Users Voice for Skinnydiplondon

18% users rated Terrible
3% users rated Poor
1% users rated Average
2% users rated Very Good
76% users rated Excellent
Pie Chart Review Representation for Skinnydiplondon
Skinnydiplondon Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 08 Sep 2019

Last updated by on 07 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Oct 2022 4.4 4.7 1 4.2 1.9 3
Nov 2022 4.1 3.8 1 2.8 5 4
Dec 2022 5 5 5 5 1.2 5
Jan 2023 5 4.2 1 3.4 5 2.2
Mar 2023 4 5 5 5 1.7 5
Line Chart for Rating of peer stores

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Detailed Skinnydiplondon Review by

Introduction

Skinnydiplondon.com is an online fashion retailer based in London, UK. The e-commerce platform was founded in 2011, offering an array of affordable and trendy products. The company's target demographic consists of young and adventurous women who are looking for unique and bold clothing and accessories.

Pros and Cons

Pros:
  • A wide selection of trendy and unique products at affordable prices.
  • Free shipping on orders above £20 for the UK and £30 for the US and Europe.
  • A user-friendly website with quick navigation and search functions.
  • Excellent customer service with quick response times and easy returns.
  • Regular promotions and flash sales.
Cons:
  • The quality of some products could be improved.
  • Limited options for larger sizes.

User Experience

Skinnydiplondon.com provides an excellent user experience, with a quick and simple website layout that is easy to navigate. Users can browse by categories such as clothing, bags, accessories, homeware, and gifts. The platform also offers a search function that enables users to find specific items quickly.

Pricing and Value for Money

Skinnydiplondon.com offers affordable prices, with most products ranging between £5 and £100. The company also has regular promotions and sales, making its products more accessible to customers. The platform's products are worth the price, with unique designs and good quality materials.

Alternatives

Skinnydiplondon.com's main competitors are online fashion retailers that offer trendy and affordable options such as ASOS, Boohoo, and Missguided.

Customer Service

Skinnydiplondon.com provides excellent customer service, with quick response times and friendly support staff. The platform offers a 28-day returns policy, and returns are simple and easy to process.

Product Quality and Selection

Skinnydiplondon.com offers a wide selection of trendy and unique products, but some products' quality could be improved. The company's products are mostly aimed towards younger women, with bold and unconventional designs.

Website Usability

Skinnydiplondon.com provides a user-friendly and visually appealing website, with quick navigation and search functions. The platform's layout is easy to understand and is accessible across different devices.

Returns and Exchanges

Skinnydiplondon.com offers a 28-day return policy, and returns are straightforward and easy to process. The platform also offers free returns for UK customers.

Promotions and Discounts

Skinnydiplondon.com regularly offers promotions and flash sales, making its products more accessible to customers. The platform's products are reasonably priced, and with regular promotions, customers can save even more.

Reputation

Skinnydiplondon.com has a good reputation, with positive customer reviews and a strong social media presence. The platform has appeared in several media outlets, including Cosmopolitan, Vogue, and Glamour.

Payment Options

Skinnydiplondon.com accepts several payment options, including Visa, MasterCard, PayPal, and Klarna. The platform's payment system is secure and reliable, with fast processing times.

Loyalty Programs

Skinnydiplondon.com does not offer a loyalty program, but regular customers can benefit from regular promotions and a sterling reputation.

Customer Reviews

Customers have given positive feedback on Skinnydiplondon.com, praising the website for its quick delivery, excellent customer service, and unique products. Some customers have noted that the quality of some products could be improved.

Community Involvement

Skinnydiplondon.com supports several charities and organizations, including the Mental Health Foundation and Get-a-Head Charity. The platform's website provides information on the company's charitable involvements.

Shipping and Costs

Skinnydiplondon.com offers free shipping above £20 for the UK and £30 for the US and Europe. The platform's shipping times are adequate, with most deliveries arriving within a week of placing an order. Expedited shipping options are also available for an additional cost.

Skinnydiplondon Recent User Reviews

User Rating

5 stars

176

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Reviewer Name: Sophie

Review Submission Date: 2023-01-28

Review Title: Delivery waits
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Review Description: Ordered 24/01 still not even been dispatched

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Reviewer Name: Tamas Toth

Review Submission Date: 2023-01-26

Review Title: A good example how to run your business!
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Review Description: It is just an overall brilliant company. My partner loves their products and the way how they handle the customers if there is any problem with your product/delivery is just lovely.Unfortunately, we had some problems with the delivery last time, but it was entirely the delivery company's fault and was all sorted on a highly professional level what I have never seen from any other companies before. Well done!

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Reviewer Name: Disappointed customer

Review Submission Date: 2023-01-26

Review Title: What a farce
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Review Description: Ordered a phone case, have been waiting for it to turn up for weeks, emailed EVRI and skinnydip to now find out it apparently got ‘lost in transit’. Clearly should’ve read the reviews below to see that this is happening frequently and it’s only after chasing for days and days that I get an answer and a meek 20% off my next purchase. Do not order from here.

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Reviewer Name: Sophie

Review Submission Date: 2023-01-26

Review Title: Brilliant customer service
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Review Description: Brilliant customer service! I ordered a phone case but unfortunately it started peeling after a few weeks however Georgie came back to me within about 20 minutes letting me know a replacement is on its way! I have had many skinny dip cases and always loved them!

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Reviewer Name: Eva

Review Submission Date: 2023-01-26

Review Title: Shipping country issue
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Review Description: I had an item in my basket but at checkout I can't find France (or any other EU countries) listed in the delivery options. My address is up to date in my account, and I was pretty sure Skinnydip ships to EU.I couldn't find any information saying otherwise in the Help section. Tried various browsers, ordering from phone and app, logging in and out. Hoping to hear back from CS soon so I can complete my order.Update: received a swift response from Cora, managed to complete my order, great team!

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Reviewer Name: Macauley

Review Submission Date: 2023-01-25

Review Title: Brilliant Service!
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Review Description: Ordered something for my partner and unfortunately package was delayed by Evri and was lost in transit, after a few quick emails with Cora a replacement was organized and shipped out and arrived within a few days thanks to the help of Georgie! Amazing service even given the delays. Handled professionally and brilliantly!

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Reviewer Name: Emma

Review Submission Date: 2023-01-20

Review Title: amazing customer service
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Review Description: had an error with printing on a create your own case and Georgie was so helpful with correcting this error and offered lots of resolutions. so grateful for the service I received, best customer service ever

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Reviewer Name: Izzy

Review Submission Date: 2023-01-17

Review Title: Poor customer service
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Review Description: Poor customer service. I tried to reach out regarding problems on my account via email, Instagram, Facebook and online chat and had no response on any of these channels. It is clear this department is lacking and needs some attention, I had thought a company with such an active social media presence might be more responsive via online communication.

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Reviewer Name: Kelly

Review Submission Date: 2023-01-05

Review Title: Awful
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Review Description: I would give zero stars if possible.Placed an order online on the 20th/12/22As of today it has even been dispatched. Have contacted the company and no response!I’ve ordered from other companies and received orders well after this.Avoid

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Reviewer Name: jo smith

Review Submission Date: 2023-01-04

Review Title: amazing customer support
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Review Description: quick replies and amazing support !!!