Smartbuyglasses User Reviews

Introduction

SmartBuyGlasses is a Singapore-based e-commerce platform that offers designer eyewear and sunglasses at competitive prices. Established in 2006, SmartBuyGlasses has been providing premium eyewear to over 2.7 million customers worldwide.

Pros and Cons

The platform offers a wide range of designer eyewear and sunglasses, including brands like Ray-Ban, Oakley, Gucci, and Tom Ford. It also provides a Virtual Try-On feature that allows users to see how the frames look on their faces. However, some customers have reported issues with delivery times and customer support.

User Experience

The website has a user-friendly interface that makes browsing and shopping for eyewear easy. The Virtual Try-On feature is convenient, and the platform's customer support team is reachable via email, phone, and live chat.

Pricing and Value for Money

SmartBuyGlasses offers competitive pricing on designer eyewear and sunglasses, and the platform has a Best Price Guarantee policy. Additionally, the platform provides a 100-day return policy and a two-year warranty on eyewear purchases.

Alternatives

Some alternatives to SmartBuyGlasses include GlassesUSA, FramesDirect, and EyeBuyDirect.

Customer Service

SmartBuyGlasses' customer support team is available through email, phone, and live chat. The platform also provides an extensive FAQ section that covers topics such as shipping and returns.

Product Quality and Selection

SmartBuyGlasses offers high-quality designer eyewear and sunglasses. It has an extensive selection of frames, lenses, and accessories to choose from.

Website Usability

The website is easy to navigate, and the Virtual Try-On feature is a convenient addition that helps users make informed buying decisions. The platform's search function provides relevant results based on the user's query.

Returns and Exchanges

SmartBuyGlasses offers a 100-day return policy, and eyewear purchases come with a two-year warranty. The return process is straightforward, and the customer support team is available to assist with any issues.

Promotions and Discounts

SmartBuyGlasses provides regular promotions and discounts on designer eyewear and sunglasses. The platform also offers a referral program that rewards customers with credits for referring friends.

Reputation

SmartBuyGlasses has a positive reputation for providing high-quality eyewear at competitive prices, and the platform has received positive reviews from customers on various review sites.

Payment Options

SmartBuyGlasses accepts payment via major credit cards and PayPal.

Loyalty Programs

SmartBuyGlasses offers a Loyalty Program that rewards customers with points that can be redeemed for discounts on future purchases.

Customer Reviews

SmartBuyGlasses has received positive reviews from customers on review sites such as Trustpilot and Google Reviews.

Community Involvement

SmartBuyGlasses supports various charitable organizations such as OneSight and Orbis.

Shipping and Costs

SmartBuyGlasses provides free shipping on all orders, and delivery times vary based on the user's location. The platform also offers express shipping for an additional fee.