Users Voice for Smallflower

18% users rated Terrible
0% users rated Poor
0% users rated Average
3% users rated Very Good
78% users rated Excellent
Pie Chart Review Representation for Smallflower
Smallflower Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 19 Mar 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.8 1 4.4 4.8 2.4 3.8
Oct 2022 5 1 4.4 4.8 2.6 4.2
Mar 2023 4.7 1 2.7 4.9 4 2.8
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Detailed Smallflower Review by

Introduction

Smallflower.com is an online retailer that specializes in offering natural and organic health and beauty products to its customers. The family-owned business was established in 1875 in Chicago and has since grown to become a popular online store with a wide range of products. Smallflower is committed to sourcing high-quality, ethically grown, and eco-friendly products.

Pros and Cons

Pros:
  • Extensive range of natural and organic health and beauty products
  • Affordable pricing
  • Free shipping on orders over $75
  • Easy-to-use website
  • Excellent customer service
Cons:
  • Limited range of brands
  • No loyalty programs available

User Experience

Smallflower's website is user-friendly and easy to navigate, with a simple layout that makes it easy to browse through products. The categories are well-organized, and the search feature is easy to use. The product descriptions are detailed, and the images are of high quality, making it easy for customers to make informed purchases.

Pricing and Value for Money

Smallflower offers competitive pricing on their products, which are generally more affordable than their competitors. Customers can find quality products at affordable prices, making Smallflower a great value for money option.

Alternatives

Alternative online retailers for natural and organic health and beauty products include Thrive Market and The Detox Market. However, Smallflower stands out for its extensive range of products and affordable pricing.

Customer Service

Smallflower offers excellent customer service, with a responsive team that is available via email or phone. Customers can expect prompt and courteous assistance whenever they need it.

Product Quality and Selection

Smallflower's products are of high quality, with a wide range of natural and organic health and beauty products available. Customers can find products for bath and body, hair care, skincare, aromatherapy, and more.

Website Usability

Smallflower's website is easy to use, with a simple interface that is easy to navigate. Customers can quickly find what they are looking for and browse through products with ease.

Returns and Exchanges

Smallflower offers hassle-free returns and exchanges within 30 days of purchase. Customers can return or exchange products with ease, and Smallflower's team is available to assist with any concerns.

Promotions and Discounts

Smallflower offers promotions and discounts throughout the year, including holiday sales and weekly specials. Customers can sign up for Smallflower's newsletter to receive updates on upcoming promotions and discounts.

Reputation

Smallflower is a reputable online retailer with a long-standing history of providing quality natural and organic health and beauty products. The company has received positive reviews from customers and ranks highly amongst competitors.

Payment Options

Smallflower accepts a wide variety of payment options, including credit cards and PayPal, making it easy for customers to make purchases.

Loyalty Programs

Smallflower does not currently offer any loyalty programs for customers.

Customer Reviews

Smallflower has received positive reviews from customers, with many praising the quality of their products and customer service.

Community Involvement

Smallflower is committed to supporting local communities and providing eco-friendly and sustainable products.

Shipping and Costs

Smallflower offers free shipping on orders over $75 within the continental United States. Shipping costs for orders under $75 vary, depending on the weight and destination of the order. Customers can expect their orders to arrive within 5-7 business days. International shipping is also available, with costs varying depending on the destination.

Smallflower Recent User Reviews

User Rating

5 stars

24

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Reviewer Name: Diane

Review Submission Date: 2022-06-21

Review Title: Fantastic!!!
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Review Description: Absolutely fantastic! Super fast shipping and great products, I'll be back!

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Reviewer Name: Deborah Alvarado

Review Submission Date: 2021-10-04

Review Title: I was very unhappy with there customer…
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Review Description: I was very unhappy with there customer service. Did not try to accommodate at all. I willNEVER BUY FROM THEM AGAIN!!!

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Reviewer Name: Monica Castro

Review Submission Date: 2021-02-20

Review Title: Take 2 day shipping off your website if…
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Review Description: Take 2 day shipping off your website if the product can’t be delivered within that time. Customer service is terrible.

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Reviewer Name: Tenstrong

Review Submission Date: 2020-04-08

Review Title: Great Products, Great Service
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Review Description: I'm a long time customer, purchasing a wide variety of products from these folks and have nothing but the highest praise for their merchandise, and their fast efficient shipping. We did have a minor problem caused by rough handling of a shipment and one call to customer service resolved the issue immediately. In these times of high stress on all mail order facilities its surprising and gratifying to find a merchant who still strives for perfection.

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Reviewer Name: DBSMITH

Review Submission Date: 2019-06-14

Review Title: truly awful customer service
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Review Description: It's unusual these days to get truly awful customer service. Smallflower is apparently just playing at online sales, they're not serious.I've written three times over several days: twice using their normal email address and once via the website form -- no reply or acknowledgement whatsoever.Tried to place an $80 order with "free" shipping (advertised) but the website was adding another $8+ for shipping.Apparently an $80 order from a repeat customer isn't worth Smallflower's attention.

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Reviewer Name: Edward Slade

Review Submission Date: 2018-06-23

Review Title: Received broken product
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Review Description: Received broken product. Requested replacement cap so product would stop leaking. Advised they can't if I want to return I could and REC new bottle. Condescending cust service and too much trouble with unpacked shipment. No Styrofoam or protective barrier for shipping.

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Reviewer Name: Elaine Thomas Weathers

Review Submission Date: 2018-03-24

Review Title: Placed an order Wednesday
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Review Description: Placed an order Wednesday, March 21, 2018 @ Noon. It is Saturday, March 24, 2018 & order still has not arrived. Called Customer Service @ Smallflower & they stated shipping had been delayed due to weather conditions. I told the CS rep that I paid extra to have this shipment delivered. Stated should receive by Wednesday, March 28th. A week later. The S&H certainly needs to be improved. I will not shop @ this place again. Extremely poor Turn Around Time. E.T. Weathers

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Reviewer Name: Martina

Review Submission Date: 2016-11-05

Review Title: Trusting and timely good products
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Review Description: I was happy to find the medipharma line of products on smallflower Its a great find

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Reviewer Name: Thomas

Review Submission Date: 2016-09-26

Review Title: Great selection of products.
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Review Description: If you are looking for various and unique products for your wellness, this website is great.

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Reviewer Name: Sylvana

Review Submission Date: 2016-09-13

Review Title: your items are great! your company is great!
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Review Description: when I opened the box with all my goodies I was so happy everything smelled wonderful, I have given some of the deodorants and the colognes to my sister and mother and they loved it! I would recommend this company to anyone who wants great service and great items.