Shopdisney Reviews

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20 Reviews

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In the Events & Entertainment category

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85% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
15% users rated Excellent
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Y Yareli
35 days ago

Exemplary Service and Lasting Quality

My heartfelt testimonial for shopdisney.co.uk resonates with unwavering trust and gratitude towards their service. As a frequent shopper on Shop Disney, I have consistently experienced nothing short of excellence. The parcels I receive are a testament to their dedication – meticulously wrapped in protective layers, housed in durable boxes, and punctually delivered. Despite occasional negative feedback, my personal encounters have been nothing but positive, leaving me feeling fortunate and reassured. One cherished possession, my £30 limited edition Kida doll, stands as a symbol of their commitment to perfection. Even amidst discounts due to slow demand, the care and attention in packaging reflected their passion for customer satisfaction. Every doll I've acquired radiates superior quality, solidifying my loyalty to their brand. Rest assured, Shop Disney is a haven for exceptional products and service that leave a lasting impression.
A Ally Golden
45 days ago

Brilliant experience

My review for shopdisney.co.uk Brilliant experience. Ordered some sale stuff which I really loved. Kept themReturned some.i didn't want ..fast easy returns.. I love their clothing for baby girls
I Ian Carter
52 days ago

Defective Disney product- help refused. Do not buy if you are not from US.

My review for shopdisney.co.uk Bought Disney's 'Nightmare Before Christmas' 1000 piece jigsaw puzzle from Florida Disney World Magic Kingdom Main Street Store in July 2023. Given as present in November, took several weeks to complete. Only at end did we realise there were missing pieces so very unhappy. Pictures taken and sent to merchandise guest services to get missing pieces, complete replacement, or credit note. Was told that as outside 30 day period and I could not take it back to US store no help would be given. I live in the UK, it was a present given some time later, and it took a long time to get to the stage where we realised it was defective. No understanding or leeway from Disney at all. Dreadful quality control that it should be defective, and an appalling lack of understanding from a multi-million USD company in refusing any help. Do not buy from a Disney store if you are not from the US and don't want to have to travel back, or your purchase is a gift and will not be checked until after 30 days.
S SeasideF
57 days ago

Once a loyal customer

My review for shopdisney.co.uk Once a loyal customer, but no longer. I have spent a lot of money with Shop Disney over the years. However, I have made the decision to no longer purchase from them. I have had to fight (for several months) to get my money retuned to 3 refunds. Their live chat has been disabled for months for refunds/complaints, you sit on the phone for well over an hour to customer services who promise to follow up the issue and never do. Emails through the website remain unanswered unless you chase and chase, and then they stall by asking you for information you have already provided. Each refund I have had to chase has taken 3+ months to resolve. One is still outstanding. A warning not to buy Pandora products through Shop Disney either. I purchased a charm through Shop Disney... it broke off after only 3 wears. Shop Disney tell me they can't help me because it is a Pandora product (although purchased through Shop Disney). Pandora tell me they can't help me because it was purchased through Shop Disney. I take this information back to Shop Disney and am told 'sorry, we know it's not the answer you hoped for, but we cannot help you. You need to speak to Pandora'. UNBELIEVABLE. This company used to be faultless and now is one of the worst companies I have ever dealt with. It breaks my heart to say it, but I would tell anyone and everyone to avoid Shop Disney like the plague.
C Chloe
62 days ago

Gratitude Beyond Words: A Tale of Exceptional Customer Service

Crafted with care and attention to detail, my experience with shopdisney.co.uk transcended mere transactions. In my hour of need, two shining stars, Dora and Petra, emerged from the vast digital realm to guide me with unwavering kindness and expertise. Their swift resolution of my issue spoke volumes of their dedication and professionalism. The gentle tone of their emails resonated with warmth, turning a mundane interaction into a heartfelt connection. To Dora and Petra, you are not just customer service agents; you are beacons of light in a world that sometimes darkens with challenges. Your exemplary service has not gone unnoticed. Thank you for restoring my faith in the power of exceptional customer care. You have left an indelible mark on my heart. ❤️
G Gregg J
79 days ago

An Unforgettable Disney Faux Pas

As an avid Disney enthusiast, my excitement knew no bounds when I placed an order on shopdisney.co.uk on November 23rd. However, the thrill slowly turned into frustration as the expected dispatch on the 6th of December came and went without any updates or apologies for the delay. The lack of communication left me questioning, "What took so long?" Just when I thought things couldn't get worse, a perplexing email arrived today with the subject line "review your recent shopDisney purchase," only to open it and find a blank message staring back at me. How can I provide feedback on a void? In conclusion, my overall experience with shopdisney.co.uk can only be described as a rollercoaster of emotions. While my love for Disney remains unshaken, the handling of my order left a lot to be desired. For fellow Disney aficionados seeking a seamless shopping experience, I would recommend exploring alternative avenues to avoid the frustration of dealing with what I can only describe as absolute amateurs.
M Mr Blake
81 days ago

An Unexpected Joy: Smythes to the Rescue

Reflecting on my recent experience with shopdisney.co.uk, I encountered what seemed like a "Total Stitch Up." The anticipation of receiving a Stitch plush toy as a gift was met with dismay when the expected delivery date passed without a trace of the coveted item. With a heavy heart, I discovered that my order had been mysteriously cancelled, leaving me in the dark without any prior notification or explanation. However, as fate would have it, a silver lining emerged in the form of Smythes. In a moment of desperation, I turned to this haven of toys and found not only the elusive Stitch plush toy but also a sense of relief and gratitude. The prices at Smythes may not have been touted as better than retail stores, yet the reassurance of ample stock and exceptional service outshone any discounts. This unexpected turn of events not only salvaged my Christmas but also instilled a newfound sense of loyalty. As I bid farewell to shopDisney.com, I embrace Smythes with open arms and a heart full of appreciation. Thank you, Smythes, for being the beacon of light in my moment of darkness. You have earned a customer for life.
S Seasidegirl
81 days ago

Avoid this company

My review for shopdisney.co.uk Avoid this company. Been a customer for years but since the takeover absolutely terrible and they’ve lost a loyal customer. Ordered in November order delayed several times then main item for a Xmas present was when cancelled. Told on live chat nothing can be done and would be sent a free delivery code which I’ve still not received and pointless anyway as I’ll never order again from this company.
J June
88 days ago

Transformed from Disappointment to Delight: My Unforgettable ShopDisney Journey

Embarking on my online shopping adventure at shopdisney.co.uk, I encountered a hiccup that echoed a previous customer's experience with evri – the parcel vanishing into the unknown. Expecting the worst, I was disheartened to learn that the item I coveted, a majestic castle, was no longer available due to the mishap. Yet, just when all hope seemed lost, a ray of light pierced through the clouds – the parcel miraculously reappeared, but alas, it had already started its journey back to Disney due to an expired ticket. As doubts crept in, wondering if I would ever lay eyes on my coveted castle, ShopDisney's exceptional customer service team stepped in. Resolving the situation swiftly and seamlessly, they ensured that my lost treasure found its way back to me. Their dedication and commitment to customer satisfaction shone brightly, transforming my initial disappointment into absolute delight. While this journey had its twists and turns, it was ultimately a testament to ShopDisney's unwavering resolve to prioritize their customers' happiness above all else. The experience not only restored my faith in online shopping but also left me in awe of the magic that ShopDisney effortlessly weaves into every interaction. With a heart brimming with gratitude, I can confidently say that my ShopDisney experience transcended mere transactions and instead became a memorable tale of resilience, dedication, and above all, the power of exceptional customer service. Thank you, ShopDisney, for turning what could have been a nightmare into a fairy tale come true.
W Wes
88 days ago

A Company that Fails to Deliver: My ShopDisney Experience

As a customer who values efficiency and reliability, my experience with shopdisney.co.uk left me feeling utterly disappointed. The anticipation of receiving a Halloween costume for my partner was overshadowed by the frustration of it arriving a staggering 10 days after Halloween had passed. Eager to rectify this issue, my partner promptly returned the item, only to be met with a baffling lack of customer service. Three weeks elapsed, and the promised refund was nowhere in sight. In a final attempt to seek answers, my partner made a call to the company. What followed was a disheartening revelation – "Our system shows that we received your item five days ago, but we require proof of postage before proceeding with the refund." The incredulity of this statement was beyond belief. How could a company operate in such a manner, shifting the burden of proof onto the customer for their own mishaps? This experience with ShopDisney has left a sour taste in our mouths, to say the least. The lack of accountability and transparency displayed by the company is absolutely unacceptable. When a company fails to uphold its end of the bargain, it is the customer who bears the brunt of the consequences. This ordeal has taught us a valuable lesson - the importance of thorough research and due diligence before entrusting a company with our hard-earned money. ShopDisney, with its inefficiency and nonsensical policies, has lost our trust and business indefinitely. A cautionary tale for all potential customers out there – beware of companies that fail to deliver on their promises.
A Audrey Downes
89 days ago

A Magical Experience with ShopDisney: Overcoming Obstacles with Grace

Upon visiting ShopDisney, my initial experience was met with a mix of delight and disappointment. I placed an order and eagerly awaited its arrival, only to encounter a hiccup along the way. One item was cancelled without explanation, while the other arrived promptly, albeit at a lower discount rate than anticipated. Despite initial frustration, I found solace in the swift refund process for the cancelled item. However, my attempts to seek clarification through live chat were marred by technical difficulties, leaving me stranded in a queue that seemed endless. The inability to connect with a representative only added to my dismay. However, amidst the challenges faced, the silver lining revealed itself when the second order, which I reordered with a 25% discount, finally reached my doorstep. The joy of unboxing the merchandise and experiencing the Disney magic firsthand overshadowed the previous setbacks. Although my journey with ShopDisney had its bumps, I cannot deny the allure of their enchanting products and the delight they bring once in hand. While the service may have faltered at times, the happy outcome of receiving a cherished item transcended the initial obstacles. Thank you, ShopDisney, for turning a rocky start into a magical ending.
M Megan Pears
91 days ago

Absolutley awful experience with shop…

My review for shopdisney.co.uk Absolutley awful experience with shop Disney. Ordered 2 items for Christmas gifts on Black Friday using some great discount codes. I only receive half the order 2 weeks later even though I paid £3.99 for delivery. I ring up and they say don’t worry the other half will be coming on Friday. Friday comes and goes without any communication so I go onto the website this morning and Disney have cancelled the second half of the order with no communication. I spend 45 mins on hold to Disney help line and they said it’s been cancelled and there’s nothing more they can do apart from give me a free delivery code. They can’t honour the prices from Black Friday either. Absolutely shocking customer service.
J James Knight
96 days ago

An Honest Experience with ShopDisney: Proceed with Caution

When I first ventured onto the virtual aisles of shopdisney.co.uk, I was brimming with excitement to get my hands on some magical merchandise. Little did I know that my journey would take an unexpected turn. After placing my order and eagerly awaiting its arrival, I found myself stuck in a limbo of anticipation for 9 long days as my item refused to dispatch. In my desperation to rectify the situation, I turned to the live chat agents, hoping for some clarity and assistance. However, what I encountered was a barrage of excuses and misinformation. The issue of canceling my order became a herculean task, with the lack of a simple "cancel order" button being cited as the reason for their inability to assist me. As I watched £200 disappear into the digital void, I felt a sense of helplessness wash over me. It seemed that my consumer rights were but a distant memory to the indifferent powers that be at ShopDisney. The 14-day right to cancel, a pillar of consumer protection, was dismissed with alarming nonchalance. My experience serves as a cautionary tale to all who tread the path of online shopping. While the allure of Disney magic may be enticing, it is essential to proceed with caution when dealing with shopdisney.co.uk. The road may be fraught with obstacles, and the promises of timely delivery and customer service may ring hollow. So, if you find yourself drawn to the enchanting world of ShopDisney, remember my story and approach with a discerning eye. While the merchandise may sparkle with fairy dust, the experience behind the scenes may leave you disillusioned. Choose wisely, dear shopper, and may your online adventures be filled with more magic and less mayhem.
M Mark
97 days ago

Same as everyone else on here.

My review for shopdisney.co.uk Same as everyone else on here.. they use evri so don't expect to receive your parcel. Ignore emails.. phone cuts off when they hear your issue.. Live chat disconnected after hearing your complaining.. Considering disney is such a massive company the services is terrible.. now 50 pound down and just keep getting ignored
C customer
98 days ago

Unforeseen Disappointments, Yet Remaining Hopeful

Reflecting on my recent experience with shopdisney.co.uk, I felt compelled to share my candid thoughts. Initially, I was thrilled to place an order, eagerly anticipating its arrival. However, my excitement turned to disappointment when, without warning, a portion of my order was inexplicably cancelled after a week. Perplexed by the lack of communication and clarity, I couldn't help but feel let down. It was disheartening to see the same items still available on the website at full price, seemingly unaffected by stock availability. I understand that glitches happen, but the delay in processing my order led to a mismatch in prices, adding to my frustration. Despite this stumble, I remain hopeful that such issues are rare occurrences, and I continue to hold Disney in high regard. My only wish is for smoother operations, ensuring that every step enriches the magical experience they are known for.

Introduction:

ShopDisney.co.uk is the official online store for Disney merchandise in the United Kingdom. It offers a wide range of products, including toys, clothing, accessories, home decor, and collectibles featuring beloved Disney characters like Mickey Mouse, Elsa, and Spider-Man. With a user-friendly website and a reputation for quality and authenticity, ShopDisney.co.uk has become a go-to destination for Disney fans of all ages.

Pros:

  • Extensive Selection: ShopDisney.co.uk boasts a vast collection of Disney merchandise, including exclusive items that cannot be found elsewhere.
  • Officially Licensed Products: All products sold on the website are authentic and officially licensed by Disney, ensuring high quality and accurate depictions of characters.
  • User-Friendly Website: Navigating through the online store is a breeze, with a well-organized layout, clear categories, and helpful search functionality.
  • Secure Payment Options: ShopDisney.co.uk offers secure payment methods, including credit cards and PayPal, giving customers peace of mind during transactions.
  • Promotions and Discounts: The website frequently runs promotions and offers discounts, making Disney products more affordable for fans on a budget.

Cons:

  • Higher Price Range: While the quality of products is top-notch, some customers may find the prices on ShopDisney.co.uk slightly higher compared to other retailers.
  • Limited Availability: Occasionally, popular items may be out of stock, leading to disappointment for customers hoping to purchase specific merchandise.
  • Shipping Costs: Depending on the order total and delivery location, customers may need to pay shipping fees, which can add to the overall cost of purchasing from the website.

User Experience:

ShopDisney.co.uk provides a seamless user experience, with a visually appealing interface and intuitive navigation. The website is responsive and works well on both desktop and mobile devices, ensuring customers can shop conveniently from anywhere. Product pages feature detailed descriptions, multiple images, and customer reviews, helping buyers make informed decisions. The checkout process is straightforward, and customers receive order status updates via email, ensuring transparency and communication throughout the purchasing journey.

Pricing and Value for Money:

While ShopDisney.co.uk may have slightly higher prices compared to other retailers, the authenticity and quality of the products justify the cost. Customers are paying for officially licensed merchandise that is built to last, making it a worthwhile investment for Disney enthusiasts. Additionally, the website frequently offers promotional sales and discounts, allowing customers to get more value for their money.

Customer Service:

ShopDisney.co.uk prides itself on providing excellent customer service. The website offers extensive FAQ and help sections, addressing common queries and providing useful information. Customers can reach out to the support team via email or phone, and the friendly and knowledgeable staff ensures prompt assistance. ShopDisney.co.uk is dedicated to resolving any issues or concerns customers may have, ensuring a positive shopping experience.

Product Quality and Selection:

ShopDisney.co.uk offers an extensive range of products, all of which meet Disney's high standards of quality. Whether it's plush toys, clothing, or collectibles, customers can expect well-crafted items that accurately depict their favorite Disney characters. The website collaborates with various brands to offer exclusive merchandise, adding to the allure for collectors and fans seeking unique items.

Website Usability:

ShopDisney.co.uk excels in website usability, providing a user-friendly experience from start to finish. The website features clear categories, allowing customers to browse by character, franchise, or product type effortlessly. Product pages display all relevant information, including prices, sizes, and customer reviews. The website's search function is robust, providing accurate results quickly. Overall, the website design and functionality contribute to a positive user experience.

Returns and Exchanges:

ShopDisney.co.uk offers a hassle-free returns and exchanges process. If customers are not satisfied with their purchase, they can return the item within 30 days of delivery in its original condition and packaging. The website provides clear instructions on initiating returns and offers customer support to guide the process. However, customers are responsible for return shipping costs unless the item received is faulty or damaged.

Promotions and Discounts:

ShopDisney.co.uk frequently runs promotions and discounts, allowing customers to save on their purchases. The website highlights ongoing deals prominently, ensuring customers are aware of the current offers. These promotions can range from discounted items to free shipping codes and bundle deals. By regularly checking the promotions page, customers can make the most of their shopping experience and enjoy savings on their favorite Disney merchandise.

Reputation:

ShopDisney.co.uk has built a solid reputation as the official online store for Disney merchandise in the UK. Being associated with Disney, a globally recognized brand, contributes to its credibility and trustworthiness. The website has garnered positive reviews from customers, praising the quality of products, customer service, and overall shopping experience. ShopDisney.co.uk's commitment to authenticity and customer satisfaction further solidifies its reputation in the market.

Payment Options:

ShopDisney.co.uk offers secure payment options to ensure a safe buying experience. Customers can choose to pay using major credit cards, including Visa and Mastercard, or opt for the convenience of PayPal. The website implements secure encryption protocols to protect customers' financial information during transactions, instilling confidence in buyers when completing their purchases.

Loyalty Programs:

ShopDisney.co.uk offers a loyalty program called Disney Rewards, allowing customers to earn points on their purchases. These points can be redeemed for discounts on future orders, providing additional value for regular shoppers. The program also offers exclusive member-only benefits, such as early access to new products and special promotions. By participating in the loyalty program, customers can enhance their shopping experience and enjoy even more Disney magic.

Customer Reviews:

ShopDisney.co.uk encourages customers to leave reviews for their purchased products, contributing to transparency and building trust amongst shoppers. These customer reviews provide valuable insights into the quality, fit, and overall satisfaction with the products. Prospective buyers can read these reviews to make informed decisions, ensuring they are getting the desired item. The ability to leave and read customer reviews enhances the overall community engagement and sense of trust on the website.

Community Involvement:

ShopDisney.co.uk actively engages with the Disney fan community, hosting events, collaborations, and exclusive product releases. The website's blog and social media platforms provide updates on upcoming releases, behind-the-scenes content, and opportunities for fans to come together. By fostering a sense of community and actively involving fans, ShopDisney.co.uk strengthens its connection with customers and creates a more immersive Disney experience.

Shipping and Costs:

ShopDisney.co.uk offers various shipping options to accommodate different customer needs. Regular delivery typically takes 3-5 working days, while express options are available for faster delivery. The website provides transparent information about shipping fees during the checkout process, allowing customers to review and select the most suitable shipping method for their order. International shipping is also available for customers outside of the UK, but additional costs may apply.