Rate Skinnydiplondon
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Rate Skinnydiplondon
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7% users rated Poor
4% users rated Average
6% users rated Very Good
27% users rated Excellent
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Isabelle
I’ve spoken to a worker here now and at…
My review for skinnydiplondon.com I’ve spoken to a worker here now and at first it took over a week for a response but finally I got a reply originally got a refund for delivery, then when the case got here it was the wrong case after waiting 1+ week for it, then it was a awful case and got scratched without dropping it so I got a full refund I like how much they do care about customers but after this I just can’t order from them again and that’s sad because I used to love this company used to be so good have such cute phone cases but I don’t know what’s happened to this company recently but it’s not what it used to be P
Pauline Jørgensen
Love them!
My review for skinnydiplondon.com I ordered the mystery bundle with Disney covers for my iPhone, and 6 days after my order, they were ready for pickup! I love the covers, nice quality and absolutely adorable prints! Thank you!✨❤️ N
NA
Avoid
My review for skinnydiplondon.com This is probably the third bad experience I have had with this company. I had an email stating my parcel had been dispatched on Monday, it hasn’t moved since. This is their fault opposed to the courier as they haven’t even received it yet. When I contacted customer service, someone used the same copy and paste reply they would usually use to fob people off. I will be reporting them to trading standards because they have become unacceptable. Scamming people out of money and not fulfilling orders and it’s disgusting. K
Karie
My parcel got lost with the sender so I…
My review for skinnydiplondon.com My parcel got lost with the sender so I contacted skint dip to see if they can help and I had a lovely lady called Morgan who helped me with my recent order and told me what had happened and how to move forward ! N
Nicola Yandell
Broken phone case
My review for skinnydiplondon.com Received my phone case but it was broken, I contacted Skinnydip and received a reply straight away. They were unable to send me a replacement as it was out of stock so they refunded my money and was back in my bank account the next day along with a discount off my next purchase. I have ordered a few phone cases over the last 3 years and have always found them good quality and pretty indestructible. In the rare occasions I have a had to contact their customer service they have always been helpful and speedy with their response and the issue has been sorted straight away. I will definitely be ordering from them again in the future. Z
Zoe Devonport
Missing Order
My review for skinnydiplondon.com My order didn’t turn up,I spoke to Morgan and they replied very quickly and sorted this for me Great customer service! S
Sabrina
Misleading and ugly
My review for skinnydiplondon.com I ordered a case advertised as inflated. So I was expecting… it arrived today, it’s just a print, not inflated, and a very cheap looking print. Rip off D
Deborah Mayer
Wrong phone case sent by Skinny Dip
My review for skinnydiplondon.com Wrong phone case sent by Skinny Dip, no response no pick up from Royal Mail either after arranging twice. Feel like I’ve been scammed £30 lighter. Awful customer service do not use. T
Techno Geek
this company is a scam, AVOID AVOID AVOID
My review for skinnydiplondon.com I am extremly disappointed and £122 down!! I placed as a gift for the twins, the prices were pretty reasonable. The order was delivered to someone else, not to my address!!! I have contact customer service 4 times and no response regarding my missing parcel, no explanation to why it wasn't delivered to me and customer service is terrible. No reply or acknowledgment. I have contacted citizen advice and they have given me a case reference, if i do not hear back from skinnydip I will have to reach out to citizen advice, so it can be reported to trading standards. If anyone else has also missing parcel, suggest you do the same. This is extremly time consuming, seems like this company is a scam. M
Maureen
Excellent customer service.
My review for skinnydiplondon.com The 5 star review is purely for the customer service I received. Several of my cases I have received recently have been faulty however, customer service have been really quick to respond to me and efficient with dealing with my issues. My most recent interaction was with Cora and she was brilliant. L
Laura Pedraza Requena
Awesome customer experience
My review for skinnydiplondon.com Besides being the cutest shop, they have Excellent customer support! I needed to cancel an order I had just made and they were super helpful in solving it quickly, and they even offered a discount for the next order. I’ll definitely come back on payday 🥰 S
Sienna Hall
Really disappointed, no response
My review for skinnydiplondon.com Really disappointed. Contacted this company on Wednesday by filling out their contact us form and still have no response? It's about my order and this is really unimpressive customer care follow up. C
Claudia
Great Customer Service!
My review for skinnydiplondon.com Had to arrange an exchange of products since I got sent the same Mystery Bundle twice but within two days it has been sorted and the new cases are on the way 😁 Very pleased with the quick response from Customer Service! Would definitely recommend and buy again! S
sylvie
Really nice customer service
My review for skinnydiplondon.com Really nice customer service! Beth helped me and sent me a replacement after seeing Evri didn’t deliver my package correctly. Excited to get my items :) A
Antonia Jane Whillans
Great customer service
My review for skinnydiplondon.com I had a really amazing experience online shopping with Skinnydip! There was a problem with my order on arrival, and the customer service team were so courteous and helpful. Special thanks to Alessia. I will definitely be shopping with them again!
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Introduction
Skinnydiplondon.com is an online fashion retailer based in London, UK. The e-commerce platform was founded in 2011, offering an array of affordable and trendy products. The company's target demographic consists of young and adventurous women who are looking for unique and bold clothing and accessories.Pros and Cons
Pros:- A wide selection of trendy and unique products at affordable prices.
- Free shipping on orders above ?20 for the UK and ?30 for the US and Europe.
- A user-friendly website with quick navigation and search functions.
- Excellent customer service with quick response times and easy returns.
- Regular promotions and flash sales.
- The quality of some products could be improved.
- Limited options for larger sizes.