Users Voice for Shiprocket

43% users rated Terrible
1% users rated Poor
0% users rated Average
3% users rated Very Good
53% users rated Excellent
Pie Chart Review Representation for Shiprocket
Shiprocket Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Shiprocket Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 02 Jun 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3.6 1.3 2.8 2.5 5 5
Nov 2022 1.8 1.4 2 3 5 5
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.4 5 5 5 5
Mar 2023 2.7 1.3 1.8 1.8 5 5
Line Chart for Rating of peer stores

shiprocket.in

booking.com

shein.com

rakuten.com

tripxtours.com

industrybuying.com

Detailed Shiprocket Review by

Introduction:

Shiprocket is an innovative eCommerce logistics platform that provides a comprehensive set of solutions for shipping and delivery needs of online businesses. It is a tech-driven platform that is designed to simplify the process of shipping and enable small and medium-sized businesses to deliver their products to customers across India, seamlessly and cost-effectively.

Pros and Cons:

Pros:
  • Easy integration with popular eCommerce platforms
  • Wide network of shipping partners for fast and reliable delivery
  • Competitive pricing for shipping and logistics services
  • Customizable shipping options to meet specific business needs
  • User-friendly dashboard with real-time tracking and analytics
Cons:
  • Limited international shipping options
  • No support for cash on delivery (COD) payments
  • Slow customer service response times at times

User Experience:

Shiprocket provides a smooth and hassle-free user experience for online businesses looking to streamline their shipping and delivery operations. Its intuitive dashboard allows users to manage orders, track shipments, and analyze performance metrics in real-time, making it easier to make informed decisions and optimize shipping strategies.

Pricing and Value for Money:

Shiprocket offers competitive pricing for its shipping and logistics services, with rates starting from as low as Rs. 23 for domestic shipments. The platform also offers flexible payment options, including Paytm, UPI, and credit/debit cards. Its value for money proposition is based on cost optimization, faster delivery times, and increased customer satisfaction.

Alternatives:

Other popular shipping service providers in India include FedEx, Blue Dart, and Delhivery. While they offer similar services, their pricing and delivery options may vary, making it important to carefully evaluate each service based on the specific needs of your business.

Customer Service:

While Shiprocket's customer service team can be slow to respond at times, they are generally knowledgeable and helpful, offering support in multiple languages including English and Hindi. The platform also offers a range of self-help resources such as FAQs and knowledge base articles.

Product Quality and Selection:

Shiprocket offers a wide selection of domestic and international shipping options, including standard, express, and COD delivery options (excluding COD for now). The platform also offers a range of packaging materials to ensure that goods are delivered safely and securely.

Website Usability:

Shiprocket's website is easy to navigate, with clear and concise information about its service offerings. The platform's dashboard is also well-designed, with a range of useful features such as order management and shipment tracking.

Returns and Exchanges:

Shiprocket offers a flexible returns and exchange policy that allows customers to return or exchange products within 7 days of delivery. They also offer a tracking mechanism for returns, making it easy to monitor the status of returned items.

Promotions and Discounts:

Shiprocket offers promotional discounts from time to time, particularly for new customers. The platform also runs loyalty programs and referral schemes, providing additional savings for regular users.

Reputation:

Shiprocket has built a strong reputation as a reliable and efficient eCommerce logistics platform, with a growing customer base across India. The platform has also won several awards for its innovative approach to eCommerce logistics.

Payment Options:

Shiprocket offers a variety of payment options including credit/debit cards, net banking, Paytm, and UPI, making it easy to pay for shipments and other services.

Loyalty Programs:

Shiprocket offers a loyalty program that rewards users with points for every shipment they send. Points can be redeemed for discounted shipping rates and other perks.

Customer Reviews:

Shiprocket has received mostly positive reviews from its customers, who praise the platform for its ease of use, competitive pricing, and reliable delivery services. Some users have expressed dissatisfaction with slow customer service response times, however.

Community Involvement:

Shiprocket is involved in a variety of community initiatives, including skill development programs for women and youth, and social impact projects that support education and healthcare.

Shipping and Costs:

Shiprocket offers fast and reliable shipping across India, with a wide network of shipping partners to ensure timely and efficient delivery. The platform's shipping rates are competitive, with prices starting from as low as Rs. 23.

Shiprocket Recent User Reviews

User Rating

5 stars

232

4 stars

29

1 stars

191

👤

Reviewer Name: GoGift Hub

Review Submission Date: 2023-01-27

Review Title: Solutions
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I must say they are quick with solutions.

👤

Reviewer Name: Jassraj Singh

Review Submission Date: 2023-01-12

Review Title: Horrible experience with shiprocket,
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Horrible experience with shiprocket,Delivery agents rudely deal with womens,they can't know how to speak with womens, cheap class,third class,Uneducated, inexperienced person hired this company, Delivery agent entered the house without customer permission and misbehaving with single mothers Your agent Akshay cell no.998831580 Jalandhar abused to women ,rudely talking You hired Drug peddlers as a delivery agent

👤

Reviewer Name: john

Review Submission Date: 2023-01-12

Review Title: AWB no 321769687715
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: AWB no. 321769687715 booked on 05.01.2023 till today 12.01.2023 not picked up and the comment from courier is updated as parcel is not ready, which is NOT acceptable to us , no one is ready to resolve this issue request you not to use this shiprocket please

👤

Reviewer Name: MIAMI STORE

Review Submission Date: 2022-12-29

Review Title: 320742443850 secure shipment lost....
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: 320742443850 secure shipment lost....They rejected claim after 1 monthWorst experience...never use shiprocket

👤

Reviewer Name: Harshita Talwar

Review Submission Date: 2022-12-28

Review Title: Amazing
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have started a new business with Shiprocket and my work get easier after that.My get easily picked and delivered on time. For all the escalation we can take action on panel itself.

👤

Reviewer Name: Ashish Kumar

Review Submission Date: 2022-12-27

Review Title: I am happy with the app and the useful…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I am happy with the app and the useful information and it really appreciated.

👤

Reviewer Name: himani bargla

Review Submission Date: 2022-12-27

Review Title: Amazing experience smooth and hassle…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Amazing experience smooth and hassle free delivery

👤

Reviewer Name: Rish Syal

Review Submission Date: 2022-12-27

Review Title: I was looking for logistic for my…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I was looking for logistic for my business and I have found shiprocket and after my business growing as shining as brighter

👤

Reviewer Name: nawaz siddiqui

Review Submission Date: 2022-12-27

Review Title: Totally satisfied with such a great…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Totally satisfied with such a great company my business keep growing and keep shining with the shiprocket totally trustable brand in logistics

👤

Reviewer Name: Palak Rai

Review Submission Date: 2022-12-27

Review Title: My overall experience with shiprocket…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: My overall experience with shiprocket was positive because I always received the shipment on time and with the correct product.

Related Categories