Users Voice for Skinceuticals

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Skinceuticals
Skinceuticals Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 05 Oct 2019

Last updated by on 07 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 3.1 1.4 1.8 1.7
Feb 2023 5 5 5 1.3 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Skinceuticals Review by

Introduction

Skinceuticals.ru is an online store that specializes in high-quality skincare products. The brand is known for its innovative approach to skincare, offering products that are backed by science and formulated with pharmaceutical-grade ingredients. The website caters to a wide range of customers, from those with sensitive skin to those looking for anti-aging products.

Pros and Cons

Pros:
  • High-quality products backed by science
  • A wide selection of products that cater to different skin concerns
  • Competitive pricing
  • Responsive and helpful customer service
  • Free shipping for purchases over a certain amount
Cons:
  • Limited selection of products compared to other online skincare stores
  • The website can be difficult to navigate, with some pages loading slowly
  • Some products may be out of stock

User Experience

While skinceuticals.ru does have some usability issues, such as slow loading pages and a cluttered homepage, the overall user experience is relatively positive. The website is laid out logically, with products divided into categories based on skin concern, and customers can easily find information on each product.

Pricing and Value for Money

Skinceuticals.ru offers competitive pricing, with many products priced similarly to those found on other online skincare stores. While some products can be more expensive, the high-quality ingredients used in the formulations make them worth the price.

Alternatives

Some alternative online skincare stores to consider include Ulta, Sephora, and Dermstore. All of these stores offer a wider selection of products compared to skinceuticals.ru, although some may not specialize in pharmaceutical-grade ingredients.

Customer Service

Skinceuticals.ru offers responsive and helpful customer service, with a contact form available on the website for inquiries. Customers can also reach out to the brand on its social media channels. In addition, the website offers a frequently asked questions section that addresses common customer concerns.

Product Quality and Selection

The products offered on skinceuticals.ru are of high quality, with each product formulated with pharmaceutical-grade ingredients. The selection of products is somewhat limited compared to other online skincare stores, but customers can find products that address various skin concerns, including anti-aging, hyperpigmentation, and acne.

Website Usability

While the website can be difficult to navigate, with some pages loading slowly, the overall layout is logical and easy to follow. Products are divided into categories based on skin concern, and customers can easily find information on each product.

Returns and Exchanges

Skinceuticals.ru offers a 30-day return or exchange policy for all products. Customers must contact the brand before returning any items, and the products must be in their original packaging and unused.

Promotions and Discounts

The website occasionally offers promotional discounts, such as free shipping for purchases over a certain amount or discounts on specific products. Customers can also sign up for the brand's newsletter to receive updates on upcoming promotions and discounts.

Reputation

Skinceuticals.ru has a positive reputation, with many customers praising the brand's high-quality products and effective formulations. The brand is known for its innovative approach to skincare and the use of pharmaceutical-grade ingredients in its products.

Payment Options

Skinceuticals.ru accepts various payment methods, including credit cards and PayPal.

Loyalty Programs

Skinceuticals.ru does not currently offer a loyalty program.

Customer Reviews

The website features customer reviews for each product, allowing customers to see how effective the products are for others with similar skin concerns. The reviews are generally positive, with many customers praising the products' effectiveness and high-quality ingredients.

Community Involvement

Skinceuticals.ru does not appear to be involved in any community initiatives or charitable causes.

Shipping and Costs

Skinceuticals.ru offers free shipping for purchases over a certain amount. The brand ships to various countries around the world, and customers can choose from different shipping options depending on their location. Shipping costs vary based on the selected shipping method and location.