Users Voice for Shein

28% users rated Terrible
5% users rated Poor
2% users rated Average
8% users rated Very Good
57% users rated Excellent
Pie Chart Review Representation for Shein
Shein Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Shein Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 09 Oct 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 1 4 4.3 1.3 4.2
Nov 2022 3.2 5 4.2 2.4 1.4 2.8
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2 4.1 1.7 1.4 3.4
Mar 2023 3 1 5 5 1.3 5
Line Chart for Rating of peer stores

shein.se

amiclubwear.com

pureformulas.com

lookfantastic.com

booking.com

fragrancex.com

Detailed Shein Review by

Introduction:

Shein.se is one of the leading online fashion retailers that offers a wide range of trendy and affordable clothing, accessories, and beauty products for women, men, and kids. The website is part of the global Shein group and has gained popularity for its fashion-forward designs and pocket-friendly prices.

Pros and Cons:

Pros:
  • Affordable prices
  • Wide variety of products
  • Constantly updated inventory
  • Free shipping for orders over 200 SEK
Cons:
  • Sizing can be inconsistent
  • Customer service can be slow
  • Quality of products can vary

User Experience:

Shein.se has an easy-to-navigate website that allows users to search for products by category, style, color, and size. The website is also mobile-friendly and has a mobile app for iOS and Android devices. However, some users have reported issues with slow page loading times and difficulty in finding specific products.

Pricing and Value for Money:

Shein.se is known for its affordable prices, with many products available for less than 100 SEK. However, the quality of products can vary, and some customers have reported receiving lower-quality items than expected. Overall, it is essential to read product reviews and check sizing information before making a purchase.

Alternatives:

Some Shein.se alternatives include ASOS, H&M, Zara, and Boohoo. These retailers offer similar clothing styles at comparable prices, but their product offerings and quality may differ.

Customer Service:

Shein.se has a customer service team available to assist with any inquiries or issues. However, some customers have reported slow response times and difficulty in resolving problems.

Product Quality and Selection:

Shein.se offers a wide variety of products, including dresses, tops, bottoms, activewear, swimwear, accessories, and beauty products. The quality of products can vary, with some being high-quality and others being lower in quality.

Website Usability:

Shein.se's website is easy to navigate and has clear product images and descriptions. However, some users have reported issues with slow page loading times and difficulty in finding specific products.

Returns and Exchanges:

Shein.se offers free returns and exchanges within 30 days of receiving the product. However, some customers have reported difficulty in initiating the return process and slow processing times.

Promotions and Discounts:

Shein.se offers frequent promotions and discounts, including sales, coupons, and new customer discounts.

Reputation:

Shein.se has garnered mixed reviews, with some customers praising the affordability of products and others criticizing the quality of items and customer service.

Payment Options:

Shein.se accepts various payment methods, including credit and debit cards, PayPal, and Klarna.

Loyalty Programs:

Shein.se does not have a loyalty program, but customers can earn points by participating in the website's reward program and writing reviews.

Customer Reviews:

Customer reviews on Shein.se are mixed, with some customers praising the affordability of products and others criticizing the quality and sizing of items.

Community Involvement:

Shein.se does not have a significant community involvement program, but the website offers a blog section with fashion and beauty tips.

Shipping and Costs:

Shein.se offers free shipping for orders over 200 SEK, and orders typically arrive within 7-10 business days. However, some customers have reported issues with tracking their packages and long shipping times.

Shein Recent User Reviews

User Rating

5 stars

47

4 stars

13

👤

Reviewer Name: Cristina Cornea

Review Submission Date: 2023-01-24

Review Title: Perfect
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Price for everyone

👤

Reviewer Name: Maria Ljungberg

Review Submission Date: 2022-12-11

Review Title: the site is not working and has'nt been…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: the site is not working and has'nt been for over a week, it only works on phone??

👤

Reviewer Name: Markus

Review Submission Date: 2022-10-24

Review Title: I don’t like shein
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very bad customer service, they respond once but still nothing happened. I send a lot of email, and messages but no respons. I return an item for like 1-2 month ago, I still haven't received my payment.

👤

Reviewer Name: Roula Hanna

Review Submission Date: 2022-10-12

Review Title: Inte nöjd I don’t like shein not help me
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I don’t like shein very bad quality no one help me i send many times E-mail without any relpy plz help

👤

Reviewer Name: Jamillah Svensson

Review Submission Date: 2022-09-12

Review Title: Det är bra och snabbare men var snäll…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Det är bra och snabbare men var snäll och skriver vilken materials vilken bommol eller elastic when we see the picture you did not explain which kind a materials so please don't let your business be down

👤

Reviewer Name: A.

Review Submission Date: 2022-09-11

Review Title: SO much fun to shop at Shein.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: SO much fun to shop at Shein.I always find pretty, cool and fun clothes & things there.Very good costumer service as well.Lots of discount offers too.Only negative thing would be that the delivery often take several weeks.

👤

Reviewer Name: Duretti Oka

Review Submission Date: 2022-06-22

Review Title: HELLO
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: HELLO, I made an order two month ago I have ordered so many things, in my first ordered and I was so excited, I’m so mad about it now it says my order is waiting for me but when I get to the store they say we don’t have it here, I was trying for going there everyday. awaiting for pick up now. after hope for two months. On your website where I follow the movement, the package says that the package has been delivered. I DID NOT RECEIVE OR TAKE THE PACKAGE.IF THE PACKAGE IS NOT DELIVERED TO ME BECAUSE IT WAS PAYED REGULARLY, I WANT MY MONEY BACK.

👤

Reviewer Name: Stella Gjoni

Review Submission Date: 2022-06-17

Review Title: Hello
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Hello, I have a problem, I made an order the day before yesterday and I am trying to see where it is while it says that I have received it, I have given a lot of money, what is going on?

👤

Reviewer Name: Nedeljkovic Nikola

Review Submission Date: 2022-05-23

Review Title: HELLO
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: HELLO, I have ordered two pairs of shoes through you. On your website where I follow the movement, the package says that the package has been delivered. I DID NOT RECEIVE OR TAKE THE PACKAGE.IF THE PACKAGE IS NOT DELIVERED TO ME BECAUSE IT WAS PAYED REGULARLY, I WANT MY MONEY BACK.

👤

Reviewer Name: Sana Wall

Review Submission Date: 2022-04-22

Review Title: I ordered on the 5th of April & my…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered on the 5th of April & my package haven’t changed tracking statues for about 8 days . I have ordered before and this never happened . Since I’m worried I tried contacting costumer service & it’s only automated answers. Tried asking the shipping company & they said they can’t track my code. It’s stuck in Netherlands for some reasonIt’s the 27th and the problem is from dhl freight please don’t ship with them it’s a horrible company just check their costumer reviews

Related Categories