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5% users rated Poor
5% users rated Average
0% users rated Very Good
36% users rated Excellent
Turning a Negative Experience into a Positive Review
As someone who recently dined at Shangri-la restaurant in Makati, I understand the importance of sharing my experience with others. Despite the unfortunate incident of my friend's belongings being stolen during our visit, I believe in highlighting the positive aspects of customer service in the aftermath. Upon discovering the theft, the hotel staff's response was not as prompt as we had hoped. However, after reviewing the CCTV footage, they were able to track the perpetrator's actions, even though the items had already left the premises. The hotel's cooperation with the authorities in pursuing the case further demonstrates their commitment to addressing such incidents. While the initial setback of the theft was disheartening, the subsequent response from the hotel team, their cooperation with the authorities, and their dedication to resolving the issue have left a lasting impression on me. It is a testament to the hotel's integrity and commitment to ensuring the safety and well-being of their guests. I would encourage future patrons to remain vigilant of their belongings, as unfortunate events can happen anywhere. However, I also commend the hotel for their efforts in addressing the situation and their willingness to cooperate with the necessary authorities. Thank you to the hotel staff for their diligence and assistance in navigating through this challenging experience.Above and Beyond: A Heartfelt Review of Shangri-La Makati
Visiting Shangri-La in Makati, Philippines, was an event I had looked forward to with great anticipation. As my friends and I arrived, excitement filled the air as we were some of the first guests to indulge in the lunch buffet. However, our joy was soon overshadowed by an unfortunate incident. Amidst savoring the delicious spread, my friend's bag and phone were stolen from our table. The speed at which this happened was alarming, and despite our immediate concerns, the hotel's response left much to be desired. The staff's delay in reviewing the CCTV footage allowed the culprits to slip away unnoticed, leaving us feeling vulnerable and disheartened. In moments of distress, the true character of a hospitality establishment is revealed. Sadly, Shangri-La fell short in assisting us with the losses incurred. Despite our appeals, they expressed their inability to compensate for the stolen items, pushing us to seek recourse through legal channels. This experience has left an indelible mark on me, reminding me of the importance of security and diligence in serving guests. While I hope that the authorities can provide justice in this matter, I urge future visitors to exercise caution when patronizing this esteemed establishment. Above all, let this serve as a reminder to hotels everywhere to prioritize guest safety and well-being above all else. A reputation built on trust and care for patrons is far more valuable than any luxury offering.Shangri-La Stood Silent in Our Time of Need
Embarking on a journey fueled by wanderlust, Shangri-La was our beacon of luxury and comfort. With each stay, we not only explored new destinations but also cherished the rewards that came with loyalty. As we eagerly anticipated reaching the prestigious diamond level, life took an unexpected turn with the war in Ukraine, halting our travels for the past two years. In a heartfelt plea to Shangri-La's customer service, we shared our story, hoping for understanding and compassion during these challenging times. To our dismay, instead of a helping hand, all our hard-earned achievements were wiped clean without a second thought. The request for a mere extension on the expiration of our points and membership level fell on deaf ears. While we remain hopeful for brighter days ahead, the shadow of this disappointing experience looms large. The once-beloved Shangri-La, now tainted by indifference when we needed support the most. As we look towards the horizon, our path forward no longer includes the name Shangri-La; a harsh truth borne from a time when they chose to stay silent in our hour of need.Unmatched Prices and Service Quality: A True Story from a Disappointed Guest
My experience at Shangri-La London Hotel left me deeply disappointed and frustrated. Despite the exorbitant prices, the quality of service and amenities simply did not measure up to my expectations. Numerous issues tarnished my stay, such as being provided with reused bottled water while being charged an exorbitant 10 pounds for a single bottle of original water. Witnessing cleaners without gloves, wiping multiple surfaces with the same dirty towel, and even receiving mismatched old slippers further compounded my dismay. Additionally, the deteriorating paint and cramped room only added to the feeling of entering a subpar establishment despite the hefty price tag. On top of that, the famous afternoon tea failed to impress, offering only a limited selection of high-sugar, chocolate items. However, the one redeeming quality was the breathtaking view of London from my room, which I must commend. My warning to fellow travelers is to exercise caution when the hotel offers room upgrades, as I fell victim to this and received a subpar experience. Despite these grievances, I feel compelled to mention Jasmine and Stefan Mueller, two outstanding managers who diligently worked to address guests' concerns. Their exceptional efforts deserve recognition and gratitude.An Exquisite Blend of Views and Concerns: Unveiling My Experience at Shangri-La London
Upon booking a stay at Shangri-La London, a mix of excitement and anticipation filled my heart. However, what unraveled during my time at this establishment left me grappling with conflicting emotions. The juxtaposition of luxury pricing and service delivery was stark, to say the least. As I stepped into the opulent confines of Shangri-La London, the scenic night vistas of London's skyline from my room welcomed me with open arms, earning a well-deserved nod of appreciation. The breathtaking views indeed painted a mesmerizing picture of the city below, garnering my instant approval. Yet, amidst these picturesque views, a series of unsettling experiences unfolded. The incongruity between the extravagant price tag and the quality of service provided left me bewildered. The sight of canned water being passed off as a premium offering, the unsettling hygiene practices observed, and the subpar room standards revealed a troubling underbelly beneath the veneer of luxury. Moreover, the exorbitant cost of $1200-$1300 per day sans breakfast, coupled with a lackluster afternoon tea selection, failed to meet the high expectations set by the brand. These discrepancies underscored a disconnect between the lavish pricing and the perceived value of the services rendered. However, amidst these challenges, two shining stars emerged in the form of Jasmine and Stefan Mueller, the exceptional managers at Shangri-La. With unwavering dedication and impeccable problem-solving skills, they went above and beyond to address any concerns and ensure a comfortable stay. Their commendable efforts shone bright in an otherwise murky experience, offering a glimmer of hope amidst the shadows. In conclusion, my stay at Shangri-La London was a tapestry woven with contrasting threads of awe-inspiring beauty and disappointing discrepancies. While the allure of London's nocturnal skyline cast a spell on me, the service standards and pricing strategy warrant a critical reevaluation. As I bid adieu to Shangri-La London, my reflections oscillate between admiration for the remarkable views and a call for enhanced service quality commensurate with the luxury stature of the establishment.A Memorable Stay at Shangri-La Dubai: Exceptional Service and Unforgettable Hospitality
I cannot express enough gratitude for the exceptional experience my family and I had during our recent week-long stay at Shangri-La Dubai. This marked our third visit to the hotel, and once again, we were greeted with open arms and impeccable service. From the moment we arrived, it was evident that the Shangri-La Dubai is truly a cut above the rest. The hotel itself exudes cleanliness and elegance, and the housekeeping team ensured that every detail was carefully attended to throughout our stay. What truly sets this hotel apart, however, is its outstanding staff. The entire team, from management to the dedicated individuals at the Lounge, went above and beyond to make our stay nothing short of extraordinary. We were treated to a delightful array of services, from a sumptuous breakfast to indulgent afternoon tea and cocktails, all accompanied by delightful finger foods and an impressive selection of non-alcoholic beverages. I must highlight the exceptional individuals who made our stay truly remarkable. Raj Nandini stands out as a beacon of hospitality, consistently going the extra mile to ensure the comfort and happiness of guests. Her proactive approach, excellent communication skills, and humble demeanor left a lasting impression on us. It's individuals like her who elevate the guest experience to new heights. Similarly, Kopila Rai deserves special recognition for her unwavering dedication to providing top-notch service. Her attentive care and genuine efforts to make us feel valued did not go unnoticed, and we truly appreciate the lasting impact she had on our overall experience. As we eagerly anticipate our next visit, I am compelled to extend my heartfelt thanks to the entire Shangri-La family for consistently creating memorable stays for their guests. It's rare to find such a perfect blend of luxury, warmth, and genuine care, and I can confidently say that Shangri-La Dubai has set a new standard for hospitality excellence.Experience Luxury and Hospitality at Its Finest – Shangri-La Dubai Review
Stepping into the world of Shangri-La Dubai is like entering a realm of pure opulence and warmth. Our recent week-long stay marked our third visit to this exquisite hotel, and each time, we were greeted with unparalleled hospitality and impeccable cleanliness. Compared to numerous other hotels we've explored across Dubai, Shangri-La stands out for its prime location, top-notch service, and exceptional staff who proactively address any concerns. The Lounge, a haven of indulgence, spoiled us with a showcase of delights - from sumptuous breakfast spreads to elegant afternoon teas and delightful cocktail hours, complemented by finger food and a variety of non-alcoholic beverages available throughout the day. It's a true gem within an already sparkling establishment. However, what truly sets Shangri-La apart is its outstanding staff. Raj Nandini, a shining star among stars, epitomizes dedication and professionalism. Her unwavering commitment to guest satisfaction, coupled with her excellent communication skills and genuine humility, left an indelible mark on our experience. Her efforts deserve the highest commendation, as she truly embodies the essence of exceptional service. Equally deserving of praise is Kopila Rai, whose exceptional attention to detail and unwavering commitment to providing a personalized experience elevated each moment of our stay. Her dedication to ensuring our comfort and satisfaction did not go unnoticed and significantly enhanced our overall impression of the hotel. As we eagerly anticipate our next visit, we extend our heartfelt gratitude to the entire Shangri-La team for consistently creating unforgettable memories for us. Your dedication to excellence and unwavering commitment to guest satisfaction sets a benchmark for luxury hospitality that is truly unparalleled. Thank you for making each stay a memorable one - we can't wait to return!A Remarkable Experience at Shangri La Sydney: A Defining Moment
My recent stay at Shangri La Sydney left me utterly disappointed. From the moment we arrived, we were met with impatience and indifference from the concierge, who seemed more interested in rushing us out of the car than assisting with our luggage. The experience only worsened when we dined at the altitude restaurant, where the quality of the food was abysmal. To add insult to injury, the restaurant manager's unprofessional and discriminatory behavior was a stark reminder of the lack of customer service. To make matters worse, the handling of our billing concerns was a complete debacle. False promises and unauthorized charges on our credit card left us feeling exploited and unheard. Despite numerous attempts, the duty manager's refusal to address the situation exemplified the utter disregard for guest satisfaction. In the wake of this ordeal, I have taken necessary action by filing complaints with relevant authorities and my bank. This appalling treatment will not go unnoticed, as I am fully committed to seeking justice and preventing others from enduring similar mistreatment. My determination to address these injustices extends to sharing my story with the broader community through media platforms. My fervent hope is that my experience serves as a cautionary tale, prompting the establishment to reassess its practices and uphold the integrity and respect that every guest deserves. Shangri La Sydney has left me with no choice but to pursue this matter rigorously until it is rightly resolved.Exceeding Expectations: A Genuine Testimonial for Shangri-La Sydney
My recent experience at Shangri-La Sydney surpassed all my expectations! From the moment we arrived, the staff welcomed us with warm smiles and genuine hospitality. The concierge was not only helpful but also patient, allowing us to unload our luggage at our own pace. It set the tone for a fantastic stay. During dinner at Altitude Restaurant, I was blown away by the exquisite dishes and impeccable service. The flavors were divine, leaving me wanting more with each bite. The manager went above and beyond to ensure our dining experience was nothing short of perfection, showcasing true professionalism and attentiveness. The attention to detail didn't stop there – the room was immaculate, and the amenities exceeded my expectations. The filtered water in the fridge was a delightful touch, demonstrating their commitment to guest satisfaction. As we checked out, the reservations team addressed our concerns promptly and even went a step further by compensating us for any inconveniences we experienced during our stay. Their transparency and willingness to rectify any issues spoke volumes about their dedication to guest happiness. In a world where customer service can sometimes fall short, Shangri-La Sydney shone brightly with their exceptional service and commitment to excellence. I left feeling valued as a guest and eager to return for another memorable stay. Thank you, Shangri-La Sydney, for going above and beyond to create a truly unforgettable experience. I can't wait to visit again and enjoy the outstanding hospitality you consistently provide.A Breathtaking Experience at Shangri-La
As a traveler who appreciates the finer things in life, I recently had the pleasure of staying at Shangri-La for two nights, and I can confidently say that it was an experience that exceeded all expectations. Upon arrival, my companions and I were greeted with a remarkable city view room that overlooked St Paul's Cathedral and other iconic landmarks. The view was simply breathtaking and set the tone for an unforgettable stay. The hotel's 52nd-floor pool and sauna continued to impress, offering not only top-notch facilities but also stunning views that added an extra layer of luxury to our experience. The culinary offerings were equally impressive. The breakfast spread was a delightful mix of hot and cold items, fruits, and pastries, catering to varied tastes and preferences. It was a refreshing way to start each day of our stay. However, what truly set Shangri-La apart was its exceptional staff. From the duty manager, Tylor, to the reception team, especially Jasmine and Andzelika, as well as the attentive pool attendant, every interaction was filled with warmth and a genuine desire to ensure our comfort and satisfaction. Their dedication and personalized service truly made our stay memorable and left a lasting impression. In hindsight, my time at Shangri-La was not just about luxurious accommodations and breathtaking views; it was an immersive experience made unforgettable by the genuine care and attention of the staff. It's safe to say that I'm eager to return to Shangri-La for another remarkable stay.A Magical Stay at Shangri-La: Thanks to a Stellar Team
Nestled in the heart of the city, our two nights at Shangri-La were nothing short of enchanting. From the moment we stepped foot into the hotel, we were enveloped in warmth and hospitality that left a lasting impression. Our room, with its panoramic city view overlooking iconic landmarks, felt like a dream come true. Waking up to the sight of St Paul’s Cathedral outside our window was a breathtaking experience that we will cherish forever. The 52nd-floor pool and sauna offered more than just relaxation; they provided a unique perspective of the city skyline, making each moment truly unforgettable. The delectable breakfast spread, featuring a delightful array of cold cuts, hot dishes, fresh fruits, and pastries, was the perfect start to our days. Yet, what truly sets Shangri-La apart is its exceptional team. From the gracious duty manager, Tylor, to the attentive reception staff including Jasmine and Andzelika, and the friendly pool attendant, every interaction was infused with genuine care and professionalism. To the entire staff at Shangri-La, your dedication and warmth made our stay beyond special. Thank you for creating memories that we will hold dear to our hearts. ❤️Shangri-La Hambantota: A Tranquil Escape Perfect for Cow’s Milk Lovers
I recently had the pleasure of staying at Shangri-La Hambantota in Sri Lanka, and it was truly a breathtaking experience. The serene atmosphere and impeccable service immediately swept me off my feet. However, as a vegan, I do wish they offered non-dairy alternatives. Despite this, the breathtaking views, luxurious amenities, and warm hospitality made every moment unforgettable. If you're a cow's milk enthusiast, this is the perfect retreat for you. The stunning beauty of Hambantota paired with Shangri-La's hospitality is a match made in paradise.Embracing Tradition at Shangri-La Hambantota: A Vegan’s Note
Venturing to Shangri-La Hambantota in the beautiful land of Sri Lanka, I found myself immersed in a rich tapestry of culture and tradition. However, as a vegan, my culinary journey hit a roadblock when I realized that dairy alternatives were not readily available on the menu. Despite my initial apprehension, the warm hospitality and dedication of the staff at Shangri-La Hambantota shone through. Although the menu primarily featured cow's milk, the chefs went above and beyond to accommodate my dietary preferences. They crafted delectable dishes using local ingredients, showcasing the vibrant flavors of Sri Lankan cuisine in innovative and vegan-friendly ways. Through this experience, I learned that true hospitality transcends culinary boundaries. The genuine effort and creativity displayed by the team at Shangri-La Hambantota touched my heart and transformed my dining experience into a true culinary adventure. As a vegan traveler, I left Shangri-La Hambantota not only with a satisfied palate but also with a deep appreciation for the cultural nuances that define this enchanting destination. For fellow vegan travelers, I recommend embracing the spirit of openness and communication when dining at Shangri-La Hambantota. By engaging with the chefs and staff, you may just uncover a culinary world that celebrates tradition while honoring individual dietary choices.Shangri-La: Where Luxury Meets Perfection
As a frequent guest at the Shangri-La hotel, I can confidently say that my experiences have surpassed all expectations. The impeccable service, elegant ambiance, and attention to detail have truly set this hotel apart. Amidst the stunning decor and luxurious amenities, every stay has been nothing short of exceptional. From the warm welcome at the door to the indulgent comfort of the rooms, every moment exudes opulence. It's baffling to hear any less than stellar reviews, as my time at Shangri-La has consistently been a perfect getaway. I cannot recommend this exquisite hotel highly enough.Unforgettable Memories at Shangri-La Hotel: A Haven of Excellence
Nestled in the heart of luxury, the Shangri-La hotel is a sanctuary that never fails to amaze. As a frequent guest, I have been fortunate enough to bask in its unparalleled grandeur on multiple occasions, and each visit has left an indelible mark on my heart. From the moment I stepped into the lavish lobby, I was enveloped in a world of sophistication and charm. The impeccable service, exquisite decor, and attention to detail never cease to amaze me. The staff's warm greetings and genuine smiles always make me feel like a cherished guest, rather than just a visitor. Every room at the Shangri-La is a cocoon of comfort and luxury, offering a serene retreat after a day of exploration. The plush amenities, elegant furnishings, and breathtaking views create a sense of tranquility that is simply unmatched. The attention to cleanliness and hygiene further reassures me of the hotel's commitment to excellence. Dining at the Shangri-La is a gourmet experience like no other. The diverse culinary offerings cater to every palate, tantalizing taste buds with a symphony of flavors. Whether indulging in a sumptuous buffet breakfast or savoring a delectable dinner at one of the hotel's acclaimed restaurants, every meal is a culinary masterpiece. Despite hearing occasional negative feedback, my personal encounters at the Shangri-La have consistently exceeded my expectations. The hotel's dedication to providing an exceptional guest experience is evident in every interaction, ensuring that each stay is nothing short of magical. In conclusion, the Shangri-La hotel has truly become my home away from home—a place where luxury meets warmth, and every moment is a cherished memory. I wholeheartedly recommend this beacon of hospitality to anyone seeking an unforgettable stay amidst unparalleled elegance.No Results Found
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{{{reviewBody}}}Introduction
Shangri-La is a well-known luxury hotel chain that offers exquisite accommodations and exceptional service to travelers worldwide. With a global presence, their website, Shangri-La.com, serves as a hub for customers to explore their hotels and make bookings. In this editorial review, we will delve into various aspects of the website, providing insights into its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros
- Extensive collection of luxury hotels and resorts worldwide.
- High-quality and visually appealing website design.
- User-friendly interface that facilitates easy navigation.
- Transparent pricing with detailed information about room rates and additional charges.
- Robust customer support and efficient assistance.
- Secure online payment options for seamless transactions.
- Well-regarded loyalty program providing exclusive benefits for frequent guests.
- Positive reputation for impeccable service and hospitality.
Cons
- Occasional availability issues, especially during peak travel seasons.
- Limited options for budget-conscious travelers.
- Website may require further optimization for optimal performance on mobile devices.
User Experience
Shangri-La.com delivers a seamless user experience, ensuring that customers can effortlessly explore their hotel options. The website's intuitive interface allows users to search for accommodations by destination, date, and preferences, guiding them through the booking process. With detailed descriptions, high-resolution images, and virtual tours of the hotels, users can make informed decisions before proceeding to reservations. The site's fast loading speed and well-organized content contribute to a pleasant overall user experience.
Pricing and Value for Money
Shangri-La provides a range of accommodation options catering to different budgets. While their luxury offerings come at a premium, the experience and services delivered justify the cost. The website presents transparent pricing, clearly indicating room rates, taxes, and additional charges. Customers can evaluate the value for money based on the facilities, location, and amenities provided by each hotel, ensuring they make well-informed decisions. Additionally, the occasional promotions and package deals offered by Shangri-La increase the overall value proposition.
Customer Service
Shangri-La boasts exceptional customer service, which is seamlessly integrated into their website experience. Their well-trained staff is readily available to assist customers throughout the booking process and promptly addresses any queries or concerns. With multiple communication channels such as live chat, email, and phone support, customers can easily access the assistance they need. The website also provides comprehensive FAQs and relevant contact information, further enhancing the customer service experience.
Product Quality and Selection
Shangri-La maintains a reputation for delivering exceptional product quality across their hotels and resorts worldwide. Each property exudes luxury and is consistently reviewed for its service standards and amenities. The selection of hotels caters to various travel preferences, from city center locations to serene beachfront retreats. Whether customers seek a business hotel or a romantic getaway, Shangri-La offers a diverse range of properties that meet the highest standards of quality.
Website Usability
Shangri-La.com's website design and architecture reflect a commitment to usability. The intuitive navigation interface enables users to swiftly find and compare hotel options based on their requirements. The search filters allow users to refine their selections, considering factors like location, facilities, and rates. Additionally, the website is optimized for desktop usage, although further enhancements could optimize its performance on mobile devices.
Returns and Exchanges
While Shangri-La.com primarily facilitates hotel bookings, it also enables customers to modify or cancel their reservations within specified terms and conditions. The website clearly outlines their cancellation policies, which may vary based on the selected hotel and reservation type. Customers can directly contact customer support to handle any modifications or cancellations, and the efficient team ensures a hassle-free process.
Promotions and Discounts
Shangri-La regularly offers promotions and discounts that enhance customer appeal. Their website features a dedicated page highlighting the latest deals and packages available across their properties. These promotions may include discounted room rates, complimentary meals, spa credits, or loyalty program benefits. By subscribing to their newsletter or following their social media channels, customers can stay updated on exclusive offers and limited-time discounts.
Reputation
Shangri-La has built a strong reputation as a leading luxury hotel chain, renowned for its world-class service and attention to detail. With numerous awards and accolades received over the years, Shangri-La's brand name signifies excellence and opulence. The positive reviews and testimonials from satisfied customers further endorse the brand's reputation and reliability.
Payment Options
Shangri-La.com provides customers with secure and convenient payment options. These include major credit cards, such as Visa, Mastercard, and American Express, ensuring a wide range of choices for customers to complete their transactions. The website employs industry-standard encryption to safeguard sensitive payment information, prioritizing customer security throughout the payment process.
Loyalty Programs
Shangri-La's loyalty program, Golden Circle, offers exclusive benefits and rewards to its members. Customers can earn points for their stays, dining experiences, and other qualifying expenditures, which can be redeemed for various perks within Shangri-La's hotels and affiliated partners. These rewards range from room upgrades and late checkouts to access to exclusive lounges and even complimentary stays. The loyalty program reinforces customer loyalty and provides an added incentive for guests to choose Shangri-La for their accommodation needs.
Customer Reviews
Customer reviews play a crucial role in assessing the quality and reputation of Shangri-La hotels. Numerous online platforms, including TripAdvisor and Booking.com, feature extensive feedback from guests who have experienced their properties. These reviews provide valuable insights into the overall guest experience, service quality, and facilities offered by each hotel. Shangri-La.com integrates verified customer reviews into their website, enabling potential guests to make informed decisions based on real guest feedback.
Community Involvement
Shangri-La actively engages in community involvement initiatives, particularly through their corporate social responsibility efforts. Their website highlights various sustainability initiatives, charity partnerships, and environmental conservation projects undertaken by the company. Shangri-La's commitment to community welfare and their efforts to minimize their environmental footprint further contribute to their positive brand image and reputation as a socially responsible organization.
Shipping and Costs
As a hotel booking platform, Shangri-La.com does not involve shipping physical goods. Therefore, shipping costs are not applicable. However, customers are responsible for the costs associated with their hotel reservations, such as room rates, taxes, and any additional charges incurred during their stay. The website's transparency regarding these costs ensures customers have a clear understanding of their financial obligations before confirming their bookings.