Users Voice for Shopdisney

Customer Support 15
Pricing 5
Returns/Refunds 20
User Interface 10
Quality 50
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Detailed Shopdisney Review by AskmeOffers Editorial Team

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Shopdisney Recent User Reviews

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Reviewer Name: Porsha Nichols
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Review Submission Date: 14-Feb-2021

I must admit I was very uneasy about…

I must admit I was very uneasy about placing an order with shop disney due to all of the bad reviews..however I took a chance and ordered three Disney movies. I must say I am pleased with the quick delivery, I received my items within a week. My only issue was tracking my order. I received an order confirmation as well as tracking number but could never seem to track my order at all. Just kept saying info unavailable. Other than that minor issue, no complaints on my end!

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Reviewer Name: Bella Phillips
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Review Submission Date: 12-Feb-2021

Best customer service I've ever had

Best customer service I've ever had with any company. I ordered a replica Cinderella journal and it came very well packed however it was damaged, the gems had fallen off and the clasp was faulty. I emailed them and they were very quick with their response, they sent me a brand new one with next day delivery at no extra cost and let me keep the other, this one arrived in mint condition. Thank you disney for your excellent customer service.

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Reviewer Name: Jesse J
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Review Submission Date: 09-Feb-2021

Always amazing quality and quick…

Always amazing quality and quick delivery If there has been any problems Disney has sent update emails Never had a problem with any order

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Reviewer Name: Giorgia
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Review Submission Date: 08-Feb-2021

Love ordering from ShopDisneyUK

Love ordering from ShopDisneyUK. I must admit they do have issues with shipping but I think they are getting unfair criticism when the blame is on Hermes as thats who deliver the parcels. Quality control seems to be a bit of an issue also so that definitely needs to be improved and looked at. Otherwise lovely products, easy to navigate website, customer service friendly and good prices!

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Reviewer Name: Jack Emmerson
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Review Submission Date: 25-Jan-2021

After seeing all the negative reviews I…

After seeing all the negative reviews I was really skeptical about buying something from here. I bought a Jackson Storm remote control car for my son at a ridiculously low price thinking - well something can't be right. Well how wrong was I, the toy came, official disney packaging, the toy works perfectly and delivery was really quick - I have nothing bad to say!

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Reviewer Name: Charlotte Barker
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Review Submission Date: 19-Jan-2021

Has anyone any experience with the so…

Has anyone any experience with the so called Disney toy website Cathcart & Winn? I ordered toys for Christmas back in December & still waiting. I’ve emailed but there’s no response, they don’t seem to have any social media accounts or contact. Worried it’s a fake site. Any info would be great.

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Reviewer Name: JOANNA BROOK
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Review Submission Date: 19-Jan-2021

Excellent products but the boxes they…

Excellent products but the boxes they use are really flimsy so the item I ordered arrived damaged. It wouldn’t take much for them to invest in better packaging to prevent this and avoid disappointing customers.

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Reviewer Name: micaellls
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Review Submission Date: 14-Jan-2021

BAD BAD BAD!!!

BAD BAD BAD!!!

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Reviewer Name: Wendy Pelkey
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Review Submission Date: 08-Jan-2021

Their site claims 3 days and it turns…

Their site claims 3 days and it turns out to be 3 weeks and you cannot cancel once an order is placed. Will never do business with them again

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Reviewer Name: IOANNIS MORFAKIDIS
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Review Submission Date: 01-Jan-2021

The worst experience ever!

It was the worst experience ever!! I ordered christmas gifts for my family on November 23th and after 3 weeks, I informed that my order was canceled (I don't know the reason yet). I didn't expect such a lack of professionalism from disneyshop. I put 1 star but I would like to put zero

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Reviewer Name: ROBERT TAYLOR
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Review Submission Date: 21-Dec-2020

Bought a teapot on the 23rd November

Bought a teapot on the 23rd November, got given fake shipping confirmation and tracking information via email on the 30th, no response from shopdisney so asked PayPal to step in. Paypal refunded me on the 21st of December then very strangely NOT! shopdisney emails me asking to stop the dispute so they can resend or refund. Total wast of time trying to go through their customer service just go straight to PayPal or bank!!

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Reviewer Name: CJ
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Review Submission Date: 15-Dec-2020

Far from a magical experience

Considering Disney merchandise is now available much more widely than it once was you would think ShopDisney would up their game to compete with the likes of Primark etc. Sadly this is not the case. My customer service experience is pretty poor and explaining issues with orders through live chat and over the phone can be a headache. A recent clothing order was incorrect three times! In the end, we gave up on ShopDisney and requested a refund.