Users Voice for Smiledirectclub

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Smiledirectclub
Smiledirectclub Overall rating
Customer Support
User Interface

Rate Smiledirectclub Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 05 Dec 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 1.4 4.8 3 2.7
Feb 2023 5 1.8 1.3 5 5 3
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Smiledirectclub Review by


SmileDirectClub is an online retailer that provides easy and convenient teeth alignment solutions. The company offers a range of clear aligners that are designed to straighten teeth without the need for traditional metal braces. The SmileDirectClub website in Australia is uniquely placed to provide customers looking for a fast, effective and accessible way to straighten their teeth with a cost-effective solution.

Pros and Cons

The main advantages of SmileDirectClub are affordability, convenience, and accessibility. The website offers clear aligners at a fraction of the cost of traditional braces. SmileDirectClub's aligners are also convenient, as customers do not need to visit a dentist or orthodontist office every few weeks. The downsides to SmileDirectClub are the risk of complications and a lack of personalized attention.

User Experience

SmileDirectClub's website in Australia offers a user-friendly experience. Customers can easily access information about the aligners and take the smile assessment quiz to determine if they are a good candidate. They are assigned a licensed dentist or orthodontist who will oversee their treatment.

Pricing and Value for Money

SmileDirectClub offers transparent pricing, with a one-time payment of $2,950 AUD for the entire treatment. This includes the initial evaluation, aligners, and remote monitoring by a licensed dentist or orthodontist. Customers can also choose to pay for their treatment in monthly instalments.


Traditional braces offered by dentists and orthodontists are the main alternative to SmileDirectClub. Other clear aligner providers include Invisalign and Candid.

Customer Service

SmileDirectClub's customer service team is available via phone, email, or chat. Customers can also access a knowledge base and frequently asked questions section on the website.

Product Quality and Selection

SmileDirectClub's aligners are made from BPA-free plastic and are FDA-approved. The company uses 3D imaging to create custom aligners tailored to customers' individual needs. SmileDirectClub offers clear aligners, nighttime aligners, and SmileShop™ treatment.

Website Usability

SmileDirectClub's website is easy to navigate, with clear and concise information on aligners, pricing, and treatment. Customers can easily schedule a scan appointment, access their account, and track their progress throughout the treatment process.

Returns and Exchanges

SmileDirectClub offers a 30-day return and refund policy for aligners that have not been worn or opened.

Promotions and Discounts

SmileDirectClub occasionally offers promotions and discounts on their products, which are advertised on the website.


SmileDirectClub has received mixed reviews. Some customers have reported successful outcomes, while others have experienced complications with their treatment. The company has responded to these issues by offering remote monitoring by licensed dentists and orthodontists during treatment.

Payment Options

SmileDirectClub accepts payments via credit card, debit card, PayPal, and HUMM.

Loyalty Programs

SmileDirectClub does not currently offer any loyalty programs.

Customer Reviews

Customer reviews are available on the SmileDirectClub website, with the majority of customers reporting positive experiences.

Community Involvement

SmileDirectClub supports various charitable organizations and initiatives through their Smile for a Cause program.


SmileDirectClub products are shipped to customers within Australia free of charge.


The cost of SmileDirectClub is $2,950 AUD for the entire treatment, which includes aligners, monitoring, and the initial evaluation. The company also offers monthly payment plans for customers' convenience. In conclusion, SmileDirectClub provides a convenient and cost-effective solution for those seeking to straighten their teeth. While there are some drawbacks to the service, such as a lack of personalized attention and risk of complications, many customers have reported positive experiences. With its easy-to-use website, flexible payment options, and accessible treatment plans, SmileDirectClub is a solid choice for those seeking a simple and convenient way to straighten their teeth.