Simplyswim Reviews

Voted Good (5/5)

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20 Reviews

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A Customer Service Experience That Went Above and Beyond

When I visited simplyswim.com, I expected great products, but what truly stood out was the exceptional customer service I received. Richard, a Customer Service Adviser, went above and beyond to help me with a complicated issue. His dedication and patience in solving my problem truly impressed me. I am grateful for Richard's assistance and the time he took to ensure everything was sorted out. Thanks to him, I can confidently say that I will be a returning customer. In fact, I am already planning to purchase more items for my wife's birthday. Moreover, I will not hesitate to recommend simplyswim.com to all my friends, knowing that they will receive the same outstanding service that I did. Thank you, Richard and simplyswim.com, for making my shopping experience a memorable one. Your commitment to customer satisfaction has truly won my loyalty.

A Lifesaver for a Worried Parent

As a parent, sending your child off to university can be a nerve-wracking experience, especially when it involves ordering items online for delivery. When my daughter urgently needed a new swim bag for her move to university halls in Scotland, I turned to simplyswim.com in a pinch. The exceptional customer service I received truly exceeded all expectations. The swim bag was not only delivered promptly and on time, but the seamless process put my mind at ease. Worries about sending the package directly to university accommodation vanished thanks to the efficiency of simplyswim.com. What truly set this experience apart was the outstanding customer service. When I had a query, the team at simply swim promptly returned my call, showing genuine care and dedication to their customers. Their attention to detail and willingness to go the extra mile left a lasting impression on me. I cannot recommend simplyswim.com enough to other parents or anyone in need of swim gear. This outstanding service has certainly made me a loyal customer, and I will not hesitate to order from them again. Thank you, simplyswim.com, for being a true lifesaver in a moment of worry and for delivering exceptional service.

Aquatic Paradise Found: Simply Swim Delights Beyond Compare

Sharing my recent experience with simplyswim.com brings me immense joy. Let me express how deeply impressed I am with Simply Swim. From the moment I stepped into their store, the friendly and knowledgeable staff made me feel genuinely welcome and valued. As a parent of a budding competitive swimmer, the well-stocked shelves filled with a plethora of renowned brands like Speedo, Arena, Zoggs, and Funkita catered to all our swimming needs. The expansive collection of swimwear, goggles, and accessories made our daughter's transition into competitive swimming smoother and more exciting than we ever could have imagined. Living in Reading, having such a gem of a swimming shop right on our doorstep is a blessing we do not take for granted. Simply Swim is not just a store; it is an aquatic paradise that caters to the needs and dreams of every swimmer, novice or professional. Thank you, Simply Swim, for exceeding all our expectations and for being a beacon of excellence in the world of swimming. We cannot wait to continue our journey with you by our side.

I’d give it 0 stars if I may…

My evaluation for simplyswim.com I'd give it 0 stars if I may haven’t obtained my order one week later after paying for subsequent day have despatched x4 emails have known as endlessly. Hold getting by means of to the swim line and the store who declare to be a web-based retailer by no means choose up . I nonetheless don’t have my order or the right monitoring or an acknowledgment for my order it’s a fraud firm and

The Perfect Fit: A Customer’s Honest Experience with SimplySwim

Let me start by saying that I was really excited to order from simplyswim.com. I had my eye on a couple of swimming costumes, and I couldn't wait to try them on. When my order arrived, I eagerly tried everything on, only to find that one of the items was ridiculously sized. It was nowhere near the typical UK sizing, and I was pretty disappointed. I knew I had to return the item, but little did I know that it would cost me £3.95 just to send it back. As if that wasn't frustrating enough, because the return took me below the free delivery threshold, they deducted another £3.95 from my refund. I couldn't believe it. £8 just to return an item? It felt like I was being punished for simply wanting an item that fit me properly. This experience left a sour taste in my mouth. I couldn't help but compare it to the seamless returns process I've had with other retailers, like Amazon. It made me question whether it's worth supporting independent businesses like SimplySwim when the return process felt so costly and inconvenient. Despite this setback, I must say that the quality of the items I kept was fantastic. The designs and fabric were top-notch, and I truly appreciated that. However, the return experience overshadowed all of that. In the end, I hope that SimplySwim reconsiders their return policy. As a customer who values fair and reasonable return processes, I believe that this change would make a world of difference. I'm hopeful that my next experience with them will be as positive as the first, minus the hassle of returns.

Simply Swim’s Exceptional Customer Service Shines Bright

I can't help but express my gratitude and admiration for the outstanding customer service I received from Simply Swim. Despite encountering issues with Royal Mail's track and trace system causing delays and confusion with my order, the swift and proactive response from Richard at Simply Swim completely turned my experience around. Upon reaching out for assistance, Richard promptly addressed my concerns and went above and beyond to ensure my satisfaction. Not only did he dispatch a replacement order promptly, but I was pleasantly surprised to receive it the very next day. Such efficiency and dedication to customer care are truly commendable. In a world where exceptional service is sometimes hard to come by, Simply Swim has set a remarkable standard. Their willingness to go the extra mile and prioritize customer satisfaction shines through in every interaction. Thank you, Simply Swim, for your prompt resolution and unwavering commitment to customer delight.

Exceptional Service Beyond Expectations

Indulge me a moment to share my experience with Simply Swim that truly exceeded all expectations. Let me take you back to a purchase made in May 2019 on Amazon, where I acquired a Zone 3 wetsuit, only to encounter some unexpected issues in September. Witnessing holes and unraveling stitching on the arms, my heart sank. However, what followed was nothing short of remarkable. Upon contacting Simply Swim, Erin, a beacon of customer service excellence, promptly engaged with me. Through a seamless exchange of emails and photos, a solution was swiftly orchestrated. Simply Swim, in collaboration with Zone 3, graciously honored the warranty, offering a free return for the wetsuit. Erin's unwavering support and transparent communication throughout the process were beyond commendable. Today, as I eagerly await the arrival of my new wetsuit, I am filled with gratitude for the exceptional service rendered. This unparalleled commitment to customer satisfaction has not only impressed me but also earned my unwavering loyalty. I wholeheartedly recommend Simply Swim to all water aficionados seeking not just products but an unforgettable service experience. My heartfelt thanks to Erin and the entire team for showcasing what exemplary customer service truly means.

Exemplary Customer Care: An Unforgettable Experience

Recently, I had the pleasure of experiencing outstanding customer service from simplyswim.com that exceeded all expectations. While my past purchases with them have been impeccable, I encountered a rare issue where an item deteriorated quickly. Despite this setback, the way Simply Swim handled the situation was nothing short of exceptional. Upon reaching out to them with my concern, I was met with nothing but professionalism, courtesy, and efficiency. There was no back-and-forth, just a swift and understanding response. Within a mere 24 hours, they not only reimbursed me for the faulty item, which was already 4 months old, but also promptly took up the matter with the manufacturer on my behalf. This level of dedication to customer satisfaction left me in awe. The seamless resolution of the problem showcased their commitment to ensuring every customer walks away happy. Simply Swim's stellar service has not only restored my faith in their brand but has also solidified my loyalty as a customer. I am truly grateful for their prompt action and care, and I undoubtedly look forward to future transactions with them. To anyone seeking a company that values their customers and goes above and beyond to guarantee satisfaction, I wholeheartedly recommend Simply Swim. Thank you, Simply Swim, for setting a benchmark in problem handling and customer care that is second to none. Sincerely,David Harding

Exceptional Service and Support: A Customer’s Delight

As a devoted shopper of simplyswim.com, I have always experienced smooth transactions until a recent order went missing in transit. Frustrated by the non-delivery, I reached out to their customer service team, where I was met with nothing short of exceptional assistance. The advisor I spoke to was incredibly helpful, and without any hesitation, they initiated the process to send a replacement right away. What truly impressed me was their commitment to take up the matter with Royal Mail directly, sparing me from any additional inconvenience. This proactive approach to problem-solving and genuine care for customer satisfaction truly sets simplyswim.com apart. Their swift action and willingness to go above and beyond to rectify the situation not only resolved my issue promptly but also restored my faith in their brand. Such dedication and customer-centric values are a rarity in today's business landscape, making them a shining example to others, setting a standard that many larger companies could learn from. Without a doubt, I highly recommend simplyswim.com not only for their quality products but also for their outstanding service and unwavering commitment to customer happiness. Thank you for turning what could have been a frustrating experience into one that left me feeling valued and appreciated.

Simply Swim: Simply Unbeatable!

Diving into the world of swimming gear, I stumbled upon Simply Swim, and let me tell you, they are simply the best! From their fantastic customer service to their professional and accommodating team, my experience with them has been nothing short of amazing. Their willingness to go above and beyond for their customers truly sets them apart. Not only do they offer a first-class service, but their products are top-notch as well. Whether you're in need of swimwear, accessories, or equipment, Simply Swim has you covered with a wide range of high-quality products. And the best part? Their hassle-free returns policy shows just how much they value customer satisfaction. If you're a fellow swimmer looking for a reliable and trustworthy swim shop, look no further than Simply Swim. I wholeheartedly recommend them to anyone in need of swimming gear. Trust me, you won't be disappointed!

An Unexpected Silver Lining Amidst Chaos: Simply Swim Shines Bright

When I stumbled upon Simply Swim, I was drawn in by their wide range of products and enticing offers. However, my experience with their customer service left much to be desired. After paying out of pocket for a speedy return process, I found myself in a frustrating waiting game with no communication from the company. Despite my initial disappointment, what truly stood out was the unexpected glimmer of hope amidst the chaos. Following my email inquiry, Simply Swim swiftly responded, shedding light on their refund process timeline. Although the wait seemed extensive at first, with potential delays extending up to 3 weeks, I was pleasantly surprised by their efficiency in handling the situation. Moreover, their transparency in deducting a nominal fee from my refund due to my choice of delivery method showcased a level of integrity that is often scarce in the realm of online retail. This small gesture spoke volumes about their commitment to fairness and customer satisfaction, ultimately turning my initial skepticism into genuine appreciation. In conclusion, my journey with Simply Swim may have had its share of bumps along the way, but it was their dedication to resolving issues and going the extra mile that truly made the difference. Despite the initial setbacks, the team at Simply Swim managed to salvage the experience, leaving me with a newfound respect for their brand and a sense of gratitude for their efforts. Kudos to Simply Swim for turning what could have been a shambolic experience into a shining example of exceptional customer service.

Simply Swim Review: A Reliable Haven for Swimmers

Embarking on my journey back to swimming, I stumbled upon simplyswim.com, and I couldn't be more pleased with their service. The wide array of products they offer at competitive prices immediately caught my attention. What truly impressed me was the seamless payment process; I appreciated the option to use PayPal without the hassle of signing up. Within just three working days, my eagerly awaited gear arrived, meticulously packaged and in pristine condition. The efficiency of their delivery service further solidified my trust in simplyswim. I am delighted with the overall experience and will undoubtedly return for all my swimming needs in the future. Thank you, simplyswim, for providing a convenient and reliable platform for swimmers like me to find quality products effortlessly. Your exceptional service has won me over, and I eagerly anticipate future transactions with your esteemed company.

Transforming Family Swim Time with Aqua Sphere Goggles

As a parent of energetic 6-year-old triplets, ensuring their comfort and safety during swim lessons is my top priority. After facing issues with water leakage in their previous goggles, I turned to the Aqua Sphere swim goggles recommended by Simply Swim. And let me tell you, they have been a game-changer! Not only are these goggles soft and comfortable for my little ones, but they also fit securely, preventing any water from seeping in and causing distractions during their lessons. My triplets can now focus on improving their swimming skills without any discomfort, thanks to the reliable design of these goggles. Moreover, I was thoroughly impressed by the exceptional service provided by Simply Swim. From the user-friendly online ordering process to the prompt delivery of my order, every aspect exceeded my expectations. I no longer have to worry about last-minute rushes or delays when it comes to purchasing swim gear for my kids. Overall, Aqua Sphere goggles from Simply Swim have truly transformed our family swim time experience. With enhanced comfort, secure fit, and reliable service, I can wholeheartedly recommend these goggles to any parent looking to provide their children with a hassle-free and enjoyable swimming experience.

Unwavering Comfort and Quality at Simply Swim

Diving into the world of swimming gear, I found my hidden gem with Simply Swim. After futile searches at my local health club, this online haven proved to be a lifeline as I sought a new swimming costume. Opting for the navy Speedo endurance racer back with lime green accents, and pairing it with a navy Velcro fastener swim cap, I was immediately impressed by the impeccable fit and vibrant colors. Satisfied beyond measure, I couldn't resist placing a second order for the pink version, complete with a flashy pink turban swim cap. The quality of the products surpassed my expectations, with every detail carefully crafted, right down to the colored lining that added a touch of luxury to my swimming routine. Being an avid swimmer hitting the pool twice a week, durability was a top priority for me. Simply Swim delivered on this front, providing me with products that not only fit like a dream but also promised to withstand the test of time. As I continue to enjoy my swimming sessions, I am delighted to report that my purchases have proven to be more than satisfactory, leaving me with a sense of contentment and the assurance of long-lasting wear. Thank you, Simply Swim, for your unwavering commitment to comfort, quality, and style. Your products have truly enhanced my swimming experience, and I look forward to many more laps of satisfaction ahead.

Simply Swim: Making Waves with Quality Gear and Happy Kids!

Diving into the world of online shopping for kids' swim gear can be a daunting task, but Simply Swim made it a breeze for me. From browsing their wide range of products to making a purchase, the process was smooth sailing all the way. I recently ordered two sets of goggles for my children, and I couldn't be happier with my decision. Not only were the prices reasonable, but the quality of the items exceeded my expectations. My kids were over the moon with their new gear, and seeing the goggles fit them perfectly was the cherry on top. With daily swimming lessons looming, durability was a top concern for me. I am delighted to report that the goggles have stood the test of time so far, proving to be reliable companions for my little swimmers. Thank you, Simply Swim, for providing top-notch products that keep both kids and parents happy. Here's to many more years of hassle-free swimming adventures with your fantastic gear!