Snows Reviews

Voted Average (4/5)

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20 Reviews

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Exemplary Service and Expertise: A Genuine Reflection on My Experience with Snows

When I stumbled upon Snows of Basingstoke, little did I know that I was in for a first-class service experience that would redefine my expectations entirely. Emma, the welcoming face at Reception, not only greeted me with warmth but also demonstrated a level of politeness, competence, and knowledge that left me thoroughly impressed. After having faced disappointment at another dealership, Eden Vauxhall Reading, it was a breath of fresh air to encounter such professionalism and dedication at Snows. The stark comparison between the two experiences highlighted the exceptional standards that Snows upholds in customer service. I cannot endorse Snows enough for their unwavering commitment to excellence. Emma's approach exemplifies the caliber of service one can expect at Snows – nothing short of exceptional. Thank you, Snows, for setting the bar high and for redefining what it means to truly cater to customers with sincerity and expertise.

From Frustration to Empowerment: Overcoming a Service Setback with Snows

Emotions ran high as I left snows.co.uk following a routine service, only to discover a sudden fault in my car. Disheartened, I reached out to them, hoping for a resolution. Initially met with denial, my disappointment grew. However, amidst the challenges, a glimmer of hope emerged. Determined not to be defeated by this setback, I delved into the issue, seeking solutions. Through perseverance and dedication, I eventually triumphed in identifying the root cause and resolving the problem. This experience, though initially disheartening, ultimately empowered me in understanding my vehicle better. Thank you, Snows, for turning a frustrating situation into a learning opportunity, instilling in me newfound confidence and knowledge in car maintenance.

Above and Beyond: A Testimonial of Exceptional Service at snows.co.uk

When it comes to exceptional service, look no further than snows.co.uk. My recent interaction with Michelle truly embodied the commitment to customer satisfaction that this company is known for. I reached out with a wiper issue, and Michelle not only sorted it out promptly but went above and beyond to ensure that I left completely satisfied. Her friendly and professional demeanor made the entire experience a breeze, and I was truly impressed by her dedication to resolving my issue efficiently. I couldn't be more grateful for the level of care and attention I received during this process. If you're looking for a company that values its customers and provides top-notch service, I highly recommend snows.co.uk. Thank you, Michelle and the team, for a job well done!

Top quality service from the start…

My assessment for snows.co.uk Top quality service from the start at Reception and onwards. Each individual I handled was glorious. Neil was the perfect salesperson now we have ever handled, educated, personable, and fascinating, I might go on, so because of him and in addition Nimi and Steve for glorious service. Greatest showroom expertise now we have had.

Gratitude and Excellence at its Finest with Simon and the Southampton Team at snows.co.uk

From the moment I walked into Snows Accident Repair Centre in Southampton, I knew I was in good hands. Simon and his team exuded professionalism and expertise, making me feel confident that my vehicle was in the best care possible. The attention to detail and dedication to perfection were evident in every aspect of the repair process. Simon took the time to clearly explain the work that needed to be done and kept me informed every step of the way. The final result surpassed my expectations - my vehicle looked as good as new, if not better! I am beyond grateful for the exceptional service I received at Snows. Simon and the Southampton team truly went above and beyond to ensure my satisfaction. Thank you for a job well done, Snows.co.uk. You have gained a customer for life.

Exceptional Improvement in Customer Service Experience at Snows.co.uk

Upon reflection of my recent interaction with Snows.co.uk, I had initially encountered challenges, leading to a negative sales and after-sales service experience. However, I am delighted to share that my perception has undergone a remarkable transformation. Following a disappointing encounter with a sales representative whose demeanor was less than satisfactory, Snows.co.uk proactively addressed my concerns by swiftly replacing the individual with a professional who exemplified exceptional customer service. The new sales associate exhibited an in-depth knowledge of the product, fostering a sense of trust and confidence in the brand. Despite initial reservations stemming from a missed test drive opportunity due to the unclean demo car, the subsequent assistance and support provided by the team at Snows.co.uk diligently rectified any issues that arose post-purchase. Their commitment to resolving any challenges and ensuring customer satisfaction was evident in the seamless handling of our queries and concerns. Grateful for the enhanced level of service and dedication displayed by Snows.co.uk, I am pleased to share that my overall experience has been positively shifted. The proactive measures taken to address customer feedback and improve service standards have reinstated my faith in the brand. I am now confident in recommending Snows.co.uk to family and friends, acknowledging the strides made in customer satisfaction. In conclusion, I wholeheartedly commend Snows.co.uk for their efforts in elevating the customer experience, turning a potentially negative encounter into a testament of outstanding service. I look forward to future engagements with Snows.co.uk, assured of their commitment to excellence in every interaction.

Unforgettable Service at Snows Toyota Bournemouth

From the moment I walked into Snows Toyota Bournemouth, I knew I was in good hands. The professionalism and attention to detail displayed by Dan and the service team were truly outstanding. When I brought my car in for a routine service, I mentioned some scratches on the bodywork, and to my surprise, they were able to fix them on-site. The seamless integration of servicing and body repairs left me speechless. Upon collecting my car, I couldn't believe the transformation. Not only was the service top-notch, but the body repairs exceeded my expectations. Every scratch was gone, and the bodywork looked as good as new. I was truly impressed by the high standard of work done by the team at Snows Toyota Bournemouth. Thank you, Dan and the service team, for making my experience faultless. Your dedication to excellence has earned my trust, and I will definitely be returning for all my future car needs. Snows Toyota Bournemouth has gained a loyal customer in me.

Exemplary Service and Exceptional Care

My experience with Snows.co.uk was nothing short of outstanding. After an unfortunate incident that required repairs for my Toyota Yaris, I found myself at Snows Accident Repair center in Southampton. From the very beginning, Kenny Folland's expert assistance stood out. Not only did he efficiently organize a quote for the repairs, but he also recommended utilizing Snows Insurance, given that the accident was not my fault. The professionalism that emanated from every interaction was truly commendable. The meticulous workmanship displayed throughout the repair process was nothing short of superb, ensuring that every detail was flawlessly taken care of. As the repair drew to a close, I was pleasantly surprised to find my car returned to me in pristine condition, exquisitely cleaned to perfection. I cannot speak highly enough of the exceptional service I received at Snows.co.uk. The seamless process, attention to detail, and genuine care exhibited by the team truly set them apart. Without a doubt, I wholeheartedly recommend Snows Accident Repair center to anyone in need of top-notch service and unwavering customer care. A heartfelt thank you to the entire team for an experience that surpassed all expectations!

Above and Beyond: A Seamless Journey with Snows.co.uk

Embarking on the journey of purchasing a car through the mobility scheme at Snows.co.uk was truly a delightful experience; it was nothing short of exceptional. From the moment I met Phillip, Linda, and Peter, I knew I was in good hands. Phillip's detailed explanation of the car's specifications not only met but exceeded my expectations. His constant updates throughout the process gave me peace of mind and reassurance. When it came time for the handover, Linda's efficiency and professionalism made the experience smooth and quick. Her attention to detail and care truly set Snows.co.uk apart. Peter's dedication in setting up the app and familiarizing me with all the modern features showcased the team's commitment to going above and beyond for their customers. I cannot recommend Snows.co.uk enough for their exceptional service and genuine care for their customers. Thank you, Phillip, Linda, and Peter, for turning what could have been a mundane transaction into a memorable and delightful journey.

An Unforgettable Ride: My Kia Sportage Hybrid Journey with Snows Guilford

Embarking on my quest for a new set of wheels led me to Snows Guilford, where I found not just a car, but a seamless experience that surpassed all expectations. The moment Fran, the Sales Representative, took me under her wing, I knew I was in good hands. Fran's expertise shone through as she meticulously guided me through every step of the process, ensuring that I was not just a customer, but a valued partner. Her approach, marked by a rare blend of professionalism and warmth, made me feel truly at home in the world of car shopping. Having previously purchased a Kia from Snows, my decision to return was solidified by the outstanding service and care they consistently provide. Snows Guilford's commitment to excellence truly sets them apart in the realm of automotive dealerships. If you are in pursuit of not just a car, but an unforgettable journey towards driving satisfaction, look no further than Snows Guilford. Fran and the team exemplify what it means to elevate the car-buying experience, leaving you not just with a new vehicle, but with cherished memories of exceptional service.

Outstanding Customer Service and Hassle-Free Experience

I couldn't be happier with my experience at snows.co.uk. From start to finish, the team at Snows went above and beyond to ensure that my Peugeot purchase was smooth and stress-free. I was initially concerned about potential costs and safety issues after reading a troubling review, but I was pleasantly surprised by the excellent service I received. Snows not only addressed all my inquiries but also provided me with detailed information on Peugeot Assist coverage, ensuring that I felt fully supported in case of any unforeseen circumstances. Not only did Snows resolve the dashboard issues promptly, but they also took the time to explain the potential causes and preventive measures to ensure my safety on the road. Their proactive approach and professionalism truly set them apart in the industry. I highly recommend Snows to anyone in the market for a new Peugeot. Their dedication to customer satisfaction and willingness to go the extra mile make them a trusted choice for all your automotive needs. Thank you, Snows, for your exceptional service and commitment to excellence!

Patience Rewarded: A Journey with Snows.co.uk

Embarking on a quest for a replacement car key through Snows.co.uk, I found myself facing an unexpected waiting period. Despite the initial frustration of a prolonged 6-12 month waiting list, I soon realized that some things are truly worth waiting for. As I navigated the challenges of using my car key manually, the support and understanding from the Snows team shone through. Their transparency about the delays being beyond their control added a personal touch to the situation, making me feel genuinely cared for. While the wait continues, I am filled with anticipation, knowing that the replacement key will not only unlock my car but also a renewed sense of trust and reliability with Snows.co.uk. This journey has taught me the value of patience and the beauty of a brand that prioritizes customer satisfaction above all else. Thank you, Snows.co.uk, for turning what could have been a shambles into a story of resilience and commitment.

Incredible Buying Experience at Snows.co.uk

My recent purchase of a Kia from Snows, Guildford was nothing short of exceptional. Aston and Liam went above and beyond to provide me with the best customer service I have ever experienced. What stood out the most was their genuine approach - no overselling, just honest and transparent guidance throughout the process. I cannot emphasize enough how grateful I am for the smooth and stress-free buying experience they facilitated. From the initial inquiry to the final purchase, every step was met with professionalism and a personal touch that made me feel valued as a customer. If you are in search of a dealership where customer satisfaction is a top priority, look no further than Snows.co.uk. Aston and Liam have set a benchmark for excellence in customer service that I believe should be the standard in the industry. I wholeheartedly recommend Snows, Guildford to anyone looking for a seamless and enjoyable car-buying experience.

Exemplary Service at Citroen: A Beacon of Trustworthiness and Skill

Embarking on a journey from despair to delight, my experience with Citroen's service department was nothing short of miraculous. After a harrowing ordeal at a different dealership, where my Toyota was mishandled and left in a worse state than before, I sought solace and expertise at Citroen – and I was not disappointed. Upon arriving at Citroen, my vehicle was greeted with care, attention to detail, and a level of expertise that was awe-inspiring. In contrast to the exorbitant prices and slipshod workmanship I had encountered previously, Citroen's service team swiftly diagnosed and rectified the issues plaguing my car. What had been a nightmare of grinding noises and unsafe driving conditions was swiftly transformed into a smooth and safe experience on the road once more. The transparency and honesty displayed by Citroen's staff were truly a breath of fresh air. Not only did they identify and fix the damage caused by the previous mishandling with precision and skill, but they also did so at a fraction of the cost I had been expecting. Their dedication to customer satisfaction and their commitment to excellence shone through in every interaction, making me confident that my vehicle was in the best hands possible. In just one day, Citroen managed to achieve what others had failed at for months. The sense of relief and gratitude I felt upon driving my car again, free from the knocking and scraping that had plagued it before, was immeasurable. Their efficiency, integrity, and professionalism have won my loyalty for life. Thank you, Citroen, for restoring my faith in the automotive service industry. Your exceptional service is a shining example of trustworthiness and craftsmanship, and I will not hesitate to recommend you to anyone seeking top-tier care for their vehicle.

A Seamless Journey: Exceptional Service Every Step of the Way

Embracing the anticipation of a long-awaited road trip, we turned to snows.co.uk, and from start to finish, they exceeded all expectations. Proactively accommodating our need to extend our reservation, they showcased exceptional customer care right from the get-go. What truly set them apart was their unwavering commitment to customer satisfaction, swiftly addressing a post-sale issue with the car without hesitation or reluctance. Their seamless service and dedication made the entire experience a delight. Moreover, the quality and value of the vehicle further solidified our trust in their brand. Snows.co.uk not only delivered a reliable and impeccable product but also ensured that every interaction was met with professionalism and courtesy. This level of commitment to customer service is truly commendable and sets them apart in the industry. Thank you, snows.co.uk, for making our journey unforgettable in all the right ways.