Shiels Reviews

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In the Jewelry Store category

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P Pauline Anyon
31 days ago

Great service love my items.

My review for shiels.com.au Great service love my items. Speedy delivery and well packaged
C customer
33 days ago

Redefining Customer Loyalty: A Genuine Testimonial

Let me share my experience with shiels.com.au - a journey that began with high hopes and ended in profound disappointment. During the hustle of Black Friday sales, I purchased a watch from this South Aussie business, intending it to be a cherished Christmas present. However, fate had other plans as a part of the watch detached unexpectedly. Promptly, I adhered to the return policy and sent back the watch to Shiels for a refund. The twist in the tale was that the intended recipient had already returned overseas, rendering the watch unnecessary. Eager for a resolution, I approached Shiels for a refund, only to be met with a surprising refusal, attributing the decision to the manufacturer. Tripped up by conflicting information, I reached out to the manufacturer, who clarified that the ultimate decision lay with Shiels, leaving me feeling misled and disheartened. As days turned into weeks, and emails went unanswered, my anticipation for a resolution dwindled. A month later, I found myself without the watch or the promised refund, left grappling with a sense of injustice. A transaction that began with the exchange of $300 for a new watch culminated in disappointment as I realized I was being offered a repaired timepiece instead. The lack of transparency and accountability in customer service at Shiels shattered my trust and left me disillusioned. What could have been a simple refund process turned into a convoluted ordeal, leaving me not only without a watch but also without the desire to engage with the brand in the future. Customer loyalty is a delicate bond, easily broken when integrity and service falter. My journey with Shiels serves as a cautionary tale, highlighting the impact of transparent communication, fair policies, and genuine customer care on brand perception. As I bid adieu to Shiels, I reflect on the value of authentic relationships in fostering lasting customer loyalty.
T Teesh
33 days ago

Sparkling Elegance: A Dazzling Experience with Shiels’ 22k Gold Plated Hoops

Let me share my exceptional experience with Shiels.com.au after purchasing their exquisite 22k gold plated hoops. The moment I received my order, I was captivated by the sheer quality and craftsmanship of the product. The hoops exuded a radiant shine that instantly elevated my outfit, making me feel like a true trendsetter. From the intricate details to the luxurious finish, every aspect of these hoops spoke volumes about Shiels' commitment to delivering premium jewelry. I must commend the durability of the gold plating, as it has retained its luster even after regular wear, surpassing my expectations in terms of longevity. Furthermore, the seamless online shopping experience and prompt delivery by Shiels truly added to my satisfaction as a customer. Their attention to detail and dedication to quality are unparalleled, reaffirming my trust in their brand for future purchases. In conclusion, if you are seeking elegance and sophistication in your accessories, look no further than Shiels' 22k gold plated hoops. Embrace the allure of these dazzling hoops and elevate your style effortlessly. Thank you, Shiels, for exceeding my expectations and providing me with a touch of luxury in my everyday life.
J jake grieveson
33 days ago

My girlfriend LOVED the necklace

My review for shiels.com.au My girlfriend loved the necklace i got her soo much. She hugged me for like an 30 mins. Will definitely be trying to spoil her more often. And the shipping time was so good.
A Adam Mccrae
35 days ago

A Perfect Christmas Surprise from Shiels.com.au

Reflecting on my recent experience with Shiels.com.au, I cannot help but feel overwhelmed by the joy their service brought me this Christmas. The fast delivery ensured that my presents arrived on time, making the holiday season even more special. What truly stood out to me was how Shiels.com.au paid attention to detail. The item I ordered was exactly what I wanted, with no compromises. It was evident that they valued my preferences and worked diligently to fulfill them. There was no unnecessary back and forth, no delays, just a smooth and seamless process from start to finish. The efficiency and professionalism displayed by Shiels.com.au further reinforced my trust in their brand. My Christmas was truly made memorable by the exceptional service provided by Shiels.com.au. I would highly recommend them to anyone looking for a hassle-free shopping experience and quality products that meet your expectations without any hassle.
A Ashlyn white
40 days ago

perfect gifts

My review for shiels.com.au i got gifts for my boyfriend, they turned up in great condition and with pleasant timing, amazing quality jewelry.
E Ewa Szymanski
42 days ago

Shiels in Adelaide South Australia !

My review for shiels.com.au Shiels in Adelaide South Australia ! I want to thank you for your fast delivery of an item I ordered from your store online. Very happy with my recent purchase, as I have ordered from you once before. You have great products range, great competitive prices and decent sales which I love. I would be recommending you to my family and friends if they are after a special purchase of gift for someone. ❤️ Thank you !
K Kirsten Torrisi
45 days ago

I love the affordability and the range…

My review for shiels.com.au I love the affordability and the range of products. I also really appreciated the birthday discount they sent me as my birthday is usually ignored being just after Christmas and right when school starts but it was nice to buy myself something to celebrate.
D Deanna Bassett
51 days ago

A Gem of a Find: Shiels Shines Bright in Service and Quality

I stumbled upon Shiels.com.au a few years ago, and it's been my go-to destination for exquisite jewellery ever since. Whether I'm browsing online or visiting their store, the experience is consistently top-notch. The staff, both in-store and online, are not just helpful but genuinely friendly, making me feel like a valued customer every time. One aspect that never fails to impress me is the swift delivery - my orders always arrive earlier than anticipated, adding a delightful element of surprise to every purchase. And the best part? The quality of the jewellery is truly unmatched, fitting perfectly within my budget without compromising on elegance or craftsmanship. With each purchase, I find myself more and more satisfied, reaffirming my loyalty to Shiels. It's safe to say that I've become a proud member of the Shiels family, and I can confidently say that I won't be shopping for jewellery anywhere else. Thank you, Shiels, for consistently exceeding my expectations and for being a beacon of excellence in the world of jewellery.
C Clint Carey
58 days ago

I made a purchase online which was…

My review for shiels.com.au I made a purchase online which was really easy and fast. I had no issues at all, and my new watch arrived in the estimated time frame. I’m really happy with the service I received.
R Rachael Bucello
60 days ago

Unwrapping Joy: A Gleaming Chain Story

Nestled in the fast-paced world of online shopping, my experience with Shiels.com.au was nothing short of delightful. Upon eagerly placing my order, I awaited the arrival of the "perfect little chain" with bated breath. To my pleasant surprise, the package arrived swiftly at my doorstep, bringing with it a wave of excitement. Delving into the meticulous wrapping, I was greeted by a sight that spoke volumes about the care and attention to detail put into every step of the process. The chain, elegantly presented, shimmered under the lights, promising to add a touch of glamour to my everyday ensemble. In that moment, unwrapping the exquisitely packaged chain, I felt a rush of joy akin to uncovering a hidden treasure. The craftsmanship and thoughtfulness showcased in its presentation only amplified my appreciation for this exquisite piece from Shiels.com.au. Thank you for not only delivering a product but also an experience that brightened my day and elevated my style game. Shiels.com.au has undoubtedly won my heart as a customer, and I look forward to many more moments of unwrapping joy in the future.
K Kim
64 days ago

Will not be my last purchase.

My review for shiels.com.au Online purchasing was super simple. Delivery was quick. More than happy with my purchases. Love that they came in the boxes with ribbons. Felt like a special occasion.
H Helen
71 days ago

I do love the choice of materials which…

My review for shiels.com.au I do love the choice of materials which gives you a great price range. Postage was acceptable with a reasonable delivery timeOne downside was the lack of communication
K Kate Sharrad
71 days ago

Transformed My Fitness Routine: A Deep Dive into the Active Series 3 Smartwatch

As an avid fitness enthusiast, I can't help but gush about my recent purchase of the Active Series 3 smartwatch from shiels.com.au. The convenience of ordering online and receiving it within just a few days already set a positive tone for my experience. Upon unboxing, I was pleasantly surprised by the user-friendly interface and easy-to-follow instructions for setup. The seamless process had me up and running in no time, eager to put this sleek device to the test in my daily workouts. What truly sets this smartwatch apart is its ability to seamlessly integrate into my fitness routine. From tracking my steps and calories burned to monitoring my heart rate during intense workouts, every feature is designed to enhance my performance and keep me motivated. But what truly stole my heart is the way it has transformed the way I approach my fitness goals. With real-time data at my fingertips, I feel more in tune with my body than ever before. The Active Series 3 smartwatch has become my constant companion, pushing me to go the extra mile and surpass my limits. In conclusion, my journey with the Active Series 3 smartwatch has been nothing short of transformative. It has not only elevated my fitness routine but also instilled in me a sense of discipline and motivation that I never knew I had. Thank you, shiels.com.au, for bringing this game-changer into my life.
C Cici
76 days ago

Excellent quality jewellery and service

My review for shiels.com.au Really happy with the service from Shiels online. I purchased a number of orders during the Black Friday sales, all orders were packed properly, no damage to boxes or jewellery. Products themselves are lovely and sturdy, which has been the ongoing experience with Shiels purchases. Fantastic company!

Introduction:

Shiels.com.au is a reputable online jewelry store that offers a wide range of high-quality jewelry pieces. With a strong presence in Australia, Shiels has been catering to the needs of jewelry enthusiasts for many years. Offering a seamless shopping experience, this website is known for its diverse product selection, competitive pricing, and excellent customer service. Whether you're looking for diamond engagement rings, fashion jewelry, or luxury watches, Shiels.com.au is a go-to destination for all your jewelry needs.

Pros and Cons:

  • Pros:
    • Extensive selection of jewelry pieces and watches
    • Competitive pricing and regular promotions
    • Easy-to-navigate website with intuitive search functionality
    • Multiple payment options, including Afterpay and PayPal
    • Well-regarded reputation and positive customer reviews
    • Dedicated customer service team offering assistance and advice
  • Cons:
    • Limited physical store locations, mainly concentrated in Australia
    • Shipping costs may apply for certain orders

User Experience:

Shiels.com.au provides an exceptional user experience with its clean and user-friendly website design. The website's intuitive interface allows customers to easily navigate through various categories, filter search results, and explore detailed product pages. The inclusion of high-quality product images and comprehensive descriptions enables shoppers to make well-informed purchasing decisions. Additionally, the website's responsive design ensures seamless browsing and shopping experiences across different devices, enhancing accessibility for users.

Pricing and Value for Money:

Shiels.com.au offers competitive pricing for its jewelry pieces and watches. The website regularly provides attractive promotions and discounts, making it a cost-effective choice for customers seeking affordability without compromising on quality. With a diverse range of products catering to different price points, Shiels ensures there is something for every budget. When considering the quality of materials and craftsmanship, customers can be confident that they are receiving excellent value for their money.

Customer Service:

Shiels.com.au takes pride in its exceptional customer service. The dedicated team is easily reachable through various channels, including phone, email, and live chat. Customers can rely on their expertise and assistance throughout the shopping process, whether they have questions about specific products, require guidance on sizing, or need help with returns or exchanges. Prompt response times and personalized attention contribute to a positive and satisfying customer service experience.

Product Quality and Selection:

Shiels.com.au offers an extensive selection of jewelry pieces and watches, ensuring that customers can find suitable options for any occasion or personal style. The products are sourced from reputable brands known for their quality and craftsmanship. Whether you're searching for stunning diamond rings, elegant earrings, fashionable bracelets, or luxurious timepieces, Shiels has a diverse collection to cater to every taste and preference. Each item undergoes careful quality checks to ensure customers receive only the finest pieces.

Website Usability:

The Shiels.com.au website has been designed with an emphasis on usability and convenience. The intuitive interface allows users to browse through categories effortlessly and easily locate desired products. The search functionality is robust, enabling customers to filter results according to specific criteria such as material, price range, gemstones, and more. The website also features a wishlist function, enabling users to save their favorite items for future reference. The overall user experience enhances customer satisfaction and makes the shopping process efficient.

Returns and Exchanges:

Shiels.com.au has a clear and customer-friendly returns and exchanges policy. If a customer is not satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The website provides detailed instructions and guidelines on how to proceed. Customers can easily contact the customer service team for assistance with returns, ensuring a smooth process and prompt resolution. It is important to note that certain items may have specific return conditions due to hygiene or customization reasons, which are clearly communicated on the website.

Promotions and Discounts:

Shiels.com.au frequently offers promotions and discounts on its range of jewelry pieces and watches. Customers can take advantage of these opportunities to enjoy significant savings on their purchases. The website prominently displays ongoing promotions, allowing shoppers to easily identify discounted items. By subscribing to the newsletter, customers can stay updated on the latest promotions and exclusive offers, ensuring they never miss out on an opportunity to grab their favorite jewelry pieces at reduced prices.

Reputation:

Shiels.com.au has built a strong reputation in the jewelry industry, known for its commitment to quality products and outstanding customer service. With decades of experience, Shiels has established itself as a trusted destination for jewelry shopping. Customer reviews and testimonials reflect the positive experiences of shoppers, further solidifying the brand's reputation as a reliable and reputable online jewelry store. The company's transparency, integrity, and dedication to customer satisfaction have contributed to its esteemed reputation.

Payment Options:

Shiels.com.au offers a variety of payment options to cater to different customer preferences. Customers can securely complete their purchases using major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, Shiels accepts alternative payment methods such as PayPal and Afterpay, providing flexibility and convenience for customers who prefer these options. The website's secure payment gateway ensures that customer information remains protected during transactions.

Loyalty Programs:

Shiels.com.au has implemented a loyalty program to reward its valued customers. By joining the Shiels loyalty program, customers can accumulate points with each purchase, which can be redeemed for future discounts or special offers. This program encourages customer loyalty and appreciation, providing further value and benefits to frequent shoppers. The loyalty program enhances the overall shopping experience and fosters a long-term relationship between Shiels and its customers.

Customer Reviews:

Customer reviews play a crucial role in shaping the reputation and trustworthiness of Shiels.com.au. The website features a section where customers can submit their reviews and ratings based on their shopping experiences. Positive customer reviews highlight the satisfaction and happiness of customers, while any constructive feedback is taken seriously and utilized to improve products and services. The presence of genuine customer reviews contributes to the transparency and authenticity of the brand.

Community Involvement:

Shiels.com.au actively engages in community involvement by supporting various charitable initiatives. The company recognizes its social responsibility and regularly participates in fundraising events and programs to give back to the community. Whether it's through donations, sponsorships, or partnerships, Shiels demonstrates its commitment to making a positive impact beyond the realm of jewelry retail. The company's community involvement efforts garner respect and admiration from customers and the wider community.

Shipping and Costs:

Shiels.com.au offers reliable shipping services to customers within Australia and select international destinations. Shipping costs and delivery times vary depending on the order value, destination, and chosen shipping method. The website provides clear information regarding shipping options and associated costs during the checkout process. Customers can track their orders online and receive timely updates on their shipment status. While certain orders may be subject to shipping costs, the overall experience ensures that customers receive their purchases in a timely manner.