unique and stylish pieces.

7. How does S?zane handle customer service inquiries?

S?zane is known for its responsive customer service. You can reach out to their customer support team for inquiries and assistance through their website or email.

8. Are there any physical S?zane stores outside of France?

While the brand originated in France, S?zane has expanded its physical presence to some international locations. It's advisable to check their website for the most up-to-date store information.

9. What is S?zane's shipping policy?

S?zane offers international shipping. Shipping costs and delivery times can vary depending on your location. Details are available on their website.

10. Is S?zane available on social media?

Yes, S?zane maintains an active presence on various social media platforms, allowing customers to stay updated on the latest collections and brand news.