Shelterlogic Reviews

Voted Good (4/5)

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40 Reviews

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Exemplary Customer Service and Swift Delivery!

Sharing my wonderful experience with shelterlogic.com. When I reached out for a replacement cover, I had the pleasure of being assisted by Lee Ann, one of their amazing Customer Service Representatives. Her friendly demeanor and extensive knowledge immediately put me at ease, and I knew I was in good hands. Despite placing my order in April, I was pleasantly surprised by the swift delivery. I had wanted to leave this review in May, but life got in the way. However, Lee Ann's exceptional service stayed with me, and I couldn't let it go unacknowledged. Thank you for the top-notch service and the timely delivery!

Best Customer Service Experience Ever!

I cannot stress enough how incredible my experience was with ShelterLogic's customer service team, especially Lee Ann, who assisted me with a replacement cover. From the moment I placed the call, Lee Ann exuded warmth, professionalism, and a wealth of knowledge that immediately put my mind at ease. Her friendly demeanor and efficiency made me confident about the product I would receive. Despite my order being placed in April, the replacement cover arrived promptly. Lee Ann's exceptional service stuck with me so much that even though I had intended to leave this review in May, I couldn't let it go unsaid. Her dedication to ensuring customer satisfaction is truly commendable. Thank you, ShelterLogic, for not only delivering quality products but also for having such a rockstar like Lee Ann on your team!

Going Above and Beyond: A Remarkable Encounter with Martine at shelterlogic.com

I had the pleasure of speaking with Martine, and I must say, it was a truly exceptional experience. Not only did she exude professionalism and warmth, but her in-depth knowledge and eagerness to assist left a lasting impression on me. After promptly providing her with the necessary information, her response was not only quick but also incredibly detailed, addressing my needs perfectly. It's rare to find someone with outstanding phone etiquette coupled with a genuine willingness to help, and Martine effortlessly embodies both qualities. Her dedication and competence have not only left me thoroughly impressed but also instilled in me a sense of confidence in ShelterLogic's products and services. I wholeheartedly recommend ShelterLogic to others, knowing that they, too, will encounter the same exceptional standard of customer care that I received from Martine. Dan's sentiment is one that resonates deeply with me, and I am grateful for the remarkable encounter that I had with Martine.

Impressed by Martine’s Exceptional Customer Service

As a customer of shelterlogic.com, I had the pleasure of speaking with Martine, whose professionalism and friendliness left a lasting impression on me. Martine's knowledge and eagerness to assist stood out, making my interaction both pleasant and efficient. After providing Martine with the necessary information, her swift response not only met but exceeded my expectations. It's rare to encounter someone with not only excellent phone etiquette but also a genuine willingness to help—and Martine embodies both qualities effortlessly! I am genuinely impressed by Martine's dedication to customer service. Her exceptional assistance has not only resolved my query promptly but has also instilled in me a sense of trust in shelterlogic.com's products and services. Based on my positive experience, I wholeheartedly recommend shelterlogic.com to others, confident in the outstanding service and support they provide. Kudos to Martine and the team for their commitment to delivering exceptional customer service. Thank you for exceeding my expectations! Dan

Exemplary Customer Service That Goes Above and Beyond Expectations

I can't express enough how impressed I am with the outstanding customer service I received from shelterlogic.com. The lady I spoke with was not only incredibly polite and helpful, but she also went out of her way to patiently answer all of my questions. What's more, she promptly responded to my emails and efficiently resolved my issue. I am truly grateful for the exceptional support I received. Thank you for your unwavering dedication to customer satisfaction.

Transformative Customer Service Experience at ShelterLogic: Guided by Empathy

As I navigated the virtual aisles of shelterlogic.com, I found myself facing a dilemma that required immediate assistance. Cue the remarkable lady on the other end of the line, who not only answered all my queries but did so with unwavering politeness and a genuine willingness to help. Her swift responses to my emails were not just replies; they were beacons of reliability in a sea of digital uncertainty. In a world where customer service can often feel like a distant afterthought, she stood out like a ray of sunshine, effortlessly solving my problem and restoring my faith in exemplary service. Thank you, ShelterLogic, for embodying empathy and professionalism in every interaction.

Great for Temporary Shade, Not for Harsh Weather

ShelterLogic's tent seemed like the perfect solution for our new car, but unfortunately, it didn't hold up as expected during windy weather. While the initial setup was a bit challenging, we managed to get it up and were initially satisfied with the product. However, during a particularly windy day with gusts reaching 45 mph, one of the poles bent, causing the entire structure to collapse and unfortunately scratch our new car. It's important to note that this tent may not withstand severe weather conditions, and we've since decided not to use it again. While it didn't provide the protection we had hoped for in extreme conditions, it did offer temporary shade as intended.

Unparalleled Customer Service and Durability: A ShelterLogic Revelation

My Journey with shelterlogic.com I stumbled upon ShelterLogic while fervently searching for a sturdy tent to house my new car. Their products seemed promising, and thus, I decided to give it a shot. Although setting up the tent initially proved daunting, the end result was worth the effort. Several weeks passed, and a strong gust of wind tested the tent's resilience, reaching speeds of 45 mph. I observed in awe as the structure held its ground, safeguarding my car without a scratch. ShelterLogic embodied its name, providing the protection I had sought. Upon reaching out to ShelterLogic with a query, their customer service exceeded my expectations. Not only were they prompt and courteous, but they also offered practical solutions and guidance, showcasing true dedication to customer satisfaction. As time progressed, my faith in ShelterLogic was solidified, making the recent update from ShelterLogic's side surprising. Despite the unfortunate incident, they stood by their product, attributing the damage to natural forces. While disheartened, I understood their stance, acknowledging the unpredictability of nature. In retrospect, ShelterLogic stands as a beacon of durability and reliability, upholding its commitment to quality products. The unfortunate event shed light on the unpredictability of weather rather than the product's shortcomings. Their offering of a discount for a future purchase further demonstrated their resolve to retain customers. For those contemplating ShelterLogic, I urge you to trust in their products. Rest assured, ShelterLogic delivers on its promises and provides a level of security unmatched by its counterparts. Invest in ShelterLogic for unparalleled protection and peace of mind.

Unmatched Customer Service: Bill Huff Went Above and Beyond

I can't say enough good things about my experience with shelterlogic.com, particularly because of the outstanding service I received from Bill Huff. In the midst of my search for the perfect product, Bill was the only representative who took the time to reach out and address all of my inquiries. His expertise and willingness to go the extra mile truly set ShelterLogic apart. Thanks to Bill, I felt confident in my decision and now have complete peace of mind with my purchase. Thank you, Bill, and thank you, ShelterLogic! Chris W.

Bill Huff: The Beacon of Exceptional Customer Service at ShelterLogic.com

When I embarked on my quest for the perfect shelter solution, I encountered a myriad of options and representatives. Amidst this sea of choices, Bill Huff shone like a beacon of light. He stood out not only as the sole Company Rep who took the initiative to reach out to me, but also as a reservoir of knowledge and expertise. Bill's willingness to address all my queries with patience and thoroughness was truly remarkable. His dedication to ensuring that I felt heard and understood elevated my customer experience to new heights. In an era where personalized service can seem like a rarity, Bill's genuine care and attention to detail were a breath of fresh air. Thanks to Bill Huff's exceptional guidance and professionalism, I was able to make an informed decision with confidence. ShelterLogic.com is not just a provider of shelters; it is a purveyor of top-notch customer service, exemplified by individuals like Bill. Chris W.

Unparalleled Customer Service: My Experience with ShelterLogic

I cannot express enough how impressed I am with the exceptional customer service provided by Bill Huff at ShelterLogic. When I encountered an issue with the 21oz cover I purchased for my 12x20x8 garage in a box, I was unsure of the kind of assistance I would receive. However, Bill's professionalism and willingness to address my concerns went above and beyond. His easy demeanor and clear communication over the phone immediately put me at ease. As a seasoned professional with years of experience in retail, I can confidently say that Bill's handling of the situation was truly outstanding. What truly set this experience apart was when, after exchanging emails, Bill took the initiative to personally call me and provide a detailed explanation of how he intended to resolve the issue. In today's digital age, receiving a personal phone call demonstrates a level of dedication that is increasingly rare. As a 63-year-old individual, I have encountered my fair share of customer service representatives, and I can attest that Bill's commitment to resolving my problem was unparalleled. Additionally, I must acknowledge the unnamed woman who assisted me during the ordering process. Despite not knowing her name, her friendly and lighthearted approach made the entire experience delightful. Our shared moments of laughter added an unexpected and pleasant element to my order. In conclusion, my experience with ShelterLogic was made truly remarkable by the outstanding customer service provided by Bill Huff and his colleague. I wholeheartedly believe that individuals of such caliber deserve to be recognized and appreciated. Thank you, ShelterLogic, for employing such exceptional staff.

invoice huff a legend in customer support

My evaluate for shelterlogic.com what made my expertise nice: two names one identify is invoice huff, he was simple to speak to over the cellphone with the issue i used to be having with the 21oz cowl i purchased for my 12x20x8 storage in a field. you by no means understand how an organization's private will react when you might have an issue, invoice's professionalism was excellent in each approach. some time later after some e mails, he referred to as me personally on the cellphone, defined how he was going to assist, which in todays world getting a cellphone name is rare. being a older man 63 and spending a few years in retail, profitable many awards for customer support and gross sales, it was good to be on the receiving finish of what i name prime customer support from invoice huff. give that man a increase. 2nd identify, when i referred to as and positioned the order i talked to a lady, sorry i have no idea her identify, she was very cellphone pleasant and we had some humorous moments with laughter, which made my order a pleasant expertise. tom ecclestone

Martine’s Exceptional Customer Service Saved the Day!

I cannot express enough how grateful I am for Martine's outstanding assistance on shelterlogic.com. After losing the drain plug cap for our 100qt cooler, I reached out to customer service, not expecting a solution. To my surprise, Martine went above and beyond to ensure that I received replacement caps in two different sizes. Her swift action and dedication to resolving my issue truly exceeded my expectations. I am thoroughly impressed and immensely grateful for her exceptional customer service. Thank you, Martine, for turning what seemed like a lost cause into a delightful experience.

Unforgettable Customer Service: Martine’s Exceptional Support Shines Bright

I had the pleasure of experiencing top-notch customer service from Martine at shelterlogic.com, and I couldn't be more impressed. After losing the drain plug cap for our 100qt cooler, I reached out to customer service, not expecting much. However, Martine's proactive and caring approach completely turned the situation around. Despite my initial doubts, Martine swiftly came to the rescue and arranged for replacement caps to be sent, going above and beyond to ensure we received them promptly. Today, when I opened the mail and found not only one but two sizes of replacement caps, my faith in exceptional customer service was restored. Martine's dedication and attention to detail truly made a difference. Their responsiveness and commitment to solving my issue left me feeling valued and cared for as a customer. I am beyond grateful for Martine's efforts and the outstanding service provided. Thank you, Martine, for making a seemingly lost cause a delightful and stress-free experience. Your exceptional support truly shines bright.

Unmatched Customer Support: A True Lifesaver

When I encountered an issue with a mis-shipped shelter top from shelterlogic.com, I reached out to their customer service team and was lucky enough to be assisted by Martine Gallant. Her dedication and commitment to resolving my problem were truly exceptional. Despite the error being on the part of a third-party vendor, Martine proactively involved her supervisor and ensured that a new shelter top was promptly dispatched to me. This level of diligence and care in addressing my concern left me absolutely impressed. Without a doubt, I highly recommend reaching out to Martine for any assistance you may need – her outstanding support is second to none. I am genuinely grateful for the impeccable service I received and cannot speak highly enough of the exceptional support provided by Martine.