Users Voice for Snapfish

21% users rated Terrible
10% users rated Poor
2% users rated Average
6% users rated Very Good
62% users rated Excellent
Pie Chart Review Representation for Snapfish
Snapfish Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 17 Aug 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 3.9 5 3.9 2.7 3.8 4.4
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2 3.1 4.6 4.2 4.1
Feb 2023 3.2 1 5 5 5 5
Mar 2023 2.4 5 5 5 5 5
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Detailed Snapfish Review by

Introduction

Snapfish.ie is a well-known online photo printing service that allows users to turn their digital photos into customized prints, photo books, gifts, and more. The platform offers a range of creative options, with a user-friendly interface that enables even novice users to create professional-looking products.

Pros and Cons

Pros:
  • A wide range of photo printing and customization options
  • Easy-to-use interface
  • Fast and reliable delivery times
  • Affordable pricing options
  • Good quality of prints and photo books
Cons:
  • The mobile app could be improved
  • No live chat support
  • Shipping costs can be high for bulk orders

User Experience

Snapfish.ie has a user-friendly interface that is easy to navigate, even for first-time users. The platform offers a vast range of templates and customization options, enabling users to create high-quality photo books, prints, and gifts quickly.

Pricing and Value for Money

Snapfish.ie offers competitive prices for its products, with options to accommodate different budget levels. However, shipping costs can be high, particularly for bulk orders.

Alternatives

Some alternatives to Snapfish.ie include Photobox, Vistaprint, and Shutterfly. These providers offer comparable photo printing functionality and customer support services.

Customer Service

Snapfish.ie offers customer support via email, with a response within 24 hours. However, the platform does not offer live chat support, which can be frustrating for users in need of immediate assistance.

Product Quality and Selection

Snapfish.ie offers high-quality prints and photo books, with an extensive range of customization options and templates. The platform also offers a range of personalized gifts, including phone cases, mugs, and blankets.

Website Usability

Snapfish.ie has a user-friendly, responsive website, that is easy to navigate. The platform offers a range of templates and customization options, with the ability to save projects and return to them later.

Returns and Exchanges

Snapfish.ie offers a 100% satisfaction guarantee, with the option to exchange or return products within 45 days of purchase.

Promotions and Discounts

Snapfish.ie offers regular promotions and discounts, including deals for new customers, seasonal discounts, and discounts for bulk orders.

Reputation

Snapfish.ie has a good reputation for quality service and products, with generally positive reviews from past customers.

Payment Options

Snapfish.ie accepts various payment options, including debit and credit cards, PayPal, and gift vouchers.

Loyalty Programs

Snapfish.ie offers a loyalty program, with points awarded for every purchase made on the platform. These points can be redeemed for discounts on future purchases.

Customer Reviews

Snapfish.ie has generally positive reviews, with users praising the platform for its ease of use, affordability, and quality of prints and products.

Community Involvement

Snapfish.ie does not have a significant community involvement program, but the platform does offer a range of personalized gifts that could make thoughtful presents for friends and family.

Shipping and Costs

Shipping costs and delivery times vary depending on the size and weight of the order, as well as the shipping address location. However, Snapfish.ie does offer a range of shipping options with affordable rates.

Snapfish Recent User Reviews

User Rating

5 stars

64

4 stars

12

👤

Reviewer Name: Karen

Review Submission Date: 2023-01-30

Review Title: Excellent quality calendars and books
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Review Description: I use Snapfish for calendars, photos, and books. Very happy with the quality. Good web interface, flexible design options.

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Reviewer Name: Carole Browne

Review Submission Date: 2023-01-30

Review Title: I'm new to this kind of thing..and…
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Review Description: I'm new to this kind of thing..and found this very easy to do..very happy with my kitchen calendar.. and the very fast delivery..will certainly be using again for presents at Christmas..

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Reviewer Name: Michelle Justice

Review Submission Date: 2023-01-27

Review Title: Very reliable
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Review Description: Very reliable. Never had an issue with Snapfish. Great deals, excellent quality photos and quick delivery.

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Reviewer Name: The L.U.

Review Submission Date: 2023-01-26

Review Title: The delivery date was too late…
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Review Description: The delivery date was 14-24 of December and didnt arrive until the 28. As this was a "specific" Christmas present, delivery delay ruined the surprise.

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Reviewer Name: Lisa McDonnell

Review Submission Date: 2023-01-26

Review Title: Regular users of snapfish
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Review Description: Mostly easy to navigate website. We order a ‘Grandkids’ calendar for my parents every year and always use Snapfish, they never let us down!Delivery times could improve.

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Reviewer Name: M.M.

Review Submission Date: 2023-01-26

Review Title: I ordered a calendar in December and…
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Review Description: I ordered a calendar in December Christmas morning opened presents to see that the calendar had the wrong year it was 2022 not 2023, after weeks of trying to get in contact to sort. I was informed the credit would automatically be on my account for a replacement calendar and delivery. So, I started the whole process again of uploading photos and designing my calendar… went to purchase and the credit was not on my account for calendar only for delivery of the calendar? After sales service is dire!!!

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Reviewer Name: Aoife Behan

Review Submission Date: 2023-01-25

Review Title: I ordered a card on the 5th of January…
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Review Description: I ordered a card on the 5th of January that was need for the 24th of January that never arrived. I contacted customer service on the 19th and a new card was to be sent but again never arrived!! It is now the 25th of January and still no sign of it

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Reviewer Name: Fi

Review Submission Date: 2023-01-25

Review Title: Fabulous calendars
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Review Description: The quality of the calendars I just bought is fabulous. I surprised my daughter-in-law last year with her children (my grandchildren) on each month + she rang me in tears when she got it. Have done the same this year - one for her + one for me. What a lovely reminder of them every day of the year.Website kept throwing me out each time I did it in the beginning but eventually I got it done + am more than happy with it.

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Reviewer Name: maria --

Review Submission Date: 2023-01-24

Review Title: I received my canvas and it was so dark…
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Review Description: I received my canvas and it was so dark I couldn’t see the faces I emailed and was sent a replacement it was still no better so I just gave up just not going to use snap fish again

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Reviewer Name: Siobhan Mc Goldrick

Review Submission Date: 2023-01-24

Review Title: Christmas present
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Review Description: Very helpful staff, very easy to contact via online. Easy to navigate around the website and very happy with the product. Thank you.