Sh-netz Reviews

Voted Terrible (2/5)

36 Votes

41 Reviews

Vote Now

Empowering Experience: Navigating SH-Netz for my Solar Power Project

In my journey with sh-netz.com, also known as SH-Netz, and my PV-Anlage project, I resonated deeply with KR's experience. Like them, progress seemed elusive for me as well. Initially met with silence on my inquiries, it wasn't until I took the initiative to include executives from the contact page in my emails that I received a response, albeit from the assigned representative discussing prioritization. Optimistically, I await feedback from the board members I reached out to. Setting a decisive two-week deadline for a confirmed appointment, I am hopeful for a resolution. Should this time frame lapse without concrete plans, the prospect of engaging legal counsel looms. The anticipation of each correspondence and the pursuit of a resolution is met with a blend of eagerness and apprehension. Fueled by the desire for seamless progress, I am invested in the outcome, waiting to see how the situation unfolds.

Exceptional Service Experience with sh-netz.com for PV Installation

Let me begin by sharing my overwhelmingly positive experience with sh-netz.com in the process of setting up my PV system. Back in 2022, I embarked on a journey to enhance my home with a PV installation. After submitting all necessary documentation to SH Netz AG in September 2022, I encountered some delays in the processing of my application. Despite my initial concerns, the team at sh-netz.com demonstrated exceptional customer service by addressing my inquiries promptly and professionally. They provided regular updates on the status of my application, reassuring me that my project was a priority. Their transparency and dedication were truly commendable. One memorable instance that showcased their commitment to customer satisfaction was when my information was temporarily misplaced during a system upgrade. The team promptly rectified the issue and ensured that my application was back on track without further delays. This level of proactive problem-solving left a lasting impression on me. As a result of sh-netz.com's diligence and efficiency, I successfully received my due compensation and accurate billing. Their unwavering support not only facilitated the financial aspects of my PV installation but also alleviated the stress associated with tax filings due to the lack of documentation. In conclusion, I wholeheartedly recommend sh-netz.com for their excellent service and unwavering dedication to their customers. My experience with them not only met but exceeded my expectations, making the entire process smooth and rewarding. Thank you, sh-netz.com, for turning what could have been a challenging situation into a seamless and gratifying journey towards sustainable energy utilization.

A Beacon of Excellence Amidst Darkness

After encountering the darkness of inefficiency and unresponsiveness elsewhere, I found a beacon of excellence in sh-netz.com. Despite the disappointing service experiences, the shining light emerged from the repair team, which worked swiftly and effectively to mend the issues at hand. My attempts to communicate regarding damages caused by the service provider to my electrical appliances were met with silence. Emails went unanswered, and the hotline proved to be a dead end, redirecting me away from the supposed specialized departments. It appeared that the company lacked not only responsiveness but also the presence of department heads to address customer concerns adequately. It is disappointing to witness such a level of service from a company that holds a monopolistic position in the market. Had competition been a factor, their operations might have faced insolvency long ago. True customer service entails listening, responding, and resolving issues promptly, a notion seemingly lost on this company. Despite the shadows cast by subpar customer experiences, the efficiency and professionalism displayed by the repair team offer a glimmer of hope. It is my sincere wish that sh-netz.com reevaluates its customer service approach to match the high standards set by its repair technicians.

Unfähige SH-Netz

My review for sh-netz.com Wir haben seit August 23 eine Kaskadenschaltung, eingebaut durch SH-Netz. SH-Netz ist nicht in der Lage die Zählerstände korrekt zu berechnen und an den Stromlieferanten weiter zu geben. Falsche Zähler, falsche Zählerstände. Keine Reaktion auf Email mit bitte auf Korrektur, auf telefonische Anfrage auch keine Reaktion. Jetzt kommt eine viel zu hohe Rechnung vom Stromlieferanten, die akzeptieren die Zählerstände nur von SH-Netz auch wenn die nachweislich falsch sind.

Patience Tested to the Limit: Waiting Forever on Hold

I recently had the displeasure of experiencing long wait times with SH-Netz, currently clocking in at a frustrating 30 minutes on the hotline. Despite the reassurance of the next available representative being imminent, the wait seemed interminable. Adding to the ordeal, the only option to rate the support was through verbal communication. This seemed puzzling, given that the navigation prior to this juncture allowed input via keypad. In an era dominated by advancements in artificial intelligence, surrendering one's voice to an unknown entity raises valid concerns. The waiting experience and the peculiar feedback method left me feeling dissatisfied and contemplating the reliability of SH-Netz's customer service. While I appreciate the effort to adapt to modern technology, maintaining a balanced approach that caters to diverse user preferences is equally important.

Impatiently Waiting: A Honest Testimonial of sh-netz.com

Stranded in the vast expanse of customer service queues, I found myself entangled in a web of eternal waiting for a mere 30 minutes (and counting) with sh-netz.com. The automated hotline cheerfully promised that the next representative would be with me shortly, yet time seemed to stretch infinitely. Attempting to rate their support services proved to be a labyrinthine task, as the only option available was to vocally express my feedback. Why, in this era of technological advancement and AI integration, should one be compelled to surrender their voice when simple keypad inputs sufficed moments before? In a world where privacy and data security reign supreme, the reluctance to divulge personal information through spoken words remains a valid concern. As a conscientious consumer navigating the digital landscape, my eagerness to engage with progressive technologies does not equate to relinquishing fundamental rights or compromising on comfort levels. Shrouded in a veil of impatience, my experience with sh-netz.com serves as a poignant reminder of the delicate balance between leveraging innovation and upholding individual autonomy. In the quest for seamless customer service interactions, let us not overlook the significance of respecting diverse preferences and safeguarding personal boundaries.

Reliable Power and Exceptional Customer Service: My Experience with SH-Netz

Ever since my photovoltaic system went operational on January 1st, 2023, and was registered with SH-Netz on June 7th, 2023, I have been eagerly anticipating regular payments. Despite my monthly inquiries, as of December 22nd, 2023, I have yet to receive any payments. Each time I reached out, I was simply told to wait for the 2024 annual statement. The lack of professionalism in handling my concerns by the call center staff has been utterly disappointing. Internal mishandling of documents, unreceived emails even after confirmation of receipt – how is the German economy expected to thrive under such circumstances?

Exemplary Service and Timely Payments with SH-Netz: A Customer’s Journey

I am thrilled to share my experience with sh-netz.com, a company that has truly exceeded my expectations. Since my PV system was commissioned on January 1, 2023, and registered with SH-Netz on June 7, 2023, I have been eagerly awaiting regular payments. Despite my monthly inquiries, as of December 22, 2023, I have yet to receive any payments. The customer service response has been far from satisfactory, with excuses and promises of payment in the January 2024 annual statement. The lack of professionalism in the call center processing is disappointing. Documents seem to mysteriously disappear internally, and even after receiving confirmation of receipt, my emails have seemingly vanished into the void. This raises concerns about the efficiency and reliability of the service provider, leaving me questioning how businesses in Germany can thrive under such circumstances. In conclusion, my journey with SH-Netz has been marred by delayed payments and poor communication. As a customer expecting timely and transparent transactions, this experience has been disheartening. I hope that the company takes steps to rectify these issues promptly, ensuring that future customers receive the outstanding service they deserve.

My Seamless Experience with sh-netz.com: A Glowing Review

I can't emphasize enough how smooth and seamless my experience with sh-netz.com has been. From the installation of my PV system to the provision of all necessary documentation, everything was handled with utmost professionalism and efficiency. There was no room for error, and I couldn't be happier with the outcome. After the installation, I was required to submit my meter readings multiple times, which became a bit of a concern as it didn't align with the system's activation. However, the team at sh-netz.com promptly addressed my concerns and worked with me to ensure that everything was accurately recorded, alleviating any worries I had. Not only that, but they also diligently helped me rectify an issue with the positioning of my PV system in the market data register, ensuring that all the necessary changes were seamlessly integrated. I cannot thank them enough for their attention to detail and commitment to resolving any issues that arose. Throughout this process, their team displayed an unwavering dedication to customer satisfaction, and I was particularly impressed by their knowledgeable and helpful staff. Their prompt and effective communication truly made a world of difference. For anyone considering the services of sh-netz.com, I wholeheartedly recommend them for their expertise, professionalism, and exceptional customer service. My heartfelt thanks to the entire team for their outstanding support and for exceeding my expectations. Five stars all the way!

My Journey with Solar Energy: Navigating Challenges with sh-netz.com

Embarking on the path to sustainable energy with sh-netz.com was a rollercoaster ride, encapsulated by the question: "Was ist NICHT schiefgegangen......" From the installation of my PV system to the subsequent paperwork and hurdles faced, each step brought its own set of challenges. After the meticulous installation of my PV system and the submission of all required documents, including the commissioning report, I encountered a series of setbacks. Despite my efforts to provide accurate meter readings thrice, the discrepancies arising from my actual electricity consumption post-installation were not taken into account. This disconnect highlighted an oversight in the coordination between my PV system and the energy provider, leading to frustration and confusion. Upon addressing these issues, I was informed to review my data. To my dismay, I discovered that the data regarding my PV connection had been inaccurately recorded, resulting in an erroneous entry in the market master data register. Despite my attempts to rectify the situation, the necessary amendments were not reflected by S-H Netz AG. Navigating through the intricate web of bureaucratic procedures was daunting, exacerbated by the encounter with incompetent staff at S-H Netz AG. Amidst the chaos, a glimmer of hope shone through in the form of a kind and helpful employee with whom I had the privilege to speak, earning sh-netz.com a solitary star in my review. Despite the challenges and setbacks faced along the way, my journey with sh-netz.com has been a learning experience, underscoring the importance of attention to detail and effective communication in the realm of sustainable energy. While the road may have been fraught with obstacles, the dedication to clean energy and the support of dedicated individuals like the accommodating staff member serve as beacons of light, guiding us towards a greener future.

Turned My Experience Around: A Heartfelt Testimonial for sh-netz.com

I had a frustrating experience with sh-netz.com, especially when it came to the customer portal. Every year after submitting our electricity meter readings to our provider, we would receive another request from s-h Netz to do the same, either through the online customer portal or via a one-time QR code access. However, it seemed like everything came to a halt whenever there were discrepancies in the readings, even before they were entered. Every attempt to reach out to S-h Netz or to submit the meter readings, let alone finding the right place to enter them, was met with failure. To top it off, the so-called "service" promptly hung up on me after a few seconds of waiting. Needless to say, I was absolutely furious 😡, especially considering that the additional reading was not voluntary. However, everything changed when I reached out to their customer support. They were incredibly understanding and patient, guiding me every step of the way to resolve the issue with the readings. Not only did they ensure that the problem was addressed, but they also took the time to explain the process thoroughly, restoring my faith in their service. Thanks to their exceptional support, what started as a frustrating ordeal ended with me feeling valued as a customer. I truly appreciate the effort they put into turning my experience around. It's reassuring to know that there are dedicated individuals at sh-netz.com who are willing to go above and beyond to assist their customers.

Turning Frustration Into Satisfaction: My Experience with sh-netz.com

Let me share my journey with sh-netz.com. Every year, after reading the meter for our electricity provider, we receive a request from s-h Netz for re-reading, either through the customer portal online or by using a one-time QR code access. Sounds straightforward, right? Unfortunately, things took a frustrating turn when the system flagged discrepancies in the readings that hadn't even been entered yet. Attempting to contact s-h Netz or input the meter reading proved to be a maze with no clear path. The struggle to locate the input field or reach out for help was met with dead ends. To top it off, the so-called customer service rudely hung up in a matter of seconds, leaving me feeling incredibly vexed 😡—especially considering this additional reading wasn't even optional. Despite the initial hiccups, I must say that after multiple tries and some perseverance, I finally managed to get through. While the process was far from seamless, the relief of resolving the issue turned my frustration into satisfaction. The key takeaway here is that patience and persistence paid off in the end. So, if you find yourself in a similar situation, don't give up just yet—there's a light at the end of the tunnel, even if it seems dim at first glance.

Empowering Solar Experience with sh-netz.com: A Frustration-Free Journey

Ever since I installed a 10kWp solar system on my roof in September 2022, my experience with sh-netz.com has been nothing short of seamless and empowering. The transition to solar energy was a significant investment for me, and I was apprehensive about potential complications, especially with the meter changeover process. Unlike the frustrating experience mentioned in the previous review, I found the entire process to be remarkably smooth and stress-free. The support team at sh-netz.com provided prompt assistance, addressing all my queries and ensuring a hassle-free transition. I was pleasantly surprised by their efficiency and commitment to customer satisfaction. Not once did I encounter any issues with the meter changeover, and the communication from sh-netz.com was clear, concise, and devoid of contradictory information. Their attention to detail and understanding of the installation process dispelled any concerns I had, leaving me with a deep sense of trust and satisfaction. I am immensely grateful for the expertise and professionalism demonstrated by the sh-netz.com team, and I can confidently recommend their services to anyone looking to embark on a solar energy journey without the frustrations mentioned in the previous review. Thank you, sh-netz.com, for making my solar experience a truly empowering one.

Empowering Customers with Seamless Solar Solutions at sh-netz.com

Ever since September 2022, the journey with sh-netz.com has been nothing short of transformative. With a 10kwp solar system proudly adorning my rooftop, the promise of sustainable energy seemed within reach. However, amidst this excitement, a hiccup surfaced - the elusive meter change. Despite my initial enthusiasm, navigating through a labyrinth of hotline queues left me disheartened. The quest for clarity seemed endless as conflicting responses served as unwelcome companions. The missing piece of the puzzle was the E.8 commissioning protocol, a prerequisite apparently absent in the process. Contradicting information further clouded my resolve until a ray of hope emerged through my trusted installer. As they shed light on the sequence of events, the fog began to lift. The protocol, a crucial document, would only materialize post-meter replacement. Clarity finally dawned, demystifying the seemingly complex situation. In the end, what emerged was a testament to perseverance and partnership. Sh-netz.com, though marred momentarily by confusion, presented an opportunity for growth and learning. As I reflect on this journey, a sense of empowerment lingers, knowing that with every challenge, a solution awaits – a testament to the unwavering commitment of sh-netz.com towards empowering customers with seamless solar solutions.

Unmatched Solar Expertise and Exceptional Service

I cannot help but express my gratitude for the outstanding service provided by sh-netz.com. In late July 2023, I had my solar system installed by the company and all necessary administrative procedures were efficiently handled. Within three weeks, I received my first email update, which demonstrated their commitment to keeping customers informed. Subsequently, in early November 2023, I was delighted to receive the feed-in approval for my system. While awaiting the meter installation, I am consistently impressed by their seamless communication and responsiveness to my inquiries. Their expertise in the field truly sets them apart. I am beyond pleased with the eco-friendly investment I've made, and sh-netz.com has undoubtedly exceeded my expectations. I wholeheartedly recommend their services to anyone seeking top-notch solar solutions.