Users Voice for Softwarepal

1% users rated Terrible
0% users rated Poor
0% users rated Average
1% users rated Very Good
98% users rated Excellent
Pie Chart Review Representation for Softwarepal
Softwarepal Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 08 May 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1.4 4 4.2 4.2 3.8
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.4 2.6 3.3 4.1 4.2
Feb 2023 5 1.3 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Softwarepal Review by

Introduction

SoftwarePal is an online retailer offering a variety of software products. This UK-based company has been in the industry for over a decade and offers a range of software at affordable prices. The website is user-friendly, and customers can easily purchase and download the software they need.

Pros and Cons

Pros: - A wide range of software products on offer - Affordable prices - User-friendly website - Instant downloads available - Various payment options accepted Cons: - Limited selection of hardware products - No physical store locations

User Experience

The SoftwarePal website is easy to navigate, and users can quickly find what they need using the search box or by browsing the various categories available. Downloads are available instantly, and payment options are flexible, making the checkout process quick and easy.

Pricing and Value for Money

SoftwarePal offers affordable prices for its products, making it an attractive option for customers. There are also frequent promotions and discounts on offer, which help customers save even more money. Overall, SoftwarePal provides great value for money.

Alternatives

Some of the top alternatives for SoftwarePal include Amazon, Best Buy, and Newegg. Each of these retailers offers a wide range of software and hardware products, and they also offer physical store locations for those who prefer shopping in person.

Customer Service

SoftwarePal has a dedicated customer service team that is available to help customers with any issues they may encounter. Customers can contact the team via email or phone, and there is also a FAQ section available on the website.

Product Quality and Selection

SoftwarePal offers a wide range of software products, including operating systems, office software, antivirus programs, and more. The quality of the products is excellent, and the website provides detailed information about each product, making it easy for customers to make informed decisions.

Website Usability

The SoftwarePal website is easy to navigate, with clear categories and a search box that makes it easy to find what you need. The website is also responsive, meaning it works well on both desktop and mobile devices.

Returns and Exchanges

SoftwarePal has a reasonable returns policy, allowing customers to return products within 14 days of purchase. Customers should contact the customer service team to initiate the returns process. The website also provides detailed information about the returns and exchanges process.

Promotions and Discounts

SoftwarePal frequently offers promotions and discounts, making it a great option for those looking to save money on software products. Customers can sign up for the newsletter to receive updates on the latest promotions and discounts.

Reputation

SoftwarePal has a good reputation in the industry, with many positive reviews from customers. The company has been in business for over a decade, and its commitment to providing quality products and excellent customer service has earned it a loyal following.

Payment Options

SoftwarePal accepts a variety of payment options, including Visa, Mastercard, American Express, PayPal, and more. The website is secure, ensuring that customers' payment details are safe and secure.

Loyalty Programs

SoftwarePal does not currently offer a loyalty program. However, customers can sign up for the newsletter to receive updates on the latest promotions and discounts.

Customer Reviews

The customer reviews on the SoftwarePal website are overwhelmingly positive, with customers praising the company's excellent customer service and affordable prices. The website also displays reviews from Trustpilot, where the company has an excellent rating.

Community Involvement

SoftwarePal is not currently involved in any community initiatives or charitable causes.

Shipping and Costs

SoftwarePal offers free shipping on all orders, and customers can receive their products instantly via download. The website also provides detailed information about delivery times and costs for physical products. Overall, SoftwarePal is a great option for those looking to purchase software products at affordable prices. The website is easy to use, and the customer service team is helpful and responsive. With a wide range of products on offer, including operating systems, office software, and antivirus programs, there is something for everyone at SoftwarePal.

Softwarepal Recent User Reviews

User Rating

5 stars

80

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Reviewer Name: Katy Cummins

Review Submission Date: 2023-01-30

Review Title: Drake really helped me get through this…
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Review Description: Drake really helped me get through this process. I am very happy with the product, thanks all to Drake!!

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Reviewer Name: seb

Review Submission Date: 2023-01-29

Review Title: charles the saver
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Review Description: charles gave me great advice and tip after many failure of installing. thank to him and the team

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Reviewer Name: yvonne

Review Submission Date: 2023-01-28

Review Title: Jason
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Review Description: Jason, my chat helpman, was very good. He gave me several attempts to fix my problem. When it began to be longer he took control and fix everything to the end. Awesome.

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Reviewer Name: Martin Dobson

Review Submission Date: 2023-01-23

Review Title: Good product at a great price
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Review Description: Good product at a great price and quick follow up on a question from customer services

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Reviewer Name: Customer

Review Submission Date: 2023-01-22

Review Title: They just make it a really simple…
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Review Description: They just make it a really simple process. The product is as you would expect, but the service blows you away with such a calm efficient manner - no long waits. Drake was excellent.

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Reviewer Name: Brian P

Review Submission Date: 2023-01-22

Review Title: 100% will use again and recommend to friends and family
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Review Description: Purchase was quick and easy. Had some difficulty on my end with installation but having someone to chat to live to help within minutes and talk me through everything made my experience. Will 100% buy again and recommend.

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Reviewer Name: Féilim Ó hAdhmaill

Review Submission Date: 2023-01-21

Review Title: Recognition needed for Microsoft support staff who are deeply appreciated
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Review Description: Hi there. I just wanted to thank Charles and Drake for their time and patience in helping my to download Windows 10 onto my computer over many hours and a number of days. Your support, time and dedication are deeply appreciated. Microsoft should know that such commitment is hard to come by and the company is very lucky to have you both. You enhance the good name of a big corporation, in a world where big corporations are often poorly regarded. Best wishes. I hope your bosses appreciate your work and dedication.

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Reviewer Name: Minh Tri Tran

Review Submission Date: 2023-01-17

Review Title: first time I see some one in my…
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Review Description: first time I see some one in my computer control everything, first few minute was scare me, but then i new you only help to install the windows, it really amazing, one of my new experience and i will never forget it, from bottom of my heat i have to say you are true the lead of Hi tech in the world and always. all the best to you and your team.

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Reviewer Name: STORAGE CONTROL SYSTEMS LTD.

Review Submission Date: 2023-01-12

Review Title: Brilliant
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Review Description: Brilliant, I bought windows 11 pro and it was easy to follow the instructions and installed first time.The support from Charles from MSOfficestore was first class.Thank you for a great productRegards Andy

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Reviewer Name: Caroline Potgieter

Review Submission Date: 2023-01-12

Review Title: Positive experience
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Review Description: Great sale price for the item I needed. I was able to install the program without any difficulty so mission accomplished. I was reassured by the offer for assistance but did not need to make use of this. Would I use this platform again? Definitely!