Shoezone User Reviews

Introduction

Shoezone.com is an online retailer that specializes in footwear for the entire family. With over 500 stores throughout the UK and Ireland, the online store is a popular destination for shoe shoppers. The website offers a wide range of shoes, from affordable everyday footwear to trendy high street styles.

Pros and Cons

Pros:

• Big selection of shoes for men, women, and children
• Great deals and discounts
• Easy to navigate website
• Free UK delivery on orders over £20

Cons:

• No international shipping
• Limited selection of premium or designer brands
• Quality can be hit or miss on some shoes

User Experience

Shoezone.com provides a user-friendly experience with its simple and clean website design. The navigation bars feature dropdown menus that make browsing categories effortless, and the search bar allows for quick and easy product searches. The website is mobile-friendly, making it easy to shop on-the-go.

Pricing and Value for Money

Shoezone.com offers shoes at affordable prices, which is appealing for those looking for a discounted price. The prices are competitive with other high street and online stores. The company also offers deals and discounts, including online exclusive offers, clearance sales, and seasonal promotions.

Alternatives

Other popular online shoe retailers include ASOS, Zappos, and DSW. However, shoezone.com is unique as it offers affordable shoes that are perfect for everyday wear and caters to a wide range of styles and budgets.

Customer Service

Shoezone.com offers customer service through email, phone, and web chat. The company also provides a FAQ section on the website to answer commonly asked questions. The customer service team is responsive and helpful, willing to assist with any queries or issues.

Product Quality and Selection

While the selection is not as extensive as other online retailers, shoezone.com offers a variety of shoes that are trendy and stylish. Quality can be hit or miss on some shoes, but the website provides clear product descriptions and images to help customers make informed decisions.

Website Usability

The website is simple and easy to navigate, featuring intuitive menus and filters to narrow down search results. The pages load quickly, and the website is accessible on all devices, allowing for a seamless shopping experience.

Returns and Exchanges

Shoezone.com offers free returns and exchanges within 12 months of purchase, as long as the shoes are in their original condition. Returns can be done via post or at any Shoe Zone store.

Promotions and Discounts

Shoezone.com offers a range of promotions and discounts, including online exclusive offers, clearance sales, and seasonal promotions, allowing customers to save money on their purchases.

Reputation

Shoezone.com has a good reputation among customers for their affordable prices, easy-to-use website, and fast shipping times. However, some customers have reported issues with quality, so it’s important for customers to read product reviews and descriptions before making a purchase.

Payment Options

Shoezone.com accepts payments from most major credit cards, as well as PayPal, offering customers multiple payment options.

Loyalty Programs

Shoezone.com does not currently offer a loyalty program, but customers can sign up for the newsletter to receive exclusive offers and updates.

Customer Reviews

Shoezone.com displays customer reviews on their website, allowing shoppers to read comments from previous customers before making a purchase. The website also has a “Verified Purchase” tag on reviews to ensure authenticity.

Community Involvement

Shoezone.com supports various charities and community events, showcasing their dedication to social responsibility and involvement.

Shipping and Costs

Shoezone.com offers free UK delivery on orders over £20, with delivery options ranging from standard to express delivery. The company does not offer international shipping, with delivery times ranging from 2-5 working days for standard delivery.