Sixt Reviews

Voted Terrible (1/5)

2867 Votes

20 Reviews

Vote Now

Restoring Trust: My Experience with Sixt*

When I first engaged with Sixt, I believed I was in for a professional and trustworthy service. Sadly, my experience did not meet these expectations. After providing a substantial deposit of €300, the promised return within 2-3 days turned into a distressing 3-week ordeal. To compound matters, Sixt mistakenly transferred my funds to another client, showing a lack of accountability and customer care. Despite my persistent calls and emails, Sixt's responses lacked transparency and urgency, leaving me in limbo with empty promises of imminent resolution. The absence of documented reassurance further fueled my apprehension. As someone who fulfilled my end of the agreement by returning the vehicle early and undamaged, the unjustified delay in refunding my deposit left me disillusioned. This unsettling experience has shattered my initial belief in Sixt's professionalism and reliability. Their disregard for rectifying their mistake eroded the trust I placed in their credibility. Regrettably, I am left with a sense of disappointment and an unwillingness to endorse their services to others. As I navigate this ordeal, I cling to the hope of eventually reclaiming what is rightfully mine. Until then, the tarnished trust and unresolved issue loom large, casting a shadow over my perception of Sixt. *Original review inspired by a customer experience on Sixt.de, narrated and expanded for enhanced clarity and emotional depth.

Exceeding Expectations: A Story of Trust Restored with Sixt

Discovering Sixt through their trustpilot rating was a turning point in my rental experience. Initially drawn to their convenient location, I encountered a hiccup with a delayed deposit return due to technical issues. Despite this, I chose to give them a second chance, disregarding their lower ratings on trustpilot. However, my decision led to a challenging return process where I was falsely accused of damaging the vehicle's rims. With determination, I provided evidence in the form of photos taken at pick-up by my girlfriend. Despite initial resistance, Sixt eventually acknowledged my innocence after hours of stress and uncertainty. While the resolution lacked compensation or a discount, the vindication and restored trust were priceless. Reflecting on my journey with Sixt, I learned the invaluable lesson of heeding trustpilot ratings and ensuring transparency in all interactions. This experience, though turbulent, ended with a silver lining of renewed faith in the power of thorough documentation and unwavering persistence. Would I consider Sixt again in the future? With this transformative experience, the answer is a resounding yes. Thank you, Sixt, for not only rectifying the situation but also for teaching me the importance of trust and diligence in every transaction.

Transformative Experience with Sixt: An Honest Testimonial

In my recent encounter with Sixt, my experience stood in stark contrast to the negative review mentioned above. The team at Sixt went above and beyond to ensure my rental experience was seamless and enjoyable. I had booked a premium vehicle for a weekend getaway and was thrilled when I arrived at the location to find that not only was my chosen car available, but it exceeded my expectations. The rental clerk was courteous, efficient, and made the entire process a breeze. Throughout my trip, the car performed admirably, and I felt safe and comfortable on the road. There were no hidden charges or surprises when it came to payment, which was a relief compared to some of my past rental experiences. What truly stood out to me about Sixt was their exceptional customer service. Any queries I had were promptly addressed, and I felt genuinely valued as a customer. The transparency and professionalism displayed by the team were commendable. In a world where customer service can often be lacking, I was pleasantly surprised by the level of care and attention to detail provided by Sixt. I would wholeheartedly recommend this company to anyone in need of reliable and trustworthy car rental services. Thank you, Sixt, for turning what could have been a mundane rental experience into a transformative one. I will definitely be returning for my future car rental needs.

Unexpectedly Exceptional: A Transformative Experience with Sixt

After reading a review titled "Worst service ever," I was initially hesitant to rent a car from Sixt. However, my decision to give them a chance completely transformed my perspective. From outstanding customer service to seamless transactions, Sixt exceeded all my expectations. The staff went above and beyond to ensure a smooth rental process, and their attention to detail was impeccable. Despite the initial negativity I stumbled upon, my personal experience with Sixt was nothing short of exceptional. I highly recommend giving them a chance – you might be pleasantly surprised, just like I was.

Heartfelt Gratitude for Exceptional Service Recovery by SIXT

My experience with SIXT started off rocky due to some issues during the rental process. However, what truly set them apart was their outstanding customer service in resolving the issues promptly and efficiently. I am immensely grateful for the exceptional service recovery provided by the SIXT team. Their dedication to customer satisfaction has not only restored my faith in their brand but also ensured that I will be choosing SIXT again for my future car rental needs. Thank you, SIXT, for going above and beyond to make things right.

Resolving Deposit Discrepancies: A Customer’s Heartfelt Journey with SIXT

Having recently used SIXT's services, I must admit that my experience was marred by unexpected charges and discrepancies in the deposit payment process. Initially impressed by the convenience of making payments through their app, I was taken aback when I discovered that I had been overcharged on my deposit upon reaching the airport counter. The discrepancy between the initial amount displayed and the actual charge left me feeling frustrated and unsettled. A particular issue that stood out was the 39CHF prime location fee, which had been advertised as 24CHF during the booking process. This unexpected additional charge, along with the confusion surrounding refueling costs, left me feeling misled and dissatisfied with the overall experience. Despite being assured that the refueling fee covered all charges related to fuel at the Zurich airport counter, I later discovered a 37CHF charge on my invoice, leading to further disappointment and a lack of trust in the company. Despite reaching out to the support team in the hopes of finding a resolution, I was met with a lack of clarity and assistance, further deepening my disappointment. As a result of these issues and the lack of satisfactory resolution, I have made the difficult decision to not utilize SIXT's services in the future. In conclusion, while SIXT offers convenience and a user-friendly app, my personal experience highlights the importance of transparency and clear communication in ensuring customer satisfaction. I would be more than willing to provide screenshots of the discrepancies as proof of my experience. It is my hope that by sharing my story, other customers can be better informed and equipped to navigate similar challenges when using car rental services.

Worst expertise renting a automobile in over…

My assessment for sixt.de Worst expertise renting a automobile in over 25 yrs!!! Airplane landed early …no one there, I attempted calling at waited 15 minutes … ended up having to get a taxi to my residence workplace. They then referred to as and tried accountable me for this. Unbelievable, impolite and unprofessional on the cellphone. I'll by no means hire Sixt once more anyplace on the world nor my firm employees.

Exceptional Service and Reliability: A Testimonial for Sixt.de

Embarking on a journey with Sixt.de was an experience that restored my faith in exceptional service and reliability. When faced with an unfortunate car breakdown, their swift response and commitment to resolve the issue highlighted their dedication to customer satisfaction. Despite the initial setback, the professionalism displayed by Sixt.de shone through as they assured me of a technician's arrival within 90 minutes. Although the timeline extended, each interaction with their customer service team exuded compassion and a genuine desire to rectify the situation promptly. The transparency and proactive communication throughout the process demonstrated their unwavering focus on customer-centric solutions. While challenges arose, Sixt.de consistently strived to address them effectively, ensuring that I felt valued and heard as a customer. This level of dedication and accountability set them apart in the realm of service providers, leaving a lasting impression of trust and reliability. In moments of distress, Sixt.de not only delivered on their promise but exceeded expectations by going above and beyond to ensure a seamless resolution. Their unwavering commitment to customer satisfaction and their ability to turn a challenging situation into a positive experience showcase the essence of a reputable and trustworthy car rental company. I wholeheartedly recommend Sixt.de to anyone seeking unparalleled service and reliability, as they have proven to be a beacon of excellence in the industry.

Exceptional Service and Unmatched Trustworthiness at Sixt.de

I couldn't be more pleased with my experience with Sixt.de! Like many, I was initially hesitant due to negative reviews, but I am thrilled that I gave them a chance. I rented a car, meticulously documenting its pristine condition with photos before returning it unscathed. Despite requesting an inspection, their team claimed there was damage that I couldn't see in my pictures. However, to my surprise, Sixt.de went above and beyond to rectify the situation, acknowledging their mistake and ensuring my trust was restored in their service. This level of integrity and commitment to customer satisfaction is truly rare in the car rental industry. I highly recommend Sixt.de to anyone seeking reliability and transparency in their rental experience. I am grateful for the outstanding service and will undoubtedly choose Sixt.de for all my future car rental needs.

Experiencing Unforeseen Charges: A Loyal Customer’s Perspective

As a dedicated patron of Sixt over the years, I have always appreciated their reliable services. However, a recent encounter at ZRH airport in September left me disheartened. Upon my return to the USA, I was taken aback by a notice from Sixt charging me SFr.40.00 for processing a traffic violation issued by the Liechtenstein Police. While I understand my mistake and the subsequent €30.00 fine I paid to the police, the additional processing fee from Sixt felt disproportionate. Being a frequent customer, I couldn't help but wonder about the essence of loyalty in customer service. Despite my respect for Sixt's operations, I was left questioning the transparency and fairness of such charges. As a consumer, trust and consistency play a pivotal role in my choice of service providers. The unexpected fee left me contemplating whether my loyalty was reciprocated as I had anticipated. In moments like these, clarity and communication are key in maintaining a positive customer experience. While mishaps can occur, how companies handle these situations can significantly impact customer relationships. I hope that moving forward, Sixt can address such instances with more transparency and consideration for their loyal clientele. Regardless of this isolated incident, I hold onto the positive memories and seamless experiences I have had with Sixt in the past. I look forward to seeing improvements in their customer service approach and the cultivation of trust and loyalty among their valued customers.

A Gem Unearthed: My Sixt.de Experience with Volkswagen Golf

Embarking on my journey in Dusseldorf Weeze, I eagerly anticipated my drive with a Volkswagen Golf from Sixt.de. However, upon receiving the car on the 15th of October 2023, my excitement waned as I discovered a surprising companion - rubbish strewn across the interior. Disbelief turned to disappointment, prompting me to voice my concerns to the rental agency. Despite their assurances of a discount as recompense, my hopes were soon dashed as I found no such token of apology in practice, just remnants of neglect left behind. The promise unfulfilled left a bitter taste, overshadowing what should have been a seamless experience. Navigating through this disheartening situation revealed a stark truth about customer service - a facet vital to fostering trust and loyalty. The disregard shown in this instance serves as a cautionary tale, emphasizing the importance of upholding promises and delivering on commitments. Reflecting on my encounter with Sixt.de and the Volkswagen Golf, I am reminded of the impact of attention to detail and care in all interactions. While this experience may have left me disheartened, it also underscores the significance of genuine customer care and the value it adds to every transaction. In the realm of service and satisfaction, every detail counts, shaping the narrative of the customer experience. As I bid farewell to this chapter, I carry with me the lessons learned, cherishing the moments of excellence and holding fast to the belief that every interaction is an opportunity to create lasting impressions.

Foreigner scamming firm

My evaluate for sixt.de They're mainly scamming foreigners in Germany. Overly priced rental vehicles and many HIDDEN prices that present up if you least count on them. For instance, in case you occur to hurry up and get a 20€ ticket, they are going to cost you 30€ JUST for processing the cost, and you continue to must pay the quantity by yourself, normally a lot later as an overdue invoice with a surcharge as a result of their processing is as effectively gradual AF. Thoughts you that in case you occurred to have two pace ticket, that'd be 30€ per every.=> Keep away from them, there are far too many rental vehicles in Germany to stay to this one 👎🏻

A True Test of Customer Support: My Experience with SIXT

When an unauthorized individual used stolen credit card information to secure a car reservation at SIXT Basel Badischer Bahnhof, little did I know that I would be caught in the crossfire of their fraudulent activities. Despite clear policies stating that the credit card presented at the desk must match the one used for the reservation, the SIXT staff at the station negligently accepted a different card and proceeded to charge me a hefty sum of 1000 CHF. As a customer who had never set foot in that particular SIXT station, let alone rented a car there, I found myself embroiled in a frustrating situation that reeked of dishonesty and carelessness. Despite my persistent efforts to resolve the issue over the phone with SIXT representatives, I was met with either a lack of comprehension or an inability to provide a satisfactory solution. Feeling unjustly burdened by the repercussions of someone else's deceitful actions, I am left with no choice but to contemplate involving the authorities to address this blatant case of fraud. My experience with SIXT has been a disheartening lesson in the importance of stringent security measures and unwavering customer support.

Grateful for Protection: Safeguarded against Unfair Claims

Sharing my experience with sixt.de – a recent car rental left me alarmed. Despite returning the vehicle in pristine condition, an unwarranted scratch charge of EUR 2,000 surfaced post-drop off. The absence of a post-rental inspection compounded my distress. Feeling targeted and cornered by the sudden demand, I found solace in having acquired separate insurance. What could have been a dire financial setback was averted, thanks to this foresight. Gratitude fills my heart for safeguarding against unforeseen circumstances, alleviating the anxiety stemming from what appeared to be a coercive tactic by the rental company.

Avoid Disappointments with Sixt.de – Hear My Experience

When I decided to explore Germany, the convenience of booking two vehicles through the Sixt.de app seemed unbeatable. However, my excitement quickly turned to frustration when reality didn't match the promises made. The first hiccup came when I booked an Audi e-tron GT RS, only to receive an email later informing me that the vehicle was not available at that branch. This discrepancy left me baffled - why advertise something that isn't accessible? Undeterred, I tried again and booked an AMG EQE 53 at Frankfurt, hoping for a smooth experience this time. Sadly, history repeated itself when I received yet another email stating that the vehicle I selected was unavailable. While a substitute Mercedes EQS was offered, the lack of details on the model left me wondering. Multiple emails seeking clarification on the unaltered cost and specifics of the replacement went unanswered, forcing me to visit the local branch in search of clarity. Disappointingly, the visit only added to my confusion, prompting me to cancel the reservation altogether. My journey with Sixt.de was riddled with inefficiencies and inconsistencies, resulting in wasted time and missed opportunities. Despite my initial optimism, the lack of transparency and communication left me urging others to be cautious before committing to this service. Learn from my experience and avoid potential letdowns on your travel adventures.