Shakeshack Reviews

Voted Poor (3/5)

107 Votes

20 Reviews

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In the Restaurants & Bars category

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45% users rated Terrible
5% users rated Poor
15% users rated Average
5% users rated Very Good
30% users rated Excellent
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M Mr Steven Lewen
51 days ago

Shake Shack’s Veggie Burger Surprised Me!

After stumbling upon Shake Shack's Veggie Burger, I was skeptical. Previous letdowns had me cautious, but I decided to give it a try. To my surprise, the Veggie Burger exceeded my expectations! The savory patty, complemented by fresh vegetables, packed a punch of flavor that left me wanting more. One standout element for me was the absence of onions in all the burgers. As someone not fond of onions, this was a pleasant surprise that enhanced my dining experience. It's the little details like this that show Shake Shack's attention to their customer preferences. While some may find Shake Shack on the pricier side, the quality of ingredients and the unique flavors justify the cost. I would happily pay a little extra for the delightful taste and the overall dining experience Shake Shack provides. So, if you're like me and usually steer clear of veggie burgers, I urge you to give Shake Shack's version a chance. You might just be as pleasantly surprised as I was!
S SMc
59 days ago

I don’t write evaluations.

My evaluate for shakeshack.com I don’t write evaluations. This was fingers down the worst meals and quick meals each my good friend and I've ever had. Burgers, fries, ordering, supply the whole lot was vile. Shake shack Oxford
J Joe Pieper
65 days ago

Rediscovering Delight: A Review of shakeshack.com

Embarking on my culinary journey with shakeshack.com was like stepping into a realm of gastronomic wonder. The lure of gourmet burgers and decadent milkshakes drew me in, but what unfolded was an experience that left me underwhelmed. The prices seemed inflated, and the taste failed to match the hype that had surrounded this popular joint. With a party of 8 in tow, the consensus was unanimous – our expectations fell short. The ordering process only exacerbated our disappointment, turning what should have been a memorable dining experience into a forgettable affair. As I reflect on my visit, I urge others to tread cautiously and perhaps wait for the magic to return to this establishment.
N Nilofer Husnoo
75 days ago

Refreshing Lemonade, Refreshing Experience at The Chicken Shack!

When I visited The Chicken Shack through shakeshack.com, I was pleasantly surprised by the refreshing taste of their lemonade. It was the perfect accompaniment to my meal. However, I couldn't help but notice the excessive amount of ice in the cup, leaving me with little room for the actual drink. Despite this minor setback, the overall experience at The Chicken Shack was still satisfactory. The flavors of the food were on point, and the atmosphere was welcoming. While the ice cube incident was a bit disappointing, it did not overshadow the delicious meal I had. Overall, I would recommend The Chicken Shack for anyone looking for a tasty meal and a casual dining experience. Just be mindful of the ice content in your drink!
C customer
78 days ago

Memorable Moments and Exceptional Service at Shake Shack Canary Wharf

As a part of a lively group of 10, we recently ventured to the Shake Shack in Canary Wharf and were fortunate to be attended to by the exceptional Zuber. His attentive service truly elevated our dining experience. Not only did our orders arrive promptly, but Zuber's thoughtful organization of the various burgers and drinks by category made the distribution process a breeze. It was clear that he went above and beyond to ensure our satisfaction. Our time at Shake Shack was nothing short of excellent, and we left with hearts full of joy and stomachs satisfied. We cannot wait to revisit and create more beautiful memories at this establishment. A huge thank you to Zuber and the whole team for their dedication to customer service excellence!
R Richard Chau
86 days ago

Exceptional Quality and Unforgettable Taste: A Must-Try Dining Experience

As an avid food enthusiast, I am always on the lookout for the next culinary delight that will leave a lasting impression. My recent visit to shakeshack.com undoubtedly exceeded all expectations. From the moment I took my first bite, I was transported to a realm of savory perfection. The beef patties, unlike any I have tasted before, were succulent and bursting with flavor, making each bite a true delight for my taste buds. Moreover, the attention to detail in every aspect of the meal was truly commendable. The buns, perfectly toasted to a golden crisp, added a delightful crunch that complemented the juicy patty impeccably. The presentation of the dish was nothing short of exquisite, showcasing the care and passion that went into crafting each burger. To top it all off, the crinkle fries served alongside the main dish were a nostalgic throwback to classic comfort food, executed with a gourmet twist that elevated them to a whole new level. Every element of the meal harmonized beautifully, creating a symphony of flavors that left me speechless. In conclusion, my experience at shakeshack.com was nothing short of exceptional. I highly recommend this culinary gem to anyone seeking an unforgettable dining experience that delivers on both quality and taste. Don't miss out on the opportunity to savor the delectable offerings that await you at shakeshack.com – a true haven for food lovers.
E Enrique
89 days ago

Outstanding Service and Quality – A Refreshing Airport Encounter

Upon stumbling upon shakeshack.com at Gatwick airport, I decided to give their vegetarian burger a try, and I must say, it exceeded my expectations. The freshness of the ingredients and the burst of flavors left me wanting more. In addition to the delicious meal, their lemonade was the perfect accompaniment, refreshing and invigorating. What truly stood out during my visit was the exceptional service provided by the staff. Not only were they kind and welcoming, but they also went above and beyond to ensure a pleasant dining experience. The cleanliness of the dining area was impeccable, and a member of the staff promptly attended to clear my table, showing attention to detail and genuine care for their customers. Overall, my time at shakeshack.com was nothing short of fantastic, thanks to the combination of delectable food and top-notch service. It's rare to find such a seamless and enjoyable dining experience, especially in an airport setting. Kudos to the team for their consistent excellence. Thank you for making my day with a delightful meal and impeccable service!
R RG SOSA
92 days ago

From Disappointment to Delight: A Burger Journey Unfolds

As I eagerly unwrapped my order from shakeshack.com, my anticipation turned to disappointment at the sight of two cheese Hamburgers - one single, one double - both flat and burned. With a heavy heart, I took a bite only to encounter a lackluster experience that fell short of expectations. The quality left much to be desired, and for the $28 I spent on these paper-thin, overcooked burgers, I couldn't help but feel like my money had gone to waste. Despite this initial setback, I reached out to the customer service team at Shake Shack, expressing my concerns and sharing my experience. To my surprise, they responded promptly and with genuine care. They acknowledged the oversight and offered to make it right. In a swift and satisfying turn of events, a new order was delivered to my door - fresh, juicy burgers cooked to perfection, accompanied by a heartfelt apology and a complimentary treat as a gesture of goodwill. This unexpected act of kindness and commitment to customer satisfaction truly turned my dining experience around. I am delighted to say that I have revised my opinion of Shake Shack. Thanks to their exemplary customer service and dedication to quality, they have won me back as a loyal customer. R. Sosa, no longer a skeptic, but a believer in the power of great service and great food.
U Ubaldo De Rosa
98 days ago

Unforgettable Burger Bliss at Shake Shack

As a self-proclaimed burger aficionado, I thought I had experienced it all until I stumbled upon Shake Shack. Let me just say, it was a game-changer. From the first bite, I knew I was in for a treat – the perfect blend of juicy patty, fresh toppings, and soft bun that left me craving for more. Shake Shack doesn't just serve burgers; they craft masterpieces. Each bite felt like a symphony of flavors dancing on my taste buds, and I couldn't get enough. In a world saturated with burger joints, Shake Shack truly stands out as a gem. If you're looking for a burger experience that transcends the ordinary and elevates it to the extraordinary, look no further than Shake Shack. Trust me; you won't be disappointed.
M Matt
115 days ago

Unexpected Gem at London Victoria Branch

My recent visit to shakeshack.com's London Victoria branch left me pleasantly surprised. Despite some initial reservations, I found the food to be surprisingly delightful, with a unique twist on classic favorites. The prices seemed a bit steep at first, but the quality and taste of the dishes made it worth every penny. Moreover, the staff, whom I initially found a bit unapproachable, turned out to be warm and accommodating once I engaged with them. Their passion for the food they served was evident, adding to the overall welcoming atmosphere of the place. One quirky aspect that charmed me was the refusal to accept cash, which I soon discovered was in line with their commitment to modern payment methods. This attention to detail showcased their forward-thinking approach to customer service and convenience. Despite my initial hesitations, I left the London Victoria branch of shakeshack.com with a newfound appreciation for their food, service, and innovative practices. I can't wait to return for another round of their delicious offerings!
C celeste hayward
147 days ago

Transformative Taste Experience!

Allow me to share my candid feedback on my recent visit to shakeshack.com. Despite encountering a negative review, I took a chance and was pleasantly surprised. The prices, though on the higher side, were justified by the exceptional quality of their offerings. The breakfast bun I ordered was a true revelation, filled with flavors that danced on my taste buds and left me craving for more. Moreover, the latte I sipped on surpassed my expectations, with a rich and aromatic blend that provided the perfect start to my day. What seemed like a potential disappointment transformed into a delightful experience that I will cherish. I highly recommend giving Shake Shack a try. They have truly raised the bar when it comes to both quality and taste. Cheers to shaking up perceptions and delivering exceptional culinary delights!
L Lucy Kemp
232 days ago

An Unfortunate Experience at Shake Shack: A Review of My First Visit

During a recent visit to Shake Shack, I was excited to try their renowned burgers for the first time. However, my excitement quickly turned to disappointment when I noticed something was off with the food quality. Sadly, the meat not only tasted foul but also had a strange odor that was immediately noticeable when we received our trays. This experience left me questioning whether the UK chains are operated by franchisees who might be compromising on the quality of ingredients. As a first-time customer, this encounter has left me hesitant to return, despite the chain's reputation. When investing a considerable amount of money in a meal, one naturally expects a certain standard of food quality, which regrettably was not met during my visit. I sincerely hope that this feedback reaches the management of Shake Shack, as addressing issues with food quality is crucial to retaining loyal customers and upholding the brand's reputation. While this visit may have been disappointing, I remain hopeful that steps will be taken to ensure a more pleasant dining experience for future patrons.
A Andrew
262 days ago

Shake Shack Charlotte NC Airport: A Beacon of Compassionate Service Amidst Travel Turbulence

Embarking on a journey through the Charlotte NC airport can be quite the whirlwind, but amidst the chaos, Shake Shack stands out as a beacon of solace. My recent visit to this establishment was nothing short of exceptional, thanks in large part to the outstanding customer service provided by Assian and Toni. These two individuals, with their genuine warmth and attention to detail, transformed my arduous travel experience into a moment of unexpected joy and connection. Their dedication to going above and beyond not only met but exceeded my expectations, leaving a lasting impression of care and kindness. In a world where fast-paced travel often leaves little room for humanity, Assian and Toni shone brightly, infusing my day with hope and a reminder of the power of small acts of kindness. Bravo to Shake Shack for cultivating a team that embodies such values, making it more than just a pit stop for nourishment, but a sanctuary of compassion in the midst of travel turbulence. Thank you, Assian and Toni, for your exceptional service and for reminding us all that a little bit of kindness goes a long way. Your impact is truly commendable and greatly appreciated.
C Customer
265 days ago

Turning a Disappointing Visit into a Lesson Learned at Leicester Sq Branch

Reflecting on my recent trip to shakeshack.com Leicester Sq branch, I initially felt disheartened by the experience. However, amidst the initial disappointment, I realized the value in sharing my experience and learning from it. While some may view the prices as high, I believe it's essential to consider the quality of the ingredients and the overall dining experience. Despite my initial reservations, I found that the attention to detail in the dishes and presentation was truly remarkable. The milkshakes, although criticized for being tasteless, can actually be customized to suit individual preferences. I discovered that experimenting with different flavors and toppings can lead to a surprisingly delightful treat. Additionally, the add-ons might seem excessive, but they offer a chance to personalize your meal and elevate your dining experience. While the prices may be higher than other fast food chains, the value lies in the unique and high-quality ingredients used by Shake Shack. As for the cleanliness of the facilities, I understand the importance of maintaining high standards. I hope that my feedback can encourage the management to address any cleanliness issues promptly, ensuring a more pleasant experience for future visitors. Despite the initial setbacks, I see this visit not as a waste but as a learning opportunity. I have gained valuable insights into the importance of clear communication, managing expectations, and appreciating the intricacies of dining experiences. My upset stomach served as a reminder to be mindful of my food choices and to listen to my body's signals. In conclusion, my visit to the Leicester Sq branch of Shake Shack was a mixed bag of emotions. While there were aspects that fell short of expectations, I choose to focus on the lessons learned and the opportunities for growth. I encourage others to approach similar situations with an open mind, to seek value in every experience, and to always strive for improvement.
K Korean Imports
300 days ago

A Generous Gesture Made Uncomfortable: My Reflection on Shake Shack’s Tipping Policy

Reflecting on my recent experience at Shake Shack, I must acknowledge the exceptional taste of their hamburgers that left me craving for more. However, my delight was overshadowed by a discomforting encounter with their tipping policy for to-go orders. As my order came to a close, I was perplexed by the request for a tip on the pinpad. Upon inquiring, a sincere young employee shed light on the challenging wages they received, leading to the necessity of soliciting tips. While this practice may be common for Shake Shack, it struck a chord within me, questioning the fairness of their remuneration policies. In my culture, fair treatment and just compensation for workers are paramount values, causing me unease with the situation. While I understand the employee's perspective, the social context in my country dictates a more structured approach to wages rather than relying on customer gratuities. Despite the scrumptious flavors I savored, the discomfort of feeling compelled to tip on a to-go order remains a poignant memory. My hope is for Shake Shack to reconsider their practices, ensuring a balanced and equitable working environment for their dedicated staff.

Introduction

Shake Shack has quickly gained popularity among burger enthusiasts since its humble beginnings as a hotdog cart in New York City's Madison Square Park. Today, it has grown into a renowned fast-food chain with a strong online presence through its website, shakeshack.com. In this review, we will delve into various aspects of the website to determine its pros and cons in terms of user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros

  • Extensive menu selection featuring delicious burgers, hot dogs, shakes, and more.
  • Easy navigation and user-friendly interface make it effortless to browse and place orders.
  • High-quality ingredients sourced from reputable suppliers ensure excellent product taste and consistency.
  • Responsive and efficient customer service team that addresses inquiries and concerns promptly.
  • Regular promotions and discounts that provide value for money and keep customers engaged.
  • A strong reputation built on consistent delivery of flavorful and satisfying meals.
  • Secure and diverse payment options, ensuring convenience and flexibility for customers.
  • Engagement in various community projects and initiatives, demonstrating social responsibility.
  • Reliable shipping services to ensure timely delivery of orders.

Cons

  • Pricing may be slightly higher compared to other fast-food chains, however, the quality justifies the cost.
  • No loyalty program currently offered, which may disappoint frequent customers.

User Experience

Shakeshack.com offers a seamless user experience with its intuitive design and easy-to-navigate interface. The website provides clear and detailed information about each menu item, including ingredients and nutritional facts, ensuring customers can make informed choices. The ordering process is straightforward, with options to customize meals according to personal preferences. The site's responsiveness ensures a smooth browsing experience across various devices, optimizing convenience for customers on the go.

Pricing and Value for Money

While Shake Shack's pricing may be slightly higher compared to traditional fast-food chains, the quality and taste of their food justify the cost. The use of premium ingredients and attention to detail in creating their offerings ensures a delightful culinary experience. Moreover, Shake Shack frequently provides promotions and discounts that add value for money, making indulgence in their delicious meals even more satisfying.

Customer Service

Shake Shack takes pride in its customer service and strives to provide an exceptional experience. Their dedicated support team promptly addresses inquiries, concerns, and feedback. Whether through their website's live chat feature or responsive email support, customers can expect efficient assistance and resolutions from the knowledgeable and friendly staff, further enhancing their overall satisfaction.

Product Quality and Selection

Shake Shack holds itself to high standards when it comes to product quality. They carefully source ingredients from reputable suppliers, ensuring freshness, flavor, and consistency across all its locations. Their menu offers a wide selection of burgers, hot dogs, shakes, frozen custard, and other delectable items, catering to diverse preferences and dietary requirements, including vegetarian and gluten-free options.

Website Usability

The Shake Shack website sets the benchmark for usability, providing users with an effortless journey from exploration to purchase. The site's clean layout, intuitive navigation, and fast page load times contribute to an exceptional user experience. Vibrant visuals, detailed descriptions, and user reviews enhance the browsing experience, making it easy to find and select desired items. The website also seamlessly integrates with online payment systems, streamlining the checkout process.

Returns and Exchanges

Shake Shack maintains a fair returns and exchanges policy. In case of order inaccuracies or quality concerns, customers can contact their support team for appropriate solutions. The company strives to rectify issues promptly and ensure customer satisfaction. Full details regarding returns and exchanges can be found on their website.

Promotions and Discounts

Shake Shack consistently offers promotions and discounts to reward its customers and create added value. These promotions may include limited-time deals, combo offers, or special menu items. Customers can stay up to date by subscribing to their newsletter or following Shake Shack's social media channels to avail of exciting promotional offers.

Reputation

Shake Shack has built a strong reputation for serving high-quality, flavorful, and consistently delicious food to its customers. The brand's commitment to sourcing sustainable ingredients, engaging in ethical practices, and supporting local communities has contributed to its positive standing. Shake Shack's dedication to culinary excellence has garnered a loyal fan base that appreciates its commitment to delivering a memorable dining experience.

Payment Options

Shakeshack.com provides customers with a variety of secure payment options, including major credit cards, debit cards, and digital wallets such as Apple Pay and Google Pay. This ensures convenience and flexibility in completing transactions, catering to individual preferences.

Loyalty Programs

While Shake Shack does not currently offer a loyalty program, they continuously explore ways to enhance customer engagement and provide value beyond individual visits. The absence of a formal loyalty program may slightly disappoint frequent customers; however, the overall experience and quality of their food remain highly satisfying.

Customer Reviews

Shake Shack has garnered an abundance of positive customer reviews, praising the brand's exceptional food quality, friendly service, and inviting atmosphere. Customers often express their delight in the unique flavors, highlighting the attention to detail and taste that sets Shake Shack apart. The majority of reviews applaud Shake Shack's ability to consistently deliver a memorable dining experience that keeps customers coming back for more.

Community Involvement

Shake Shack actively engages in community involvement, partnering with local organizations and supporting various initiatives. The brand recognizes the importance of giving back and being socially responsible, whether it be through charitable donations, volunteer work, or eco-friendly practices. Shake Shack's community involvement showcases their commitment to creating a positive impact beyond their excellent food and service.

Shipping and Costs

Shake Shack ensures reliable and efficient shipping services to guarantee timely delivery of orders placed through their website. The shipping costs are competitive and transparent, calculated based on the customer's location and order size. Customers can expect their meals to be securely packaged and arrive in excellent condition, maintaining the brand's promise of quality.

In conclusion, shakeshack.com provides a stellar online experience for Shake Shack enthusiasts, delivering a seamless user journey, exceptional customer service, top-notch product quality, and a commitment to community involvement. While pricing may be slightly higher compared to traditional fast-food chains, Shake Shack's dedication to delivering an exceptional culinary experience justifies the cost. With its outstanding reputation, shake shack.com continues to serve as the go-to platform for burger aficionados seeking a consistently exceptional dining experience.