Shiels User Reviews

Introduction

Shiels.com.au is an Australian jewellery brand that offers a wide range of high-quality jewellery pieces for men, women and children. It has been in the business for more than 45 years and has become a trusted name in the industry. With its online store, customers can purchase from the comfort of their homes with an assurance of excellent customer service, quality products and affordable pricing.

Pros and Cons

Pros:

• Wide variety of jewellery designs
• High-quality products at affordable prices
• Easy-to-use website with a user-friendly interface
• Free shipping for orders over $69
• Flexible payment options including PayPal and Afterpay

Cons:

• Limited range of luxury jewellery pieces
• No physical stores in all areas of Australia

User Experience

The Shiels.com.au website provides a smooth and hassle-free shopping experience. The website's interface is user-friendly and easy to navigate, with product listings categorised and organised for convenience. Customers can easily browse and filter products, while product descriptions are clear and concise, enabling customers to make informed decisions.

Pricing and Value for Money

Shiels.com.au offers high-quality, affordable jewellery pieces, making it an excellent choice for customers on a budget. Prices vary depending on the product, with basic designs starting at just $10, while high-end pieces may cost over $2,000. With their 'Price Promise' guarantee, customers can rest assured they are getting the best deal on their purchase.

Alternatives

Some alternatives to Shiels.com.au include Michael Hill, Angus & Coote, and Goldmark Jewellery. These stores offer similar product ranges and quality, but individual pricing and customer service vary.

Customer Service

Shiels.com.au offers excellent customer service, with friendly and helpful staff available to answer customer inquiries via email, phone, or live chat. The company also offers a 'Help Centre' on its website, covering frequently asked questions and other essential information for a hassle-free shopping experience.

Product Quality and Selection

Shiels.com.au offers a wide selection of jewellery pieces, including rings, necklaces, earrings, bracelets, and watches. All products are of high quality, with pieces made from materials such as gold, silver, and diamonds. Customers can choose from classic or contemporary designs, and there are regular new arrivals and seasonal collections to choose from.

Website Usability

The Shiels.com.au website is user-friendly, with a responsive design that adapts to different devices such as desktops, laptops, tablets, and smartphones. Customers can easily browse products, find detailed product descriptions, and place orders with ease. The website also features an easy-to-use checkout process, ensuring a hassle-free payment procedure.

Returns and Exchanges

Shiels.com.au offers a 30-day returns policy, enabling customers to return or exchange unwanted items within this timeframe. The company offers a hassle-free returns process, with the option of returning items either by post or in-store. However, items must be in their original condition and packaging for returns to be accepted.

Promotions and Discounts

Shiels.com.au regularly offers promotions and discounts on select products or during festive seasons, ensuring customers get a bargain deal. Additionally, customers can sign up for the newsletter to receive exclusive promotional offers and updates.

Reputation

Shiels.com.au has a solid reputation for providing quality jewellery products and excellent customer service. The company has been in business for over 45 years, and its brand is recognised as a trusted name in the industry.

Payment Options

Shiels.com.au offers a variety of payment options, including credit cards, PayPal, and Afterpay. Customers can choose the payment method that suits them best, with the flexibility to purchase now and pay later.

Loyalty Programs

Shiels.com.au offers a loyalty program, providing a 10% discount on customers' first online purchases. Customers can also earn reward points for every purchase, which can be redeemed for savings off future purchases.

Customer Reviews

Shiels.com.au showcases customer reviews on its website, providing social proof of the quality of its products and customer service. Customers can also leave their feedback, giving others valuable insights into Shiels.com.au's offerings.

Community Involvement

Shiels.com.au is actively involved in local communities, supporting various charitable organisations and sponsoring events.

Shipping and Costs

Shiels.com.au offers free shipping on orders over $69, with a delivery timeframe of up to 10 business days. For orders under $69, a $9.95 flat rate shipping fee applies. The company also offers express shipping at an additional cost, with delivery timeframes of up to three business days. The exact shipping costs and delivery timeframes depend on the delivery location, weight, and type of product being ordered. Overall, Shiels.com.au offers excellent value for money, quality jewellery products, and first-class customer service. With a user-friendly website, flexible payment options, and a reputation for trustworthiness, it is an excellent choice for customers looking for affordable and high-quality jewellery.