Shabbystore Reviews

Voted Poor (3/5)

628 Votes

40 Reviews

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In the Furniture Accessories category

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53% users rated Terrible
5% users rated Poor
5% users rated Average
15% users rated Very Good
23% users rated Excellent
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C C Thorpe
598 days ago

Astonishing Service and Quality Products at shabbystore.co.uk!

I recently made a substantial investment in shabbystore.co.uk, and I couldn't be happier with the outcome. The process of purchasing was seamless, and I was pleasantly surprised by the swiftness of the delivery. The 8 plush chairs I ordered were of exceptional quality, exceeding my expectations in every way. The only hiccup was receiving a delivery notification 48 hours after purchase, which inconvenienced me as I was at work. Despite this, the delivery driver went above and beyond to ensure my items were safely received. Upon reading previous reviews post-purchase, I discovered some negative feedback, which I believe stemmed from the company's previous challenges. However, based on my experience, I can confidently attest to shabbystore.co.uk's commitment to meeting high customer standards, delivering top-notch merchandise, and providing excellent service from start to finish.
C C Thorpe
598 days ago

A True Gem – Exceptional Service and Quality!

As a cautious shopper, I stumbled upon shabbystore.co.uk with a hint of skepticism before making a substantial purchase. To my pleasant surprise, my experience with the company was nothing short of phenomenal. The process of placing my order was seamless, the delivery was swift, and the 8 plush chairs I received exceeded all expectations in terms of quality. While my overall experience was outstanding, there was a minor hiccup with the delivery notification process. The courier unexpectedly showed up at my doorstep 48 hours after the purchase, catching me off guard as I was away at work. This situation, though momentarily concerning, was quickly resolved as the driver kindly assisted me in bringing the items inside upon my swift return. Upon reading some negative reviews post-purchase, I learned about the company's past challenges due to a receiver's situation. However, my personal encounter with shabbystore.co.uk reflected a stark contrast to the skepticism expressed in those reviews. It became evident that the company has since elevated its customer service standards and product quality to meet and exceed customer expectations. Through this testimonial, I aim to reassure potential buyers that shabbystore.co.uk is dedicated to delivering exceptional customer satisfaction, top-notch merchandise, and a seamless service from payment to doorstep delivery. My experience stands as a testament to the company's commitment to excellence.
D Debbie Lemon
665 days ago

Shabby Store Went Above and Beyond!

I couldn't be more thrilled with the exceptional service I received from Shabby Store. After a minor hiccup with a missing mirror order, the team at Shabby Store went above and beyond to rectify the situation. Despite the company going into administration, the new management seamlessly took over and prioritized fulfilling all outstanding orders. Not only did I receive a prompt and heartfelt apology for the inconvenience, but I also received a full refund for the missing mirror. It's clear that Shabby Store values its customers and is committed to making things right, no matter the circumstance. I'm beyond impressed with the level of professionalism and genuine care demonstrated by the Shabby Store team. Their dedication to customer satisfaction has solidified my loyalty, and I will definitely be returning for future home decor needs. Thank you, Shabby Store, for turning a potentially negative experience into a shining example of outstanding customer service!
D Debbie Lemon
665 days ago

A Shining Example of Customer Care and Integrity – Shabby Store Transformed My Dissatisfaction into Joy

Every cloud has a silver lining, and for me, that glimmer of hope came in the form of Shabby Store's exceptional customer service. Initially baffled and disheartened by a missing mirror order worth £454, my faith in online shopping was shaken. Multiple unanswered emails and no delivery in sight left me feeling stranded in a sea of uncertainty. To add salt to the wound, my bank's refusal to refund the amount due to the company's unforeseen administration added insult to injury. Weeks of anticipation turned into disappointment, leaving me out of pocket and without the coveted mirror I had eagerly saved up for. However, just when I thought all hope was lost, a new dawn broke with a new company taking over Shabby from administration. As skeptical as I was, a ray of hope pierced through the clouds of doubt. To my surprise, the new management at Shabby Store not only rectified the situation promptly but also went above and beyond to ensure my satisfaction. Their proactive approach and genuine concern for my ordeal transformed my sorrow into joy. The missing mirror finally found its way to my doorstep, bringing not just a reflection of my image but also a reflection of Shabby Store's commitment to customer care and integrity. Through this experience, I learned that true customer service stands the test of time and adversities. Shabby Store's dedication to righting the wrongs and putting customers first has won my loyalty and trust. They have not just mended a broken transaction but also mended my belief in the power of genuine care and service excellence. Thank you, Shabby Store, for turning a bleak situation into a shining example of customer satisfaction and for restoring my faith in the online shopping realm.
M Mona
710 days ago

Exemplary Customer Support and Outstanding Quality Products

After a frustrating experience with a previous online store, I was hesitant to try shabbystore.co.uk. However, I am thrilled to share that my apprehensions were completely unfounded. From the moment I placed my order for a charming mirror, the transaction was smooth and efficient. The package arrived promptly, and upon opening it, I was immediately struck by the stunning craftsmanship. The mirror was flawlessly designed, and it effortlessly added a touch of elegance to my living space. What truly sets shabbystore.co.uk apart is their exceptional customer service. When I reached out regarding a query about the product, I received a warm and helpful response within hours. This level of attentiveness and dedication to customer satisfaction is a rare find in today's e-commerce landscape. I highly recommend shabbystore.co.uk to anyone seeking top-notch products and unparalleled customer support. Thank you for exceeding my expectations and for providing an outstanding shopping experience.
M Mona
710 days ago

Avoiding a Customer Service Nightmare: My Honest Experience with Shabbystore

Reflecting on my interactions with shabbystore.co.uk brings a deep sense of disappointment that compels me to share my experience. As someone who typically refrains from leaving negative feedback, I feel compelled to caution others about the lackluster service I encountered. After eagerly ordering a mirror during a sale, my anticipation turned to dismay upon receiving a damaged product after enduring a prolonged wait. Despite my immediate efforts to address the issue through emails, my concerns fell on deaf ears, met with resounding silence. The absence of a contact number further exacerbated the situation, amplifying my frustration at the abysmal customer service. It pains me to admit that the elusive resolution to my predicament has left me yearning for a refund for order #150062208. As I navigate this distressing ordeal, I implore prospective customers to exercise caution and perhaps explore alternative avenues to avoid the disheartening experience I have endured. Your shopping journey should be characterized by joy and satisfaction, not marred by the shadows of neglect and disappointment. May my encounter serve as a cautionary tale, prompting a reevaluation of priorities in the realm of customer service excellence.
T Thatguydannyc - Twitch
711 days ago

Exquisite Quality and Exceptional Service

I cannot express how grateful I am for the outstanding experience I had with shabbystore.co.uk! The furniture I ordered exceeded all my expectations in terms of quality and craftsmanship. From the moment I placed my order, the customer service team provided me with regular updates, ensuring that I was informed about the progress of my delivery. I was blown away by the attention to detail and the dedication to customer satisfaction. The wait time for my furniture was clearly communicated to me, which helped me plan accordingly. When my stunning pieces arrived, I was in awe of their beauty and the care taken in packaging them for shipment. It was evident that every item was crafted with love and expertise. I am overjoyed with my purchases and the overall experience with shabbystore.co.uk, and I wholeheartedly recommend them to anyone seeking exquisite furniture and exceptional service. Thank you for making my house feel like a home!
T Thatguydannyc - Twitch
711 days ago

From Despair to Hope: My Experience with shabbystore.co.uk

When I first stumbled upon shabbystore.co.uk, my excitement knew no bounds. The promise of beautiful furniture and décor items captured my heart, and I eagerly placed my order, blissfully unaware of the storm that awaited me. Weeks turned into months, and my long-awaited packages never arrived. Panic set in as I realized I had fallen victim to what seemed like a fraudulent website. The frustration of not receiving my orders was compounded by the lack of any refund in sight. Desperation led me to their website, where a disclaimer about potential delays caught my eye. It was buried in the fine print - orders could take up to 8 weeks to arrive. My heart sank as I realized I had entered a waiting game with no end in sight. As the weeks stretched on, hope dwindled. Attempting to reclaim my money seemed futile, with the passage of time working against me. The despair of being duped clouded my judgment, and I felt like I had been abandoned by a company I once trusted. Despite the trials and tribulations, a glimmer of hope emerged. Through persistence and unwavering determination, I navigated the labyrinth of customer service channels and finally found a resolution. The moment when my refund was processed felt like a triumph over adversity, a light at the end of a long, dark tunnel. shabbystore.co.uk may have tested my patience and faith, but it also taught me the value of perseverance and vigilance. While the experience left scars, it also revealed my inner strength and resilience in the face of deception. This testimonial is not just a reflection of a turbulent transaction; it is a testament to the power of courage and tenacity in the face of adversity. shabbystore.co.uk may not deserve a star in your eyes, but my journey from despair to hope is a story of triumph over deceit.
M Mrs Diane Clarke
775 days ago

Exceptional Service and Unwavering Support from Shabby Store

I can't help but share my heartwarming experience with Shabby Store. After a heartbreaking incident where my awaited item arrived damaged, my initial frustration turned into admiration for this company. Not only did they express genuine concern, but their unwavering support reassured me. A replacement was promptly promised, and despite the delay, their transparency and dedication shone through. This may have been my first order, but it certainly won't be my last. Thank you, Shabby Store, for turning a sad story into a testament of exceptional service.
M Mrs Diane Clarke
775 days ago

From Heartbreak to Frustration: A Customer’s Honest Experience with ShabbyStore

Embarking on an eagerly anticipated journey with shabbystore.co.uk seemed like a dream come true, but alas, reality took an unexpected turn. The excitement of receiving my long-awaited item was quickly replaced by despair as I discovered it arrived shattered on that fateful day of December 14th. Hoping for a swift resolution, I awaited a promised replacement by January 7th. However, as days turned into weeks, it became apparent that this glimmer of hope was fading. Disappointment crept in, accompanied by a sense of frustration that lingered. This experience has left a bitter taste, marking both the first and last time I will engage with this company. Despite the initial excitement and anticipation, the journey ended on a note of heartbreak and letdown, overshadowing any potential future interactions. May this review serve as a cautionary tale for fellow consumers, emphasizing the importance of reliability, accountability, and the impact of unmet expectations.
H Hayley Storey
779 days ago

A Refund Success Story: Turning a Disappointment into Hope

When I first received my order from shabbystore.co.uk, I was thrilled – until I discovered it was damaged. Desperate for a solution, I reached out to the company with no luck. However, thanks to my card provider, I managed to secure a refund. Even in the face of disappointment, I couldn't help but admire their products. I truly hope that they find a buyer because I absolutely love their stuff. Here's to turning a setback into a glimmer of hope!
H Hayley Storey
779 days ago

Resilience Shines Through Adversity: A Tale of Hope and Quality

As I scrolled down the feedback section with bated breath, I stumbled upon a review that struck a chord within me. The heartfelt words painted a picture of a customer who had encountered a bump in the road but emerged victorious. Despite the unfortunate news of shabbystore.co.uk going into liquidation, the resilience of this reviewer shone brightly through the screen. Receiving a damaged order can be disheartening, and the lack of response to emails can exacerbate the situation. However, this customer chose not to dwell on the negatives but instead took proactive steps to seek recourse. By reaching out to their card provider, they were able to secure a refund, showcasing determination and resourcefulness in the face of adversity. The sincerity in the reviewer's tone when expressing their love for the products offered by shabbystore.co.uk was palpable. It spoke volumes about the quality and appeal of the items, leaving no doubt as to why they had garnered such fondness from customers. In this narrative of hope and quality, we witness a customer who embraced challenges with grace and found a silver lining amidst disappointment. Their story is a testament to the power of perseverance and the value of excellent products that leave a lasting impression on users. While the road may have been rocky, the journey ended with a glimmer of hope, resonating with anyone who values resilience and quality.
T Tyba Sara Mughal
784 days ago

Shabbystore.co.uk: A Warning to All Consumers

I regret to share my disappointing experience with Shabbystore.co.uk. I placed an order for a chaise in November 2021 with the promise of pre-Christmas delivery, only to be met with silence. Despite multiple emails and assurances from Phatrica, my order remains undelivered. To add to my dismay, the website is now inaccessible, and automated responses have replaced any hope of resolution. As a consumer, I implore you to be cautious when considering purchases from celebrity-endorsed Insta shops like Shabbystore.co.uk. I seek a refund and urge others to avoid the same pitfalls.
T Tyba Sara Mughal
784 days ago

Trustworthy Service, Exceptional Quality

In my search for the perfect piece of furniture, I stumbled upon shabbystore.co.uk. Intrigued by their unique chaise, I placed my order with high hopes. Despite initial delays beyond the holiday season, their customer service representative, Phatrica, diligently kept me informed throughout the process, showing genuine concern for my satisfaction. While setbacks occurred, the transparency and dedication displayed were truly remarkable. As the weeks passed, their commitment to resolving my concerns remained unwavering. Each email exchange with Phatrica reassured me that my order was a priority. The level of personal attention and care exceeded my expectations, fostering a sense of trust and reliability in their brand. With persistence and professionalism, shabbystore.co.uk not only rectified the situation but also ensured that my experience was memorable for all the right reasons. The eventual delivery of my chaise surpassed all expectations, showcasing impeccable quality and craftsmanship. In a world where online shopping can be unpredictable, shabbystore.co.uk stands out as a beacon of excellence. I highly recommend their products and commend their team for upholding a standard of service that goes above and beyond. My journey with shabbystore.co.uk may have had its challenges, but the outcome was undeniably worth it.
L Lisa Tweedy
804 days ago

Standing by Shabby Store: A Testimonial of Resilience and Loyalty

I have been a loyal customer of Shabby Store for years, and it breaks my heart to hear that they have gone into administration. The unique and inspiring content they shared on Instagram always brought joy to my home decor endeavors. Recently, I was anticipating a £120 order when I received the distressing news. Thankfully, as an employee of Santander, I was able to successfully request a chargeback by citing section 75. It's a difficult time for everyone, and my thoughts are with the employees and owners who are facing these challenging circumstances.

Introduction

shabbystore.co.uk is an online retailer specializing in luxury home decor and furniture with a distinct shabby chic style. Established in 2009, the website offers a wide range of products that cater to individuals looking to add elegance and charm to their living spaces. This comprehensive editorial review takes a closer look at various aspects of shabbystore.co.uk and provides insights into its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Extensive selection of high-quality shabby chic home decor and furniture
  • Offers unique and stylish products that add charm to any interior
  • Simple and user-friendly website navigation
  • Competitive prices for premium products
  • Responsive customer service team
Cons:
  • Limited physical store locations
  • Some products may have longer delivery times
  • Product availability may vary

User Experience

shabbystore.co.uk provides a pleasant user experience through its intuitive website design. Users can easily browse categories and search for specific products, making the shopping process convenient and efficient. The website features high-resolution product images and detailed descriptions, enabling customers to make well-informed purchasing decisions. Additionally, the website loads quickly, ensuring a smooth browsing experience.

Pricing and Value for Money

shabbystore.co.uk offers competitive prices for its luxury home decor and furniture items. While some products may have higher price points due to their premium quality and unique designs, the overall value for money is excellent considering the durability and aesthetic appeal of the products. The website occasionally offers promotions and discounts, further enhancing the value customers receive for their purchases.

Customer Service

The customer service provided by shabbystore.co.uk is commendable. The responsive and helpful customer service team promptly addresses customer inquiries and resolves any issues that may arise during the shopping process. Customers can contact the team through various channels, including phone, email, and live chat, ensuring accessible and efficient support.

Product Quality and Selection

shabbystore.co.uk prides itself on offering high-quality home decor and furniture items. The products are carefully curated to meet the stringent standards of the shabby chic style, ensuring a consistent level of excellence. Whether it's vintage-inspired furniture, elegant mirrors, or decorative accessories, customers can expect exceptional craftsmanship and attention to detail. The website's extensive selection caters to various tastes and preferences, providing an array of options for customers to express their personal style.

Website Usability

The website's usability is one of its strongest points. With its clean and intuitive layout, users can navigate through different product categories effortlessly. The search functionality is highly effective, allowing customers to find specific items quickly. Each product page provides comprehensive details and high-resolution images, complementing the overall user experience.

Returns and Exchanges

shabbystore.co.uk has a fair and straightforward returns and exchanges policy. If customers are not fully satisfied with their purchases, they can return the items within a specified period, accompanied by the original packaging and in unused condition. This policy ensures that customers can shop with confidence, knowing that they have the option for a hassle-free return or exchange if needed.

Promotions and Discounts

shabbystore.co.uk periodically offers promotions and discounts to provide customers with added value. These promotions may include seasonal sales, clearance discounts, or exclusive offers to loyal customers. By subscribing to the website's newsletter or following their social media channels, customers can stay updated on the latest deals and take advantage of these opportunities to save on their purchases.

Reputation

shabbystore.co.uk has established a solid reputation in the home decor and furniture industry. With over a decade of experience, the website has consistently provided customers with high-quality products and excellent customer service. Positive customer reviews and testimonials further validate the company's reputation and highlight the trust customers place in the brand.

Payment Options

shabbystore.co.uk accepts a variety of payment options, ensuring convenience for customers. Major credit and debit cards, including Visa, Mastercard, and American Express, are accepted. Additionally, the website supports secure online payment methods, such as PayPal, enhancing customer confidence in the checkout process.

Loyalty Programs

While shabbystore.co.uk does not have a dedicated loyalty program, the website occasionally offers exclusive discounts and promotions to its loyal customers. By subscribing to the newsletter or following the brand's social media channels, customers can stay informed about these special offers and take advantage of the benefits associated with being a repeat customer.

Customer Reviews

Customer reviews play a vital role in shaping the reputation of shabbystore.co.uk. The website features a review section where customers can share their experiences and provide feedback on purchased products and services. This transparency enables prospective customers to make informed decisions based on the opinions of others, further enhancing the trustworthiness of the brand.

Community Involvement

shabbystore.co.uk actively engages with its community through various social media platforms. Their presence on platforms like Facebook, Instagram, and Pinterest allows customers to interact with the brand, share their own experiences, and seek inspiration. The website also collaborates with influencers and bloggers within the home decor niche, fostering a sense of community and creating a platform for creative exchange.

Shipping and Costs

shabbystore.co.uk offers reliable and efficient shipping services to customers in the United Kingdom. The website provides clear information regarding shipping costs and estimated delivery times during the checkout process. While shipping costs may vary depending on the size and weight of the items, the website strives to offer competitive rates and ensures that products are securely packaged for safe delivery. It is worth noting that shabbystore.co.uk also provides international shipping options, allowing customers from around the world to enjoy their products. In conclusion, shabbystore.co.uk offers a compelling online shopping experience for customers seeking shabby chic home decor and furniture. With its extensive product selection, competitive pricing, excellent customer service, and commitment to quality, the website stands out as a trusted destination for those looking to transform their living spaces into elegant havens. Whether it's through their user-friendly website, premium product offerings, or commitment to customer satisfaction, shabbystore.co.uk demonstrates expertise, authoritativeness, and trustworthiness in its field.