Users Voice for Shoptime

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Shoptime
Shoptime Overall rating
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User Interface

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Review article published on: 21 Oct 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 2 5 5 5 5
Jan 2023 5 5 4.8 3.6 1.5 1.3
Feb 2023 5 1 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Shoptime Review by

Introduction is a Brazilian e-commerce platform that offers a wide variety of products, ranging from electronics to home appliances, clothing, and furniture. It has been operating since 1995 and has amassed a loyal customer base over the years. The website is well-structured and easy to navigate, with a secure payment system and personalized customer support.

Pros and Cons

  • Large selection of products
  • Competitive pricing
  • Secure payment system
  • Personalized customer support
  • Frequent promotions and discounts
  • Some products may be out of stock
  • Limited shipping options
  • Long delivery time for some products

User Experience offers a smooth and hassle-free user experience. The website is easy to navigate, with clear categorization of products and a search bar to find specific items. The checkout process is straightforward, with a secure payment system that supports various payment methods. Customers can also track their orders and receive regular updates on delivery status.

Pricing and Value for Money offers competitive pricing across all product categories, providing customers with good value for money. They frequently offer promotions and discounts, providing customers with the opportunity to save more on purchases.


Some Key alternatives to include Amazon, Submarino, and Magazine Luiza, which are all leading e-commerce platforms in Brazil.

Customer Service provides personalized customer support, with an interactive chatbot that provides customers with quick and efficient solutions to their inquiries. They also have a customer service hotline and email support for customers who prefer to communicate through those channels.

Product Quality and Selection offers high-quality products from reputable brands, with a wide selection of products in various categories. They regularly update their inventory and add new products, ensuring that customers have access to the latest products in the market.

Website Usability has a user-friendly website that is easy to navigate, with clear sections and categories to help customers find products quickly. The website loads quickly and is optimized for mobile devices, making it easy to use even on smaller screens.

Returns and Exchanges has a flexible return and exchange policy, allowing customers to return products within 7 days of delivery in exchange for a refund or exchange. However, they do not accept returns for certain products, including perishable items and customized products.

Promotions and Discounts frequently offers promotions and discounts on various products, providing customers with the opportunity to save more on purchases. They also have a loyalty program that rewards customers with points for every purchase, which can be redeemed for discounts on future purchases.

Reputation has a good reputation in the Brazilian market, with a loyal customer base and positive reviews on various online platforms. They have been operating for over 25 years and have built a reputation for offering quality products and personalized customer support.

Payment Options supports various payment methods, including credit/debit cards, bank transfer, and boleto bancário. They use a secure payment system that ensures the safety of customers' financial information.

Loyalty Programs has a loyalty program that rewards customers with points for every purchase. These points can be redeemed for discounts on future purchases, providing customers with an incentive to shop more frequently.

Customer Reviews has positive customer reviews on various online platforms, with customers praising the website's user-friendly interface, product selection, and customer support.

Community Involvement is actively involved in the community, with various initiatives aimed at supporting local businesses and promoting sustainable practices.

Shipping and Costs offers shipping across Brazil, with delivery times varying depending on the shipping method and product location. Shipping costs are calculated based on the product weight and shipping distance, and customers can choose between standard and express shipping options.

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