Sorel Reviews

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C Claire
109 days ago

A Frustrating Experience with Sorel.com: The Agonizing Wait for a Refund

When I made my first purchase from Sorel.com, I was filled with excitement and anticipation. I had previously bought a pair of sandals from them and was thrilled with the quality and style. With this in mind, I quickly selected a pair of boots that caught my eye and eagerly awaited their arrival. However, what followed was a disappointing and frustrating experience that has left me hesitant to shop with them again. After making my purchase, I received my package promptly and was initially delighted with my new boots. Unfortunately, the excitement was short-lived, as I soon encountered issues that have caused me significant distress. Due to sizing concerns, I opted to return three packages to Sorel.com. While the process of initiating the return was relatively straightforward, the troubles began when I realized that I was still waiting for a refund for one of the packages. Days turned into weeks, and to my dismay, I found myself in a disheartening situation where I had only been refunded for two out of the three returned packages. The waiting game had begun, and despite my best efforts to reach out to their customer service team, I was met with sheer disappointment. The lack of clarity and information provided regarding my refund only added to my frustration. With full tracking details available, there seemed to be no justifiable reason for the delay in processing my refund. As someone who genuinely appreciates the quality of Sorel's products, this experience has left me deeply disheartened. The boots I had purchased were not only stylish but also incredibly comfortable, and I had high hopes of continuing to support the brand. However, the unresolved issue regarding my refund has cast a shadow over my previous positive encounters with Sorel.com. The lack of transparency and efficient resolution of customer concerns has made me question whether I should ever consider shopping with them again. In reflection, I find myself echoing a sentiment that I never anticipated - "NEVER AGAIN." It's disheartening to arrive at such a conclusion, particularly after having experienced the impressive quality of their products in the past. The stark contrast between the satisfaction of my initial purchase and the distress of this refund ordeal is staggering. Ultimately, my hope is that potential customers are spared from encountering similar issues. While Sorel.com undeniably offers appealing products, the absence of efficient customer service and the unfulfilled promise of timely refunds have marred what could have been a positive and enduring customer-retailer relationship.
C Claire
109 days ago

Still waiting for my refund

My review for sorel.com Still waiting for my refund , dreadful customer service. 3 packages returned but only 2 refunded ! I can see the tracking so absolutely no reason why I haven’t received the money . Returned on 23 October . It’s a shame as I love the boots & previously bought some sandals. NEVER AGAIN
N Natural One
301 days ago

Unique Blend of Brand Background & Modern Agenda

When it comes to footwear, Sorel.com has been my go-to destination for finding the perfect blend of style and functionality. The Sorel boots, in particular, have consistently provided me with an impeccable fit, outstanding durability, and reliable traction. The company's devotion to delivering genuine functionality without compromising on the weight of construction has truly impressed me. What sets Sorel apart is its unique ability to seamlessly combine traditional elements with a cutting-edge style, resulting in an authentic and versatile product range that caters to a myriad of preferences. This distinctive signature characterizes their offerings, setting them apart from other brands in the market. I have always appreciated the understated simplicity in their aesthetic, which adds a touch of timeless elegance to their designs. Despite the evolution of the brand, from its Canadian roots specializing in rubber qualities to its current ownership under Columbia, with manufacturing in Vietnam and China and headquarters in Portland, Oregon, Sorel has managed to maintain its core values. While the brand has diversified its product line under Columbia, I have found that their original heritage offerings resonate with me the most. This could explain the high level of satisfaction I have experienced with their products over time. In addition to the exceptional quality of their footwear, my interactions with the company have always been positive. Not only have I never experienced any issues with missing orders, but my direct engagements with the company have also been smooth and efficient. Most recently, my decision to purchase from Sorel was driven by a specific set of criteria, and their offerings perfectly aligned with my requirements. Overall, Sorel.com continues to exceed my expectations with its unwavering commitment to quality, timeless style, and remarkable functionality. For anyone in search of footwear that seamlessly blends a rich brand background with a modern agenda, I highly recommend exploring the impressive range offered by Sorel.
N Natural One
301 days ago

Unique Blend of Brand Background & Modern Agenda

My review for sorel.com Sorel boots give me good fit, durability and traction. The balance of real function and weight of construction strikes in a good place. The company's aesthetic keeps more simplicity than many makers. The blend of traditional elements and pioneering style create authentic character signature that suits an array of successful outlooks. Have never had an order go missing and interactions with the company directly have gone well. My most recent order resulted from a search for a specific combination of footwear attributes, and Sorel's offering matched up best to the criteria. It is worth being aware of changes the brand has gone through from beginnings in Canada and specializing in rubber qualities, to ownership by Columbia, manufacture in Vietnam & China with headquarters in Portland, Oregon in the US. Sorel has diversified products a lot under Columbia and some selections are very different brand terrain than the heritage occupied. I avoid some branches of the newer tree, and this may account for a substantial amount of my ongoing satisfaction.
C Candace Edwards
459 days ago

PLEASE DO NOT ORDER FROM THEM!!

A Warning to All Online Shoppers: My Experience with Sorel.com As a dedicated online shopper, I always look forward to receiving my packages, especially when they contain a much-anticipated item. However, my recent experience with Sorel.com has left me utterly frustrated and disappointed. Let me share my story as a cautionary tale to all potential customers. I placed an order with Sorel.com, filled with excitement about the prospect of owning a pair of their renowned boots. Little did I know that this simple act would lead to weeks of distress and inconvenience. Upon the expected delivery date, I eagerly waited for the arrival of my package, only to find an empty doorstep. Initially, I gave the benefit of the doubt and assumed a delay in transit. However, as days turned into a week, it became evident that something was amiss. Frustrated and concerned, I reached out to Sorel's customer service, hoping for a prompt resolution to my dilemma. To my dismay, the representative's dismissive and unhelpful attitude only served to compound my frustration. I was met with skepticism and insinuations that I may have overlooked the delivery. The absurd suggestion that a sizable pair of boots could fit into a standard mailbox further exasperated me, highlighting the lack of empathy and understanding on their part. As if that wasn't enough, I was then informed that an "investigation" would be initiated to locate the allegedly delivered package. The mere notion that I would be required to place another order before a refund could be considered was preposterous. It was clear that Sorel.com was attempting to manipulate the situation, disregarding my valid concerns and treating me as though I lacked the intelligence to discern their ploy. Weeks went by, and despite my continued efforts to seek a resolution, the issue remained unresolved. The lack of transparency and accountability displayed by Sorel.com was deeply disappointing. The blatant disregard for customer satisfaction and the refusal to acknowledge their mishap only reinforced my initial impression of the company as untrustworthy and irresponsible. In conclusion, my experience with Sorel.com has been nothing short of a nightmare. From the undelivered package to the dismissive and uncooperative customer service, every aspect of my interaction with the company has been deeply disheartening. I implore all prospective customers to exercise caution and reconsider making any purchases through Sorel.com. It is evident that their lack of commitment to customer satisfaction and integrity tarnishes their reputation as a reliable and reputable online retailer. In light of my ordeal, I strongly advise against engaging with Sorel.com and urge shoppers to seek alternative avenues for their footwear needs. In sharing my testimonial, I hope to shed light on the disappointing reality of my experience while serving as a warning to others. Online shopping should be a gratifying and seamless experience, but my encounter with Sorel.com has emphasized the importance of due diligence and discernment when choosing where to invest your trust and resources. Let my experience be a cautionary tale, steering discerning consumers away from the pitfalls of engaging with companies that prioritize deceit over customer satisfaction. Proceed with caution, and may your online shopping endeavors be void of the turmoil that has overshadowed my otherwise enjoyable pursuits.
C Candace Edwards
459 days ago

PLEASE DO NOT ORDER FROM THEM!!

My review for sorel.com When I tell you this company is TRASH! Do yourself a huge favor and never place an order with them as you won't receive your package! Then they'll lie and say the package was delivered. I've been battling with this company for a month now and still no resolution. When I called them initially, the dummy kept asking if I was sure the package wasn't in my mailbox. First off, how can a pair of thick a** boots fit in a mailbox?! After that, they began an "investigation" and said "oh our records show that it was delivered" but we can accommodate you with a refund AFTER you place another order. At this point it's clear to me they think I'm a complete idiot. Who in their right mind would make another purchase after not receiving the first package?! Again! Don't even think about ordering anything from them!

Introduction

Sorel.com is a popular online store that specializes in high-quality footwear, outerwear, and accessories for men, women, and children. The company was founded in 1962 in Canada and has since become a global brand, known for its stylish and functional products that are made to withstand extreme weather conditions. Sorel offers a wide range of products, from classic boots to trendy sandals, and is committed to making products that are both stylish and practical.

Pros and Cons

Pros:
  • High-quality products that are made to withstand extreme weather conditions
  • A wide range of products for men, women, and children
  • Stylish and trendy designs that cater to all fashion tastes
  • Free shipping and returns for orders over $150
Cons:
  • Relatively high prices compared to other footwear brands
  • Some customers have reported issues with sizing and fit
  • Limited product availability in certain regions

User Experience

Sorel.com has a user-friendly website that is easy to navigate and provides customers with an enjoyable shopping experience. The website features high-quality product images and detailed descriptions that help customers make informed purchasing decisions. Users can also filter products by size, style, and color to find exactly what they're looking for. The website is optimized for mobile devices, and customers can easily access the store on their smartphones and tablets.

Pricing and Value for Money

Sorel products are priced higher than some other footwear brands, but they are also known for their high-quality materials and construction. Customers can expect to pay around $100 to $200 for most Sorel products, which is comparable to other high-end footwear brands. Sorel also offers free shipping and returns for orders over $150, which adds value for customers.

Alternatives

Customers who are looking for alternatives to Sorel products may want to check out other popular footwear brands such as Timberland, UGG, and LL Bean. These brands offer similar styles of shoes and boots that are designed for extreme weather conditions.

Customer Service

Sorel has a dedicated customer service team that is available to assist customers with any questions or concerns. Customers can contact Sorel via email, phone, or live chat, and the customer service team is known for providing prompt and helpful responses.

Product Quality and Selection

Sorel products are made from high-quality materials that are designed to withstand extreme weather conditions. The company uses top-grade leather, waterproof materials, and other durable materials to make their products. Sorel offers a wide range of products for men, women, and children, including boots, sneakers, sandals, and outerwear.

Website Usability

Sorel.com is easy to use and navigate, with a simple interface that is intuitive for users. Customers can filter products by size, style, and color, and the website also features a search bar for quick and easy product searches. The website is optimized for mobile devices, and customers can easily access the store on their smartphones and tablets.

Returns and Exchanges

Sorel offers free returns and exchanges within 60 days of purchase, as long as the product is unused and in its original packaging. Customers can initiate a return or exchange by contacting customer service or using the online returns portal.

Promotions and Discounts

Sorel occasionally offers promotions and discounts on their products, including sales and special offers for newsletter subscribers. Customers can also check coupon websites and other online retailers for Sorel discount codes and promotions.

Reputation

Sorel has a strong reputation for producing high-quality footwear and outerwear that is designed to withstand extreme weather conditions. The company has been in business for over 50 years and has established itself as a global leader in the outdoor footwear industry.

Payment Options

Sorel accepts a variety of payment options on their website, including major credit cards, PayPal, and Apple Pay. Customers can choose the payment method that is most convenient for them during the checkout process.

Loyalty Programs

Sorel does not currently offer a loyalty program, but they do offer promotions and discounts for newsletter subscribers and returning customers.

Customer Reviews

Sorel products have generally positive reviews from customers, with many customers praising the high-quality materials and construction of the products. Some customers have reported issues with sizing and fit, however, which may be a concern for some customers. Overall, Sorel has a solid reputation among customers for producing high-quality footwear and outerwear.

Community Involvement

Sorel is involved in various community initiatives and charitable organizations, including the Surfrider Foundation and the BC Children's Hospital Foundation. The company is committed to supporting local communities and protecting the environment.

Shipping and Costs

Sorel offers free shipping on all orders over $150, and standard shipping rates apply for orders under $150. The company ships to most regions worldwide, but shipping times and costs may vary depending on the customer's location.