Users Voice for Sobelia

23% users rated Terrible
6% users rated Poor
0% users rated Average
5% users rated Very Good
67% users rated Excellent
Pie Chart Review Representation for Sobelia
Sobelia Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 31 Jul 2019

Last updated by on 07 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Nov 2022 1 5 5 2.8 1 2
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 5 3.4 1 5
Feb 2023 3 5 4.4 5 5 1.8
Mar 2023 3 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Sobelia Review by

Introduction

Sobelia.com is an online retailer that specializes in selling high-end beauty and skincare products at discounted prices. The website offers a wide selection of products from top brands in the industry including Dior, Chanel, Lancome, Yves Saint Laurent, and more.

Pros and Cons

Pros: The website has a large selection of beauty products, and their prices are significantly lower compared to other retailers. Sobelia.com is easy to navigate and provides detailed product descriptions, making it easier for customers to find what they are looking for. Cons: Some customers have reported issues with shipping and receiving products, with some orders taking longer than expected to arrive. The website's loyalty program could be improved, as it currently does not offer significant rewards.

User Experience

Sobelia.com is user-friendly and easy to navigate, with a clean and modern design. The website provides detailed descriptions and pictures of each product, allowing customers to make informed decisions before making a purchase.

Pricing and Value for Money

Sobelia.com offers competitive prices on high-end beauty and skincare products, making it an excellent option for those looking to save money. The website also offers regular promotions and discounts, making it even more affordable.

Alternatives

Some alternatives to Sobelia.com include Sephora, Ulta, and Dermstore, which also offer a wide selection of beauty products.

Customer Service

Sobelia.com provides excellent customer service, with a dedicated team available to answer any questions or concerns. The website also has a detailed FAQ section, making it easier for customers to find answers to common questions.

Product Quality and Selection

Sobelia.com offers high-quality beauty and skincare products from top brands in the industry, ensuring that customers receive only the best products. The website provides a wide selection of products, including makeup, skincare, hair care, and fragrances.

Website Usability

Sobelia.com is easy to use, with a clean and modern design that makes it easy to find what you are looking for. The website also provides multiple filtering options, making it easier to narrow down your search.

Returns and Exchanges

Sobelia.com accepts returns and exchanges within 14 days of purchase, as long as the product is unused and in its original packaging.

Promotions and Discounts

Sobelia.com offers regular promotions and discounts, including free shipping on orders over a certain amount.

Reputation

Sobelia.com has a good reputation in the industry, with many customers praising the website for its competitive prices and excellent customer service.

Payment Options

Sobelia.com accepts multiple payment options, including Visa, Mastercard, American Express, and PayPal.

Loyalty Programs

Sobelia.com offers a loyalty program where customers can earn points for every purchase. However, the rewards for this program could be improved.

Customer Reviews

Customer reviews on Sobelia.com are generally positive, with many customers praising the website for its affordable prices and excellent customer service.

Community Involvement

Sobelia.com does not appear to have any significant involvement in the community.

Shipping and Costs

Sobelia.com offers international shipping, with shipping costs varying depending on the location and weight of the package. Shipping times can also vary, with some customers reporting longer than expected wait times.

Sobelia Recent User Reviews

User Rating

5 stars

42

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Reviewer Name: Ebru Dogan

Review Submission Date: 2023-01-16

Review Title: I’m waiting for my order for weeks now
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Review Description: I’m waiting for my order for weeks now. And three days ago they send me an email that they don't have this item anymore… Im still waiting for my money.

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Reviewer Name: Pontus Linder

Review Submission Date: 2023-01-10

Review Title: Fast and easy to shop
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Review Description: Fast and easy to shop. Quick delivery and a good costumer service. Thought I didn't get my whole order, but after just a couple of minutes, I get a email from Sobelia that I should've received two separate notifications of the two packages I ordered. Said and done, I looked in the Postnord app and I saw a second notification. Can absolutely recommend Sobelia for being so quick and easy with the service.

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Reviewer Name: Ounissa Hellal

Review Submission Date: 2022-10-13

Review Title: Disappointed
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Review Description: That’s the worst disappointment I went through !! I was looking for midnight shimmer Michael kors ! I know it’s very hard or even impossible to find it nowadays but I was tricked on this website showing me midnight but today I received starlight ! I won’t forgive you my tears !

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Reviewer Name: karl lönberg

Review Submission Date: 2022-06-11

Review Title: Ordered 25/5
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Review Description: Ordered 25/5, no tracking update so i talked to support 9/6, they told me the package was sent 26/5, later that day I got a tracking update, it was moving around in France where it should been sent from 26/5, so they have real long shipping time, and really not that good prices either, hopefully the package will arrive soon anyway ?

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Reviewer Name: Corine Claybaugh

Review Submission Date: 2022-02-14

Review Title: best cosmetics
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Review Description: thanks for the best cosmetics in my life, my skin just glows with your products.

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Reviewer Name: Corine Claybaugh

Review Submission Date: 2022-02-14

Review Title: best cosmetics
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Review Description: thanks for the best cosmetics in my life, my skin just glows with your products.

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Reviewer Name: Yusei Nate Sako

Review Submission Date: 2022-01-31

Review Title: I had to wait for months and got the…
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Review Description: I had to wait for months and got the wrong item.If you want what you ordered in a few weeks, please do NOT choose this store.They will send the correct one once they receive the wrong item from me.OK, In total it might take 3 months plus I have to return the product.3 stars: If they ship the wrong one.2 stars: plus, if the shipping process is extremely slow.

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Reviewer Name: Yusei Nate Sako

Review Submission Date: 2022-01-31

Review Title: I had to wait for months and got the…
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Review Description: I had to wait for months and got the wrong item.If you want what you ordered in a few weeks, please do NOT choose this store.They will send the correct one once they receive the wrong item from me.OK, In total it might take 3 months plus I have to return the product.3 stars: If they ship the wrong one.2 stars: plus, if the shipping process is extremely slow.

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Reviewer Name: Alain

Review Submission Date: 2022-01-19

Review Title: Take time but arrived in perfect condition January 24th
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Review Description: I placed and paid an order december 27 and until now I received nothing and on the tracking it seems nothing has been ship I received my package yesterday January 24 th in perfect condition.That took sometime, but now, it’s okIt’s the second time I ordered, first time was quicker.We have to be patient and confident

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Reviewer Name: Alain

Review Submission Date: 2022-01-19

Review Title: Take time but arrived in perfect condition January 24th
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Review Description: I placed and paid an order december 27 and until now I received nothing and on the tracking it seems nothing has been ship I received my package yesterday January 24 th in perfect condition.That took sometime, but now, it’s okIt’s the second time I ordered, first time was quicker.We have to be patient and confident