Users Voice for Sharkclean

21% users rated Terrible
2% users rated Poor
2% users rated Average
8% users rated Very Good
67% users rated Excellent
Pie Chart Review Representation for Sharkclean
Sharkclean Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 02 Dec 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 3.7 4.2 1.4 1 1
Nov 2022 3.4 5 2.8 1.1 1 5
Dec 2022 5 5 5 5 5 2.2
Jan 2023 5 2.7 3.4 1.3 1 5
Mar 2023 4.2 3 5 5 5 1.3
Line Chart for Rating of peer stores

sharkclean.co.uk

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dhgate.com

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agoda.com

Detailed Sharkclean Review by

Introduction

Sharkclean.co.uk is the official website of SharkNinja Operating LLC, a leading manufacturer of home cleaning solutions with a focus on innovative and efficient design. The brand has been around since 1998 and is known for producing high-quality vacuum cleaners, steam mops, and other cleaning products to make life easier for homeowners.

Pros and Cons

Pros:
  • Vacuum cleaners with high suction power and advanced filtration systems
  • Steam mops that sanitize floors without the use of harsh chemicals
  • Easy-to-use and durable products with long-lasting batteries
  • Free shipping on orders over £30
  • Excellent customer service with a dedicated support team
Cons:
  • Products can be relatively expensive compared to other brands
  • Some users may find the accessories a bit confusing to use at first
  • Not all products are suitable for all types of floors or surfaces
  • Availability of certain products may vary depending on location

User Experience

Sharkclean.co.uk offers a user-friendly website that is easy to navigate, with clear product descriptions and detailed specifications. Customers can filter products by type, surface, or price range to find exactly what they need. The site also features educational resources, such as user manuals and video tutorials to help users get the most out of their products.

Pricing and Value for Money

Sharkclean.co.uk offers a range of products at different price points, depending on the features and capabilities of each item. While some products may be more expensive than those of other brands, they often come with advanced technology and innovation, making them worth the investment for those who prioritize quality and performance.

Alternatives

Some of the main competitors of Sharkclean.co.uk include Dyson, Bissell, and Hoover. Each brand offers a unique range of products with distinct features, so it's worth researching and comparing before making a purchase.

Customer Service

Sharkclean.co.uk provides excellent customer service through various channels, including phone, email, and live chat. The brand also offers a 5-year guarantee on all its products to ensure customer satisfaction and peace of mind.

Product Quality and Selection

Sharkclean.co.uk offers a wide range of products, including vacuum cleaners, steam mops, and handheld vacuums, with features like anti-allergen technology, powerful motors, and lightweight designs. The brand is known for producing high-quality products that are built to last.

Website Usability

Sharkclean.co.uk is a user-friendly site that is easy to navigate, with clear product descriptions and specifications. The site also features educational resources, such as user manuals and video tutorials, to help users get the most out of their products.

Returns and Exchanges

Sharkclean.co.uk offers a 30-day money-back guarantee on all its products, as well as free returns or exchanges. The process is easy to initiate through the customer service team or via the online platform.

Promotions and Discounts

Sharkclean.co.uk offers promotions and discounts throughout the year, including seasonal sales and special offers for newsletter subscribers or social media followers. Customers can also access exclusive deals through the brand's loyalty program.

Reputation

SharkNinja Operating LLC is a well-established brand in the home cleaning industry, with a reputation for producing high-quality and innovative products. The brand has received positive reviews from customers and industry experts alike, making it a trusted choice for homeowners.

Payment Options

Sharkclean.co.uk accepts various payment methods, including credit and debit cards, PayPal, and Klarna, making it easy and convenient for customers to checkout.

Loyalty Programs

Sharkclean.co.uk offers a loyalty program called Shark Rewards, which rewards customers with points for purchases and other activities, such as leaving product reviews or referring friends. Points can be redeemed for discounts on future purchases.

Customer Reviews

Sharkclean.co.uk features customer reviews on each product page, allowing shoppers to read honest feedback from other customers before making a purchase. The brand has a high rating on Trustpilot, with an average score of 4.5 stars out of 5.

Community Involvement

SharkNinja Operating LLC is committed to giving back to the community through various charitable initiatives, such as supporting food banks and disaster relief efforts. The brand also promotes eco-friendly practices and sustainability through its products.

Shipping and Costs

Sharkclean.co.uk offers free shipping on orders over £30, with most deliveries arriving within 2-5 business days. The site also offers expedited shipping for an additional charge. The brand ships to various locations throughout the UK, but availability may vary by region.

Sharkclean Recent User Reviews

User Rating

5 stars

43

4 stars

11

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Reviewer Name: Kayla

Review Submission Date: 2023-01-30

Review Title: I love this Hoover
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Review Description: I love this Hoover! The delivery was a shame as it was left outside my front door with no picture proof whilst I was at work but this is the delivery company’s fault, the Hoover is lightweight and beautiful to use!

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Reviewer Name: RogerB

Review Submission Date: 2023-01-29

Review Title: Shark Cordless Stick - Easy to order and very fast delivery.
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Review Description: Easy to order direct from Shark and very fast delivery.The vacuum cleaner itself does a great job and is easy to use. The battery has so far outlasted the time needed to clean.

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Reviewer Name: Brian Mitcham

Review Submission Date: 2023-01-29

Review Title: Didn't start well
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Review Description: Didn't start well! Unfortunately I'm disabled but I can work a cordless vacuum cleaner and this time of the year even if I keep on clean grass the wheels get wet and we have a gravel drive in front of the house. Any way the first time I used the cleaner it wasn't long before the red light came on the suction head and a stone had jammed the roller. Not a good start and I'm worried now that it's happened once it will happen again.

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Reviewer Name: MarkTuckey

Review Submission Date: 2023-01-29

Review Title: Wheres the customer support? Warranty is meaningless
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Review Description: Having issues with our upright battery vacuum (order 101002186538)Tried logging the issue as under warranty but had an automated email referring me to troubleshooting. All of which I have already tried. Had am email asking about service...logged my issue and no contact back.Really poor, spent good money on a vacuum that is not picking up properly, and getting zero support. Posting this in the hope someone will actually offer some assistance.

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Reviewer Name: Josh Smith

Review Submission Date: 2023-01-29

Review Title: Best Customer Service!
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Review Description: I rarely write reviews unless they are negative, but I couldn’t not say amazing positive things about my experience with Shark.Their customer service is second to none. Due to an issue with my vacuum, I’ve had to contact their customer service team several times in the last week and each and every time I’ve been answered within seconds. Their staff are fantastic and so helpful.Couldn’t recommend anymore! Best out there!!

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Reviewer Name: Natalie Cunningham

Review Submission Date: 2023-01-28

Review Title: I just want to say what excellent…
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Review Description: I just want to say what an excellent customer service experience I have just had from shark. I rang as I had a fault with my hoover, it was leaning over as a part on the stand had snapped. The phone was answered in under 1 minute by a very helpful staff member. I’m more than satisfied with the solution; a new hoover being sent as mine has been discontinued. Will absolutely be buying from shark again and will recommend to all of my family and friends.

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Reviewer Name: Philippa Campbell

Review Submission Date: 2023-01-28

Review Title: Love this hoover so powerful
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Review Description: Love this hoover even though it is corded it is very useful as you can lift of from main base to use as a hand held.It has revolutionized hovering for us and the first time we used it the amount of dog hair it cleared was impressive.Thank you shark

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Reviewer Name: Sophia

Review Submission Date: 2023-01-28

Review Title: Best customer service
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Review Description: I just want to say how fantastic your customer service is. I love my shark lift away hoover and the head had stopped working. I didn’t have the funds to buy a new hoover so rang the customer service helpline to see what they could do. After a quick take down of my details, a new head was replaced and sent to me within two days of the phone call. It was the easiest phone call i have ever made. And the service was fantastic. Can’t recommend this company enough, best service ever and my hoover is like brand new again. Thank you.

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Reviewer Name: customer

Review Submission Date: 2023-01-28

Review Title: I needed some new brush rollers and a…
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Review Description: I needed some new brush rollers and a cleaning attachment for my hoover. Ordering was quick and easy and included free delivery ( I love free delivery!) Items were dispatched and delivered within a few day. My hoover is working perfect again!

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Reviewer Name: RP De Gouveia

Review Submission Date: 2023-01-27

Review Title: Machine is a beast as long as properly…
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Review Description: Machine is a beast as long as properly maintained. Do those regular checks and maintenance...big tip...only buy your filters from Shark directly...those amazon ones seem to cause your beast to lose suction