Skinnydiplondon Reviews

Voted Average (3/5)

1346 Votes

110 Reviews

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In the Shopping & Fashion category

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55% users rated Terrible
7% users rated Poor
4% users rated Average
6% users rated Very Good
27% users rated Excellent
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I Isabelle
5 days ago

I’ve spoken to a worker here now and at…

My review for skinnydiplondon.com I’ve spoken to a worker here now and at first it took over a week for a response but finally I got a reply originally got a refund for delivery, then when the case got here it was the wrong case after waiting 1+ week for it, then it was a awful case and got scratched without dropping it so I got a full refund I like how much they do care about customers but after this I just can’t order from them again and that’s sad because I used to love this company used to be so good have such cute phone cases but I don’t know what’s happened to this company recently but it’s not what it used to be
P Pauline Jørgensen
6 days ago

Love them!

My review for skinnydiplondon.com I ordered the mystery bundle with Disney covers for my iPhone, and 6 days after my order, they were ready for pickup! I love the covers, nice quality and absolutely adorable prints! Thank you!✨❤️
N NA
7 days ago

Avoid

My review for skinnydiplondon.com This is probably the third bad experience I have had with this company. I had an email stating my parcel had been dispatched on Monday, it hasn’t moved since. This is their fault opposed to the courier as they haven’t even received it yet. When I contacted customer service, someone used the same copy and paste reply they would usually use to fob people off. I will be reporting them to trading standards because they have become unacceptable. Scamming people out of money and not fulfilling orders and it’s disgusting.
K Karie
9 days ago

My parcel got lost with the sender so I…

My review for skinnydiplondon.com My parcel got lost with the sender so I contacted skint dip to see if they can help and I had a lovely lady called Morgan who helped me with my recent order and told me what had happened and how to move forward !
N Nicola Yandell
10 days ago

Broken phone case

My review for skinnydiplondon.com Received my phone case but it was broken, I contacted Skinnydip and received a reply straight away. They were unable to send me a replacement as it was out of stock so they refunded my money and was back in my bank account the next day along with a discount off my next purchase. I have ordered a few phone cases over the last 3 years and have always found them good quality and pretty indestructible. In the rare occasions I have a had to contact their customer service they have always been helpful and speedy with their response and the issue has been sorted straight away. I will definitely be ordering from them again in the future.
Z Zoe Devonport
11 days ago

Missing Order

My review for skinnydiplondon.com My order didn’t turn up,I spoke to Morgan and they replied very quickly and sorted this for me Great customer service!
S Sabrina
11 days ago

Misleading and ugly

My review for skinnydiplondon.com I ordered a case advertised as inflated. So I was expecting… it arrived today, it’s just a print, not inflated, and a very cheap looking print. Rip off
D Deborah Mayer
11 days ago

Wrong phone case sent by Skinny Dip

My review for skinnydiplondon.com Wrong phone case sent by Skinny Dip, no response no pick up from Royal Mail either after arranging twice. Feel like I’ve been scammed £30 lighter. Awful customer service do not use.
T Techno Geek
11 days ago

this company is a scam, AVOID AVOID AVOID

My review for skinnydiplondon.com I am extremly disappointed and £122 down!! I placed as a gift for the twins, the prices were pretty reasonable. The order was delivered to someone else, not to my address!!! I have contact customer service 4 times and no response regarding my missing parcel, no explanation to why it wasn't delivered to me and customer service is terrible. No reply or acknowledgment. I have contacted citizen advice and they have given me a case reference, if i do not hear back from skinnydip I will have to reach out to citizen advice, so it can be reported to trading standards. If anyone else has also missing parcel, suggest you do the same. This is extremly time consuming, seems like this company is a scam.
M Maureen
12 days ago

Excellent customer service.

My review for skinnydiplondon.com The 5 star review is purely for the customer service I received. Several of my cases I have received recently have been faulty however, customer service have been really quick to respond to me and efficient with dealing with my issues. My most recent interaction was with Cora and she was brilliant.
L Laura Pedraza Requena
13 days ago

Awesome customer experience

My review for skinnydiplondon.com Besides being the cutest shop, they have Excellent customer support! I needed to cancel an order I had just made and they were super helpful in solving it quickly, and they even offered a discount for the next order. I’ll definitely come back on payday 🥰
S Sienna Hall
15 days ago

Really disappointed, no response

My review for skinnydiplondon.com Really disappointed. Contacted this company on Wednesday by filling out their contact us form and still have no response? It's about my order and this is really unimpressive customer care follow up.
C Claudia
18 days ago

Great Customer Service!

My review for skinnydiplondon.com Had to arrange an exchange of products since I got sent the same Mystery Bundle twice but within two days it has been sorted and the new cases are on the way 😁 Very pleased with the quick response from Customer Service! Would definitely recommend and buy again!
S sylvie
19 days ago

Really nice customer service

My review for skinnydiplondon.com Really nice customer service! Beth helped me and sent me a replacement after seeing Evri didn’t deliver my package correctly. Excited to get my items :)
A Antonia Jane Whillans
19 days ago

Great customer service

My review for skinnydiplondon.com I had a really amazing experience online shopping with Skinnydip! There was a problem with my order on arrival, and the customer service team were so courteous and helpful. Special thanks to Alessia. I will definitely be shopping with them again!

Introduction

Skinnydiplondon.com is an online fashion retailer based in London, UK. The e-commerce platform was founded in 2011, offering an array of affordable and trendy products. The company's target demographic consists of young and adventurous women who are looking for unique and bold clothing and accessories.

Pros and Cons

Pros:
  • A wide selection of trendy and unique products at affordable prices.
  • Free shipping on orders above ?20 for the UK and ?30 for the US and Europe.
  • A user-friendly website with quick navigation and search functions.
  • Excellent customer service with quick response times and easy returns.
  • Regular promotions and flash sales.
Cons:
  • The quality of some products could be improved.
  • Limited options for larger sizes.

User Experience

Skinnydiplondon.com provides an excellent user experience, with a quick and simple website layout that is easy to navigate. Users can browse by categories such as clothing, bags, accessories, homeware, and gifts. The platform also offers a search function that enables users to find specific items quickly.

Pricing and Value for Money

Skinnydiplondon.com offers affordable prices, with most products ranging between ?5 and ?100. The company also has regular promotions and sales, making its products more accessible to customers. The platform's products are worth the price, with unique designs and good quality materials.

Alternatives

Skinnydiplondon.com's main competitors are online fashion retailers that offer trendy and affordable options such as ASOS, Boohoo, and Missguided.

Customer Service

Skinnydiplondon.com provides excellent customer service, with quick response times and friendly support staff. The platform offers a 28-day returns policy, and returns are simple and easy to process.

Product Quality and Selection

Skinnydiplondon.com offers a wide selection of trendy and unique products, but some products' quality could be improved. The company's products are mostly aimed towards younger women, with bold and unconventional designs.

Website Usability

Skinnydiplondon.com provides a user-friendly and visually appealing website, with quick navigation and search functions. The platform's layout is easy to understand and is accessible across different devices.

Returns and Exchanges

Skinnydiplondon.com offers a 28-day return policy, and returns are straightforward and easy to process. The platform also offers free returns for UK customers.

Promotions and Discounts

Skinnydiplondon.com regularly offers promotions and flash sales, making its products more accessible to customers. The platform's products are reasonably priced, and with regular promotions, customers can save even more.

Reputation

Skinnydiplondon.com has a good reputation, with positive customer reviews and a strong social media presence. The platform has appeared in several media outlets, including Cosmopolitan, Vogue, and Glamour.

Payment Options

Skinnydiplondon.com accepts several payment options, including Visa, MasterCard, PayPal, and Klarna. The platform's payment system is secure and reliable, with fast processing times.

Loyalty Programs

Skinnydiplondon.com does not offer a loyalty program, but regular customers can benefit from regular promotions and a sterling reputation.

Customer Reviews

Customers have given positive feedback on Skinnydiplondon.com, praising the website for its quick delivery, excellent customer service, and unique products. Some customers have noted that the quality of some products could be improved.

Community Involvement

Skinnydiplondon.com supports several charities and organizations, including the Mental Health Foundation and Get-a-Head Charity. The platform's website provides information on the company's charitable involvements.

Shipping and Costs

Skinnydiplondon.com offers free shipping above ?20 for the UK and ?30 for the US and Europe. The platform's shipping times are adequate, with most deliveries arriving within a week of placing an order. Expedited shipping options are also available for an additional cost.