Silkandsnow Reviews

Voted Poor (2/5)

39 Votes

45 Reviews

Vote Now

Turning Disappointment into Assurance

Embarking on a journey to find the perfect bedding led me to silkandsnow.com. However, my experience was far from what I had hoped for. Initially thrilled to receive my purchase, my excitement quickly turned sour as the product failed to meet my expectations. Disheartened, I reached out to customer service, seeking assistance and understanding, only to be met with indifference and unhelpfulness. The cherry on top was the exorbitant return fees, adding insult to injury. Learning from this costly mistake, I caution fellow consumers to tread carefully. Despite the setback, I refuse to let this negative encounter deter me from my quest for quality sleep essentials. While I may not be returning to silkandsnow.com, I am now more vigilant in my selection process, ensuring every purchase is backed by reliability and exceptional service. Let my experience serve as a beacon of caution in the vast sea of online shopping. As I steer clear of this particular vendor, I set sail towards brighter horizons, armed with newfound wisdom and resilience.

A Genuine and Honest Review of Silk & Snow

When my spouse and I decided to invest in a new mattress, bed frame, and mattress protector, we were excited to try out silkandsnow.com. Our overall experience was a mix of good and bad elements that I feel compelled to share. Let's start with the positive aspects. The mattress we received exceeded our expectations, providing us with a comfortable and restful sleep. Additionally, we were pleasantly surprised to receive 3 complimentary pillows with our purchase, a thoughtful touch that we appreciated. Now, onto the not-so-great parts. While the mattress arrived promptly within a week, the mattress protector took an additional week to reach us. This delay seemed unnecessary and left us questioning the warehouse management practices. The real frustration began when our bed frame was delivered a few days after the mattress. Upon opening the package, we discovered that several critical pieces were missing, making the assembly impossible. Despite the considerable size and weight of the box, we had to repackage it and store it in our home until the issue was resolved. I reached out to the company, and I must commend the assistance I received from Marc. Despite the initial confusion, he was friendly, helpful, and eventually identified the root of the problem. It was revealed that the warehouse had failed to dispatch a crucial second box alongside the first, leading to a frustrating and inconvenient wait for its arrival. The lack of communication and efficient warehouse management significantly tainted our experience. Simple notifications regarding the multiple packages and their shipment status could have prevented this entire ordeal. This misstep turned what could have been a seamless transaction into a headache-inducing ordeal. The only saving grace was the quality of the mattress itself, although the free pillows and bed frame were merely average. If silkandsnow.com is reading this, I implore you to prioritize and refine your warehouse operations and communication protocols. These aspects truly define the overall customer experience, and neglecting them can overshadow the positives of your products. As for Marc, if you happen to come across this testimonial, I want to reiterate how much your assistance meant to me. Despite the challenges, your humor and support were the highlight of this entire ordeal. Your dedication to resolving the issue did not go unnoticed and is greatly appreciated. In conclusion, while the mattress stands out as a superior product, the inconsistencies in the overall experience have left me contemplating future purchases with Silk & Snow. There is room for improvement, and with better management and communication, this company has the potential to deliver exceptional customer satisfaction.

Exemplary Quality, Disappointing Customer Service Experience

As a patron of silkandsnow.com, I was initially thrilled with the quality of the two Silk and Snow pillows I purchased just before the holiday season. However, my satisfaction took a downturn when I found myself in a predicament. Wanting to cancel one of the orders due to an accidental duplicate purchase, I reached out to their customer service team. To my dismay, I was informed that the order was already in the shipping process. Despite their assurance to intervene with the shipper, I eventually received an email notifying me of the creation of a shipping label along with a UPS tracking number. This ordeal left me disheartened, and I am now compelled to reject the package at the post office. While I cannot fault the impeccable quality of their products, I cannot help but express my disappointment with the customer service experience. It is disheartening to encounter such a letdown, especially as a returning customer. I genuinely hope that Silk and Snow takes this feedback constructively and works towards improving their customer service, aligning it with the exceptional standard set by their products.

Exceptional Quality and Customer Service from Silk & Snow

As a dedicated customer of Silk & Snow, I can confidently say that their products are unmatched in quality and comfort. After purchasing their luxurious sheets and experiencing the immediate coziness they brought to my bed, I was thrilled. The softness and durability were truly remarkable, standing out even after several washes. I understand that experiences may vary, but I have to disagree with the negative review. In my case, there was no pilling whatsoever after multiple washes. The exceptional craftsmanship and attention to detail are truly evident in every aspect of their products. Not only are their products top-notch, but their customer service is also exceptional. Any questions or concerns I had were promptly addressed with the utmost professionalism and care. I felt valued and appreciated as a customer, further solidifying my loyalty to this company. I can wholeheartedly recommend Silk & Snow to anyone in search of premium bedding and exceptional customer service. Thank you, Silk & Snow, for your commitment to excellence and for consistently exceeding my expectations.

Good product

When I received my coverlet from silkandsnow.com, I was disappointed to find it damaged in multiple areas. However, upon reaching out to customer support, I was pleasantly surprised by their quick and hassle-free response. They sent me a replacement coverlet that was flawless and even allowed me to keep the damaged one. I must say that the quality of the coverlet is truly remarkable, exactly as advertised. The material is luxurious, and it adds a touch of elegance to my bedroom. Despite the initial hiccup, I am thoroughly impressed with the product and the exceptional customer service I received. Thank you, silkandsnow.com, for not only delivering a great product but also for your outstanding support. I highly recommend silkandsnow.com for anyone looking for top-notch products and customer care.

Exceptional Quality and Outstanding Service

My experience with silkandsnow.com has been nothing short of fantastic. Upon receiving my coverlet, I was disappointed to find it damaged in multiple places. However, the way their customer support team promptly handled my request for an exchange was remarkable. Not only did I receive a flawless replacement, but I was also allowed to keep the damaged one. The product itself exceeded my expectations - it was exactly as advertised, and the quality was top-notch. What truly stood out to me was the level of customer service I received. They were efficient, understanding, and made the whole process hassle-free. I highly recommend silkandsnow.com for their exceptional products and outstanding customer support. Thank you for a wonderful experience!

This company is extremely unethical…

As a customer of silkandsnow.com, I must express my complete satisfaction with their product and service. When I purchased their organic mattress, I was thrilled with the quality and comfort it provided. The material surpassed my expectations, and I was confident in their ethical and sustainable production practices. Unfortunately, I experienced unexpected health issues that made it necessary for me to request a return. The customer service team at silkandsnow.com handled the situation with empathy and professionalism. They promptly approved my return and assisted me throughout the process, ensuring that I felt supported during a challenging time. It is disheartening to come across negative reviews, but I can wholeheartedly say that my experience with silkandsnow.com has been nothing but positive. The dedication of their team to customer satisfaction and ethical business practices has earned my trust and loyalty. I highly recommend silkandsnow.com to anyone in search of high-quality, ethically produced bedding products.

Transformed My Sleep Quality: A Genuine Silk & Snow Review

Embarking on a quest for the perfect mattress, I stumbled upon silkandsnow.com. Initially hesitant due to a negative review, I decided to take a leap of faith. Contrary to expectations, the organic mattress I purchased proved to be a game-changer, elevating my sleep quality to new heights. Upon delivery, I eagerly unwrapped the mattress, eager to experience its purported benefits. To my delight, the comfort and support provided were unparalleled. Nights no longer involved tossing and turning; instead, I embraced deep, restorative slumber. However, a hiccup arose when unforeseen circumstances necessitated a return. Nervously reaching out, I was pleasantly surprised by the prompt and courteous response, granting approval for the return process. Despite encountering a minor communication delay, the professionalism and understanding displayed ultimately resolved the issue, showcasing the company's dedication to customer satisfaction. In conclusion, my journey with Silk & Snow transcended the initial apprehensions, paving the way for rejuvenated sleep and wellbeing. This company's commitment to quality and customer care undeniably sets them apart, earning my trust and loyalty. Grateful for this transformative experience, I wholeheartedly recommend Silk & Snow to all seeking a superior slumber solution.

An Exceptional Experience with silkandsnow.com Linens

I cannot express my delight with the linens from silkandsnow.com enough! From the first night I used them, I knew I was experiencing luxury like never before. The top sheet, fitted sheet, and duvet cover are not only incredibly soft and comfortable but also durable. It has been well over a year, and they still look and feel brand new! The quality of these linens surpasses all my expectations, and I have found no signs of wear and tear. The attention to detail in the stitching and fabric is truly commendable. I am beyond impressed with the longevity and performance of these linens, as they have truly transformed my sleep experience. I can confidently say that silkandsnow.com has provided me with the best linens I have ever owned. I highly recommend their products to anyone in search of superior quality and comfort. Thank you, silkandsnow.com, for exceeding my expectations!

Run from this Company!!!

When I first came across silkandsnow.com, I was hopeful about finding high-quality bedding and sleepwear. However, my experience with the company turned out to be extremely disappointing. In fact, it was so bad that I feel compelled to warn others by sharing my story. The return policy at Silk & Snow is, in one word, deceitful. On the surface, they claim to accept returns, but the process they have in place is nothing short of a nightmare. Upon reaching out to their customer support for a return, I was met with nothing but frustration. Instead of facilitating the return as one would expect, the customer service representatives attempted to persuade me into donating the item rather than returning it. It felt as if they were intentionally making the process difficult, almost as a deterrent for customers seeking to return products. After persistent back and forth with their customer service, they finally sent an email outlining a series of steps I needed to follow for the return. This included sending photographs of the item, inquiries about the original packaging, and repeatedly asking for confirmation about wanting a refund. The entire ordeal felt like a never-ending loop of redundant and unnecessary requests, with no end in sight. To add to the frustration, the robe I had purchased was not only disappointingly oversized but also lacked the quality I had anticipated. It was evident that the product did not align with the standards I had in mind when making the purchase. Despite all the effort and patience I invested in attempting to return the robe, I was met with nothing but a runaround. The return label, which should have been a simple and essential part of the return process, was nowhere to be found. In hindsight, my experience with Silk & Snow was nothing short of a nightmare. The inconvenience, the lack of transparency, and the overall quality of the product have left me deeply dissatisfied. All I can reiterate is to stay away from Silk & Snow at all costs. Based on my experience, I would strongly encourage anyone considering a purchase from Silk & Snow to think twice and explore alternative options. Trust me, you do not want to find yourself in a situation like mine. It's just not worth the hassle.

Run from this Firm!!!

My evaluate for silkandsnow.com Run from this Firm!!! Worst firm ever. Silk & Snow has a really deceitful return coverage. Their return coverage permits for returns. Nonetheless, one should first contact buyer assist for a return. Buyer Service will repeatedly attempt to get you to donate as an alternative of returning the merchandise. Then Buyer Service will e mail steps. Steps embody sending images do you've gotten the unique field and asking once more to substantiate you need a refund. Two Buyer Service representatives for days doing the identical factor time and again. Horrible, dreaded firm Silk & Snow is. All I wish to do is return a gown that's means too giant and never even made good. Not a top quality product. Nonetheless no return label to return the gown! Run from Silk & Snow!

Unparalleled Comfort and Durability: My Experience with Silkandsnow.com Linen Fitted Sheets

I cannot express enough how much I adore the initial feeling of slipping into bed between these linen fitted sheets from silkandsnow.com. The luxurious texture and breathability were simply unparalleled, and for the first year, it was a dream come true. However, as time passed, I started noticing signs of wear and tear. After just over a year, I was disheartened to see the fabric tearing apart in some areas. Feeling disappointed, I reached out to their customer support, hoping for some sort of resolution. Unfortunately, I was informed that the 1-year warranty had expired, and there was little they could do to assist me. While I understand the concept of warranty periods, I couldn't help feeling let down by the lack of support, especially considering the initial investment. It's undeniable that the quality and longevity of the linen fitted sheets did not meet my expectations, and the customer service experience added to this disappointment. The initial allure and comfort of these sheets cannot be denied, but for those seeking long-term durability and supportive after-sales care, my experience urges me to advise against making a purchase.

Transformed my sleep experience with luxury sheets

I am thrilled to share my experience with silkandsnow.com and their bedding sets, particularly their linen fitted sheets. These sheets have truly transformed my nightly routine and sleep quality. The softness and breathability of the linen fabric make me feel like I am sleeping on a cloud every night. I have been using their linen fitted sheets for over a year now, and they still look and feel as luxurious as the day I got them. The durability of these sheets is unparalleled, with no signs of tearing or wear despite regular use. This longevity has exceeded my expectations and truly justifies the investment. Furthermore, I had the pleasure of interacting with their customer support team when I had a query, and they were beyond helpful and accommodating. Their commitment to customer satisfaction is commendable and sets them apart from other brands. In conclusion, if you are looking to elevate your sleep experience with high-quality, long-lasting bedding, I highly recommend silkandsnow.com. Their linen fitted sheets have been a game-changer for me, and I can't imagine going back to inferior sheets. Thank you, Silk & Snow, for providing such a top-tier product that has truly made a difference in my life.

The Perfect Night’s Sleep: A Seamless Experience with Silk & Snow

From the moment we discovered Silk & Snow, our journey towards a blissful night’s sleep began. The experience, from start to finish, surpassed all expectations and left us entirely satisfied with our purchase. Upon visiting silkandsnow.com, we were immediately impressed by the sleek and user-friendly interface. Browsing through their extensive range of products was a delight, and we found exactly what we were looking for with ease. The seamless navigation, coupled with detailed product descriptions, made for a stress-free and enjoyable online shopping experience. The high quality of the items we ordered exceeded our expectations. The materials used were luxurious and clearly of superior quality. From the moment we unpacked our new bed and mattress, we could see and feel the craftsmanship and attention to detail that went into their production. The ease of assembly further contributed to our satisfaction. Clear and concise instructions made the process a breeze, allowing us to have our new bed set up in no time. The end result was nothing short of perfection. Our bedroom was transformed into a haven of comfort and style, providing us with a serene and inviting space to unwind and relax. However, the true testament to Silk & Snow’s excellence lies in the unparalleled sleep experience that their products have afforded us. We can honestly say that we haven’t enjoyed such restful nights in years. The mattress provided the perfect balance of support and comfort, cradling us into a deep and rejuvenating slumber night after night. Waking up feeling refreshed and invigorated has become the new normal for us, thanks to Silk & Snow. In conclusion, we wholeheartedly recommend Silk & Snow to anyone in search of a superior sleep experience. The exceptional quality of their products, coupled with the seamless purchasing process and transformative impact on our sleep, has made us loyal advocates of this remarkable brand. Our journey with Silk & Snow has not only met but exceeded our expectations, and for that, we are truly grateful.

Transformed Our Sleep Quality: A Seamless Silk & Snow Experience!

As I reflect on our decision to purchase from silkandsnow.com, I am overwhelmed with satisfaction. The journey, from selecting the products to the final result, was nothing short of exceptional. The high-quality items we received surpassed our expectations. Assembling the pieces was a breeze, and the outcome was nothing short of perfection. The comfort provided by Silk & Snow has truly transformed our sleep quality, ensuring restful nights that we haven't experienced in years. I wholeheartedly recommend Silk & Snow to anyone seeking top-notch sleep solutions.