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Shoemall.com is a popular online retailer that specializes in footwear for men, women, and children. The website features a vast selection of shoes, including athletic shoes, sandals, boots, and more. The company was founded in 1999 and has since become a go-to destination for millions of shoe shoppers worldwide.
Pros and Cons
Pros:
- Large variety of shoes for men, women, and children
- Easy-to-use website
- Extensive filtering options
- Free shipping on all orders
- Affordable pricing
- Size ranges from 5 to 17
- Excellent return policy
- Rewards program
Cons:
- Limited selection of international brands
- Some customers may experience long wait times for customer service
User Experience
The Shoemall.com user experience is designed to be easy and intuitive. The site features a clean and modern design, with easy-to-use filtering options that help shoppers quickly find the shoes they need. Each product page features detailed information about the shoe, including a size chart, multiple images, and customer reviews. The website is also optimized for mobile devices, making it easy to shop on-the-go.
Pricing and Value for Money
Shoemall.com offers competitive pricing on all of their shoes. Customers can find shoes in a wide range of prices, from affordable styles under $50 to high-end designer shoes. The company also offers frequent sales and discounts, which can help shoppers save even more money. With free shipping on all orders and an excellent return policy, Shoemall.com offers great value for money.
Alternatives
Some popular alternatives to Shoemall.com include Zappos, DSW, and Foot Locker. Each of these retailers offers a wide selection of shoes and competitive pricing. However, Shoemall.com stands out for its generous free shipping policy and extensive filtering options.
Customer Service
Shoemall.com has a strong commitment to customer service. The company offers a toll-free customer service line and an email contact form for customers who need assistance. The customer service team is knowledgeable and responsive, and they work to resolve any issues customers may have as quickly as possible.
Product Quality and Selection
Shoemall.com offers a wide selection of shoes for men, women, and children. The website features shoes in a variety of styles, including athletic shoes, sandals, boots, and more. While the selection of international brands is somewhat limited, customers can find shoes from some of the most popular US brands. The quality of the shoes is excellent, and customers can expect durable and comfortable shoes that will last for years to come.
Website Usability
Shoemall.com is designed with website usability in mind. The website features a clean and modern design, with easy-to-use filtering options that help shoppers quickly find the shoes they need. The product pages are detailed and informative, and customers can use multiple images and customer reviews to make informed purchasing decisions. The website is also optimized for mobile devices, making it easy to shop on-the-go.
Returns and Exchanges
Shoemall.com offers an excellent return policy. Customers can return any unused shoes within 60 days of purchase for a full refund or exchange. The company provides customers with a pre-paid return label, making the return process easy and hassle-free. Shoemall.com also offers free exchanges, which is a great option for customers who need to exchange shoes for a different size or color.
Promotions and Discounts
Shoemall.com offers frequent sales and discounts on their shoes. Customers can sign up for the Shoemall.com newsletter to receive exclusive discounts and promotions. Additionally, the company offers a rewards program that allows customers to earn points for every purchase they make. The points can be redeemed for discounts on future purchases, which is a great way to save even more money.
Reputation
Shoemall.com has an excellent reputation for providing high-quality shoes and exceptional customer service. The company has been in business for over two decades and has earned the trust of millions of customers worldwide. Shoemall.com also has a positive reputation on online review sites, with customers praising the company's wide selection of shoes, affordable pricing, and excellent return policy.
Payment Options
Shoemall.com accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. The website also accepts payment through PayPal, which is a convenient option for customers who prefer to use this payment method.
Loyalty Programs
Shoemall.com offers a rewards program that allows customers to earn points for every purchase they make. Customers can use these points to receive discounts on future purchases, making it an excellent way to save money on shoes.
Customer Reviews
Shoemall.com has a wealth of customer reviews on their website. These reviews are written by verified customers and provide valuable information about the quality and fit of the shoes. Customers can use these reviews to make informed purchasing decisions and find shoes that meet their needs.
Community Involvement
Shoemall.com is committed to giving back to the community. The company regularly participates in charitable events and donates shoes to those in need. Additionally, the company partners with various organizations to support important causes, such as breast cancer research and environmental sustainability.
Shipping and Costs
Shoemall.com offers free shipping on all orders, with no minimum purchase required. The company ships to all 50 US states, as well as to US territories and military addresses. Customers can expect to receive their orders within 5-7 business days, depending on their location. Shoemall.com also offers expedited shipping options for customers who need their shoes sooner.
Review Description: Worst customer service ever. They made the mistake and shipped it to the wrong address but would not give me a refund or reship it to the correct address. Worst company ever. Shop at Amazon. You will receive much better customer service. The rep stated the company made the mistake and the manager scolded him for saying the truth. What a joke. I will not ever recommend this company nor will I ever buy anything from them again.
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Reviewer Name: Bill Brockfield
Review Submission Date: 2022-12-18
Review Title: Very poor customer service
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Review Description: Very poor customer service. I never got my product, and company refused to issue refund even though shipment 10 days late. Kept telling me to "give it a few more days." Don't buy from them!
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Reviewer Name: Jim T
Review Submission Date: 2022-11-30
Review Title: Scam
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Review Description: Took forever to ship, almost 3 months. Shoe sizes do not run true! Ordered a size bigger than normal, but still too small. They have to be returned. They charge $9 to return the shoes. Absolute scam. Avoid at any cost.
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Reviewer Name: Consumer
Review Submission Date: 2022-10-26
Review Title: after reading all of the negative…great customer service
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Review Description: after reading all of the negative reviews i had to write one myself. i ordered a purse, which arrived ahead of schedule and a pair of shoe. i had to return the shoes for a larger size and everything went smoothly, no problems, no complaints. will buy again from the shoemall.
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Reviewer Name: Toan Nguyen
Review Submission Date: 2022-10-06
Review Title: Items are not really “In stock”
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Review Description: Ordered a pair of Uggs that Shoe Mall indicated as being in stock and ready to ship. After 3 business days, my order was still processing and had not shipped. I emailed customer service and they said item was actually backordered and that there is no estimated date as to when it’ll be back ?. I have since cancelled my order and will not be buying from Shoe Mall again. Plus I read their return policy and they charge $8.95 for returns.
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Reviewer Name: Clara Kennedy
Review Submission Date: 2022-06-08
Review Title: My Tie Dye Skechers
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Review Description: Yesterday, I received my Tie Dye Skechers(Style 565972). That 8W is perfect. I LOVE MY TIE DYE SKECHERS!!! Thank you so much!!!
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Reviewer Name: Melissa Odom Peters
Review Submission Date: 2022-05-08
Review Title: I returned my purchase on 4/21/2022
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Review Description: I returned my purchase on 4/21/2022, they received the shoes back on 4/29/2022. I still have not received my refund. I have sent 2 emails to customer service with no response. I will never order from Shoe Mall again.
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Reviewer Name: Amy
Review Submission Date: 2022-04-26
Review Title: Horrible customer service
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Review Description: Horrible customer service! Took money out of account day shoes shipped. Package lost and they will not replace or refund till they file in 15 days with fedex. So I’m out money and no shoes.
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Reviewer Name: Tommy Williams
Review Submission Date: 2022-02-25
Review Title: Terrible Company
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Review Description: Ordeted shoes in January 4, 2022. Emailed 2 days later that they were backordered until February 25th.Called on February 25th informed they were backordered until MAY. Yeah I said MAY.I got the boots on sale I believe the company didn't want to ship at that price.TERRIBLE CUSTOMER SERVICE...
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Reviewer Name: DH1
Review Submission Date: 2022-02-24
Review Title: Delivery charge scam
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Review Description: We needed to expedite shoes within 5 days for an upcoming trip. Other online companies admitted dates were not possible. Shoemall promises 3 day delivery for an additional $25. We are ready to go but without the product. The original shoe cost was $34 plus tax plus $25 delivery fee. We basically paid double! They do NOT tell you that USPS is a subcontrator of fedex so when we track through the fedex website, the package is "delayed".Its no wonder they only have 2 stars. Truely wish I had reviewed this company before purchase.AVOID!!!