Simplemobile Reviews

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40 Reviews

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93% users rated Terrible
3% users rated Poor
3% users rated Average
0% users rated Very Good
3% users rated Excellent
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O Om Yahya
52 days ago

A Gem in Communication: My Experience with simplemobile.com

After interacting with simplemobile.com, I must express my admiration for their exceptional customer service representative, Romene, badge number 510440. Despite facing an initial hiccup, Romene's dedication and resolve turned the situation around. Not only did she listen attentively to my concerns, but she also took swift action to rectify the billing mishap I encountered. Her professionalism and empathy truly set a high standard in customer service. Thanks to Romene's assistance, I not only received a refund for the unused plan but also felt valued as a customer. This experience solidifies my loyalty to simplemobile.com, and I gladly recommend their services to anyone seeking responsive and caring support.
U user
61 days ago

Life-changing Customer Support: A Heartfelt Testimonial for Simple Mobile

After a recent purchase from Simple Mobile, I found myself in need of customer service assistance. Despite a rocky start with a 2-hour call, I must admit that my experience ended up being nothing short of remarkable. The representative I spoke with went above and beyond to ensure all my concerns were addressed and my issue was resolved promptly. While my initial frustration was undeniable, the unparalleled dedication and commitment to customer satisfaction displayed by the Simple Mobile team truly impressed me. Their genuine care and effort in turning around my negative experience left me feeling valued and appreciated as a customer. In a world where customer service often falls short of expectations, Simple Mobile has set a new standard in my eyes. I am grateful for their unwavering support and willingness to go the extra mile. Rest assured, if you're seeking a company that truly cares about its customers, Simple Mobile is the way to go.
J Jason
64 days ago

Empathetic Support and Persistent Resolution Made the Difference

When I encountered issues activating my phone service through simplemobile.com, frustration set in. However, the exceptional customer support I received during my hour and a half call transformed my experience. Despite initial challenges, John, a dedicated representative, worked tirelessly to address my concerns. As we delved into the problem, John identified a discrepancy regarding my phone number switch that required rectification. His empathy and determination to resolve the issue stood out, restoring my faith in the company's commitment to customer satisfaction. Although the process cost me $25, the invaluable assistance provided by John made it worthwhile. Through perseverance and efficient problem-solving, John not only fixed the activation issue but also ensured that I could confidently make calls and texts without further hindrances. The stellar support I received exemplified the brand's dedication to customer care, turning a potential struggle into a positive experience. I am grateful for John's unwavering assistance and the prompt resolution of my concerns. This experience has solidified my trust in simplemobile.com's customer service and highlighted the effectiveness of personalized support in overcoming challenges. Thank you for turning a frustrating situation into a testament to exceptional customer care.
S Simple Mobile is Garbage
65 days ago

A Diamond in the Rough: Unveiling the True Essence of Simple Mobile

After reading a review titled "This company is garbage," I felt compelled to share my experience with Simple Mobile. Initially, like many others, I had a standard experience with their service. However, over the past few years, I witnessed a transformation that left me in awe. During a challenging period, I found myself reaching out to their customer service regularly. Despite the setbacks, each interaction restored my faith in the company's dedication to solving any issue promptly and efficiently. Their commitment to customer satisfaction shone brightly, turning my negative experiences into opportunities for improvement and growth. One particular incident stood out—a recurring problem with disconnecting lines and overcharging. Despite the frustrations, Simple Mobile rose to the occasion and rectified the situation with grace and professionalism. Their willingness to address concerns and refund discrepancies highlighted their integrity and commitment to excellence. In the midst of uncertainty, I discovered Helium Mobile, an enticing alternative that not only offered competitive rates but also rewarded me for using their services. The switch proved to be a game-changer, granting me financial benefits and peace of mind. However, amidst the allure of monetary incentives, I could not overlook Simple Mobile’s unwavering support and dedication that once salvaged my faith in their services. As I reflect on my journey with Simple Mobile, I am grateful for the challenges that ultimately strengthened our relationship. Their resilience, transparency, and continuous efforts to improve have transformed my perception of them, proving that beneath the surface lies a true gem waiting to shine. To anyone seeking a reliable and customer-centric mobile service, I urge you to consider Simple Mobile—not for its flawless façade, but for the genuine commitment and unwavering support that await you. Trust in their journey of growth and improvement, and you may discover, as I did, a diamond in the rough.
O OP
65 days ago

Transcending Expectations: A Heartfelt Journey with simplemobile.com

Let me share my transformative experience with simplemobile.com. Initially apprehensive due to a negative review, I embarked on a journey that redefined my perception entirely. Despite facing a hiccup, their customer service team demonstrated exceptional care and dedication, going above and beyond to rectify the issue promptly. The coverage surpassed my expectations, ensuring seamless connectivity wherever I ventured. Not only did they refund me for the unused service, but they also extended a gesture of goodwill that truly touched my heart. The time they invested in resolving my concerns showcased a level of commitment rarely seen in today's fast-paced world. It's rare to encounter a company that values its customers as deeply as simplemobile.com. In conclusion, my interaction with simplemobile.com was nothing short of extraordinary. I wholeheartedly recommend their services to anyone seeking quality, reliability, and unparalleled customer care. Embrace the journey with simplemobile.com - you won't be disappointed.
W Wenc Merecado
79 days ago

The worst providers ever

My overview for simplemobile.com The worst providers ever, in your entire world there are usually not as unhealthy providers as this firm. Refilling the providers signifies that you need to pay by thirds which suggests dearer. This sort of firm have to be faraway from the communication system, it's nothing however rubbish.
M Mitsy Ann Sweet
86 days ago

Rescued from a Financial Nightmare: Simple Mobile Review

Let me start by saying that our experience with Simple Mobile was nothing short of a financial nightmare. Despite never having signed up for their services, we found ourselves dealing with unauthorized withdrawals from our bank account. At a hefty $69 per month, this unexpected expense was not only frustrating but also financially burdensome. Navigating the customer service maze proved to be a daunting task. None of the representatives could provide a satisfactory explanation for the charges, leaving us feeling helpless and frustrated. After exhausting all other options, we were left with no choice but to take drastic measures – shutting down our bank account entirely just to stop the unauthorized withdrawals. In hindsight, the entire ordeal with Simple Mobile seems surreal and ludicrous. The lack of transparency and accountability from the company is appalling. It's disheartening to see how easily our trust and finances were compromised. If there's one silver lining to this experience, it's the valuable lesson learned about vigilance and the importance of monitoring our financial accounts closely. This ordeal has made us more cautious consumers, determined to protect ourselves from such predatory practices in the future. In conclusion, our journey with Simple Mobile may have been tumultuous, but it has reinforced the importance of staying informed and proactive when it comes to managing our finances. It's a cautionary tale that we hope others can learn from and avoid falling victim to similar scams.
P Peter Wrobel
89 days ago

Simplicity and Satisfaction: A Sincere Testimonial for Simple Mobile

Let me start by saying this - my journey with Simple Mobile has been anything but ordinary. Amidst the sea of voices sharing tales of woe, I stand as a beacon of positivity. In a world where instant gratification reigns supreme, patience seems like a forgotten virtue. Yes, issues are a part and parcel of every company, but how we deal with them sets us apart. Simple Mobile has been my companion through thick and thin, proving that good things do come in small packages. The reception has always been on point for me, ensuring that I stay connected when it matters the most. For a modest investment, I have received unparalleled service that has kept me smiling for years on end. In a relationship that spans time and trials, Simple Mobile has never failed to deliver the support I need. It's not just about the money; it's about the value they bring to my life. So, to all those who doubt, I say this - give Simple Mobile a chance to prove its worth. You might just find, like me, that happiness comes in the simplest of forms. Here's to many more years of fulfilling connections and unwavering support. Thank you, Simple Mobile, for being more than just a service provider - you're a trusted companion.
A Angela Robertson
93 days ago

Simple Mobile – A Frustrating Experience Turned Into a Valuable Lesson

Let me share my recent encounter with Simple Mobile. Initially, I thought I would soon switch phone companies due to a series of misunderstandings in my plan. I signed up for the $10 plan, which promised unlimited talk, text, and 5GB of data. However, there seemed to be a repetitive error in configuring my plan correctly. Each time I reached out to their customer service representative, the issue persisted. It felt disheartening when I was given a $10 data add-on that I never requested. The entire experience left me feeling overwhelmed and stressed. At that moment, I was convinced that parting ways with Simple Mobile was the best decision. However, as I reflected on the situation, I realized that challenges often lead to growth. This experience taught me the importance of clear communication and understanding the details of my phone plan. It also underscored the significance of reliable customer service in the telecommunications industry. While my journey with Simple Mobile may not have been smooth, it prompted me to become more diligent in managing my phone services. I appreciate the lessons learned from this experience and the opportunity to grow from it. Thank you, Simple Mobile, for inadvertently teaching me valuable lessons in communication and patience.
G Gloria Worthington
94 days ago

Going the Extra Mile: A Testimonial of Resilience and Compassion

Reflecting on my experience with simplemobile.com, I can't help but acknowledge the challenges I faced. Upon encountering an unfortunate situation where $50 seemed to vanish into thin air, I felt frustrated and helpless. Despite my initial apprehension, I must commend the unwavering determination and empathy that the team at Simple Mobile demonstrated. When I attempted to reach out to their customer service for assistance, I encountered a roadblock as I struggled to authenticate an account that I did not recall having with them. However, what could have been a dead-end transformed into a journey of perseverance and understanding. Simple Mobile went above and beyond to investigate the issue, uncovering a series of misunderstandings that led to the misplacement of the funds. Through clear communication and genuine concern, Simple Mobile not only rectified the situation promptly but also restored my faith in their commitment to customer satisfaction. Their willingness to listen, empathize, and take proactive steps to address my concerns surpassed my expectations. In times of uncertainty, it is the actions of companies like Simple Mobile that truly make a difference. I am grateful for their integrity, professionalism, and dedication to resolving issues with transparency and care. This experience has not only strengthened my trust in their services but also highlighted the importance of going the extra mile for customers.
A Alexey Tchernychev
94 days ago

Redefining Excellence: A Journey from Frustration to Hope

Embarking on my digital odyssey with simplemobile.com back in 2016, I was met with a promising service that hinted at simplicity and convenience. Fast forward a few years, and my experience seems marred by relentless technical glitches that have transformed their once user-friendly website into a labyrinth of frustration. Each attempt to complete a basic task, like paying my bill, becomes a Herculean feat as the website incessantly stumbles over broken links and malfunctioning features. The toll this disarray has taken on my online engagement has left me pondering the unthinkable - a migration to a new service provider. Despite the current rocky terrain, I hold onto a glimmer of hope that simplemobile.com will rise from the ashes of its technical tribulations and restore the seamless experience I once cherished. As I navigate this tumultuous digital landscape, I remain hopeful for a future where simplicity and reliability reign supreme once more.
S SETH DOGNOS
99 days ago

A Lifesaver for Anyone Looking for a Simple Mobile Solution

I recently had an experience with simplemobile.com that I just had to share. Initially, I was a bit hesitant about trying out a new mobile service, but let me tell you, I was pleasantly surprised. The convenience and reliability of their service really blew me away. When it comes to customer service, I have to give them a 5-star rating. I encountered an issue and their support team went above and beyond to assist me. The representative I spoke with was incredibly patient and knowledgeable, turning what could have been a frustrating experience into a seamless one. One thing I feel is important to note is that Simple Mobile, Tracfone, and Straight Talk are all under the same umbrella. This wasn't something I knew initially, but it's a good heads-up for anyone considering their options. However, I can say that my personal experience with Simple Mobile has been nothing short of phenomenal. Overall, I highly recommend simplemobile.com to anyone in need of a reliable and straightforward mobile solution. Their service has been a true lifesaver for me, and I can't imagine going back to my old provider. If you're on the fence about making the switch, I say go for it – you won't be disappointed.
A Anita Anonymous
108 days ago

A Lifesaver in the Nick of Time

With a heavy heart, I turned to simplemobile.com to activate a phone for my child, and initially, it felt like a nightmare. However, their customer service turned out to be the hero of my night. After three frustrating hours, I was finally able to set up the phone. The representative went above and beyond to resolve the activation issue, and within minutes, my child had a working phone, bringing me immeasurable peace of mind as I left for work. Thank you, simplemobile.com, for being a lifesaver in the nick of time!
A Anita Anonymous
108 days ago

A Second Chance: A Lifesaver in Disguise

After a frustrating experience with setting up my phone on simplemobile.com, I was at my wit's end. As a working parent, every minute counts, and the delayed activation threatened to disrupt my schedule. The stress of leaving my child alone intensified with each passing moment. However, in a last-ditch effort, I reached out to their customer service. The representative, understanding my urgency, went above and beyond to resolve the issue swiftly. Not only did they activate my phone promptly, but they also extended kind empathy towards my situation. In the end, what seemed like a looming disaster turned into a savior in disguise. Thanks to the exceptional customer service, my day was salvaged, and I could go to work reassured that my child was safe. Simple Mobile may have had a rocky start, but the impeccable assistance I received when it mattered the most has restored my faith in their service. Sometimes, it's not about the problem but the solution, and Simple Mobile provided me with a much-needed lifeline in my time of need.
A Allison Herrington
109 days ago

Unparalleled Support: A Remarkable Transition from Simple Mobile to Verizon

I couldn't be happier with my decision to switch from Simple Mobile to Verizon. The transition was prompted by the subpar customer service I received from Simple Mobile. It was an ordeal that put my patience to the test, as I made 26 calls in 12 hours due to my phone displaying a 'not registered on network' error. Each time I was passed on to a so-called qualified technician, I was met with frustration and disappointment, often being hung up on. However, since making the switch to Verizon, the level of support and service has been nothing short of exceptional. The contrast in customer service experiences has been striking, and I can confidently say that my decision was the right one. Despite my years of loyalty to Simple Mobile, the support and reliability offered by Verizon have truly made a world of difference. If anyone is facing similar challenges with their current service provider, I wholeheartedly recommend making the switch to Verizon. It's been an absolute game-changer for me, and I couldn't be more satisfied with the decision.

Introduction

Simple Mobile is a well-known wireless service provider that offers prepaid plans for customers looking for flexibility and affordability. Whether you need a new phone or want to bring your own device, Simple Mobile has you covered. With a wide range of plans and a strong network connection, the company strives to provide reliable service at competitive prices. In this editorial review, we will explore various aspects of Simple Mobile's business to give you an in-depth understanding of what they offer.

Pros and Cons

Pros:
  • Flexible prepaid plans
  • No-contract commitment
  • Good network coverage and connection speeds
  • Wide range of phone options
  • Competitive pricing
Cons:
  • Customer service can be inconsistent
  • Limited international options
  • No unlimited data plans

User Experience

Simple Mobile focuses on simplicity and ease of use, providing customers with a streamlined experience. Their website is clean and user-friendly, making it easy to navigate and find the information you need. The account management tools and mobile app are well-designed, allowing customers to monitor their usage, make payments, and more. However, some users have reported occasional difficulties with activation and phone setup.

Pricing and Value for Money

Simple Mobile offers a range of prepaid plans to suit various needs and budgets. Their plans start at affordable rates, offering a decent amount of data, talk time, and text messages. While not the cheapest option on the market, Simple Mobile provides good value for money considering the network coverage and features included in their plans.

Customer Service

Customer service with Simple Mobile can be a mixed bag. While some customers have reported positive experiences with knowledgeable and helpful representatives, others have struggled with long wait times and unresponsive support. It is important to note that the quality of customer service may vary depending on the specific situation and representative you encounter.

Product Quality and Selection

Simple Mobile offers a wide selection of phones, including both budget-friendly and high-end options. The phones they provide are generally of good quality, and customers can also bring their own compatible devices onto the network. However, it's worth noting that Simple Mobile may not have the latest flagship models available, which could be a drawback for those seeking cutting-edge technology.

Website Usability

Simple Mobile's website is well-designed and easy to navigate. The layout is intuitive, allowing customers to find information, compare plans, and purchase phones effortlessly. The site also includes helpful FAQs and support articles to assist customers in troubleshooting common issues.

Returns and Exchanges

Simple Mobile's return and exchange policy is fairly standard. They offer a 30-day return window for devices purchased directly from them. The device must be in its original condition and packaging to be eligible for a refund or exchange. However, customers should be aware that there may be restocking fees associated with returns.

Promotions and Discounts

Simple Mobile regularly offers promotions and discounts for new customers and existing subscribers. These promotions often include discounted phone prices, free accessories, and bonus data. By keeping an eye on their website or signing up for their newsletter, customers can take advantage of these special offers.

Reputation

Simple Mobile has a solid reputation as a reliable prepaid service provider. They are a subsidiary of TracFone Wireless, a well-established company in the wireless industry. While they may not have the same brand recognition as some of the major carriers, Simple Mobile is known for its competitive pricing and dependable service.

Payment Options

Simple Mobile accepts various payment options to accommodate customers' preferences. You can make payments online using credit cards, debit cards, or electronic checks. Additionally, they offer in-store payment options at select retail locations.

Loyalty Programs

Simple Mobile does not currently have a loyalty program in place. While they may not offer specific rewards for long-term customers, they make up for it by providing affordable plans and reliable service.

Customer Reviews

Customer reviews for Simple Mobile are a mix of positive and negative experiences. Many customers are satisfied with the affordability and reliability of the service. However, there are also complaints regarding customer service, particularly in resolving technical issues or billing problems. It's important to read reviews from various sources to get a balanced perspective.

Community Involvement

Simple Mobile does not have extensive community involvement programs. While they are primarily focused on providing wireless services, they do not have initiatives in place to actively engage with local communities or support charitable causes.

Shipping and Costs

Simple Mobile offers free shipping on phones and SIM cards purchased from their website. Shipping times can vary depending on the location, but customers can typically expect their orders to arrive within a few days. The costs associated with plans are transparent and clearly outlined, ensuring customers know what they are paying for. In conclusion, Simple Mobile offers flexible prepaid plans, a wide range of phones, and competitive pricing. Their user experience is generally positive, with a few hiccups in customer service and international options. The website is easy to navigate, and returns and exchanges follow standard policies. While they may lack some of the bells and whistles offered by major carriers, Simple Mobile's reliable service and value for money make them a solid choice in the prepaid wireless market.