Users Voice for Spacenk

13% users rated Terrible
2% users rated Poor
0% users rated Average
2% users rated Very Good
84% users rated Excellent
Pie Chart Review Representation for Spacenk
Spacenk Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Spacenk Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 07 Mar 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 4.8 4.2 3.8 4.2 3 2.7
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.6 4.2 4.1 5 4.6
Feb 2023 4.5 5 5 5 1.8 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

spacenk.com

mahabis.com

everyplate.com

pureformulas.com

rakuten.com

priceline.com

Detailed Spacenk Review by

Introduction

Space NK is a leading online beauty retailer that offers a carefully curated selection of high-end skincare, makeup, haircare, body care, and fragrance products. The company was founded in 1993 in London by Nicky Kinnaird and has since expanded to the US, Canada, and the UK. The website offers a sophisticated and elegant shopping experience with a streamlined design and user-friendly interface.

Pros and Cons

Pros:
  • Wide selection of high-end beauty products
  • Carefully curated selection of emerging and established brands
  • User-friendly website with a streamlined design and easy navigation
  • Free shipping on orders over $50
  • Free samples with every purchase
  • Exclusive promotions and discounts for members
Cons:
  • Products are on the pricier side
  • Limited selection of lower-priced products
  • Relatively high shipping costs for orders under $50

User Experience

Space NK's website offers a seamless and enjoyable shopping experience. The website is easy to navigate, and products are categorized by brand, category, and concern. Each product page includes a detailed description, ingredients list, and customer reviews. The checkout process is simple and offers several payment and shipping options. Users can create an account to save their preferences, track their orders, and receive exclusive promotions.

Pricing and Value for Money

Space NK offers premium beauty products at premium prices. While the company's products are more expensive than those of drugstore or even some mid-range brands, they offer high quality and often innovative formulas. The prices reflect the exclusivity and quality of the products, but can be prohibitive for those on a budget. However, Space NK often offers exclusive promotions and discounts to members, making some of their products more accessible.

Alternatives

There are several alternatives to Space NK, including Sephora, Ulta, and Dermstore. Sephora and Ulta offer a wider selection of mid-range beauty brands, with a smaller selection of premium brands, while Dermstore offers a more diverse range of skincare and haircare products. Each retailer has its strengths and weaknesses, and consumers should weigh their priorities and preferences when choosing a beauty retailer.

Customer Service

Space NK offers excellent customer service, with a team of knowledgeable and friendly beauty experts available to answer questions and offer recommendations. The company offers a live chat feature on their website, as well as email and phone support. Customers can also visit one of the company's brick-and-mortar locations for in-person assistance.

Product Quality and Selection

Space NK offers a carefully curated selection of high-end beauty products, ranging from skincare to makeup to haircare. The company prioritizes emerging and established niche brands, as well as exclusive launches from well-known brands. The products are carefully vetted for quality, efficacy, and ingredients, and are often ahead of trends in the beauty industry.

Website Usability

Space NK's website is user-friendly and well-designed. The website features a simple and sleek design, with easy navigation and clear information about each product. The website is optimized for desktop and mobile devices, with a responsive design that adjusts to screen size. The checkout process is easy and intuitive, and users can create an account to save their preferences and purchase history.

Returns and Exchanges

Space NK offers a generous return policy, allowing customers to return or exchange products within 28 days of purchase. The company provides a prepaid return label for US customers, and refunds are processed within 14 days of receiving the returned items. Products that have been opened or used may be subject to a restocking fee.

Promotions and Discounts

Space NK often offers exclusive promotions and discounts to members through their N.dulge loyalty program. Members earn points for every purchase, which can be redeemed for rewards like free products, discounts, and exclusive events. Members also receive early access to sales and launches, as well as personalized recommendations and a birthday gift.

Reputation

Space NK has a strong reputation as a high-end beauty retailer, known for their carefully curated selection of niche and emerging brands. The company is often cited as a destination for beauty enthusiasts and influencers, and has been featured in numerous publications. The company has received positive reviews for their customer service, quality of products, and exclusive offerings.

Payment Options

Space NK offers several payment options, including credit and debit cards, PayPal, Klarna, and Apple Pay. The checkout process is simple and secure, with all transactions encrypted for security.

Loyalty Programs

Space NK's N.dulge loyalty program offers members exclusive promotions, rewards, and personalized recommendations. Members earn points for every purchase, which can be redeemed for discounts and free products. The program also offers early access to sales and launches, as well as exclusive events and experiences.

Customer Reviews

Space NK's website features customer reviews on each product page, allowing users to see feedback from other customers. The reviews are generally positive and provide helpful insights into the efficacy and quality of the products. Users can filter the reviews by rating, age, and skin type, to find the most relevant feedback.

Community Involvement

Space NK supports several charitable organizations, including Women for Women International, which helps women in conflict-affected countries rebuild their lives. The company also partners with Clean Conscience, a recycling program that repurposes beauty and personal care products. The company's brick-and-mortar locations often host events and workshops featuring emerging and established beauty experts.

Shipping and Costs

Space NK offers free shipping on orders over $50, with a flat rate of $5 for orders under $50. The company also offers expedited shipping options for an additional cost. Shipping is available to all US states, as well as Canada and the UK. The company provides tracking information for all orders, and delivery times vary depending on the shipping method selected.

Spacenk Recent User Reviews

User Rating

5 stars

82

👤

Reviewer Name: LinC

Review Submission Date: 2023-02-01

Review Title: SpaceNK Customer service is great!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The staff in the customer support office are super helpful and resolved the issue with my account swiftly!

👤

Reviewer Name: A Harris

Review Submission Date: 2023-02-01

Review Title: Sent me a used item
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I bought an item that cost about $110. When I got it, it was used, still left open, and the bottle was cracked.They originally refused to refund me but they later changed their mind.

👤

Reviewer Name: Edith

Review Submission Date: 2023-01-31

Review Title: Excellent customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I called customer service to help with an order issue. It was so refreshing to be put through to someone so helpful and responsive. The problem was resolved quickly. Excellent customer service.

👤

Reviewer Name: Imogen

Review Submission Date: 2023-01-31

Review Title: Connor was SO efficient and helpful!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The customer service at Space NK is second to none. I particularly appreciated the help I got from Connor O with my recent order.

👤

Reviewer Name: Helen Powell

Review Submission Date: 2023-01-31

Review Title: Excellent customer support
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Speedy response to an enquiry and a problem sorted quickly.Excellent service!

👤

Reviewer Name: Lynette Trinder

Review Submission Date: 2023-01-30

Review Title: Very impressed
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Brilliant customer service. Ordered online early this morning. Had to change delivery address. Email sent. Issue sorted immediately and parcel to be delivered tomorrow and I didn’t pay for next day delivery either! Amazing. My service agent was Aya

👤

Reviewer Name: Steph

Review Submission Date: 2023-01-27

Review Title: Great customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I received a faulty item after shopping the after Christmas sales. I reached out to SpaceNK and was helped by Sian. Shopping internationally can have it's risks but I've always had a good experience with SpaceNK. Sian was sympathetic towards my disappointment and was able to offer me a quick solution.

👤

Reviewer Name: B S

Review Submission Date: 2023-01-27

Review Title: Great Customer Service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Had received a product which had leaked but didn't realise for some time as I did not open the box straight away. Space NK Customer Services were really understanding and replaced the product free of charge.

👤

Reviewer Name: Ali Cockburn

Review Submission Date: 2023-01-27

Review Title: Connor was absolutely superb!!!!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Connor was absolutely superb. He is an asset to your team. He was polite, knowledgeable and ever so efficient. He provided me with very useful information and was able to answer all my questions and offered me info that I hadn't thought of asking about. If I ever have a query again, I hope to get him on the line.

👤

Reviewer Name: Miss Jessica Greig

Review Submission Date: 2023-01-26

Review Title: Ordered the wrong shade (oops)
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ordered the wrong shade (oops) and messaged customer service via WhatsApp. The adviser (Connor) that dealt with me was very lovely & helped me to change to the correct shade within the hour. He was very helpful and resolved it so quickly for me. Very pleased with the service ??