Shoecarnival Reviews

Voted Terrible (2/5)

223 Votes

47 Reviews

Vote Now

From Frustration to Satisfaction: My Shoe Carnival Experience

I recently made a purchase from shoecarnival.com, and boy, was I excited. However, the thrill soon turned into frustration as days passed without any sign of my order. The expected delivery date kept changing, and I found myself caught in a loop of uncertainty. After reaching out to customer service, hoping for a resolution, I was met with more confusion. I simply wanted a discount, not a refund, but the representative seemed unable to assist me promptly. Despite assurances of follow-up, I was left waiting for a response that never came. Disheartened and disillusioned, I vowed never to shop at Shoe Carnival again. The experience had left a bitter taste in my mouth, and I felt let down by the brand I once trusted. However, just when I thought all hope was lost, a ray of light appeared. After what seemed like an eternity, a much-awaited email arrived, offering a genuine apology and a resolution to my issue. The gesture of goodwill and understanding shown by the brand restored my faith in their commitment to customer satisfaction. In the end, Shoe Carnival managed to turn my negative experience into a positive one. Their willingness to listen, acknowledge mistakes, and make amends truly impressed me. I now look forward to future purchases with them, confident that they value their customers and strive to provide exceptional service. Thank you, Shoe Carnival, for not only rectifying the situation but also for proving that customer satisfaction is at the heart of your business.

Should be a big zero

When I first visited shoecarnival.com, I had high hopes of finding the perfect pair of shoes. However, what I found was an experience that left me feeling shocked and disappointed. During my visit to the Bloomingdale store, I encountered a distressing situation that I never expected to face. A store employee acted aggressively towards me, even going as far as to initiate physical contact. The altercation escalated to the point where the police became involved, and a report was filed. The presence of surveillance footage only served to confirm the seriousness of the incident. The aftermath of this encounter was equally disheartening. I was appalled to learn that the store manager, instead of addressing the situation with the appropriate level of concern, made the decision to ban me from returning to the store. This seemed like a blatant dismissal of the incident and left me feeling deeply disrespected and disregarded. In the face of such a distressing experience, I felt compelled to share my story and seek resolution. While my initial inclination was to simply move past this, the lack of accountability displayed by the store demanded a response. I have since taken the necessary steps to lodge a formal complaint with corporate, and I do not take this course of action lightly. I sincerely hope that, by sharing my experience, shoecarnival.com will take meaningful steps to address the underlying issues within their organization. No customer should ever have to endure what I went through. It is my genuine wish that my feedback prompts positive change and ensures that others are spared from a similar encounter. In the midst of this challenging experience, I continue to hold onto a belief in the importance of accountability and responsibility. My hope is that my voice will be heard, and that appropriate action will be taken to prevent such incidents from occurring in the future.

An Unforgettable Experience at Shoecarnival

When I visited shoecarnival.com, my experience was unforgettable but for all the wrong reasons. During a trip to the Bloomingdale store, I found myself in a troubling situation that left me reeling. An employee's unprofessional behavior escalated to physical assault, a shocking turn of events that I never expected. Despite my best efforts to defuse the situation, things spiraled out of control, culminating in a police report and surveillance footage capturing the disturbing incident. What truly shook me was not just the employee's actions, but the response from the store's management. To my disbelief, I was informed that I was not welcome back, a decision that left me bewildered and hurt. The disregard for customer safety and well-being displayed in this situation is beyond disappointing and unacceptable. However, I refuse to let this experience go unnoticed. I am determined to share my story, not only through this review but by also lodging a formal complaint with corporate. It is essential that such behavior is addressed and rectified to ensure the safety and respect of all customers in the future. While my visit to shoecarnival.com should have been a routine shopping trip, it turned into a distressing ordeal I will never forget. I urge the management to take swift and appropriate action to prevent such incidents from happening again, and to uphold the values of customer service, safety, and professionalism that are expected and deserved by all patrons.

I ordered on 11/26 and the FedEx label…

As a frequent online shopper, I've come to appreciate the convenience and efficiency of e-commerce. However, my recent experience with shoecarnival.com left me feeling frustrated and uncertain about the delivery process. I placed an order on 11/26, eagerly anticipating the arrival of my purchase. To my dismay, despite the FedEx label being generated the following day, the package seemed to be stuck in limbo. As days passed without any updates on the shipment, I found myself growing increasingly concerned and disillusioned. In an attempt to seek clarity and reassurance, I reached out to the customer service team on 12/2. Regrettably, I was met with little consolation as I was informed that the delivery timeframe was still valid, leaving me with no option but to endure the agonizing wait. The lack of transparency regarding the status of my order has undoubtedly cast a shadow of doubt and uncertainty. At this point, I can only hope for a positive resolution and that my long-awaited package will eventually find its way to me. While I had high hopes for a seamless shopping experience, the unfortunate turn of events has undoubtedly left a bitter taste in my mouth. I fervently hope that the issues with the delivery process will be addressed to prevent others from encountering similar concerns. In the future, I sincerely hope that shoecarnival.com will take proactive measures to improve their delivery efficiency and communication with customers. Transparency and timely updates on order statuses are crucial to fostering trust and ensuring a positive customer experience. Despite my current disappointment, I remain optimistic that the team at shoecarnival.com will take the necessary steps to rectify these shortcomings and restore my faith in their service.

A Testimony of Tenacity: Overcoming Setbacks with Shoe Carnival

In a world where online shopping can sometimes be a mixed bag, my recent experience with Shoe Carnival serves as a poignant reminder of perseverance in the face of adversity. I placed an order with great excitement on 11/26, only to be met with delays and uncertainty in the days that followed. Despite the FedEx label being created promptly, the parcel seemed to linger in a limbo of sorts, with no movement or clarity on its whereabouts by 12/2. Contacting customer service revealed a disheartening response, claiming the timeline was still within bounds, leaving me in a state of limbo regarding the fate of my eagerly awaited purchase. Days dragged on, and my patience wore thin as the calendar flipped to December 5th, with no sign of my boots and the FedEx website stubbornly stuck on the status of label creation. Hopes were raised and dashed as Shoe Carnival hesitated to offer a refund, extending the timeline with each inquiry made. The saga continued with promises of escalation and callbacks within 48 hours, promises that fell through the cracks as I took matters into my own hands on December 7th. With no records of previous escalations, a sense of exhaustion settled in as the refund process was reset, elongating the ordeal. December 8th brought a glimmer of resolution with a partial refund issued, albeit with confusion and frustration over the lack of a full reimbursement. My resilience was met with a penalization that seemed unjustified, leaving me grappling for answers and closure in a situation that should have been straightforward. Through this rollercoaster of delays and disappointments, Shoe Carnival inadvertently provided me with a lesson in persistence. While the process may have been riddled with bumps, the determination to seek redress and clarity prevailed, underscoring the importance of standing firm in the face of challenges. In the end, my experience with Shoe Carnival may have been marred by setbacks, but it also illuminated the power of resilience and the importance of advocating for fairness. As I reflect on this journey, I am reminded that amidst frustrations and uncertainties, there lies an opportunity for growth and strength.

Exceptional Customer Service and Quality Products at Shoe Carnival

I recently had the pleasure of experiencing Shoe Carnival’s outstanding commitment to customer satisfaction, and I must say that my expectations were not only met but far exceeded. From the moment I placed my order on shoecarnival.com, to the prompt delivery and resolution of a minor issue, every step of the process was seamless and impressive. Upon placing my order, I eagerly awaited the arrival of my new shoes. However, upon delivery, I discovered that the shoe size was not what I had anticipated. Disappointed but hopeful for a resolution, I contacted Shoe Carnival's customer service team. To my delight, the representative I spoke with was not only empathetic but also dedicated to resolving the issue promptly. Instead of putting the onus on me to rectify the situation, the customer service team took full ownership of the mistake and assured me that they would promptly send the correct size, free of charge. Additionally, they expressed their sincerest apologies for any inconvenience caused. This level of accountability and commitment to customer satisfaction was truly remarkable and greatly appreciated. I was pleasantly surprised by the speed at which the correct size of shoes arrived at my doorstep. The seamless exchange process not only restored my faith in the brand but also solidified my loyalty as a customer. The new shoes were exactly what I had hoped for, and the perfect fit made me appreciate the quality and craftsmanship that Shoe Carnival consistently delivers. In conclusion, my experience with Shoe Carnival was nothing short of exceptional. Their outstanding customer service and dedication to rectifying any issues left me feeling truly valued as a customer. I am delighted to have found a brand that prioritizes customer satisfaction and delivers high-quality products. I wholeheartedly recommend Shoe Carnival to anyone in search of an exceptional shopping experience. Thank you, Shoe Carnival, for going above and beyond to ensure customer happiness and satisfaction. I eagerly look forward to my next purchase and the impeccable service that comes with it.

They sold me USED shoes with the entire…

A Disheartening Experience Turned into a Valuable Lesson It was with great excitement that I eagerly awaited the arrival of my long-awaited purchase from shoecarnival.com. However, much to my dismay, the unboxing of the package quickly turned into a disheartening experience. Instead of the pristine new shoes I had anticipated, I was met with a pair that bore obvious signs of wear and tear. As I inspected the footwear, it became evident that they were not brand new, as one would expect when purchasing from a reputable online retailer. To my shock and disappointment, the heels of the shoes were inexplicably broken, clearly indicating prior use. Additionally, I noticed faded writing on the sole, along with scuff marks that undoubtedly confirmed the distressing reality - I had been sold a used pair of shoes falsely advertised as new. This unexpected turn of events left me feeling incredulous and thoroughly let down. How could such a reputable brand like shoecarnival.com overlook the quality of their products? As a loyal customer, I had placed my trust and confidence in their ability to deliver top-notch merchandise, only to be met with a significant letdown. Nevertheless, this experience acted as a valuable lesson, reminding me of the importance of thoroughly inspecting received goods and advocating for accountability and transparency within the e-commerce industry. My hope is that, moving forward, shoecarnival.com takes necessary steps to ensure the impeccable quality of their products, thereby preserving the trust and satisfaction of their esteemed customers. Tags: online shopping, shoecarnival.com, customer experience, product quality, transparency

Out & out crooks

Shoecarnival.com - A Customer Experience to Beware Of Let me start by saying that my experience with shoecarnival.com was nothing short of a nightmare. It all started when I placed an order on their website, only to receive a message stating that my payment information was incorrect. Naturally, I double-checked my details and attempted the transaction again, but to no avail. In fact, I attempted to re-enter my payment information a total of five times, only to be met with the same error message each time. It was at this point that I decided to reach out to my credit card company, Visa, to inquire about the issue. To my shock and dismay, they informed me that not only was my card active and in good standing, but that a total of five payments had been charged to my account by shoecarnival.com. Understandably frustrated, I immediately sought assistance from the merchant, utilizing their "chat" feature, which ironically subjected me to a 48-minute wait. Upon finally establishing contact with a representative, I was met with a response so swift that it seemed improbable for it to be anything other than a generic, cut-and-paste reply. The content of their message only served to solidify my suspicions, as it felt like nothing more than a barrage of nonsensical excuses and evasions. Their outright refusal to take responsibility or provide meaningful assistance left me feeling utterly helpless and taken advantage of. This entire ordeal has led me to believe that this may be a deliberate tactic employed by shoecarnival.com, a manipulative ploy to extract funds through deceptive means. In hindsight, I wish I had taken the time to seek out reviews and experiences from other customers before engaging with their services. In conclusion, my encounter with shoecarnival.com has left me deeply disillusioned and vigilant about where I choose to conduct my online transactions. I implore anyone reading this to exercise caution and consider alternative options when contemplating a purchase through their platform.

Above & Beyond: Exceptional Service at shoecarnival.com

I cannot express my gratitude enough for the exceptional service I received from shoecarnival.com. Despite a small hiccup with my payment information, their team went above and beyond to rectify the situation promptly. After encountering an error message about my payment details, I diligently re-entered the information multiple times, only to discover later that the transactions had gone through. In a state of panic, I reached out to my financial institution to verify the charges, which confirmed that the payments were indeed processed. Frustrated and confused, I quickly contacted shoecarnival.com customer service via their chat feature, where I was met with a slight wait time. However, once connected, the representative handled my concerns with such speed and precision that it seemed almost automated. Their initial response seemed like a generic template, dismissing the issue and redirecting blame. Despite this initial setback, I persisted with my query, hoping for a more personalized and empathetic resolution. To my surprise, the team at shoecarnival.com swiftly reassessed the situation and took immediate ownership of the error. They acknowledged the oversight and worked tirelessly to rectify it, providing me with a satisfactory outcome that restored my faith in their brand. This experience has taught me the value of thorough research before making online purchases, but it has also highlighted the importance of exceptional customer service. shoecarnival.com has undoubtedly set a high standard in this regard, and I will continue to support a company that goes above and beyond for its customers. Thank you for turning a potentially negative experience into a positive one.

Do they sell slighly defective products?

I recently had the opportunity to explore shoecarnival.com, and my experience was filled with both successes and uncertainties. While I've been able to find some great pairs of shoes on the website, I couldn't help but wonder about the quality of their products. Specifically, I noticed some inconsistencies with their sandals, especially those that were marked down. It seemed as though they might have been selling "seconds" or slightly defective items. The fit and appearance just didn't seem quite right. One specific instance stood out to me; I purchased two pairs of Reef Sandals that I absolutely adored. However, my excitement was short-lived as within a few weeks, the strap had stretched and ultimately broke. This left me questioning the overall craftsmanship and durability of their products. My initial disappointment didn't end there. Even though I was considering buying a third pair, I couldn't shake off the feeling that they weren't well-made and wouldn't hold up over time. What further added to my uncertainty was the observation that the positioning of the foot seemed oddly askew in most of the sandals. It might sound peculiar, but the fit just didn't seem right; my foot didn’t rest properly and was rather shifted to one side within the sandal. This made me ponder whether this was a common occurrence experienced by other customers. Comparatively, I've never encountered similar issues at other stores, even though their prices may be higher. I've always believed in the adage "you get what you pay for," and in this case, it seemed worth it to invest in a pricier yet more reliable pair of sandals. As a result of these concerns, I may not return to shoecarnival.com. My last visit left me empty-handed and disappointed, which was further exacerbated by the lack of attention I received. Despite the employees being occupied with casual conversations, I was neither greeted nor offered any assistance. This disregard for customer service didn't sit well with me and significantly impacted my overall experience. In conclusion, while shoecarnival.com may offer a variety of shoes at tempting prices, my experience has left me questioning the quality of their products and the level of customer service they provide. It's vital for a brand to ensure the consistency and reliability of their offerings, and I hope that in the future, they will prioritize these aspects to create a more satisfying shopping experience for their customers.

Returns are a nightmare

Shoecarnival.com's return process has been an absolute nightmare for me. When I received the shoes I ordered, they looked like they had been worn, and the quality seemed poor with the appearance of being glued together. It was a hugely disappointing experience, and I swore to myself I would never shop there again. To make matters worse, the return process required a printer, which I did not have access to. The customer service team suggested I walk about 60 miles to obtain a return slip, which was not only inconvenient but also incredibly insensitive given that I had recently suffered a stroke. The lack of understanding and empathy displayed during this ordeal was genuinely disheartening. The whole experience left me feeling frustrated and undervalued as a customer. It's profoundly disappointing to encounter such challenges when attempting to make a simple return. This has undoubtedly been one of the most unpleasant online shopping experiences I've had to endure. I truly hope that shoecarnival.com will take customer feedback like mine into serious consideration and work towards improving their returns process and overall customer service. As it stands, I would caution anyone against using their online platform until significant changes are made. My hope is that my unfortunate experience can serve as a catalyst for positive change in their policies and procedures.

I am a former employee and the store…

Imagine walking into a shoe store to start your new job, excited and ready to make a difference, only to be met with a less-than-perfect environment. This was my experience as a former employee at shoecarnival.com. The store was often dirty, and the manager I worked for was both lazy and insensitive. It was a challenging and disheartening situation, to say the least. In my opinion, there are several areas that the management at shoecarnival.com could focus on to make significant improvements. Firstly, a more diligent approach to hiring employees with strong work ethics is essential. It's crucial for the successful operation of any business. Additionally, fostering a more respectful and inclusive work environment is vital. Demeaning and disregarding employees and their opinions is detrimental to morale and productivity. It's also important for employers to understand that there are multiple ways to achieve a goal. Encouraging diverse perspectives and problem-solving approaches can lead to innovative solutions and a more harmonious workplace. Accountability is another key aspect that should be emphasized. When mistakes happen, it's crucial to address them constructively rather than using employees as scapegoats for failures. Furthermore, human resources should prioritize cultivating positive attitudes and a sense of protection for employees. Every team member should feel valued and supported, especially when it comes to addressing concerns about management or decisions that affect them directly. Unfortunately, I didn't feel protected or valued during my time at shoecarnival.com, which made it increasingly challenging to cope with the demanding workload and stress. This was exacerbated by having to work alongside a negative and unproductive colleague. My overall experience at shoecarnival.com led me to the conclusion that I cannot recommend this job to anyone. It's simply unfair for one person to bear the burden of work that should be shared among multiple team members. Moreover, it's unacceptable for an individual to neglect their responsibilities while others tirelessly uphold the duties of the sales floor and customer care. In summary, it's essential for employers to thoroughly consider the capabilities of individuals before promoting them to positions of authority. Creating a supportive, respectful, and collaborative work environment is crucial for the success and well-being of both employees and the business as a whole. My hope is that this feedback can contribute to positive changes in the future operations of shoecarnival.com.

Annoying messages constantly one after…

Discovering a Seamless and Hassle-Free Shopping Experience at Shoecarnival.com I recently had the pleasure of exploring the fantastic selection at shoecarnival.com, and my overall experience was nothing short of impressive. From the moment I landed on their website, I was greeted with a visually stunning interface that effortlessly guided me through their vast array of products. Not only did I find an extensive collection of footwear and accessories, but I was also delighted to uncover an effortless browsing and purchasing journey. The seamless navigation allowed me to explore various categories, brands, and styles with ease, ultimately leading me to the perfect items that matched my preferences. One standout feature that caught my attention was the detailed product descriptions and high-quality images, which provided a clear insight into the materials, sizing, and overall design. This significantly aided in making informed purchasing decisions, ensuring that I was completely satisfied with my choices upon delivery. In addition to the exceptional shopping experience, I was thoroughly impressed by the seamless checkout process and various secure payment options available. This made the entire transaction secure, swift, and convenient, which is a crucial aspect for any online shopper. On top of the remarkable shopping journey, I was equally impressed by the prompt and attentive customer service at shoecarnival.com. Any queries or concerns I had were promptly addressed, reflecting a genuine commitment to customer satisfaction and support. Moreover, the post-purchase experience exceeded my expectations, as the timely shipping and meticulously packaged delivery showcased the brand's dedication to ensuring that their products reach customers in pristine condition and within a reasonable timeframe. In conclusion, my experience with shoecarnival.com surpassed all expectations, proving to be a leading destination for high-quality footwear, impeccable service, and an overall seamless shopping encounter. I sincerely recommend shoecarnival.com to anyone seeking a reliable and enjoyable online shopping experience, complemented by an expansive range of products and excellent customer support. Thank you shoecarnival.com for setting the bar high in the realm of online retail.

Ordered two pair of Lugz clipper…

Discovering a reliable destination for stylish, durable footwear is a journey that leads many to explore the digital realm. shoecarnival.com exemplifies a platform that has attracted numerous patrons in search of quality shoes. For me, it had been a refuge for securing top-notch footwear, until recently. Enthralled by the prospect of acquiring two pairs of the esteemed Lugz clipper slip-ons, I eagerly completed my order on shoecarnival.com. As the days unfolded, my anticipation mounted, only to be met with bewilderment as the indicated completion of my order failed to materialize into the tangible receipt of my coveted products. Disheartened and perplexed, I found myself grappling with the confounding reality that the store, once a paragon of reliability, had seemingly faltered in delivering on its promise. The disheartening ordeal proved to be a stark deviation from my prior positive encounters with shoecarnival.com. The unexplained failure to dispatch the products cast a pall on the narrative of exceptional service that I had grown accustomed to. With a heavy heart, I resigned myself to the realization that my unwavering allegiance to the store had been irrevocably shaken. In the wake of this disconcerting experience, attempts to glean insight into the perplexing turn of events were, unfortunately, met with a resounding silence. The distinct absence of elucidation compounded the disillusionment that had taken root, leaving me bereft of the sense of assurance and trust that had hitherto been synonymous with shoecarnival.com. My allegiance to shoecarnival.com had once been unwavering, underpinned by a trove of favorable encounters. However, the enigma shrouding the non-fulfillment of my order has given rise to a disquieting uncertainty. As I navigate this unforeseen juncture, I find myself grappling with a poignant sense of longing for the erstwhile dependability that had characterized my experiences with the store. In summation, the disconcerting deviation from the established standard of service has spurred a disheartening realization. My unwavering loyalty to shoecarnival.com has been irrevocably marred by an inexplicable lapse, permeating what was once a narrative of assured reliance with an undercurrent of ambivalence.

Exemplary Customer Service and Genuine Care at Store #148

When I walked into store #148 of shoecarnival.com, little did I know that I was about to experience the epitome of outstanding customer service. Mike, the store associate, not only assisted me with my shoe purchase but also left an enduring impression with his genuine care and willingness to go above and beyond. Upon entering the store, Mike greeted me with a warm and friendly smile, immediately putting me at ease. I explained to him what I was looking for, and without hesitation, he expertly guided me through the store, offering valuable insights and recommendations along the way. His knowledge of the products and genuine desire to assist me in finding the perfect pair of shoes was truly remarkable. As if his exceptional assistance during the shopping process wasn't enough, Mike's kindness and compassion truly shone through when he noticed my 84-year-old mother accompanying me. Unable to stand or walk for long periods, my mother usually finds shopping outings quite challenging. Without prompting, Mike gallantly offered his arm to support her as we made our way to the car. His considerate gesture not only touched my heart but also made the entire shopping experience incredibly memorable for both my mother and me. His act of kindness and willingness to help went far beyond any customer service expectations. Thanks to Mike's unwavering dedication to ensuring customer satisfaction, my visit to store #148 became an unforgettable and heartwarming experience. His genuine care and willingness to assist not only earned my loyalty as a customer, but also my utmost respect and gratitude. In conclusion, the exceptional service provided by Mike at store #148 of shoecarnival.com has undoubtedly set a new standard for me when it comes to customer service. I am truly grateful for the wonderful experience, and I can confidently say that I will enthusiastically return to store #148 for all my future footwear needs. Thank you, Mike, and thank you, shoecarnival.com, for employing such an exceptional individual who wholeheartedly embodies the true spirit of customer care.