Users Voice for Sockshop

64% users rated Terrible
4% users rated Poor
4% users rated Average
6% users rated Very Good
21% users rated Excellent
Pie Chart Review Representation for Sockshop
Sockshop Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 22 Mar 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 2.4 4.2 3.8 1.4 2.4 2.7
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.3 4.2 1.4 1.7 4.6
Feb 2023 1.6 5 5 1.3 5 5
Mar 2023 2.5 5 5 5 5 5
Line Chart for Rating of peer stores

sockshop.co.uk

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Detailed Sockshop Review by

Introduction

Sockshop.co.uk is a UK-based online retailer that specializes in designer socks, tights, and underwear for men, women, and kids. With over 30 years of experience, the company offers a large selection of high-quality products from some of the best-known brands in the industry, including Nike, Calvin Klein, and Tommy Hilfiger. Sockshop.co.uk is known for its commitment to customer satisfaction, providing an easy-to-use platform that delivers a seamless shopping experience for everyone.

Pros and Cons

Pros:
  • Wide range of products from top brands
  • Competitive prices
  • User-friendly website interface
  • Fast and reliable shipping
  • Excellent customer service
Cons:
  • Some products can be on the pricier side
  • No option for free shipping

User Experience

Sockshop.co.uk's platform is intuitive and straightforward, allowing users to navigate through the website with ease. The site's minimalist design and simple interface make it easy to find the desired product, and the website's responsiveness ensures that the pages load quickly, making the shopping experience faster and more enjoyable.

Pricing and Value for Money

Sockshop.co.uk offers competitive prices for its products. While some products can be on the pricier side, the platform offers regular promotions and discounts to provide more value for money. Customers can save more by subscribing to the company's newsletter to receive exclusive deals and promos.

Alternatives

Other online retailers that offer similar products include Happysocks.com, Sockdrawer.com, and Stance.com. However, Sockshop.co.uk's competitive pricing, extensive product catalog, and excellent customer service make it a top choice for many customers.

Customer Service

Sockshop.co.uk provides excellent customer service, with a knowledgeable and friendly support team that is always ready to assist customers with their inquiries. The company provides multiple channels for customer support, including email, phone, and live chat.

Product Quality and Selection

Sockshop.co.uk offers a wide range of high-quality products from some of the best-known brands in the industry. The company's selection includes a comprehensive range of designer socks, tights, and underwear for men, women, and kids, making it easy for customers to find the desired product.

Website Usability

Sockshop.co.uk's website has a simple and minimalist design that makes it easy to navigate. The platform's responsiveness ensures that the pages load quickly, making the shopping experience faster and more enjoyable. The website's search function is also helpful in finding the desired product.

Returns and Exchanges

Sockshop.co.uk has a hassle-free return policy and offers a 30-day money-back guarantee for all products purchased from the platform. The company provides easy-to-follow instructions for initiating a return or exchange, and customers can also contact the support team to assist them with their inquiries.

Promotions and Discounts

Sockshop.co.uk offers regular promotions and discounts for its products, providing customers with more value for their money. The company also provides exclusive deals and promos for customers subscribed to their newsletter.

Reputation

Sockshop.co.uk has a solid reputation for providing high-quality products, excellent customer service, and an easy-to-use platform. The company's commitment to customer satisfaction has earned them a loyal customer base and positive reviews from satisfied customers.

Payment Options

Sockshop.co.uk provides multiple payment options for customers, including credit and debit cards, PayPal, and Amazon Pay. Customers can choose the payment method that is most convenient for them.

Loyalty Programs

Sockshop.co.uk currently does not offer any formal loyalty programs. However, the company's regular promotions and discounts provide customers with opportunities to save on their purchases.

Customer Reviews

Sockshop.co.uk has an average rating of 4.5 stars on Trustpilot, based on over 12,000 customer reviews. Customers praise the company for its high-quality products, excellent customer service, and convenient shopping experience.

Community Involvement

Sockshop.co.uk is actively involved in charitable causes, including supporting the London Marathon through its official charity partnership with the Teenage Cancer Trust.

Shipping and Costs

Sockshop.co.uk offers reliable shipping, with deliveries typically taking 2-3 business days within the UK. Customers can also opt for express shipping for an additional fee. Shipping costs vary depending on the order's weight and delivery location.

Sockshop Recent User Reviews

User Rating

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Reviewer Name: Leah Unison

Review Submission Date: 2023-01-30

Review Title: I paid for a pair of socks and ever…
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Review Description: I paid for a pair of socks and ever since then sock shop used my information such as card details to make financial transactions for themselves unauthorised by me and they have all gone through and have been paid and sock shop of course will deny it!!BUT EVEN TODAY I RECEIVED NO SOCKS FROM THESE SCAMMERS!

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Reviewer Name: Deborah Evans

Review Submission Date: 2023-01-27

Review Title: Fabulous service and product
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Review Description: Fabulous service and product! Ordered 7am yesterday and delivered at 9am today. Really impressed and surprised that the packaging was all biodegradable, including on the socks. Quality of the bamboo socks is lovely. Would definitely order from them again!

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Reviewer Name: Stephen

Review Submission Date: 2023-01-26

Review Title: Horrendous quality
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Review Description: Horrendous quality, first order just about ok, second order appalling.2 pairs from different ranges & packs literally fell apart within a couple of hours of wearing.Avoid at all costs

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Reviewer Name: Cliff Chan

Review Submission Date: 2023-01-20

Review Title: AVOID - DO NOT BUY FROM SOCK SHOP!
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Review Description: DO NOT BUY FROM SOCK SHOP- Payment taken in full but parcel not delivered.- Contacted customer service who were just rude, unhelpful and not willing to even investigate where my parcel was, let alone replace or refund the undeliverd order.- Buy from Marks and Spencer or John Lewis - at least you can trust them!

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Reviewer Name: Pia Marianne Ebdrup

Review Submission Date: 2023-01-19

Review Title: First parcel didnt arrive, but 2 parcel did.
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Review Description: First parcel didnt arrive, but SockShop send another one, which arrived - so very fine service. Will order there again another time.

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Reviewer Name: John

Review Submission Date: 2023-01-08

Review Title: Do not buy
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Review Description: They used to be so good but the current quality of sock is substandard. Socks for both my wife and I have been badly finished and have been blighted with holes after very little use. I’ll never buy these again. I’ve socks from M&S that are years old and are still fine. Back to them from now on

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Reviewer Name: Carol Stafford

Review Submission Date: 2022-12-30

Review Title: I would not purchase more of this product
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Review Description: I would purchase more of this product - popcorn fruit salad socks was my purchase however, fit was very tight on ankle so for this reason I won't be purchasing again in the future. Product needs to have a little more room for them to be fully comfortable.

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Reviewer Name: Rovan

Review Submission Date: 2022-12-25

Review Title: Ordered some size 7-11 men’s (so adult)…
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Review Description: Ordered some size 7-11 men’s (so adult) reindeer slipper socks. Son has size 7 feet and they don’t fit. Neighbour has size 2 feet and couldn’t get her feet in. They don’t go over the heel. Look lovely but please don’t buy.. can’t return as we obviously unpackaged to try on. Don’t waste money. I stupidly looked at. Reviews after and saw many comment about the tiny size. These are children’s size not adults.

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Reviewer Name: Hattie

Review Submission Date: 2022-12-19

Review Title: Really poor customer service
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Review Description: Really poor customer service Got told I’d be called back, never contacted me and they provided no support. Will not use this company again. As someone who sells products being unable to cancel an order within minutes of it being placed online is ridiculous. After that !!! my request the labels were printed and then pack sent which now means I cannot get a refund or collect my package.

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Reviewer Name: Jo-Anne Q Cooke

Review Submission Date: 2022-12-14

Review Title: I've got less holes in socks I've had for 2 years
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Review Description: I wasn't going to write this review, I thought it was just bad luck but I feel really ripped off with these socks. I got the bamboo socks & some boot socks. The boot socks are fine so far. The bamboo socks however all have holes in where the card has been sewn to, this wasn't caused by any pulling as I gently cut it with scissors. Today I have yet another hole in 1 of the socks where one of my toes are. I've had them for 2 weeks. I'm really disappointed with the quality of these and will not be buying from them again.