Users Voice for Shelia

11% users rated Terrible
0% users rated Poor
11% users rated Average
22% users rated Very Good
56% users rated Excellent
Pie Chart Review Representation for Shelia
Shelia Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 09 Jul 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.7 3.9 3.8 2.4 5 4.5
Oct 2022 3 4.7 4.2 2.6 1 4.7
Mar 2023 4.8 3.8 2.8 4 5 4.5
Line Chart for Rating of peer stores

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Detailed Shelia Review by

Introduction

Shelia.co.uk is an online store that offers a wide range of women's clothing, shoes, and accessories. Established in 2018, the website has quickly become a popular destination for fashion-conscious shoppers in the UK and beyond. With a focus on stylish and affordable pieces, Shelia caters to women of all ages and sizes.

Pros and Cons

Pros:
  • Large selection of trendy and affordable clothing
  • Quick and easy checkout process
  • Responsive customer service
  • Free standard shipping on orders over £50
  • 14-day return policy
Cons:
  • Small selection of accessories and shoes
  • Pricey next-day delivery option
  • No loyalty program or rewards program

User Experience

Shelia.co.uk offers a user-friendly experience with an easily navigable interface. Shoppers can browse and filter by category, size, and price, and the product pages feature multiple images and detailed descriptions, as well as customer reviews. The checkout process is straightforward, with the option to create an account or checkout as a guest. Shoppers can also track their orders and view their order history from their account dashboard.

Pricing and Value for Money

Shelia.co.uk offers affordable and competitive prices on their clothing and accessories, with many items priced under £50. While some pieces may be more expensive than fast-fashion retailers, the quality and durability of the products are reflected in the price. Overall, Shelia provides good value for money, with trendy and stylish pieces that can be worn multiple times.

Alternatives

Some alternatives to Shelia.co.uk include similar online retailers such as ASOS, Missguided, and Boohoo. These websites offer similar clothing and accessories at similar price points.

Customer Service

Shelia.co.uk provides responsive and attentive customer service through their email and social media channels. They also offer a FAQ section on their website, which offers helpful information and answers to common questions.

Product Quality and Selection

Shelia.co.uk offers a wide range of clothing, with a focus on trendy and stylish pieces that are designed to last. While they may not offer a large selection of accessories and shoes, their clothing selection is diverse, with pieces for all seasons and occasions.

Website Usability

Shelia.co.uk is user-friendly, with an easily navigable interface and responsive design. The website is optimized for desktop and mobile, ensuring a seamless shopping experience for all users.

Returns and Exchanges

Shelia.co.uk offers a 14-day return policy, allowing shoppers to return or exchange items that do not meet their expectations. Returns must be in their original, unworn condition with all tags and packaging intact.

Promotions and Discounts

Shelia.co.uk offers occasional promotions and discounts to their customers, which are advertised on their website and social media channels. They also offer a student discount through Student Beans.

Reputation

Shelia.co.uk has a positive reputation among their customers, with many praising the quality and affordability of their clothing. They have a 4.8-star rating on Trustpilot, with many customers citing their positive shopping experience and responsive customer service.

Payment Options

Shelia.co.uk accepts payment through major credit and debit cards, as well as PayPal and Klarna.

Loyalty Programs

Shelia.co.uk does not currently offer a loyalty program or rewards program for their customers.

Customer Reviews

Shelia.co.uk has many positive customer reviews, with customers citing the quality and stylishness of their clothing, as well as their responsive customer service.

Community Involvement

Shelia.co.uk does not appear to have a significant involvement in the community or with charitable organizations at this time.

Shipping and Costs

Shelia.co.uk offers free standard delivery on orders over £50, with a charge of £2.99 for orders below £50. They also offer a next-day delivery option for £5.99. Shoppers can track their orders through their account dashboard.

Shelia Recent User Reviews

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Reviewer Name: Marion O'Mara

Review Submission Date: 2022-10-18

Review Title: Great service - Great quality
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Review Description: Delighted with the quality of my garment and with the service from this company. I contacted them regarding shipment and expected delivery. Emails were responded to within 24-hours. Would definitely be happy to purchase from Sheila again.

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Reviewer Name: Ruby

Review Submission Date: 2022-09-27

Review Title: I ordered a pair of size 6 shoes
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Review Description: I ordered a pair of size 6 shoes. They sent size 5. When I contacted customer services they were very helpful and agreed to send the size 6. Although it took awhile to arrive, I am very happy with my shoes and would purchase from Shelia again as I am pleased with the product and the response from customer services.

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Reviewer Name: Lesley Mansell-Brown

Review Submission Date: 2022-09-23

Review Title: Order two dresses
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Review Description: Order two dresses. They took a few weeks to arrive which I had anticipated. When they arrived I had been sent the wrong sizes! One fitted but the other far too small! I emailed the company and they were extremely helpful and sorted the matter immediately. I got sent a replacement which arrived quicker than the first order. Love the items!! Worth the wait. Would definitely order from Sheila again ?

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Reviewer Name: margaret undery

Review Submission Date: 2022-09-14

Review Title: Excellent product
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Review Description: Excellent product, excellent value, good service. I bought both colours so these cardigans/jackets go with everything. I love them.

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Reviewer Name: Bryony Cropper

Review Submission Date: 2022-08-19

Review Title: Poor quality goods but good customer service
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Review Description: I was disappointed with the sandals I received which were of poor quality. Customer services on the other hand were fantastic and gave me an immediate refund without having to return them.

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Reviewer Name: Helen Brown

Review Submission Date: 2022-08-10

Review Title: The second time I've ordered from this…
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Review Description: The second time I've ordered from this company. The first being a couple of years ago. The dresses I ordered took about a month to be delivered (much quicker the first time). I chased the order up and was kept up to date with the situation. Very pleased with the dresses once they arrived. I would not hesitate to use this company again but may have to factor in delivery time scales.

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Reviewer Name: Peace ‘n’ Power

Review Submission Date: 2022-08-04

Review Title: Nothing like the picture on the site!
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Review Description: I ordered a pair of shoes from this site. They took ages to arrive. When they finally came they are nothing like the shoes pictured on the site. Very misleading. Also sent the wrong size. I have asked for a full refund as I will return the shoes. I will see how that goes…

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Reviewer Name: Margaret

Review Submission Date: 2022-08-04

Review Title: My dress was taking quite a while to…
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Review Description: My dress was taking quite a while to arrive and I ended up cancelling my order. I can only review how good customer service was as I cancelled my order and they refunded me very prompt.

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