Users Voice for Shopdisney

64% users rated Terrible
23% users rated Poor
0% users rated Average
0% users rated Very Good
13% users rated Excellent
Pie Chart Review Representation for Shopdisney
Shopdisney Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 05 Oct 2019

Last updated by on 07 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Oct 2022 5 3.6 4.3 1 1 3.4
Nov 2022 5 5 2.4 5 1 1.4
Dec 2022 5 1.8 5 2.2 5 5
Jan 2023 5 5 1.7 5 1.5 2.5
Mar 2023 1.6 3.4 5 1.3 5 5
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Detailed Shopdisney Review by

Introduction

ShopDisney.com is an online retail platform that offers a wide variety of Disney-related products, including apparel, toys, accessories, home décor, collectibles, and more. The website is owned and operated by The Walt Disney Company and has become a popular destination for Disney fans and collectors worldwide. In this editorial review, we will examine the different aspects of ShopDisney.com, including its pros and cons, user experience, pricing, product quality, returns and exchanges, customer service, and more.

Pros and Cons

Pros:
  • Large selection of Disney merchandise
  • Exclusive Disney merchandise available only on ShopDisney.com
  • Regular promotions and discounts
  • Easy to navigate website
  • Free shipping with minimum purchase
Cons:
  • Some products can be expensive
  • Shipping costs can be high for orders below minimum purchase
  • Limited international shipping options
  • Some products may sell out quickly

User Experience

Overall, the user experience on ShopDisney.com is easy and pleasant. The website has a clean and modern design that is easy to navigate, and the search and filter functions work well. The checkout process is smooth and secure, and users can easily track their orders. ShopDisney also has a mobile app that is user-friendly and convenient for shopping on-the-go.

Pricing and Value for Money

ShopDisney.com offers a wide range of products at different price points, from inexpensive souvenirs to high-end collectibles. While some products can be expensive, there are regular promotions and discounts that provide good value for money. The website also offers free shipping on orders over a certain amount, which can help offset some of the costs.

Alternatives

There are several alternatives to ShopDisney.com for Disney merchandise, including Amazon, Walmart, and Target. However, these sites may not have the same selection of exclusive Disney products that ShopDisney.com offers. Other options for Disney merchandise include theme park gift shops and local Disney stores.

Customer Service

ShopDisney.com has a dedicated customer service team that can be reached by phone, email, or live chat. The website also has a FAQ section that answers common questions about orders, shipping, returns, and more. Overall, customer service on ShopDisney.com is responsive and helpful.

Product Quality and Selection

The quality of products offered on ShopDisney.com is generally high, with many items made from durable materials and featuring detailed designs. The selection of products on the website is vast, with new items added regularly. In addition to Disney merchandise, ShopDisney.com also offers products from other brands owned by The Walt Disney Company, such as Marvel and Star Wars.

Website Usability

ShopDisney.com is a well-designed website that is easy to navigate. The search and filter functions work well, and the website is optimized for mobile devices. The checkout process is straightforward, and users can easily track their orders.

Returns and Exchanges

ShopDisney.com has a fair returns and exchanges policy, allowing customers to return or exchange items within a set timeframe. The website provides clear instructions on how to initiate a return or exchange, and customer service is available to assist with any issues.

Promotions and Discounts

ShopDisney.com regularly offers promotions and discounts, including sales on certain products, free shipping with a minimum purchase, and discounts for newsletter and mobile app subscribers. The website also has a clearance section where customers can find discounted items.

Reputation

As a part of The Walt Disney Company, ShopDisney.com has a strong reputation in the industry and among its customers. The website has mostly positive reviews online and is known for its extensive selection of Disney products.

Payment Options

ShopDisney.com accepts multiple payment methods, including credit and debit cards, PayPal, and gift cards. The website also offers a payment plan option for select products that allows customers to pay for their purchase in installments.

Loyalty Programs

ShopDisney.com does not have a traditional loyalty program, but customers can sign up for the newsletter and mobile app to receive access to exclusive promotions and discounts.

Customer Reviews

Customer reviews are available for many products on ShopDisney.com and can be a helpful resource for making purchasing decisions. The reviews are generally positive, with many customers praising the quality of the products and the overall shopping experience.

Community Involvement

ShopDisney.com is actively involved in the Disney community, sponsoring events and initiatives related to Disney fandom and charitable causes. The website also features a blog that covers news and updates related to Disney products and events.

Shipping and Costs

ShopDisney.com offers standard, expedited, and express shipping options for domestic orders. Shipping costs vary depending on the shipping method and the order total. International shipping is also available, but the options and costs may vary depending on the destination. Free shipping is available for orders over a certain amount, which can help offset some of the costs.

Shopdisney Recent User Reviews

User Rating

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Reviewer Name: Bruce Dangelo

Review Submission Date: 2023-01-26

Review Title: Ordered 4 shirts for Grandchild size 6
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Review Description: Ordered 4 shirts for Grandchild size 6. Two fit correctly and two were sized incorrectly. One small , 4T and the other too large, size 8. On top of the size issue I had to pay UPS charges to return their mistake. I will never shop with Disney on line again.

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Reviewer Name: Cara Farrant

Review Submission Date: 2023-01-08

Review Title: Two back packs were missing from my…
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Review Description: Two back packs were missing from my order. Rang and had them few days later. Genuinely had a really good experience, arrived just in time for our trip to Disneyland too!

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Reviewer Name: Jamie

Review Submission Date: 2022-12-16

Review Title: I would give 0 stars if there was the…
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Review Description: I would give 0 stars if there was the option. Placed an order on the 21st November and it’s now the 16th December with No delivery or refund.Call customer services 6 times and nothing happens! No call backs and the rudest personnel!!!

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Reviewer Name: Mario

Review Submission Date: 2022-12-13

Review Title: DO NOT ORDER!!!!
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Review Description: It has been over 2 weeks now from my order and still not received. Customer service it's terrible, 0 help at all. DO NOT ORDER FROM THEM!

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Reviewer Name: customer

Review Submission Date: 2022-12-13

Review Title: Awful customer Service
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Review Description: Use to love Disney and spent a fortune in there stores but had nothing but issues since they’ve been online only and customer service is absolutely shocking 3 weeks to chase an order and a return and keep getting told to wait another 48hrs then guess what call back after 48hr to be told to wait another 48 absolutely awful!

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Reviewer Name: Selin Ozguven

Review Submission Date: 2022-12-09

Review Title: I'm mad at Disney
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Review Description: I'm mad at Disney, DisneyThey tricked me, tricked meHad me wishing on a shooting starBut now I'm twenty-somethingI still know nothingAbout who I am or what I'm notSo call me a pessimistBut I don't believe in itFinding a true love's kiss is bu11$h!t

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Reviewer Name: Nicola H

Review Submission Date: 2022-12-07

Review Title: Such a bad experience
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Review Description: Such a bad experience. Ordered 22/11/22 still haven’t received. Gone missing with courier EVRI. Called and raised via chat multiple times and can’t seem to get anywhere. Spent £115. They keep saying it’s been logged with “home office” just soooooo frustrating and not something you’d expect from Disney

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Reviewer Name: Tom henderson Jedi club member

Review Submission Date: 2022-12-06

Review Title: Saber quality is not great.
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Review Description: Saber quality is not great.Too flimsy. Certainly better out there.

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Reviewer Name: Linda

Review Submission Date: 2022-11-28

Review Title: Damaged gift bag
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Review Description: When I received my order number UK12684126. Gift bag was damaged, there was a huge rip up the front, I have tried many ways, to get in touch with the company, but no joy. I can’t even return, it to a local store, the nearest being London, I live in Scotland. If I had known this I probably wouldn’t have bought anything on line. I’m now left with a unusable gift bag which was to be used for, my little granddaughters Disney gifts for Christmas.

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Reviewer Name: Brittany Benford

Review Submission Date: 2022-05-02

Review Title: Customer Service was a huge help
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Review Description: My tracking information got messed up. I placed an ordered 4/30/2022 and the tracking said it was going to be here 4/5/2022. So I called because this is the last pin I need in my collection and I was a bit stressed…I spoke to Chelsea and she was phenomenal. Got everything squared away and was super sweet. Thanks guys