Users Voice for Silvermushroom

8% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
91% users rated Excellent
Pie Chart Review Representation for Silvermushroom
Silvermushroom Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 02 Oct 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.3 4 3.9 3.6 1 4.2
Nov 2022 4.5 3.3 4.1 4.4 1 3.9
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2.7 3 4.1 1.5 3.1
Mar 2023 4.7 3 5 5 5 5
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Detailed Silvermushroom Review by

Introduction

Silvermushroom.com is an online retailer that offers a wide range of homeware products for customers in the UK. The website prides itself on its affordable prices, high-quality items and excellent customer service.

Pros and Cons

Pros:
  • A vast selection of homeware products
  • Competitive prices
  • Free delivery on orders over £50
  • Excellent customer service
Cons:
  • Limited products for garden and outdoor living
  • No loyalty program

User Experience

The website is easy to use and navigate, with a clean, modern design. Customers can search for products by category, brand or keywords, and filter their search results to find exactly what they are looking for.

Pricing and Value for Money

Silvermushroom.com offers competitive prices for its homeware products, making it an affordable option for customers on a budget. The website also offers a price match guarantee, so customers can be sure they are getting the best value.

Alternatives

Other online homeware retailers in the UK include Dunelm, John Lewis and Amazon.

Customer Service

Silvermushroom.com prides itself on its excellent customer service, with a dedicated team available to answer any queries or resolve any issues. Customers can contact the team by phone, email or live chat.

Product Quality and Selection

Silvermushroom.com offers a wide range of high-quality homeware products, including kitchenware, bedding, furniture and more. Products are sourced from top brands and are also available in a range of styles and materials to suit every taste.

Website Usability

The website is well-designed and easy to use, with a simple navigation menu and clear product categories. Product pages feature comprehensive descriptions and multiple images, making it easy for customers to make informed purchasing decisions.

Returns and Exchanges

Silvermushroom.com offers a 30-day returns policy for all products, as long as they are in their original packaging and unused. Customers must contact the customer service team to initiate a return or exchange.

Promotions and Discounts

The website regularly runs promotions and offers discounts on selected products. Customers can sign up to the website's newsletter to receive updates on these offers.

Reputation

Silvermushroom.com has a good reputation for its high-quality products, competitive prices and excellent customer service.

Payment Options

Customers can pay for their purchases using Visa, Mastercard, Maestro, American Express or PayPal.

Loyalty Programs

Silvermushroom.com does not currently offer a loyalty program.

Customer Reviews

The website features customer reviews for many of its products, giving potential customers a useful insight into the quality and suitability of items.

Community Involvement

There is no information on the website about community involvement.

Shipping and Costs

Silvermushroom.com offers free delivery on orders over £50, and charges a standard delivery fee of £3.99 for all other orders. Customers can also opt for next-day delivery for an additional fee. The website ships to the UK only.

Silvermushroom Recent User Reviews

User Rating

5 stars

53

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Reviewer Name: Cath Walker

Review Submission Date: 2023-01-25

Review Title: Excellent customer service
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Review Description: Exquisite products delivered with excellent customer service. I will be back to peruse some more beautiful products on your website soon!

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Reviewer Name: Jacqueline

Review Submission Date: 2023-01-25

Review Title: Excellent Service
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Review Description: I was really impressed with the service I received, just before Christmas when many of my online orders were not turning up or arriving late, my silver mushroom order was on time and undamaged. The products were packed well and very good quantity. I am extremely pleased with everything.

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Reviewer Name: Chloe Harrison

Review Submission Date: 2023-01-24

Review Title: There was a problem with my order but…
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Review Description: There was a problem with my order but customer services sorted it very quickly and gave me a discount for the inconvenience.

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Reviewer Name: Tom

Review Submission Date: 2023-01-24

Review Title: Great customer service
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Review Description: Had a problem with a breakage on delivery. Extremely helpful and effecient in sending the replacement. Great customer service.

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Reviewer Name: Donna Campbell

Review Submission Date: 2023-01-22

Review Title: Black slanted bamboo lanterns
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Review Description: Ordered 2 slanted lanterns from here online. They are very unusual and I must say very reasonably priced compared to other retailers. The customer service is also very good kept me informed throughout.Will definitely recommend to family and friends

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Reviewer Name: MISS L DAVIS

Review Submission Date: 2023-01-19

Review Title: The best home ware company!
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Review Description: The best home ware company!! I have so much decor and beautiful home ware pieces from silver mushroom, all really high quality and fab delivery!!

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Reviewer Name: Jean Mulderrig

Review Submission Date: 2023-01-18

Review Title: Cream knife set
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Review Description: Knife set Christmas present for daughter. She loved them. Took a bit longer to deliver, but that was amidst mail strikes and busy Christmas post

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Reviewer Name: AmyB

Review Submission Date: 2023-01-15

Review Title: Silver Mushroom lovelyness
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Review Description: I’ve ordered from Silver Mushroom twice now, each time orders are packed perfectly and sent out in fab time. Such a good range of beautiful homewares…. My purchases have been for friends but will be ordering for myself ASAP ????

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Reviewer Name: Laura Phelan

Review Submission Date: 2023-01-15

Review Title: Second time ordering from here...
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Review Description: Second time ordering from here, my candle holders and knife set are beautiful. Lovely customer service even when I needed to change the delivery address. My bad for inputting it incorrectly. Will absolutely be using again. Thanks guys xx

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Reviewer Name: Leah

Review Submission Date: 2023-01-15

Review Title: Third time ordering from SM and I have…
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Review Description: Third time ordering from SM and I have to say that every time it has been an absolute pleasure. I have just ordered 2 lanterns and they arrived within 2 days of ordering, really well packaged, great value and really good quality. I highly recommend. I wouldn’t go anywhere else for my homewares.