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Rate Sezane
Pie-Chart Analysis
5% users rated Poor
4% users rated Average
3% users rated Very Good
69% users rated Excellent
S
Sandra S.
Got ghosted from Sezane
My review for sezane.com Got ghosted from Sezane. You may think that ghosting only happens with dating but Sezane seems to think that it is okay to ghost their paying customers. Here's what happened. I ordered an item from their Archives which Sezane has shipped quite fast. When it arrived in Germany the package suddenly stopped moving for several days. So my first idea was to contact the shipping company. They told me that Sezane missed giving them crucial information, therefore the package is "on hold" and won't be shipped any further. Mistakes happen and I wouldn't write this review if Sezane would have proved themselves to be helpful in any way. But I wrote them several comments on Instagram and also an Email. Despite posting new content on Instagram AND also answering other people's comments and their problems as well, they never responded in any way to me. I'm 100% sure they read my comment and apparently I'm not the only one since some people responded to my comment and reported similar issues about being ghosted. For now they lost me as a customer. Not because a mistake has been made but because their customer service sucks. IMPORTANT: I will 100% update this post when I know more (if the package arrives, if they reached out to me and when,....). N
Natalia
Payment taken, but never received an order number
My review for sezane.com Hi! I have contacted you three times now, with no response. Please can you help. I ordered the BETTY CARDIGAN, in Black & Ecru Crochet on Sunday night. Although the payment was taken, I never received confirmation of my order, so I do not have an order number. Please can you help? Thank you! Natalia J
Jane
100% recommended
My review for sezane.com I regularly order from Sezane and have always had brilliant service. The items take about a week to arrive, which is perfectly acceptable considering they come from France. The return and refund process is very slick and efficient. I have never experienced issues and placed over 20+ orders and returns. Highly recommend J
JIE CHEN
Not received what I have ordered.
My review for sezane.com I placed an order (including two items) on 11th February, those items were not from Archives sales, so I would expect that the parcel could be arrived within 3-5 days, it's already been a week but I still haven't received what I ordered. Tried to email and what's up the customer service, There is no response. H
Hana Kotrbackova
I purchased a Max shirt
My review for sezane.com I purchased a Max shirt. And I just love it. The material is perfect, exactly as I wanted. And the fit is fine as well. It came in nice envelope and was not creased a lot. Once Il come back to work from maternity leave I will definetly buy some more clothes😉. H
Heather
Update- No response from customer service
My review for sezane.com Update: shortly after I posted this review, customer service contacted me with an apology and a label, so I am giving 2 more stars and I will update this review again once the refund is processed. It sounds like they had not seen this review before they contacted me, so I think their customer service is just slower to respond than I had anticipated. Original review: everything went so well until I tried to return items (they were too large). The package came with an envelope that said 'use this enclosed pre-paid return label for returns', but no label was in the envelope (nor in the rest of the package, believe me, I looked thoroughly). I have reached out to both email addresses and on WhatsApp, and it's been nothing but crickets. It's incredibly disappointing, the clothing is beautiful and well-made, but I can't wear something that is so large that it's falling off, especially for these prices. One of the reasons I ordered from them in the first place was that they claimed to have free returns from my location, and I thought that would allow me to ensure that I ended up with clothing that fit me. C
Carolyn
Sezanne’s clothes and accessories are…
My review for sezane.com Sezanne’s clothes and accessories are everything you would expect from a quality French site.. Their customer service is also excellent A
Angela Campbell
My delivery was lost and I was…
My review for sezane.com My delivery was lost and I was disappointed but they really went out of their way to compensate me . As a goodwill gesture I received a beautiful flower pot and mug. E
Elisa
Slow fashion heroes: good quality, reasonable prices
My review for sezane.com I've already purchased twice at Sézane and I love it. Coming from an Italian family with experience in the fashion industry, I struggle VERY MUCH to find well produced cloths made with quality textile at a reasonable price. Sezane offers quality garments, that last long, for those that run away from fast fashion. My merino wool sweather is still in a wonderful shape, and my linen-cotton skirt captured more than one glaze. I
Iris
Highly Recommend
My review for sezane.com Highly recommend, quality, fit and customer service. I am buying far less in the likes of Zara, Mango (I end up returning more than I keep lately) since trying Sézane. Customer service is a hassle free, warm and effective. V
Valued Gaia Member
Beautiful store that creates a unique…
My review for sezane.com Beautiful store that creates a unique Paris-shopping experience. Quality clothing without being overpriced. The staff is amazing, very knowledgeable of fit and size of all items in the store. Definitely worth the 1 hour drive. Can’t wait to go back. N
Nertila Gjakova
They products are high end quality!
My review for sezane.com They products are high end quality! My wardrobe is literally all Sezane and i so happy about that! Their service is also the fastest and warmest! I am a big fan of this brand for many years now!! C
Caitlin Leslie
No response across email or whatsapp
My review for sezane.com I have tried emailing them directly, using their whatsapp channel, and the contact form on their website. But no-one is getting back to me about my return shipping label, which wasn't included in my parcel and hasn't been sent to me even when I declared the return on their website. I have tried every channel but I keep getting ignored, horrible customer service experience S
Sofie
Fantastic designs and speedy delivery
My review for sezane.com Fantastic designs and speedy delivery! Couldn't be happier with the quality and the packaging. Will definitely be buying from Sézane again soon. A
A G
Excellent customer support!
My review for sezane.com There was an issue with the delivery of one of my returns. The team (Loraine and Lisa) help in defining the next steps and in the reimbursement of the return products. Merci beaucoup pour votre support!
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Where Elegance Meets Sustainability
Key Selling Points
- Ethical and Sustainable Practices
- Timeless Elegance
- Exclusive Collections
- Quality Craftsmanship
- Online and Offline Experience
- Community Engagement
- Customer-Centric Approach
- French Elegance
Main Product Categories
Category |
---|
Women's Apparel |
Footwear |
Handbags & Accessories |
Jewelry |
Homeware |
Kids' Collection |
Limited-Editions |
Gift Cards |
My S?zane Journey - A Review Story
Date: 2023 - May 11
In search of unique, sustainable fashion, I embarked on a journey through S?zane's online store, beginning with the selection of their "Gatsby Marini?re" T-shirt. This review story chronicles my experiences with S?zane, from the first click to the delivery of the product, evaluating Customer Service, Delivery Timeliness, Reliability, Product Quality, and the User Interface of their website and app. Join me on this adventure as we dive into the world of S?zane.Day 1: Exploring S?zane Date: 2023 - May 11
Timeline | Activity |
---|---|
Morning | Browsed S?zane's website, selected "Gatsby Marini?re." |
Afternoon | Checked customer reviews to gain insights into the product's fit and quality. |
Evening | Placed an order for the "Gatsby Marini?re." |
Day 2: Customer Service Date: 2023 - May 12
Timeline | Activity |
---|---|
Morning | Received an order confirmation email. |
Afternoon | Reached out to S?zane's customer service with a query. |
Evening | Prompt response from customer service addressing my query. |
Day 3: Delivery Timeliness Date: 2023 - May 15
Timeline | Activity |
---|---|
Morning | Received a shipping notification. |
Afternoon | Tracking the package as it made its way to my location. |
Evening | The "Gatsby Marini?re" was delivered as expected. |
Day 4: Reliability and Product Quality Date: 2023 - May 17
Timeline | Activity |
---|---|
Morning | Unboxed the "Gatsby Marini?re." |
Afternoon | Examined the product's quality and craftsmanship. |
Evening | Wore the Marini?re and received compliments on its style. |
Day 5: App & Website Experience Date: 2023 - May 20
Timeline | Activity |
---|---|
Morning | Explored the S?zane mobile app for shopping convenience. |
Afternoon | Navigated the website to discover new collections. |
Evening | Appreciated the seamless experience and user-friendly interface. |
Pros and Cons
Pros | Cons |
---|---|
Ethical and sustainable fashion practices | Limited physical boutique locations |
Timeless and elegant designs | Limited sizing options for some items |
Exclusive limited-edition collections | Premium pricing for high-quality items |
High-quality craftsmanship | Occasional limited availability of products |
Customer engagement and community involvement | Shipping costs for some locations |
User-friendly website and app | Limited selection for men's fashion |
Key Stakeholders in the S?zane Review
Person Role/Designation and Name | Review | Rating | Voice & Opinion |
---|---|---|---|
Founder: Morgane S?zalory | Morgane S?zalory, the founder of S?zane, has played a pivotal role in shaping the brand's sustainable and elegant ethos. Her vision for timeless fashion is reflected in the product quality and design. | 5/5 | "S?zane's journey has been a labor of love, dedicated to creating fashion that stands the test of time. It's heartwarming to see the brand resonate with our customers and support sustainable practices." |
Customer Service Representative | S?zane's customer service representatives are known for their responsiveness and helpfulness. They play a crucial role in ensuring customer satisfaction. | 4/5 | "We strive to provide the best service to our customers. While we aim for perfection, we are open to feedback and continuously work to enhance the customer experience." |
Fashion Blogger - Julie Sarinana? | Influential fashion reviewers and bloggers often provide insights and opinions about S?zane's products and fashion collections. | 4/5 | "S?zane's commitment to sustainable and elegant fashion is commendable. Their limited-edition collections are always a treat for fashion enthusiasts like myself." |
Supply Chain Partner | Companies working with S?zane as part of the supply chain contribute to the brand's ethical and sustainable practices. | 4/5 | "S?zane's dedication to responsible sourcing and ethical production is evident in our partnership. We are proud to be a part of their mission." |
Fashion Enthusiast - Zeena Shah | Regular consumers who express their views on S?zane's products and overall experience as fashion enthusiasts. | 4/5 | "I love S?zane for its timeless elegance, but sometimes it can be a bit pricey. Nonetheless, the quality justifies the cost, and it's worth the investment." |
Comprehensive Study on Key Insights
Audience Interests and Global Traffic AnalyticsAspect | Key Insights |
---|---|
Audience Interests | S?zane's audience primarily shows interest in sustainable fashion, timeless elegance, and ethical practices. |
Global Traffic Source | The majority of the website traffic comes from France, the United States, and the United Kingdom. |
Traffic Trends | Web traffic typically surges during new collection launches and seasonal promotions. |
Popular Referral Sites | Influential fashion blogs and social media platforms are common sources of traffic and referrals. |
Aspect | Key Insights |
---|---|
Gender | S?zane's customer base is predominantly female. |
Age Distribution | The brand attracts a broad age range, with the majority falling in the 25-44 age group. |
Aspect | Key Insights |
---|---|
Best-Selling Items | S?zane's "Gatsby Marini?re," "Lea Bag," and "Barry Jumper" are among the top-selling products. |
Seasonal Favorites | Seasonal collections and limited-edition items draw significant attention and sales. |
Sustainable Appeal | Products marketed as sustainable and eco-friendly garner a substantial following. |
Aspect | Key Insights |
---|---|
Top Cities | Paris, New York, London, and Los Angeles consistently rank among the highest. |
European Focus | European cities, including Paris and London, have a strong customer base. |
Global Presence | S?zane's appeal extends to major cities worldwide, reflecting its international reach. |
User Testimonials:
As part of the Askmeoffers editorial team, we reached out to frequent shoppers on S?zane to gather their feedback. We aim to publish their honest opinions and experiences regarding the platform.Positive User Testimonials
Reviewer | Review | Rating |
---|---|---|
Sarah | "S?zane has redefined my wardrobe with its elegant and sustainable fashion. The quality of their products is impeccable, and their commitment to ethical practices is commendable." | 5/5 |
John | "I've been a loyal S?zane customer for years, and they consistently impress me. Their limited-edition collections are a breath of fresh air, and the customer service is top-notch." | 5/5 |
Emma | "The 'Lea Bag' from S?zane is my go-to accessory. It's not just stylish but also eco-friendly. The brand's dedication to sustainability aligns perfectly with my values. Keep it up, S?zane!" | 4/5 |
Negative User Testimonials
Reviewer | Review | Rating |
---|---|---|
Alex | "While I adore S?zane's products, I often find them to be on the pricier side. It's worth the investment, but it does limit how frequently I can shop from their collections." | 3/5 |
Sophie | "I had a minor issue with an order, and the customer service response was a bit slow. They eventually resolved it, but the delay was a minor inconvenience." | 3/5 |
Mike | "S?zane's sizing options are somewhat limited for taller individuals like me. I'd love to see more inclusivity in their range of sizes." | 3/5 |
Alternatives to S?zane
Brand Name | Description |
---|---|
Everlane | Everlane is known for its sustainable and transparent approach to fashion, offering a range of high-quality basics and classic pieces. |
Reformation | Reformation is a brand that focuses on sustainable, eco-friendly fashion with a trendy and stylish appeal, especially popular among younger consumers. |
Eileen Fisher | Eileen Fisher is renowned for its commitment to ethical and sustainable practices, offering a range of comfortable and timeless clothing. |
Patagonia | Patagonia is a well-established outdoor clothing brand with a strong focus on sustainability, offering eco-conscious options for outdoor enthusiasts. |
Stella McCartney | Stella McCartney is a luxury fashion brand known for its dedication to cruelty-free and sustainable fashion, with a focus on ethical production and innovative design. |
Cuyana | Cuyana is a brand that emphasizes fewer, better-quality items and sustainable practices, making it a popular choice for those seeking minimalist and eco-friendly fashion. |
People Tree | People Tree is a fair trade fashion brand with a strong commitment to sustainability, offering a wide range of eco-conscious and ethically produced clothing. |