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It really works, however nonetheless has some bugs and flaws.
My overview for simplisafe.com We have had this technique for over 5 years now, so now we have loads of expertise dwelling with it. Negatives first: 1: It's unattainable to delete blocks of saved movies out of your cameras. It's unfathomable to me that essentially the most primary operate of marking and bulk deleting giant blocks of movies doesn't exist on this system. We're properly into the twenty first century, and the app looks like it is nonetheless in alpha launch. 2: The bottom station drops its wifi connection a number of instances per week, and sends me a textual content concerning the occasion, so a minimum of I've a report of it. The bottom station is 7 ft away from my wifi router, and the dozen different issues that hook up with it from all around the home are simply effective. It is related on the two.4GHz band, and that is the band that may penetrate partitions and flooring with little problem. I've even gone as far as to order its IP tackle in my router, so it is not competing with the rest for consideration. I've loads of failed movies from my video doorbell due to that. The frequent drops make me lower than assured that I've an amazing system. 3: The corporate just lately launched automated scheduling of system arming and disarming, however who on this earth has such a inflexible schedule that they'd enable the system to arm or disarm itself each day, no matter whether or not anyone continues to be in the home or not? That appears to be loads of wasted developer time, which may have been higher spent on enhancing primary performance and system reliability. 4: The video doorbell continuously fails to report full movies, and it is simply 8 ft away from my router. There's a glass side-panel proper subsequent to the doorbell, and the outside wall is normal wooden with vinyl siding, so I am unable to imagine there is a wifi drawback on my finish (particularly since we get 100% dependable wifi upstairs by a flooring a lot additional away.) 5: The month-to-month monitoring cost is expensive in my view, however as soon as you've got invested in a whole-house system, it is not cost-effective to scrap it simply to avoid wasting $5 or $10/month in monitoring charges. Now some positives: 1: The bottom station has a SIM card inbuilt, so it all the time has a manner of speaking with the corporate's monitoring system if the alarm is triggered. I like that it has two methods (wifi and mobile knowledge) to speak with the service. 2: The Android app has a handy widget that I can place on my house display screen on my cellphone, the place I can arm and disarm the system remotely with only a faucet. The app additionally permits you to view the collected movies from movement occasions, and with the video doorbell you'll be able to converse remotely with an individual who has simply pressed the doorbell button (assuming the video connection is working for the time being.) When a bundle arrives and the supply individual units it on the step, the movement sensing lets me know, and I can have a look at the video by my cellphone and see who was there and what they had been doing. 3: Customer support is responsive and all the time picks up promptly after I name, and they're useful, however on the flip facet, I actually should not must name customer support greater than as soon as per yr or so. The underside line for us is, we'll maintain the system till we transfer, however once we do, we'll abandon the system and depart it for the brand new owners, and we'll store round for higher performance and extra affordable month-to-month charges.A Redemption Story: From Frustration to Gratitude
Allow me to share my personal experience with SimpliSafe. Initially, I encountered challenges with their customer service, and I was disheartened by the delays in receiving my refund. It felt as if my voice was not being heard, and I was left feeling betrayed. However, amidst the turmoil, there was a glimmer of hope. After persistently reaching out to their team, they assured me that my refund was on its way. Though initially skeptical, I was pleasantly surprised when a check arrived sooner than expected. Moreover, I must acknowledge their transparency regarding system vulnerabilities. Despite the initial concerns I had, SimpliSafe proactively addressed security issues and assured me of their commitment to improving their systems. I believe in the power of second chances, and SimpliSafe has truly redeemed themselves in my eyes. Their responsiveness and dedication to customer satisfaction have left me feeling grateful for the resolution of my concerns. To anyone hesitant about giving SimpliSafe a chance, I urge you to consider my journey. While every experience may have its bumps along the way, it is how a company responds and perseveres through challenges that truly defines their commitment to their customers. Thank you, SimpliSafe, for turning my frustration into gratitude.Exceptional Customer Care at SimpliSafe: A Lifesaver in a Click
Diving into the realm of SimpliSafe is like finding an oasis in the desert of customer service woes. Let me tell you, I am not someone who enjoys navigating the intricacies of setting up a system, so I had a friend lend a hand three years back. Little did I know that this decision would be a game-changer. During my interaction, not only have I encountered seamless billing processes but also a shining beacon of support in their customer service team. Engaging with them through the chat feature on their website has been a breath of fresh air. The representatives exude politeness, a trait often lost in the world of automated responses, and their sole focus is on addressing my concerns without bombarding me with unnecessary product pitches. Imagine my pleasant surprise when I discovered the option to save the chat transcript - a simple yet powerful feature that echoes efficiency and transparency at its finest. SimpliSafe, take a bow for rewriting the playbook on outstanding customer care. This experience sets a benchmark that industry giants like Comcast/Xfinity would do well to emulate. Thank you for standing out and showing that genuine care and support can indeed make a world of difference. Let this be a beacon of hope for all searching for a company that not only delivers on its promises but goes above and beyond in the realm of customer satisfaction.Exceeding Expectations with Transparency and Dedication
After a thorough search for a reliable home security system, I stumbled upon SimpliSafe.com. Initially, I encountered a concerning situation that left me apprehensive, but what followed truly exceeded my expectations. Upon realizing the need to replace my outdated system, I opted for a new SimpliSafe setup. The pricing and promotional offers seemed appealing, although I did not require the extras included. Despite initial hiccups with the order process, the customer service team demonstrated unparalleled transparency and dedication in addressing my concerns. When faced with unexpected changes in pricing and offers, I promptly reached out to customer support to voice my reservations. To my surprise, they not only canceled unwanted services but also ensured that my order was handled with care and efficiency. Despite the initial confusion, their commitment to resolving the issue left a lasting impression on me. Moreover, the seamless communication and proactive measures taken by SimpliSafe were remarkable. Even when faced with shipping discrepancies, their prompt responsiveness and willingness to rectify the situation showcased a genuine commitment to customer satisfaction. In conclusion, my experience with SimpliSafe transcended initial uncertainties, evolving into a testament of their dedication to transparency and customer-centric values. I wholeheartedly recommend SimpliSafe for their exceptional service and unwavering commitment to exceeding customer expectations.Secure Your Home, Guard Your Wallet: My Experience with SimpliSafe
Upon stumbling across SimpliSafe, I was captivated by promises of home security and peace of mind. Little did I know, the real threat wasn't lurking outside my house but rather within the fine print of their services. Eager to fortify my home, I invested in their system, only to be blindsided by unexpected charges. Despite not fully setting up the system, they sneakily started charging me for monitoring. Upon realizing this, I promptly cancelled the service, expecting a resolution. To my dismay, the saga continued as I discovered recurring charges on my credit card statements even after a partial refund and supposed cancellation. It dawned on me – the true intruders were not the ones breaking in but the ones deviously draining my funds. With SimpliSafe, keep a watchful eye not only on your doors but also on your financial security, as the real theft might be happening right under your nose.A Sincere Testimonial: My Experience with SimpliSafe
Discovering SimpliSafe seemed like a dream come true for me, offering a sense of security and peace of mind with their system. However, my excitement soon turned into disappointment as my journey with their services unfolded. Upon purchasing the system, I had a clear understanding of the cancellation policy within three days, in case the central monitoring service wasn't the right fit. Yet, my attempt to cancel within 48 hours resulted in a troublesome ordeal. Despite my efforts, I was charged $29.99, prompting me to reach out to customer service for assistance. The uphill battle continued as rectifying this error became a cumbersome task. Days turned into weeks, and the promised credit was nowhere to be seen, leaving me frustrated and disheartened. The lack of communication and delays only added to my dismay, making me question the integrity of their practices. To compound matters, the indoor camera malfunctioned, necessitating another call to customer service for a replacement. The hours spent on the phone, navigating through language barriers and scripted responses, further accentuated the subpar service experience. As if that wasn't enough, the outdoor camera's erratic motion detection drained its battery, despite configuring it at a moderate sensitivity level. Dealing with this recurring issue only highlighted the inefficiency and unreliability of the system, leaving me with no choice but to return it for a refund. In conclusion, my interaction with SimpliSafe left me disillusioned and dissatisfied. The initial promise of security and convenience quickly unraveled, unveiling a series of challenges and disappointments. As a customer seeking reliability and support, my experience fell short of expectations, ultimately leading me to seek a more dependable solution elsewhere.Life-Saving Support: How SimpliSafe Went Above and Beyond
When faced with the unsettling challenge of my SimpliSafe keypad failing to connect to the base station, panic began to set in. Fortunately, a beacon of hope emerged in the form of SimpliSafe's customer support team. Through their chat service, a knowledgeable representative guided me step by step, ensuring that the keypad was seamlessly integrated with the base station using the convenience of my smartphone app. Witnessing the successful connection, updates, and full system synchronization, I was overwhelmed with gratitude for SimpliSafe's unwavering dedication to their customers. With this experience, SimpliSafe has not only proven its reliability in home security but has also showcased a level of customer care that is truly exceptional. Thank you, SimpliSafe, for transforming a potentially stressful situation into a seamless and reassuring process. Your commitment to ensuring the safety and satisfaction of your customers is unmatched, making you an indispensable partner in safeguarding our homes and peace of mind.A Game-Changer in Home Security: SimpliSafe Delivers Beyond Expectations
As a homeowner who values peace of mind above all else, finding SimpliSafe was a true blessing. The exceptional customer service I experienced from the moment I inquired about their services made me feel like a valued customer, not just a number. Their state-of-the-art equipment not only looks sleek but functions flawlessly, providing a level of security I never knew was possible. The ease of installation was a pleasant surprise, with clear instructions that even a novice like me could follow effortlessly. What truly sets SimpliSafe apart is their competitive pricing without compromising on quality. Knowing that my home is protected by top-notch technology at an affordable rate brings me unparalleled comfort. The cherry on top is their intuitive app, which allows me to monitor my home security from anywhere in the world. The peace of mind this feature offers is priceless, especially for someone with a busy lifestyle like mine. I can confidently say that SimpliSafe has exceeded all my expectations, and I wouldn't trust any other security provider to safeguard my home. Thank you, SimpliSafe, for setting the bar high and delivering on every promise.Incredible Security, Disappointing Outdoor Camera Experience
I recently purchased a complete security system from SimpliSafe, enthralled by the promise of a safer home. While the indoor features exceeded my expectations, the outdoor camera became a source of frustration. Connectivity issues plagued its performance, leaving me unable to access remote video feeds consistently. In contrast, a different brand's doorbell camera on the same network operated seamlessly. To my dismay, the SimpliSafe camera's design flaw led to its untimely demise. The mount proved inadequate, causing the camera to detach and shatter. Despite the vendor's attempt to rectify the situation with a replacement mount, the camera itself remained damaged. When I sought a new camera, customer service disappointingly claimed it had already been shipped, only to send the mount again. My overall experience with SimpliSafe's product quality and customer service left much to be desired. While their system offers reliable security features, the outdoor camera's issues and the lack of timely and accurate support marred an otherwise promising setup.Turning Tides: A Rediscovery of Safety
I wanted to share my experience with SimpliSafe, hoping my journey might illuminate the shadows for others. When we first installed our system, it was like a guardian standing watch over our home, offering a sense of security and peace. However, as time passed, our excitement dimmed under the cloud of technical difficulties. The outdoor cameras, intended to be our vigilant eyes, started playing hide and seek with connectivity. Motion detected but no video, it felt like whispers of a promise unfulfilled. Standing in plain sight, undetected, it shattered the illusion of safety we had painstakingly built. The entry sensors, a crucial barrier between us and the unknown, began to falter, like sentinels falling asleep on their watch. In moments of vulnerability, the base station's sudden proclamation of "Alarm Off" felt like a cruel reminder of our fraying trust. Despite changing batteries, the sensors seemed to dance to their own tune, working sporadically before slipping back into silence. This journey has been a challenging one, with each glitch a reminder of our longing for reliability. Yet, amidst the trials, a glimmer of hope shines through. It's a beacon leading us to explore new horizons, to search for a renewed sense of safety and trust in a system that we once believed in. As we embark on the quest for a new system, the echoes of our past with SimpliSafe serve as a reminder of the importance of seamless protection. May our experiences pave the way for others, guiding them towards a choice that encapsulates not just safety, but also peace of mind.Transforming Security at Home: A Real Customer’s Journey with SimpliSafe
Embarking on the journey to enhance the security of my humble abode led me to SimpliSafe, and what a journey it was! After a week of having their system installed, I can attest that my peace of mind has been restored. The system's performance is impeccable, diligently guarding my home day and night. Yet, it's crucial to shed light on the installation process. Contrary to the name, simplicity wasn't fully present during this phase. The installation stretched across two days, with multiple phone calls amounting to approximately 4 hours spread over that period. While the process wasn't the breeze I anticipated, the end result justified every effort invested. SimpliSafe's system not only protects my home but also embodies reliability and efficiency. In retrospect, the initial installation challenges pale in comparison to the continuous sense of security and comfort their system provides. Thank you, SimpliSafe, for transforming my home into a fortress of safety and peace.Thriving with SimpliSafe: An Honest 2-Year Review
Reflecting on my journey post ADT, transitioning to SimpliSafe has been a game-changer. The cost-effective switch was a no-brainer, offering robust monitoring at a fraction of the price. Equipped with an array of devices including door sensors, keypads, and even a water sensor for my attic unit, my setup felt complete. However, every rose has its thorn, and for me, it's the camera. The free doorbell camera that came with my package couldn't seamlessly blend into my 1920s home due to its hard-wired nature, leaving me unable to fully utilize it. Despite this setback, the motion-activated camera within the system falls short of expectations. Characterized by glitches and a less-than-intuitive interface, it pales in comparison to the advanced options available in the market today. Contemplating an addition of a Ring camera with its affordable service plan, I aim to enhance my surveillance capabilities. While I empathize with those facing equipment woes, I've been fortunate to not encounter any major issues aside from the camera hiccup. SimpliSafe's user-friendly app has been a saving grace, offering seamless control and peace of mind. Here's to thriving with SimpliSafe, navigating through challenges, and embracing the journey towards a secure home.Unwrapping the True Experience with SimpliSafe: A Customer’s Honest Journey
When I first ventured into the realm of security systems, I was drawn to SimpliSafe's promises like a moth to a flame. Little did I know that beneath the glossy marketing lay a web of disappointments waiting to be uncovered. Over the past three years, I've witnessed firsthand how SimpliSafe falls short on its commitments. A recent update introduced a verification process that incessantly locks my loved ones out of the app, demanding my constant attention. Who has time to play tech support 24/7? And let's not forget the cameras – a source of endless frustration. Slow to load and notorious for dropping recorded footage, they paint a bleak picture of reliability. As for the devices themselves, their range leaves much to be desired. Say goodbye to any hopes of coverage in a detached garage. In a bid to shed light on my experiences, I find solace in sharing this review. Despite SimpliSafe's reliance on Trustpilot reviews to bolster their reputation, it's crucial to inject a dose of reality into the mix. Trust is earned through genuine feedback, not through smoke and mirrors. In the end, SimpliSafe may promise simplicity, but the reality is far more complex. Proceed with caution, fellow consumers, and may your security journey be marked by transparency and peace of mind.Feeling Secure and Protected: SimpliSafe Is a Part of Our Family
Sharing my heartfelt experience with SimpliSafe, I can confidently say that my home has been safeguarded by their exceptional services since 2017. As someone working in law enforcement, trust and reliability are paramount to me, and SimpliSafe has exceeded my expectations in every aspect. The innovative Alarm Text feature, introduced by SimpliSafe, has added an extra layer of security and convenience to our daily lives. It's reassuring to know that our home is constantly monitored and protected by a system we trust implicitly. Furthermore, SimpliSafe's outstanding performance has not only earned my trust but also led me to wholeheartedly recommend their services to friends, family, and colleagues. Their commitment to ensuring the safety and security of their customers is truly commendable. In essence, SimpliSafe is not just a security provider but has become an integral part of our family, offering us peace of mind and a sense of security that is truly priceless. Thank you, SimpliSafe, for being our trusted ally in protecting what matters most to us.Life-Saving Security with SimpliSafe
Embarking on the journey to find a security system for my daughter during an immensely challenging time in her life was a task laced with urgency and significance. As she sought refuge from a toxic relationship, the need for a reliable and swift security solution became paramount. After extensive research, we decided on SimpliSafe, and its impact has been nothing short of transformative. The ease of installation provided a sense of empowerment to my daughter, enabling her to take control of her safety in a situation where control had been stripped away from her. The true testament to SimpliSafe's efficacy came to light when we received a call notifying us of a breach at her front door. The professional and prompt response from SimpliSafe, swiftly followed by the intervention of law enforcement, highlighted the unparalleled commitment to customer safety that the company embodies. Moreover, the system's ability to act as a safeguard for my daughter's autistic son, alerting her when he attempted to exit the premises, demonstrated its adaptability and life-saving potential in diverse circumstances. SimpliSafe is not just a security system; it is a lifeline, a beacon of hope in times of distress. I wholeheartedly recommend SimpliSafe to anyone in search of reliable, efficient, and life-saving security measures.No Results Found
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{{{reviewBody}}}Introduction
SimpliSafe is a leading provider of DIY home security systems, offering comprehensive protection to homes and businesses. Founded in 2006, the company has gained a solid reputation for its user-friendly products, exceptional customer service, and affordable pricing. With a wide range of security devices and monitoring options, SimpliSafe aims to provide reliable, customizable security solutions for everyone.
Pros and Cons
- Pros:
- Easy installation process
- Flexible customization options
- No long-term contracts
- 24/7 professional monitoring services
- Responsive mobile app
- Cons:
- Limited integration with other smart home devices
- No outdoor security cameras
- Requires a strong internet connection for optimal performance
- Additional fees for certain features and services
User Experience
SimpliSafe offers a seamless user experience from the moment you visit their website. The site is well-designed, intuitive, and provides clear information about their products and services. The products are neatly categorized, making it easy to browse and select the desired security devices. The simplified installation process, accompanied by detailed instructions, ensures that even those without technical expertise can set up their system effortlessly. The mobile app is user-friendly and allows remote control and monitoring of the security system.
Pricing and Value for Money
SimpliSafe offers various packages to cater to different budget and security needs. The upfront equipment cost starts from as low as $229, and there are no installation fees. The monitoring plans range from $14.99 to $24.99 per month, depending on the level of service chosen. While some features may require additional fees, SimpliSafe's pricing remains competitive compared to traditional security providers. Considering the quality of the equipment, ease of use, and professional monitoring services, SimpliSafe provides excellent value for money.
Customer Service
SimpliSafe places great emphasis on providing top-notch customer service. Their support team is available 24/7 to assist customers with any questions or concerns. The company offers both phone and email support, ensuring prompt and reliable assistance. Additionally, the website contains a comprehensive knowledge base and frequently asked questions section, providing self-help resources for common inquiries. Customer reviews often highlight SimpliSafe's excellent customer service, commendable response times, and willingness to address any issues promptly.
Product Quality and Selection
SimpliSafe's products are known for their high quality and reliability. The security devices are durable, pre-tested, and designed to withstand potential threats. The selection includes a wide range of devices such as entry sensors, motion sensors, HD cameras, glass break sensors, and environmental sensors. While SimpliSafe's product range may not be as extensive as some competitors, they focus on providing essential security features with exceptional quality.
Website Usability
The SimpliSafe website is user-friendly and well-organized, allowing users to navigate effortlessly between product categories, pricing options, and support resources. The interface is clean, straightforward, and responsive across different devices. The website ensures a smooth and satisfying user experience, making it easy for customers to gather relevant information, make purchases, and manage their accounts efficiently.
Returns and Exchanges
SimpliSafe offers a generous 60-day return policy, allowing customers to try their security system risk-free. If dissatisfied, customers can return the products for a full refund within this timeframe. The company also extends a hassle-free warranty on all equipment, ranging from 1 to 3 years, depending on the specific product. In case of any defects or issues, SimpliSafe promptly provides replacements or repairs, ensuring customer satisfaction.
Promotions and Discounts
SimpliSafe occasionally offers promotional discounts and special offers on their website. These may include discounted equipment bundles, free shipping, or waived activation fees. Customers can stay updated on the latest promotions by visiting the website or subscribing to the SimpliSafe newsletter. These promotions enhance the value proposition and provide an opportunity to save on the initial investment for a comprehensive security system.
Reputation
SimpliSafe has established a solid reputation in the home security industry. With over millions of satisfied customers, the company has garnered positive reviews for its reliable products, exceptional customer service, and commitment to customer satisfaction. SimpliSafe's dedication to innovation and continuous improvement has won them accolades, including multiple industry awards and recognition.
Payment Options
SimpliSafe offers various convenient payment options to cater to different customer preferences. Customers can make purchases using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, SimpliSafe supports payment through the popular online payment platform, PayPal. The availability of multiple payment options ensures a seamless and secure checkout process for customers.
Loyalty Programs
SimpliSafe currently does not offer a dedicated loyalty program. However, the company values customer loyalty and frequently provides exclusive promotions and discounts to existing customers as a token of appreciation. Customers can also refer friends and family to earn referral credits, further enhancing the value for loyal customers.
Customer Reviews
Customer reviews serve as a testament to SimpliSafe's commitment to providing excellent security products and services. Positive reviews often highlight the ease of installation, reliable performance, and exceptional customer support. Customers appreciate SimpliSafe's affordability, customizable options, and absence of long-term commitments. While some negative reviews exist, they are generally outweighed by the overwhelmingly positive experiences shared by satisfied customers.
Community Involvement
SimpliSafe actively engages in community involvement initiatives such as supporting local charities, participating in community events, and promoting awareness about home security. The company values its role in making neighborhoods safer and seeks to create a positive impact beyond their products and services. Their active community involvement resonates well with customers who appreciate their commitment to social responsibility.
Shipping and Costs
SimpliSafe offers free shipping within the United States. Once an order is placed, the products are promptly shipped and typically delivered within a few business days. Expedited shipping options are also available for an additional fee. SimpliSafe ensures that their shipping process is smooth, reliable, and cost-effective, allowing customers to receive their security system without any hassle.
In summary, SimpliSafe is a reputable provider of DIY home security systems, offering reliable products, exceptional customer service, and competitive pricing. With a user-friendly interface, easy installation process, and customizable options, SimpliSafe ensures a seamless user experience. The company's commitment to quality, customer satisfaction, and community involvement further solidify their position as a trusted brand in the home security industry.