Users Voice for Skates

21% users rated Terrible
0% users rated Poor
0% users rated Average
9% users rated Very Good
70% users rated Excellent
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Review article published on: 20 Jun 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4 4.4 4.1 4.5 2.2 2.4
Oct 2022 5 4.4 3.9 4 1.4 2.6
Mar 2023 4 2.7 4.1 4.2 1.1 4
Line Chart for Rating of peer stores

skates.guru

priceline.com

eneba.com

pureformulas.com

dhgate.com

pharmapacks.com

Detailed Skates Review by

Introduction:

Skates.guru is a company that provides a wide range of skates, from inline skates to ice skates, quad skates, skateboards and scooters. They offer a huge selection of skating products for all levels, from beginners to advanced skaters. Their website provides a user-friendly experience with an easy-to-use navigation menu and a search bar for quick and efficient browsing. The company claims to provide the highest quality products at affordable prices, exceptional customer service, and a hassle-free shopping experience.

Pros and Cons:

Pros:
  • Wide range of skating products
  • High-quality products at affordable prices
  • User-friendly website with easy navigation
  • Great customer service team
  • Regular promotions and discounts
Cons:
  • Limited international shipping options
  • No Loyalty Program

User Experience:

The Skates.guru website is easy to navigate and user-friendly, with an intuitive interface and quick loading speeds. The search bar available on the homepage allows users to find specific products quickly, while the menu navigation makes it easy to browse through the different categories. The website also has a 'Featured Products' section that displays popular products and recent arrivals, making it easy for customers to see what's new in the market.

Pricing and Value for Money:

Skates.guru provides products at competitive prices, offering value for customers' money. In comparison with other skating retailers, Skates.guru not only offers great prices but also high-quality products. Customers can also take advantage of regular promotions and discount codes offered by the company, providing an even better value for their money.

Alternatives:

Skates.guru has many competitors in the skating market, including the likes of Rollerblade, K2, and Powerslide. These competitors offer similar products at similar prices, however, Skates.guru has made a name for itself by providing unique products that cannot be found anywhere else. Their selection of quad skates, ice skates, skateboards, and scooters is impressive and what sets them apart from their competitors.

Customer Service:

Skates.guru takes pride in providing exceptional customer service. Their team is available to answer any questions via phone or email, and they are knowledgeable about their products. They also have a helpful FAQ section on their website that contains answers to common questions. The company aims to provide a hassle-free shopping experience for their customers and they have a strong reputation for their excellent customer service.

Product Quality and Selection:

Skates.guru provides a wide range of high-quality skating products that cater to beginners to advanced skaters, from junior to adult sizes. They offer a vast selection of skating products, including inline skates, ice skates, quad skates, skateboards, and scooters. Their products are sourced from reputable brands and they only sell products that meet their high-quality standards.

Website Usability:

The Skates.guru website is easy to use and highly responsive. It is designed to provide a smooth browsing experience for everyone, with intuitive navigation, easy-to-use search functions, and quick load times. The website is also mobile-responsive so that customers can shop on their phones, making the shopping experience even more convenient.

Returns and Exchanges:

Skates.guru is committed to customer satisfaction, and they offer a 30-day money-back guarantee on their products. If customers are not satisfied with their purchase, they can return it for a refund or exchange. The company offers free returns on most products; however, there are some exceptions, such as custom orders and clearance items. Customers are responsible for the return shipping costs.

Promotions and Discounts:

Skates.guru offers regular promotions and discount codes for their customers. These deals are regularly updated and include discounts on selected products, free shipping, and other incentives. Customers can subscribe to their newsletter to receive updates about exclusive promotions and new products.

Reputation:

Skates.guru has an excellent reputation within the skating community. They are known for providing high-quality products at competitive prices, exceptional customer service, and a hassle-free shopping experience. They have a high rating on various review sites and many satisfied customers attest to the quality of their products and services.

Payment Options:

Skates.guru offers various payment options, including credit card, PayPal, and Klarna pay later. These payment options provide customers with flexibility, and they can choose the most convenient method for them.

Loyalty Programs:

Skates.guru does not have a loyalty program at this time.

Customer Reviews:

The Skates.guru website displays customer reviews for products, providing customers with valuable insight into the quality and performance of products. Customers can review products from the company's website and other review platforms, helping other customers make informed decisions.

Community Involvement:

Skates.guru is active in the skating community, sponsoring skating events, and supporting skating clubs and organizations. They also support charities and social causes related to skating.

Shipping and Costs:

Skates.guru offers free shipping on orders over $99 within the continental United States. For orders less than $99, standard shipping rates apply. The company also offers international shipping to select countries, with shipping rates calculated at checkout. The estimated delivery time may vary based on the shipping destination. Customers can track their packages through the Skates.guru website.

Skates Recent User Reviews

User Rating

5 stars

12

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Reviewer Name: CD

Review Submission Date: 2022-03-05

Review Title: This vendor lacks integrity
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Review Description: I bought a set of skates In Nov. 2021 that did not quite fit. I returned them in perfect condition. I did not get the full return price. They deducted $30 for shipping. I was forced to file an A-Z claim with Amazon to get my $30 back. Amazon told me they should have refunded the whole amount including the shipping fee. I am concerned that most people are not aware of this policy so just forewarning you about this vendor.

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Reviewer Name: Jacqueline

Review Submission Date: 2021-05-20

Review Title: Terrible customer service
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Review Description: Terrible customer service. This is my third review after my experience trying to buy skates from skate.guru because they keep deleting my reviews. When trying to become a customer they denied me service and have been rude and unhelpful. I only wanted to find out about skate sizing. Are they racist? Sexist? What's the reason? I guess I'll never know and they'll probably work to get this deleted too.

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Reviewer Name: saran

Review Submission Date: 2020-08-03

Review Title: Yhis was really good shop to skates…
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Review Description: Yhis was really good shop to skates everywere like it

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Reviewer Name: Mary Hochkeppel

Review Submission Date: 2020-02-25

Review Title: Love my new Jackson ice skates!
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Review Description: Love my new Jackson ice skates! Love how this company gave clear informative communication on all facets of my purchase. Love the updates on tracking my package and the customer service is excellent. Keep up the great work!

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Reviewer Name: Idahogirl

Review Submission Date: 2020-02-11

Review Title: I would shop here again
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Review Description: I would shop here again. Customer service was helpful, and the skates arrived quickly.

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Reviewer Name: Chloe Hayes

Review Submission Date: 2020-01-24

Review Title: good
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Review Description: I've been advised with a proper ice skates size. Love my ice skates

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Reviewer Name: one happy customer

Review Submission Date: 2020-01-22

Review Title: Received as expected
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Review Description: Received as expected

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Reviewer Name: rimma orlova

Review Submission Date: 2020-01-22

Review Title: It was fast delivery Skates very…
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Review Description: It was fast delivery Skates very comfortable and I am very happy to skate and teach on it Professional figure. skating coach and judge Rimma Orlova

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Reviewer Name: Jerseyskate

Review Submission Date: 2020-01-22

Review Title: Great customer service
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Review Description: My skates arrived sharpened and oiled and good to go. Shipping could have been a wee bit faster. BUT since we are on opposite coasts, I was ok with it. They also forgot to add my free skate guards as part of their promo but they promptly shipped them out to me and I got those in like a day. Definitely recommend. I chose them over amazon because they are the skates guru after all.

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Reviewer Name: Joseph Taylor

Review Submission Date: 2020-01-17

Review Title: Excellent product
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Review Description: Excellent product. Item came as described. Quick transactions. Highly recommended.