Users Voice for Sperry

78% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
19% users rated Excellent
Pie Chart Review Representation for Sperry
Sperry Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 23 Mar 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 1 1 5 5 1 2.7
Dec 2022 5 5 2 2.2 5 5
Jan 2023 5 1.5 5 5 4.9 4.6
Feb 2023 1.2 5 1 1.3 3 5
Mar 2023 1 5 5 1.2 5 5
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Detailed Sperry Review by

Introduction

Sperry.com is an American footwear company that has been in the business since 1935. It is known for its iconic boat shoes, which are crafted with superior quality materials for a durable and comfortable fit. The company offers a wide selection of shoes for men, women, and kids, as well as accessories such as bags, hats, and socks. Sperry.com has an intuitive website that offers a seamless shopping experience for customers.

Pros and Cons

Pros:
  • Wide variety of shoes and accessories
  • Free shipping and returns
  • Excellent customer service
  • Quality products that are built to last
  • Easy-to-use website with a user-friendly interface
Cons:
  • Products can be expensive
  • Some customers may prefer to try on shoes in-store before making a purchase

User Experience

The Sperry.com website offers an excellent user experience. It is easy to navigate and provides customers with the information they need to make informed decisions about their purchases. The website is also visually appealing, with high-quality images and detailed product descriptions. Customers can also easily filter their search results based on size, color, and style, which makes finding the right product a breeze.

Pricing and Value for Money

Sperry shoes are known for their high quality, which comes at a premium price. Prices range from $50 for simple canvas shoes to $200 for premium leather boat shoes. However, the company offers occasional promotions and discounts, which can help customers save money. Overall, if you’re looking for a quality shoe that will last, then Sperry shoes are worth the investment.

Alternatives

There are several alternatives to Sperry.com, including casual shoe brands like Vans and Converse, and higher-end brands such as Allen Edmonds and Alden. However, Sperry sets itself apart with its iconic boat shoes that provide a blend of durability and style that no other brand can match.

Customer Service

Sperry.com offers excellent customer service. Customers can contact the company via phone or email, and the company’s representatives are friendly and knowledgeable. The website also has a comprehensive FAQ section that addresses common customer concerns. Sperry.com also has a 24/7 chat feature that allows customers to ask questions and receive quick responses.

Product Quality and Selection

Sperry.com offers a wide selection of shoes for men, women, and kids, as well as accessories such as bags, hats, and socks. All products are of high quality and are built to last. The company uses premium materials such as leather and suede to create its shoes, ensuring that customers get the best value for their money.

Website Usability

Sperry.com is easy to navigate and provides customers with all the information they need to make informed choices about their purchases. The website features high-quality images and detailed product descriptions, making it easy for customers to find the right product. The checkout process is also seamless, with options for guest checkout or creating an account.

Returns and Exchanges

Sperry.com offers free returns and exchanges within 45 days of purchase. Customers can return or exchange products in their original packaging, and the company provides a prepaid shipping label. The company also offers refunds or store credit, depending on the customer’s preference.

Promotions and Discounts

Sperry.com offers occasional promotions and discounts on select products. Customers can also take advantage of the company’s loyalty program, which rewards customers with points that they can use towards future purchases.

Reputation

Sperry has a reputation for producing high-quality shoes that are built to last. The company is also known for its iconic boat shoes, which have become a staple in American fashion. Customers trust Sperry to provide them with quality products and excellent customer service.

Payment Options

Sperry.com accepts all major credit cards, including Visa, Mastercard, and American Express. The website also accepts payment through PayPal and Apple Pay.

Loyalty Programs

Sperry.com has a loyalty program that rewards customers with points for every dollar they spend. Customers can redeem these points for rewards such as discounts on future purchases.

Customer Reviews

Sperry.com has a section on its website where customers can leave reviews of products they’ve purchased. Most customers rave about the quality of the products and the excellent customer service they received.

Community Involvement

Sperry is involved in several community projects, including the Ocean Conservancy, a non-profit that works to protect oceans around the world. The company also partners with musicians, artists, and other creatives to support their work.

Shipping and Costs

Sperry.com offers free standard shipping on all orders, with no minimum purchase required. Customers can also choose to upgrade to expedited shipping at an additional cost. International shipping is also available, with costs varying based on location.

Sperry Recent User Reviews

User Rating

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Reviewer Name: Katelyn Thompson

Review Submission Date: 2023-01-23

Review Title: bought shoes for a gift
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Review Description: bought shoes for a gift, was given the wrong size. since they were bought from an sperry outlet, sperry cant help me at all. very rude and unprofessional

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Reviewer Name: Patrick Tate

Review Submission Date: 2023-01-22

Review Title: Flip flops fading and peeling
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Review Description: I've bought a pair of flip flops from Sperry to use on the yachts that I captain because I always had in mind the quality and the boating friendly they are. After 3 days I found out that they were fading the brown, it was painted for my surprise. Terrible quality.

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Reviewer Name: Benica Menica

Review Submission Date: 2023-01-06

Review Title: Warranty hoops to jump...
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Review Description: Will not buy Sperry shoes again.Not talking out my rear either.Warranty issue.Shoes are..27 days old....stitching is unraveling. Took the shoes back...receipt in hand....store rep says....you have to call Sperry and get permission to return the shoes..stores don't Warranty apparently. Sperry does. Then you submit photos, receipt.Big inconvenience. Then you're waiting 2 or 3 weeks for the replacements to arrive.

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Reviewer Name: Lorne

Review Submission Date: 2022-12-31

Review Title: Poor communication
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Review Description: Ordered shoes from sperry as I always buy these shoes. Never used this sight before and didn’t realise that shoe size was USA size. So I had to return them. I was going to return for larger size but was told that I had to pay £10 for return shipping. I sent back but will not order replacement due to shipping costs and slow delivery. And I won’t be ordering anything else from this company.

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Reviewer Name: NotHappyNC

Review Submission Date: 2022-12-26

Review Title: Company Screws Americans…
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Review Description: Husband purchased me a pair of duck boots for Christmas. I greatly dislike the boots. They won’t allow the return because he purchased on 11/11/22 and NOT after 11/21/22. The Canadian site allows returns for holiday purchases AFTER 10/15/22. Guess it pays to be Canadian as they screw the Americans. Hate the boots and will never wear and now stuck with them. WILL NEVER BUY SPERRY OR TELL ANYONE ELSE TO EITHER

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Reviewer Name: Tyler Aronne

Review Submission Date: 2022-11-22

Review Title: Order hasn't shipped but can't cancel…
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Review Description: Order hasn't shipped but can't cancel it because it has been "batched". Advised that it is a $5 return fee to return the shoe so If you change your mind (after reading the nightmare reviews about their service and products) you are apparently locked in. I can guarantee I will not do business with this company again after this experience.

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Reviewer Name: Queen Smith

Review Submission Date: 2022-11-08

Review Title: I have worn a size 9 for my entire…
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Review Description: I have worn a size 9 for my entire adult life.Sperry shoes are not accurate with size.I have to return two pair of shoes.

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Reviewer Name: Ian smith

Review Submission Date: 2022-11-02

Review Title: Dreadful quality control.
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Review Description: My Sperry shoes have split completely around the heel of the right hand boot and on further examination the left one is beginning to fail.

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Reviewer Name: Joe Miller

Review Submission Date: 2022-09-19

Review Title: Quality Decline
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Review Description: After 1 month of wear the sole of tip of my right topsider broke away from the shoe, stitching ripped - even the rubber ripped. This would be unheard of a decade ago as I've owned many pairs of Topsiders. It's as if the rubber itself was faulty. Also, the inner soles of both shoes have come off and are free floating. Just beware.

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Reviewer Name: Wiebe Bijker

Review Submission Date: 2022-08-26

Review Title: Absolutely far below standard
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Review Description: Very very unreliable scammers !! Absolutely far below standard, better to say total failure; did not receive my ordered shoes after two months. And lost 73,- !!! They promised to refund 50 %, but even that did not happen. Unvelievable, poor show. Extremely bad company !