Users Voice for Shiels

5% users rated Terrible
0% users rated Poor
1% users rated Average
2% users rated Very Good
93% users rated Excellent
Pie Chart Review Representation for Shiels
Shiels Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 03 Mar 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 4.7 1 3.6 4.2 1
Nov 2022 4.4 3.8 1 4.4 3.9 5
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.2 1.5 4.1 3.1 2
Mar 2023 4.8 5 5 5 5 1
Line Chart for Rating of peer stores

shiels.com.au

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Detailed Shiels Review by

Introduction

Shiels.com.au is an Australian jewellery brand that offers a wide range of high-quality jewellery pieces for men, women and children. It has been in the business for more than 45 years and has become a trusted name in the industry. With its online store, customers can purchase from the comfort of their homes with an assurance of excellent customer service, quality products and affordable pricing.

Pros and Cons

Pros:
  • Wide variety of jewellery designs
  • High-quality products at affordable prices
  • Easy-to-use website with a user-friendly interface
  • Free shipping for orders over $69
  • Flexible payment options including PayPal and Afterpay
Cons:
  • Limited range of luxury jewellery pieces
  • No physical stores in all areas of Australia

User Experience

The Shiels.com.au website provides a smooth and hassle-free shopping experience. The website's interface is user-friendly and easy to navigate, with product listings categorised and organised for convenience. Customers can easily browse and filter products, while product descriptions are clear and concise, enabling customers to make informed decisions.

Pricing and Value for Money

Shiels.com.au offers high-quality, affordable jewellery pieces, making it an excellent choice for customers on a budget. Prices vary depending on the product, with basic designs starting at just $10, while high-end pieces may cost over $2,000. With their 'Price Promise' guarantee, customers can rest assured they are getting the best deal on their purchase.

Alternatives

Some alternatives to Shiels.com.au include Michael Hill, Angus & Coote, and Goldmark Jewellery. These stores offer similar product ranges and quality, but individual pricing and customer service vary.

Customer Service

Shiels.com.au offers excellent customer service, with friendly and helpful staff available to answer customer inquiries via email, phone, or live chat. The company also offers a 'Help Centre' on its website, covering frequently asked questions and other essential information for a hassle-free shopping experience.

Product Quality and Selection

Shiels.com.au offers a wide selection of jewellery pieces, including rings, necklaces, earrings, bracelets, and watches. All products are of high quality, with pieces made from materials such as gold, silver, and diamonds. Customers can choose from classic or contemporary designs, and there are regular new arrivals and seasonal collections to choose from.

Website Usability

The Shiels.com.au website is user-friendly, with a responsive design that adapts to different devices such as desktops, laptops, tablets, and smartphones. Customers can easily browse products, find detailed product descriptions, and place orders with ease. The website also features an easy-to-use checkout process, ensuring a hassle-free payment procedure.

Returns and Exchanges

Shiels.com.au offers a 30-day returns policy, enabling customers to return or exchange unwanted items within this timeframe. The company offers a hassle-free returns process, with the option of returning items either by post or in-store. However, items must be in their original condition and packaging for returns to be accepted.

Promotions and Discounts

Shiels.com.au regularly offers promotions and discounts on select products or during festive seasons, ensuring customers get a bargain deal. Additionally, customers can sign up for the newsletter to receive exclusive promotional offers and updates.

Reputation

Shiels.com.au has a solid reputation for providing quality jewellery products and excellent customer service. The company has been in business for over 45 years, and its brand is recognised as a trusted name in the industry.

Payment Options

Shiels.com.au offers a variety of payment options, including credit cards, PayPal, and Afterpay. Customers can choose the payment method that suits them best, with the flexibility to purchase now and pay later.

Loyalty Programs

Shiels.com.au offers a loyalty program, providing a 10% discount on customers' first online purchases. Customers can also earn reward points for every purchase, which can be redeemed for savings off future purchases.

Customer Reviews

Shiels.com.au showcases customer reviews on its website, providing social proof of the quality of its products and customer service. Customers can also leave their feedback, giving others valuable insights into Shiels.com.au's offerings.

Community Involvement

Shiels.com.au is actively involved in local communities, supporting various charitable organisations and sponsoring events.

Shipping and Costs

Shiels.com.au offers free shipping on orders over $69, with a delivery timeframe of up to 10 business days. For orders under $69, a $9.95 flat rate shipping fee applies. The company also offers express shipping at an additional cost, with delivery timeframes of up to three business days. The exact shipping costs and delivery timeframes depend on the delivery location, weight, and type of product being ordered. Overall, Shiels.com.au offers excellent value for money, quality jewellery products, and first-class customer service. With a user-friendly website, flexible payment options, and a reputation for trustworthiness, it is an excellent choice for customers looking for affordable and high-quality jewellery.

Shiels Recent User Reviews

User Rating

5 stars

86

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Reviewer Name: Catherine Fitzgerald

Review Submission Date: 2023-01-30

Review Title: I’m a VIP with Shiels for many years
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Review Description: I’m a VIP with Shiels for many years. The reason being, I love the whole shopping experience both in store and online. I also love when the VIP vouchers are given out, as it’s an excuse to by something nice for someone special, or for myself.

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Reviewer Name: Kylie Mills

Review Submission Date: 2023-01-29

Review Title: My purchase was made easy, with size options and great price
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Review Description: Size options, price and postage

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Reviewer Name: Kyren Tandarra

Review Submission Date: 2023-01-27

Review Title: Simply the best
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Review Description: They played the game of speed and accuracy and came out as clear winners Best service I have experienced for sometime

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Reviewer Name: Margarete Mcritchie

Review Submission Date: 2023-01-23

Review Title: Beautiful ring and ordered special size…
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Review Description: Beautiful ring and ordered special size which was absolutely fantastic. Great help. Would definitely recommend them and get in touch if help needed.

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Reviewer Name: Jessica Dewhirst

Review Submission Date: 2023-01-18

Review Title: Happiness
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Review Description: I got some very beautiful goodies to treat myself during times that have been tough on my heart, the style and quality of the products you sell I am in love with, thankyou.

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Reviewer Name: Leanne Cobb

Review Submission Date: 2023-01-16

Review Title: Amazing service
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Review Description: I ordered a necklace and pendant and a bracelet through Shiels online. I was advised that one of the products I ordered was on back order and offered a partial shipment of the other 2 items then to my surprise the back ordered product arrived within a week. I found the communication and speed of delivery to be amazing. The jewellery is beautiful and I'm so happy I ordered through Shiels, all my future jewellery purchases will definitely be through ShielsThankyou so much

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Reviewer Name: Leanne Jenkins

Review Submission Date: 2023-01-16

Review Title: Beautiful piece of jewellery
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Review Description: Beautiful piece of jewellery, exceeding all expectations Very prompt delivery Great value for moneyLove it!

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Reviewer Name: SK HF

Review Submission Date: 2023-01-11

Review Title: Purchased a child’s watch as a birthday…Awesome experience
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Review Description: Purchased a child’s watch as a birthday present. It was delivered from interstate in only 1 day. Produc5 is awesome too! Well done Shiels?

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Reviewer Name: Tina

Review Submission Date: 2023-01-11

Review Title: Love online shopping with Shiels
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Review Description: Love online shopping with Shiels! Every time I order anything, I receive it super quick and all my products are in perfect condition. Shiels has such high quality jewellery at a more than reasonable price. Not once have I had to send something back or been disappointed with my order.

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Reviewer Name: Mehdi Adibi

Review Submission Date: 2023-01-10

Review Title: Excellent service, low prices for Jewellery
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Review Description: I have ordered multiple jewellery from Shiels, enjoyed their discounts. The staff are friendly and very helpful.The prices are the best, and I regularly receive vouchers and gift cards from them.