Users Voice for Smartfurniture

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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Smartfurniture Overall rating
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Review article published on: 13 Dec 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
May 2022 5 5 5 5 5 5
Jun 2022 5 5 5 5 4.2 3.9
Jul 2022 5 4.1 4.1 4.4 4.4 3.5
Aug 2022 5 4.4 3.7 2.8 4.2 3.3
Mar 2023 1 4.4 4.1 4.5 4.5 3.8
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Detailed Smartfurniture Review by

Introduction: is an online store that offers innovative and functional furniture for homes and offices. They aim to provide affordable, high-quality furniture that meets their customers' needs and is designed to improve their lifestyles. The website provides a wide range of categories to shop from, including office furniture, home decor, lighting, and more. In this review, we'll explore various aspects of this popular online store to help you determine whether it's the right choice for you.

Pros and Cons:

  • Wide range of furniture styles and designs
  • High-quality products with excellent craftsmanship
  • Furniture is made-to-order and customizable
  • Great customer service and support
  • Free shipping on select items
  • Higher price points than some competitors
  • Delayed shipping times due to made-to-order nature of products
  • Less selection of budget-friendly options

User Experience: has a user-friendly interface that makes it easy to shop for your desired furniture. The website has excellent filters to help you find exactly what you're looking for. Customers can track their orders and get updates through their account dashboard. You'll also receive email updates on your order's progress, including shipping estimates and notifications once your order has shipped.

Pricing and Value for Money:

The pricing of furniture on is competitive for the high-quality products they provide. The made-to-order nature of the furniture can drive up the price, but customers have the option to customize and modify their selection to meet their specific needs.


Some popular competitors to Smartfurniture include Wayfair, IKEA, Crate & Barrel, and West Elm. Each competitor offers a unique range of furniture styles, pricing, and quality.

Customer Service: prides itself on its outstanding customer service. They're available to answer any questions or concerns you may have about your order through email or phone. The website also provides an extensive FAQ section and buying guides to help customers make the right purchasing decisions.

Product Quality and Selection: offers high-quality products made from top-quality materials. Their furniture is craftily designed and built to last. The website has a wide range of product categories with customizable options to make your furniture personal and unique.

Website Usability: has a user-friendly website that is easy to navigate. The website has excellent filtering options to help you find specific furniture styles and designs. Customers can also view product photos and 360-degree rotations to get an accurate depiction of the furniture before purchasing.

Returns and Exchanges: has a clear return policy that allows customers to return or exchange their products within 30 days of receipt. The website provides a prepaid label, and the refund will be processed once the item has been returned and inspected.

Promotions and Discounts: often runs seasonal sales and promotions that offer customers discounts on select furniture items. They also offer a referral program that rewards customers with discounts for each referral they make.

Reputation: has a good reputation in the furniture industry for its quality products and exceptional customer service. They have a strong social media presence and high ratings on review websites like Trustpilot and Google reviews.

Payment Options: accepts various payment methods, including credit cards, PayPal, and Amazon Pay.

Loyalty Programs: does not currently offer a loyalty program for customers.

Customer Reviews:

Overall, customer reviews for are positive, with customers praising the quality of the furniture and customer service. Customers have noted delayed shipping times, but that's a result of the made-to-order nature of the furniture.

Community Involvement: does not mention any community involvement activities or partnerships on their website.

Shipping and Costs: offers free shipping on select items. Shipping costs for other items are calculated during checkout, and delivery times will vary depending on the selected product. As mentioned earlier, shipping times may be delayed due to the made-to-order nature of the furniture.

Smartfurniture Recent User Reviews


Reviewer Name: Gregory

Review Submission Date: 2019-12-28

Review Title: Every order I have received from them…
Customer Support   



User Interface          


Review Description: Every order I have received from them has been damaged in some way. They curate the reviews of their items and take down any negative ones.



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